Mohsin Shahzad, Ying Qu, Abaid Ullah Zafar, Saif Ur Rehman and Tahir Islam
Enhancing green innovation for corporate sustainability is one of the recent issues globally. Knowledge management has been determined as a core factor that hamstrings green…
Abstract
Purpose
Enhancing green innovation for corporate sustainability is one of the recent issues globally. Knowledge management has been determined as a core factor that hamstrings green innovation. The existing literature was limited to expose the importance of the knowledge management process for corporate sustainable performance. Thus, this paper aims to examine the role of the knowledge management process for corporate sustainable performance with the integration of green innovation and organizational agility following the resource-based view theory.
Design/methodology/approach
Cross-sectional design was used in this study. Data were gathered through convenience sampling from 475 respondents of multinational manufacturing corporations of Pakistan, analyzed by using structural equation modeling.
Findings
This study revealed that the knowledge management process and its all constructs (acquisition, dissemination and application) lead toward green innovation; further, green innovation influences corporate sustainable performance and its all constructs (environment, economic and social). Green innovation partially mediates the association between the knowledge management process and corporate sustainable performance. Besides, organizational agility has a positive effect on green innovation and corporate sustainable performance but was not found moderating these relations. The study educates that organizations investing in innovative technologies and adopting greener strategies are not only adequate for achieving sustainable performance, soft issues such as knowledge management and organizational agility but also important factors in the current knowledge base economy.
Originality/value
This study is an attempt to examine the previously undiscovered multi-dimensional relationships among the knowledge management process, green innovation, organizational agility and corporate sustainable performance. The presence of a positive correlation among these constructs was observed, proving the conceptual framework for this study.
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Ying Qu and Eunsoo Baek
Advances in technology and the popularity of social media influencers have sparked a rise of “virtual influencers (VIs).” This study examines consumer attitudes toward VIs in…
Abstract
Purpose
Advances in technology and the popularity of social media influencers have sparked a rise of “virtual influencers (VIs).” This study examines consumer attitudes toward VIs in social networking services and explores factors that enhance or dampen these attitudes. In three experiments, it was explored how contextual factors (background and companion) interact with human (HIs) and VIs, influencing attitudes through trustworthiness.
Design/methodology/approach
Three experiments were conducted using an online panel (N = 894). All experiments were based on the comparison between HIs and VI with mediating role of trustworthiness. In Studies 2 and 3, moderated mediation analyses were conducted to test hypotheses.
Findings
The results revealed that human-like VI was less trusted than animi-like VI or HIs. However, the perceived trustworthiness toward VI was enhanced when the VI was in a virtual (vs. real) environment (Study 2) or accompanied by a virtual (vs. human) companion (Study 3), leading to positive attitudes.
Originality/value
This research not only enriches relevant literature (avatars and SMIs) but also provides actionable insight for practitioners who design and utilize VIs. This paper proposes novel and handy tactics to enhance consumers' trustworthiness in and attitudes toward VIs.
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Feifei Wang, Tina J. Jayroe, Junping Qiu and Houqiang Yu
The purpose of this paper is to further explore the co-citation and bibliographic-coupling relationship among the core authors in the field of Chinese information science (IS), to…
Abstract
Purpose
The purpose of this paper is to further explore the co-citation and bibliographic-coupling relationship among the core authors in the field of Chinese information science (IS), to expose research activity and author impact, and to make induction analyses about Chinese IS research patterns and theme evolution.
Design/methodology/approach
The research data include 8,567 papers and 70,947 cited articles in the IS field indexed by Chinese Social Sciences Citation Index from 2000 to 2009. Author co-citation analysis, author bibliographic-coupling analysis, social network analysis, and factor analysis were combined to explore co-citation and bibliographic-coupling relationships and to identify research groups and subjects.
Findings
Scholars with greatest impact are different from the most active scholars of Chinese IS; there is no uniform impact pattern forming since authors’ impact subjects are scattered and not steady; while authors’ research activities present higher independence and concentration, there is still no steady research pattern due to no deep research existing. Furthermore, Chinese IS studies can be delineated by: foundation or extension. The research subjects of these two parts, as well as their corresponding/contributing authors, are different under different views. The general research status of core authors is concentrated, while their impact is broad.
Originality/value
The combined use of some related methods could enrich the development and methodology research of the discipline, and the results establish a reference point on the development of IS research.
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Anthony Marshall, Lucy Qu, Po Yang, Dave Zaharchuk and Ying Zhan
The research article looks at how well China is managing its tech skills resources in major industries.
Abstract
Purpose
The research article looks at how well China is managing its tech skills resources in major industries.
