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Article
Publication date: 15 December 2020

Ming Yi, Yingying Lu, Weihua Deng, Lu Kun and Zhanhao Zhang

The purpose of this paper is to present a new human dynamics model to explain the process of verified users' (VUs) posting on Sina micro-blog.

702

Abstract

Purpose

The purpose of this paper is to present a new human dynamics model to explain the process of verified users' (VUs) posting on Sina micro-blog.

Design/methodology/approach

A common human dynamics research method with three steps is applied. Firstly, a large-scale behavioral dataset is collected involving 495 VUs and five topics on Sina micro-blog. Second, five important indicators that reveal the characteristics of posting behavior are analyzed. Then, a quantitative model is constructed to describe the process of posting behavior, and its validity is verified by simulations.

Findings

Three important characteristics of VUs' micro-blog posting behavior are observed: fat-tailed distribution, fluctuation and periodicity. These characteristics do not fit the assumption of interest-driven models proposed by previous literature. An optimized task-driven model is introduced to describe this complex phenomenon mathematically. The model is verified on empirical data, confirming that task-driven models can be optimized to explore information behavior on social media.

Originality/value

Being different from previous studies that mainly describe common users' posting behavior on social media by applying interest-driven models, this paper customizes an optimized task-driven model for VUs, who mainly treat social media as a platform for work and play a crucial role in information creation on social media.

Details

Aslib Journal of Information Management, vol. 73 no. 2
Type: Research Article
ISSN: 2050-3806

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Article
Publication date: 10 August 2022

Xuguang Li, Xiaoying Luo, Andrew Cox, Yao Zhang and Yingying Lu

This research aims to explore the nature of Chinese students' mental health information needs and to identify the online resources they use to meet those needs.

783

Abstract

Purpose

This research aims to explore the nature of Chinese students' mental health information needs and to identify the online resources they use to meet those needs.

Design/methodology/approach

Data was collected from three Chinese research-oriented universities using semi-structured interviews and a survey. Twenty-five university students with varied backgrounds were selected for semi-structured interviews to explore the triggers and nature of their needs. Then, printed and online questionnaires were distributed to undergraduate and postgraduate students and 541 valid responses were processed for descriptive statistical analysis and variance analysis.

Findings

The following findings were incurred. First, the triggers of university students' mental health information needs mainly are mental health being in the news, personal interest in gaining mental health knowledge, mental health issues, required formal learning and preparation for mental health counselling. Second, eleven types of information are used, with an emphasis on employment pressure, study stress and self-understanding. Third, mental health information needs differ with mental health status and some social-demographic factors (including gender, urban or rural origin and educational stage). Fourth, information needs can be characterized as dynamic; complex and diverse but concentrated on a few types; ambiguous and hard for participants to define; private; stigmatized; self-dependent and substitutable. Fifth, Internet sources used to meet such needs are mainly search engines, Question and Answer platforms, public social media platforms. Finally, a model of mental health information needs was built based on the above findings to map the whole process from what triggers a need, to the content and characteristics of information need, and online resources used to meet those needs.

Practical implications

The paper provides suggestions for university mental health services in developing more tailored knowledge contents via effective delivery methods to meet diverse needs of student groups.

Originality/value

This research is novel in using empirical data to build a holistic model that captures the context and the nature of mental health information needs of university students.

Details

Journal of Documentation, vol. 79 no. 2
Type: Research Article
ISSN: 0022-0418

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Article
Publication date: 29 April 2020

Weihua Deng, Ming Yi and Yingying Lu

The helpfulness vote is a type of aggregate user representation that, by measuring the quality of an online review based on certain criteria, can allow readers to find helpful…

610

Abstract

Purpose

The helpfulness vote is a type of aggregate user representation that, by measuring the quality of an online review based on certain criteria, can allow readers to find helpful reviews more quickly. Although widely applied in practice, the effectiveness of the voting mechanism is unsatisfactory. This paper uses the heuristic–systematic model and the theory of dynamics of reviews to shed light on the effect of various information cues (product ratings, word count and product attributes in the textual content of reviews) on online reviews’ aggregative voting process. It proposes a conceptual model of seven empirically tested hypotheses.

Design/methodology/approach

A dataset of user-generated online hotel reviews (n = 6,099) was automatically extracted from Ctrip.com. In order to measure the variable of product attributes as a systematic cue, the paper uses Chinese word segmentation, a part-of-speech tag and word frequency statistics to analyze online textual content. To verify the seven hypotheses, SPSS 17.0 was used to perform multiple linear regression.

