Vimala Balakrishnan, Luqman Hakim Abdul Rahman, Jia Kai Tan and Yee Sin Lee
This systematic review aims to synthesize the literature reporting the motives, sociodemographic, attitude/behavior and impacts of fake news during the COVID-19 pandemic…
Abstract
Purpose
This systematic review aims to synthesize the literature reporting the motives, sociodemographic, attitude/behavior and impacts of fake news during the COVID-19 pandemic, targeting the general population worldwide.
Design/methodology/approach
A systematic review approach was adopted based on PRISMA, targeting articles published in five databases from January 2020 to November 2021. The screening resulted in 46 eligible papers.
Findings
Results indicate low level of awareness, knowledge, media/health literacy, low trust in science/scientists and entertainment/socialization to be the main motivating drivers for fake news dissemination, whereas the phenomenon is more prominent among those with low socio-economic status, and males. Negative impacts were reported due to fake news dissemination, especially violation to precautionary measures, negative affections, and low trust in government/news, with many believing that others are more susceptible to fake news than themselves.
Social implications
Considering the pandemic is still on-going and the deleterious consequences of fake news, there is a need for cohort-based interventions from the concerned authorities.
Originality/value
The systematic review covers a wide timeline of 23 months (i.e. up to end of 2022) targeting five well-known databases, hence articles examined are deemed extensive and comprehensive. The review specifically focused on the general population with results revealing interesting motives, sociodemographic profiles, attitude and impact of this phenomenon during the COVID-19 pandemic.
Peer review
The peer review history for this article is available at: https://publons.com/publon/10.1108/OIR-02-2022-0082.
Details
Keywords
This study aims to understand how a community of practice (CoP) facilitates the knowledge spiral of intangible cultural heritage (ICH) in tourist destinations.
Abstract
Purpose
This study aims to understand how a community of practice (CoP) facilitates the knowledge spiral of intangible cultural heritage (ICH) in tourist destinations.
Design/methodology/approach
This case study focuses on Cantonese opera, a representative example of the ICH of Hong Kong. Narrative inquiry with eight CoP members was used in this study.
Findings
The CoP members believed that the city has unique and quality tourism knowledge. They used their professional expertise in the domains of creating, collecting and sharing both explicit and tacit knowledge. With the strategic goal of creating a sustainable competitive advantage, CoP act as a kernel in knowledge creation by converting explicit knowledge into tacit knowledge and vice versa.
Originality/value
This study uses the knowledge spiral model to understand knowledge creation, and it contributes to the sparse literature on knowledge management in the field of tourism, especially the role of CoP. It addressed a gap in the literature pertaining to knowledge creation and ICH.
Details
Keywords
Leo Yat Ming Sin and Suk‐ching Ho
Looks at consumer research in Greater China including Mainland China, Hong Kong and Taiwan. Maps out the contributions within this area and guides future research. Examines the…
Abstract
Looks at consumer research in Greater China including Mainland China, Hong Kong and Taiwan. Maps out the contributions within this area and guides future research. Examines the state of the art over the 1979‐97 period, with particular emphasis on the topics that have been researched, the extent of the theory development in the field and the methodologies used in conducting research. Uses content analysis to review 75 relevant articles. Suggests that, while a considerable breadth of topics have been researched, there remains much to be done, there is further room for theoretical development in Chinese consumer behaviour studies; and the methodologies used need improvement and further refinement.
Details
Keywords
Man Lai Cheung, Wilson K.S. Leung, Man Kit Chang, Randy Y.M. Wong and Sin Yan Tse
Despite the promising development and marketing potential of the metaverse, our understanding of how realistic metaverse environments impact user engagement and behaviours remains…
Abstract
Purpose
Despite the promising development and marketing potential of the metaverse, our understanding of how realistic metaverse environments impact user engagement and behaviours remains limited. This study investigates the role of perceived realism in influencing user engagement, thereby affecting external search behaviour and visit intentions.
Design/methodology/approach
We surveyed 270 active metaverse users to test the research model. The data were analysed using partial least squares structural equation modelling (PLS-SEM).
Findings
The results of our study show that three dimensions of realism – avatar involvement, perceptual pervasiveness and social realism – significantly enhance user engagement, which in turn influences external search behaviour and visit intention. In contrast, simulation realism and freedom of choice have minimal effects on absorption and dedication.
Research limitations/implications
This study highlights the role of perceived realism in enhancing user engagement with the metaverse and its impact on physical world behaviours. It contributes to metaverse literature by demonstrating that engagement within the metaverse significantly influences physical world behaviours, including visit intentions and external search behaviours.