Design/methodology/approach
The IBM Institute for Business Value in collaboration with Oxford Economics recently conducted a specific survey of more than 5,600 global business, government and education leaders on the topic of global workforce skills. More than 400 of the 5,600 executives surveyed were from China, representing 18 specific industries from across all major regions. The insights and opinions of these 400-plus Chinese executives inform this report about tech skills resources in China.
Findings
Seventy-one percent of corporate recruiters in China, say they cannot find applicants with sufficient practical experience, and 72 percent of the Chinese industry leaders surveyed report that gaps evidenced in the core skills of newly recruited employees is the single most significant business challenge they face.
Research limitations/implications
The interviews were performed in 2016 and the data analyzed in 2017 and 2018.
Practical implications
Seventy-one percent of Chinese executives believe that individuals should bear significant personal responsibility in developing and maintaining work skills.
Originality/value
This is a large sample of executives in major Chinese corporations and some representatives of Chinese educational institutions. Their insights about China’s talent gaps and what it is doing on many fronts to modernize its talent resources should be of interest to players in all competitive economies.
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Song Qu, Nico Heerink, Ying Xia and Junping Guo
The purpose of this paper is to examine the impact of the compensation amount as well as the mode through which compensations are paid on farmers’ satisfaction with the…
Abstract
Purpose
The purpose of this paper is to examine the impact of the compensation amount as well as the mode through which compensations are paid on farmers’ satisfaction with the compensation received for farmland expropriation in China.
Design/methodology/approach
Using rural household survey data collected among 450 households in three provinces, located in eastern, central and western China, this paper estimates the impacts of compensation payments, compensation modes, household characteristics and other control variables on farmers’ satisfaction applying an ordinal probit model.
Findings
The major findings are: farmers’ satisfaction with the compensation depends not only on the size of the compensation but also on the gap between the compensation and the market value of the expropriated land; and the compensation amount positively affects farmers’ satisfaction when the social security compensation mode is used, but does not significantly affect farmers’ satisfaction when other modes are used.
Originality/value
First, it contributes to the literature on farmland expropriation by providing empirical evidence of the direct impact of the compensation amount and other factors on the degree of farmers’ satisfaction with farmland compensations. Second, potential interactions between compensation amount and compensation mode are taken into account in estimating factors affecting farmers’ satisfaction.
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Ying Wang, Yun Zhang and Feng Zeng Xu
Guided by the affect theory of social exchange, this study aims to examine the affective process underlying the impact of customer cooperation on hotel frontline employees’…
Abstract
Purpose
Guided by the affect theory of social exchange, this study aims to examine the affective process underlying the impact of customer cooperation on hotel frontline employees’ prosocial service behavior. Job autonomy was tested as a boundary condition.
Design/methodology/approach
A mix-mode quantitative survey collected data from 818 frontline employees in 14 upscale hotels across China. Data were analyzed using structural equation modeling to test the research hypotheses.
Findings
Results suggest that customer cooperation influences employees’ prosocial service behavior directly and indirectly via employees’ positive affect. Contrary to expectations, job autonomy weakened the relationships among customer cooperation, positive affect and employees’ extra-role customer service but did not moderate the impacts of customer cooperation and positive affect on employees’ role-prescribed customer service.
Originality/value
As an initial attempt to investigate the effects of customer cooperation on two types of frontline employees’ prosocial behavior, this study broadens the application of the affect theory of social exchange and contributes to an understanding of the theory’s boundary conditions by testing a framework under the contextual condition of job autonomy.
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Lei Zhang, Chengkun Qu, Shuzhan Zhang, Ying Li, Changjun Li and Yuquan Lu
Damage to the pipe structure and increased bolt stress in operating tunnels will significantly affect the long-term stability of shield tunnels. However, due to the large number…
Abstract
Purpose
Damage to the pipe structure and increased bolt stress in operating tunnels will significantly affect the long-term stability of shield tunnels. However, due to the large number of segments and complex bolt installation methods, it is difficult to directly obtain the conditions of segments and bolts. Convergence deformation, as an important indicator for the health assessment of operating tunnels, is easy to collect and can directly reflect the structural state of tunnel segments and bolts.
Design/methodology/approach
Taking the typical sections of Hangzhou Metro Line 1 and Line 3 as an example, the current structural damage is simulated by monitoring tunnel convergence deformation. First, based on the disease data, the relationship between convergence deformation and segment leakage, segment misalignment as well as the longitudinal joint opening between two segments is analyzed statistically. The stress of bolts, steel bars and segments under different convergence deformations is simulated by Midas. Then a reinforcement measure of circumferential internal tension steel rings is proposed.
Findings
It is found that when the segment convergence exceeds 85 mm, although the overall force on the segment has not reached the material limit, there are certain safety risks in the structure. After comparison, the reinforcement measure has a relatively significant effect on controlling the lateral deformation of segments.