Findings

The results show that the aggregative process of helpfulness voting can be divided into two stages, initial and cumulative voting, depending on whether voting is affected by the previous votes. Heuristic (product ratings, word count) and systematic cues (product attributes in the textual content) respectively exert a greater impact on the two stages. Furthermore, the interaction of heuristic and systematic cues plays an important role in both stages, with a stronger impact on the cumulative voting stage and a weaker one on the initial stage.

Practical implications

This paper’s findings can be used to explore improvements to helpfulness voting by aligning it with an individual’s information process strategy, such as by providing more explicating heuristic cues, developing different methods of presenting relevant cues to promote the voting decision at different stages, and specifying the cognitive mechanisms when designing the functions and features of helpfulness voting.

Originality/value

This study explores the aggregative process of helpfulness votes, drawing on the study of the dynamics of online reviews for the first time. It also contributes to the understanding of the influence of various information cues on the process from an information process perspective.

Details

Online Information Review, vol. 44 no. 4
Type: Research Article
ISSN: 1468-4527

Keywords

Available. Content available
Article
Publication date: 9 January 2009

121

Abstract

Details

Pigment & Resin Technology, vol. 38 no. 1
Type: Research Article
ISSN: 0369-9420

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Article
Publication date: 5 May 2023

Ana Rita Gonçalves, Amanda Breda Meira, Saleh Shuqair and Diego Costa Pinto

The digital revolution has changed consumer–service provider interaction, spawning a new generation of FinTech. This paper analyzes consumers' reactions to artificial intelligence…

1265

Abstract

Purpose

The digital revolution has changed consumer–service provider interaction, spawning a new generation of FinTech. This paper analyzes consumers' reactions to artificial intelligence (AI) (vs human) decisions.

Design/methodology/approach

The authors tested their predictions by conducting two experimental studies with FinTech consumers (n = 503).

Findings

The results reveal that consumers' responses to AI (vs human) credit decisions depend on the type of credit product. For personal loans, the rejection by an AI provider triggers higher levels of satisfaction compared to a credit analyst. This effect is explained via the perceived role congruity. In addition, the findings reveal that consumers’ rejection sensitivity determines how they perceive financial services role congruity.

Originality/value

To the best of the authors' knowledge, this research is the first to jointly examine AI (vs human) credit decisions in FinTech and role congruity, extending prior research in the field.

Details

International Journal of Bank Marketing, vol. 41 no. 6
Type: Research Article
ISSN: 0265-2323

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Article
Publication date: 19 April 2024

Yingying Yu, Wencheng Su, Zhangping Lu, Guifeng Liu and Wenjing Ni

Spatial olfactory design in the library appears to be a practical approach to enhance the coordination between architectural spaces and user behaviors, shape immersive activity…

186

Abstract

Purpose

Spatial olfactory design in the library appears to be a practical approach to enhance the coordination between architectural spaces and user behaviors, shape immersive activity experiences and shape immersive activity experiences. Therefore, this study aims to explore the association between the olfactory elements of library space and users’ olfactory perception, providing a foundation for the practical design of olfactory space in libraries.

Design/methodology/approach

Using the olfactory perception semantic differential experiment method, this study collected feedback on the emotional experience of olfactory stimuli from 56 participants in an academic library. From the perspective of environmental psychology, the dimensions of pleasure, control and arousal of users’ olfactory perception in the academic library environment were semantically and emotionally described. In addition, the impact of fatigue state on users’ olfactory perception was analyzed through statistical methods to explore the impact path of individual physical differences on olfactory perception.

Findings

It was found that users’ olfactory perception in the academic library environment is likely semantically described from the dimensions of pleasure, arousal and control. These dimensions mutually influence users’ satisfaction with olfactory elements. Moreover, there is a close correlation between pleasure and satisfaction. In addition, fatigue states may impact users’ olfactory perception. Furthermore, users in a high-fatigue state may be more sensitive to the arousal of olfactory perception.

Originality/value

This article is an empirical exploration of users’ perception of the environmental odors in libraries. The experimental results of this paper may have practical implications for the construction of olfactory space in academic libraries.

Details

Library Hi Tech, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0737-8831

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Article
Publication date: 15 January 2024

Yingying Dong and Lisa Gao

This study aims to identify the decision-making process involved in the purchase of organic wine from consumer values to attitudes to behavioural intention towards organic wine…

606

Abstract

Purpose

This study aims to identify the decision-making process involved in the purchase of organic wine from consumer values to attitudes to behavioural intention towards organic wine via the value–attitude–behaviour (VAB) model. Involvement in wine is also taken into consideration.