Practical implications
This study offers practical guidance for developers to enhance user engagement in metaverse environments. Specifically, our findings advocate for visual and audio quality enhancements, greater persuasiveness of virtual spaces, improved avatar representativeness and a closer alignment of metaverse activities with real-life events.
Originality/value
This study advances the theoretical understanding of perceived realism by examining how its dimensions – such as visual and audio quality, avatar representativeness and alignment with real-life events – impact user engagement in the metaverse. It also explores how this engagement influences offline behaviours, thus bridging the gap between virtual and real-world interactions.
Details
Keywords
Presents a special issue, enlisting the help of the author’s students and colleagues, focusing on age, sex, colour and disability discrimination in America. Breaks the evidence…
Abstract
Presents a special issue, enlisting the help of the author’s students and colleagues, focusing on age, sex, colour and disability discrimination in America. Breaks the evidence down into manageable chunks, covering: age discrimination in the workplace; discrimination against African‐Americans; sex discrimination in the workplace; same sex sexual harassment; how to investigate and prove disability discrimination; sexual harassment in the military; when the main US job‐discrimination law applies to small companies; how to investigate and prove racial discrimination; developments concerning race discrimination in the workplace; developments concerning the Equal Pay Act; developments concerning discrimination against workers with HIV or AIDS; developments concerning discrimination based on refusal of family care leave; developments concerning discrimination against gay or lesbian employees; developments concerning discrimination based on colour; how to investigate and prove discrimination concerning based on colour; developments concerning the Equal Pay Act; using statistics in employment discrimination cases; race discrimination in the workplace; developments concerning gender discrimination in the workplace; discrimination in Japanese organizations in America; discrimination in the entertainment industry; discrimination in the utility industry; understanding and effectively managing national origin discrimination; how to investigate and prove hiring discrimination based on colour; and, finally, how to investigate sexual harassment in the workplace.
Details
Keywords
This research is concerned with youth activism in Singapore historically and the importance of legitimacy for understanding the further development of youth activism and…
Abstract
Purpose
This research is concerned with youth activism in Singapore historically and the importance of legitimacy for understanding the further development of youth activism and Singapore’s democratization process. It takes into account issues pertaining to good governance, economic performance and democratic participation (legitimacy). The paper aims to discuss this issue.
Design/methodology/approach
The research adopts a historical approach, qualitative in nature with some quantitative analysis based on documentary research, press reports and content analysis.
Findings
Historically youth activism was vibrant and dynamic in the fight for independence and against inequality and injustice during the colonial era in Singapore. Under Lee Kuan Yew’s rule, the scope and boundary of democratic participation (legitimacy) were delimited and controlled by the state. State-contained or controlled participation has replaced contentious politics. In the Singapore General Election in 2011, the younger generation of Singapore electorate, who are better educated and well-travelled, however, proved themselves to be rational and pragmatic when they exercised their rights to reject polices detrimental to their socio-economic well-beings as well as to the inclusiveness of society. The People’s Action Party (PAP) had the lowest vote share (60 per cent) in history. Since then the PAP government had stepped up its efforts in improving welfare gains of the citizens as well as managing public discontents with more effective policies. The PAP victory in the Singapore election (GE 2015), however, showed that among other reasons, welfare gains and good governance helped in salvaging the electoral legitimacy vis-à-vis the political legitimacy of the PAP government. However, the PAP government’s continual harsh treatment of critics, young and old, means that to achieve democratic legitimacy, it has to break through the shackles of authoritarian leadership style and elite governance, which have led to the regime’s failure to face up to the reality of an emerging civic participatory culture in the Singapore contexts.
Originality/value
Legitimacy is an important concept. To date there is no systematic application of this concept to the study of Singapore electoral politics. This paper employs Bruce Gilley’s determinants of legitimacy – democratic legitimacy, welfare gains and good governance – to explicate the basis of the PAP’s regime legitimacy, the contradictions inherent in state-contained participation and political representation that delimited and undermined the nature, scope and boundary of democratic legitimacy.
Details
Keywords
Yit Sean Chong and Pervaiz K. Ahmed
The purpose of this paper is to examine the notion of “service transgression” which violates customers’ religious beliefs through observing certain dietary guidelines that shape…
Abstract
Purpose
The purpose of this paper is to examine the notion of “service transgression” which violates customers’ religious beliefs through observing certain dietary guidelines that shape their religious identity. While service transgression and customer forgiveness are predominantly examined using experimental procedures or questionnaire survey in existing studies, this study adopts an interpretive paradigm to explore the complexities and idiosyncratic narratives of individual perceptions.