Originality/value
The results have important guiding significance for the evaluation of structural diseases, early warning and control of structural diseases at different convergence deformations.
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Zheng Wang, Ying Ji, Tao Zhang, Yuanming Li, Lun Wang and Shaojian Qu
With the continuous development of online shopping, analyzing the competitiveness of products in the fierce market competition is becoming increasingly crucial to position their…
Abstract
Purpose
With the continuous development of online shopping, analyzing the competitiveness of products in the fierce market competition is becoming increasingly crucial to position their own product development. However, the information overload brought by the network development makes it getting difficult to obtain the accurate competitiveness information. Therefore, competitiveness analysis research to combine with the perceived helpfulness study needs urgent solution. Furthermore, deviations exist in the three common methods of perceived helpfulness research. Finally, the traditional information fusion analysis only analyzes the advantages and disadvantages of products in competitiveness analysis without taking account of the competitive environment.
Design/methodology/approach
This study puts forward a novel prediction model of perceived helpfulness in conjunction of unsupervised learning and sentiment analysis techniques, to conduct the comparison with pros and cons of congeneric products.
Findings
This paper adopts Wilcoxon test to demonstrate the significant rectification of our competitiveness analysis to the traditional methods. It is noted that the positive reviews of the products in this study impact more on product word of mouth and competitiveness than negative ones.
Originality/value
To sum up, the results of this study benefit businesses in locating their dynamic market position with competitors in practice and exploring new method for long-term development strategic planning.
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Xinyi Liu, Ying Zeng, Juan He and Zhiyong Li
The purpose of this study is to present a holistic review of journal articles on value cocreation in the tourism and hospitality field. By distinguishing similarities and…
Abstract
Purpose
The purpose of this study is to present a holistic review of journal articles on value cocreation in the tourism and hospitality field. By distinguishing similarities and differences in the contexts of China and other regions, the authors identify targeted research directions.
Design/methodology/approach
This study collected 438 English articles and 31 Chinese articles on value cocreation in tourism and hospitality published in the Web of Science, Scopus and China National Knowledge Infrastructure online databases. After analyzing the study location of all articles in the sample, the authors identified 79 English-language articles that adopted China as the context of the study. The first data set included non-China-focused publications and the second data set included China-focused publications. A comparative bibliometric methodology was conducted.
Findings
The results indicate similarities and differences between the two data sets in terms of research methods, topics and future research directions. Seven major concepts were identified in the first data set: hospitality value cocreation; the value generation process; key stakeholders; outcome variables; the application of service-dominant logic; peer-to-peer accommodation and destination management. Four research focuses were identified in the second data set: the application of customer-dominant logic; the value generation process; resource integration and the cocreation experience.
Research limitations/implications
This research contributes to the understanding of tourism and hospitality cocreation systems through literature analysis and encourages future research on the nexus of the Chinese and global contexts. This systematic investigation extends the concept of value cocreation by integrating its implementation process and value categories and further evaluates the consequences and benefits of value cocreation, which helps clarify how winners and losers can adjust their strategies accordingly.
Originality/value
The originality of this paper lies in the adopted comparative bibliometric analysis which comprehensively reviewed and compared the characteristics of value cocreation research across two contexts. In addition, the study dialectically assesses Chinese tourism cocreation phenomena and their impacts from a global perspective.
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Valentin Kammerlohr, David Paradice and Dieter Uckelmann
This paper presents a maturity model for digital transformation effectiveness in laboratories (labs) with education and research purposes.
Abstract
Purpose
This paper presents a maturity model for digital transformation effectiveness in laboratories (labs) with education and research purposes.
Design/methodology/approach
The model was developed using design science research methodology, expert interviews and case studies.
Findings
The model fulfills three practical goals: (1) to establish comparability of the effectiveness of the digital transformation of labs, (2) to provide lab operators from academia and industry with a guide for (further) transformation and (3) to build initial trust among lab users. In addition, the maturity model contributes to the literature on digital lab transformation by capturing, describing, structuring and evaluating relevant dimensions, items and levels. Model strengths and weaknesses, areas for improvement, international applicability and practical and reusable recommendations are presented as well as the added value in assessing lab functionalities and lab sustainability.
Practical implications
Although originally developed as a maturity model driven by lab education, the model is also suitable for the transformation of research labs in manufacturing technology management. Digital labs can efficiently support industry training and research and development activities as well as simulate the development of new processes prior to their implementation.
Originality/value
Especially for these use cases, the authors see application potentials for the use of online labs from an organizational perspective and from the perspective of stakeholders such as industry users and operators with a manufacturing background, who use and develop transformed labs for teaching and research.