Design/methodology/approach

The data were collected using a snowball sampling method and a closed-ended questionnaire. A total of 209 responses were analysed. Linear regression and PROCESS Macro on SPSS were used to perform data analysis.

Findings

Both biospheric-altruistic values and egoistic values are positively associated with attitudes towards organic wine. Attitude is found to mediate the relationship between biospheric-altruistic/egoistic values and behavioural intention. Egoistic values are found to significantly predict behavioural intention in the organic wine purchase context. Involvement was found to moderate the relationship between egoistic values and attitudinal loyalty.

Originality/value

This study identifies the decision-making hierarchy from consumer values to attitudes to behavioural intention, theoretically confirming the robustness of the VAB model in the organic wine consumption context. It also makes a practical contribution by indicating the marketing emphasis of organic wine and segmenting potential consumers according to their values and levels of wine involvement.

Details

British Food Journal, vol. 126 no. 4
Type: Research Article
ISSN: 0007-070X

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Article
Publication date: 1 December 2011

Jia Beisi and Jiang Yingying

Although an important facet of modernist architecture in which function plays a prominent role, building flexibility is not entirely a new concept. Its relevance transcends…

65

Abstract

Although an important facet of modernist architecture in which function plays a prominent role, building flexibility is not entirely a new concept. Its relevance transcends generations, allowing space and structure to evolve through time. This paper investigates the relationship among main building structures, infill elements, and space by studying examples in ancient Chinese architecture. It reveals the role of building owners, users, and craftsmen from a survey of historical documentation. In studying these examples, it is concluded that craftsmen in ancient China were involved not only during the construction phase but throughout the period of use as well. Thus, in select cases, the relationship between craftsmen and owners or users had been preserved for generations. Finally, this paper suggests potential strategies for the building industry and technology in the move towards sustainable development.

Details

Open House International, vol. 36 no. 4
Type: Research Article
ISSN: 0168-2601

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Article
Publication date: 20 February 2017

Juan Tao, Wu Yingying and Zhang Jingyi

The purpose of this paper is to re-examine the effectiveness of price limits on stock volatilities in China over a more recent time period spanning from 2007 to 2012. The…

614

Abstract

Purpose

The purpose of this paper is to re-examine the effectiveness of price limits on stock volatilities in China over a more recent time period spanning from 2007 to 2012. The motivation stems from the fact that very high stock market volatilities are observed in China and we are sceptical of the volatility mitigating effect claimed by advocates of price limits.

Design/methodology/approach

The effectiveness of price limits on volatilities is examined using an event study methodology and within an expanded framework of volatility-volume relationships. The sample stocks include the 300 component stocks of the CSI300 Index.

Findings

Both event study and regression analysis suggest that price limits exaggerate market volatilities by causing volatility spillovers. The destabilising effect is much more pronounced for small firm stocks and when the market falls. In addition to the informational source of volatilities (represented by volume), price limits create another non-trivial frictional source of volatilities in China’s stock market.

Originality/value

This research is the first to re-examine the price limit effect in China’s stock market in an expanded framework of volatility-volume relationships. It identifies price limits, in addition to information, as another non-trivial frictional source of volatilities. The findings derived from a recent sample period confirm the conventional view of inefficiency of price limits raised by Fama (1989) and provide evidence in support of the pervasive trend of stock market deregulations.

Details

China Finance Review International, vol. 7 no. 1
Type: Research Article
ISSN: 2044-1398

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Article
Publication date: 30 March 2023

Tao Zhou and Yingying Xie

Based on the C-A-C framework, this article examined users' information avoidance intention in social media platforms.

1032

Abstract

Purpose

Based on the C-A-C framework, this article examined users' information avoidance intention in social media platforms.

Design/methodology/approach

The authors conducted data analysis using a mixed method of the SEM and fsQCA.

Findings

The results indicated that information overload, functional overload and social overload influence fatigue and dissatisfaction, both of which further determine users' information avoidance intention. The results of the fsQCA identified two paths that trigger users' information avoidance intention.

Originality/value

Extant studies have examined the information avoidance in the contexts of healthcare, academics and e-commerce, but have seldom explored the mechanism underlying users' information avoidance in social media. To fill this gap, this article will empirically investigate users' information avoidance in social media platforms based on the C-A-C framework.

Details

Aslib Journal of Information Management, vol. 76 no. 4
Type: Research Article
ISSN: 2050-3806

Keywords

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