Design/methodology/approach
Detailed narrative accounts of 15 participants consisting of five Muslims, five Buddhists and five Hindus; who are working adults residing in Malaysia were gathered via in-depth interviews. Critical incident technique was employed with interpretive approach being undertaken to uncover key themes that form the essence of experiences in service transgressions.
Findings
The responses from participants were mainly contingent to the individuals’ interpretations of their religious expectations in the assessment of the incidents. Observations from the interview protocols reveal common themes in the consideration of whether one has indeed transgressed against the religious norms, the assignment of blame and responsibility and reparation of relationships. From the findings of this study, the authors developed a typology of conflict framing categories: “damaged identity”, “identity at risk” and “identity preservation” by considering both dyadic and triadic service relationships in service failure incidents which involve a violation of customers’ religious belief systems.
Practical implications
The outcome of this study seeks to inform service providers on the impact of service transgression of this nature upon consumers particularly in a multi-faith society. Additionally, this study provides insights into the implementation of service recovery strategies if and when such situation arises.
Originality/value
By undertaking a narrative enquiry, this study uncovers personal sense making in this phenomenon within the contextual frame of societal and historical norms. The outcome of this study provides insights to service providers on the impact of service transgression upon consumers particularly in a multi-faith context such as Malaysia. Additionally, this study discusses managerial implications associated with the implementation of service recovery strategies if and when such situation arises.
Details
Keywords
Peng Zhang, Zhichao Hu, Huanxiong Xie, Gwang-Hee Lee and Chul-Hee Lee
This paper aims to study the different infill, printing direction against sliding direction and various load condition for the friction and wear characteristics of polylactic acid…
Abstract
Purpose
This paper aims to study the different infill, printing direction against sliding direction and various load condition for the friction and wear characteristics of polylactic acid (PLA) under reciprocating sliding condition.
Design/methodology/approach
The tests were performed by applying the load of 1, 5, 15 and 10 N with sliding oscillation frequency of 10 Hz for the duration of 10 min at room temperature.
Findings
The results show that the friction and wear properties of PLA specimen change with a different infill density of printed parts. The oscillation frequency is 10 Hz and the infill density of plate is 50 per cent that shows the best friction and wear properties.
Originality/value
The potential of this research work is to investigate the tribological characteristics of three-dimensional printing parts with different infill percentage to provide a reference for any parts in contact with each other to improve friction and wear performance. There will be many opportunities exist for further research and the advancement of three-dimensional printing in the field of tribology.
Details
Keywords
E. Kevin Kelloway and Vanessa Myers
The service-profit chain model (Heskett, Jones, Loverman, Sasser, & Schlesinger, 1994) highlights the well-documented relationship between employee and customer attitudes…
Abstract
The service-profit chain model (Heskett, Jones, Loverman, Sasser, & Schlesinger, 1994) highlights the well-documented relationship between employee and customer attitudes suggesting that employees who are satisfied and engaged with their work provide better customer service resulting in higher levels of customer satisfaction and, ultimately, driving firm revenue. The authors propose an expansion of the service-profit margin identifying the leadership behaviors that create positive employee attitudes and engagement. Specifically, the authors suggest that leaders who focus on recognition, involvement, growth and development, health and safety, and teamwork (Kelloway, Nielsen, & Dimoff, 2017) create a psychologically healthy workplace for customer service providers and, ultimately, an enhanced customer experience.
Details
Keywords
This study adopts a narrative approach to understanding women’s life experiences from a feminist perspective. How Taiwanese women of different generations have lived their lives…
Abstract
This study adopts a narrative approach to understanding women’s life experiences from a feminist perspective. How Taiwanese women of different generations have lived their lives and what has and has not changed was investigated through a gender lens. The narrators include the author and her grandmother, born in 1975 and 1927, respectively. They each re-experience and reconfirm the markings of their pasts, psychological conditions, and bodies through deep dialogue. The two stories span approximately 50 years and manifest the patriarchal culture in Taiwanese society at different times.
This study finds that although the stories of these two women from different generations appear distinct in their own way, similar ‘dilemmas’ can be observed in their gender experiences: for example, women get married to men’s family; the value system of lineage and succession creates a tendency to expect to have boys; women need to get married to get their status recognition; and through home, women learn gender roles and gender norms.
However, the study shows progress: women’s education brings economic independence and yields a sense of accomplishment from work or school; women of different generations have different perceptions during the awakening of gender consciousness. The current findings contribute to understanding the working principles of gender relations, which reinforce the patriarchal system despite its appearance changing over time.