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The aim of this study was to integrate the hierarchical model of the perceived service quality (PSQ) theory with the bottom-up theory of satisfaction. It was hypothesised that satisfaction with sporting events would mediate the relationship between PSQ and life satisfaction. Study 1 was conducted to translate the Perceived Service Quality questionnaire (PSQQ) (Brady & Cronin, 2011) into Chinese and to validate it for sporting events. Study 2 was conducted to examine the main hypothesis. The results indicated that satisfaction-withevent partially mediated the relationship between PSQ and life satisfaction. The results are discussed in terms of both the examined theories.

The purpose of this paper is to identify the papers published on urban education and analyze the characteristics of these papers to contribute to the urban education research over the recent years.

Researchers generated a comprehensive list of the articles published between 2010 and 2017 in the field of “urban education” by searching the Social Sciences Citation Index database, using the keywords of “urban” and “education.” As an additional criterion, all the articles published between 2010 and 2017 in the journals of Urban Education and Education and Urban Society were included.

There are a total of 2,123 publications that were checked and retrieved in the field of “urban education” between 2010 and 2017. Although the number of publications differs year by year, the sum of the citations received the increase from year to year on a regular basis. There are 35 articles that were cited more than h-index, as h-classics in this field for this period and top 10 of these h-classics are reported in this study. Urban Education and Education and Urban Society were revealed as the most prominent journals in the field of urban education. Also, the results show that the most cited articles, the most prolific authors and organizations, and top journals in this field are from the USA.

The scope of this study is not extensive enough, and the data obtained are not comprehensive enough. The survey was limited to the keyword of “urban education” in the fields of title, abstract, author keywords and keywords plus.

This bibliometric analysis contributes to the literature of urban education through a historical perspective. Results show that the “urban education” field attracts more attention of the researchers and the impacts of these publications are increasing from year to year. Also, there is a prevalence of the USA in the field of urban education.

The information presented in this paper provides insight into the development of urban education research over the recent years. The data obtained in this study can be used as a reference for future researchers in urban education.

This paper aims to propose a conceptual model for improving the organization of user needs information in the big data environment.

A conceptual model of the organization of user needs information based on Linked Data techniques is constructed. This model has three layers: the Data Layer, the Semantic Layer and the Application Layer.

Requirements for organizing user needs information in the big data environment are identified as follows: improving the intelligence level, establishing standards and guidelines for the description of user needs information, enabling the interconnection of user needs information and considering individual privacy in the organization and analysis of user needs.

This Web of Needs model could be used to improve knowledge services by matching user needs information with increasing semantic knowledge resources more effectively and efficiently in the big data environment.

This study proposes a conceptual model, the Web of Needs model, to organize and interconnect user needs. Compared with existing methods, the Web of Needs model satisfies the requirements for the organization of user needs information in the big data environment with regard to four aspects: providing the basis and conditions for intelligent processing of user needs information, using RDF as a description norm, enabling the interconnection of user needs information and setting various protocols to protect user privacy.

To solve the instability problem of Zhangjiayao landslide caused by rainfall, the internal mechanism of slope instability and the supporting effect of anti-slide piles are studied. The research results can provide theoretical basis for the prevention and control of loess landslides.

A three-dimensional finite element model of Zhangjiayao landslide is established by field geological survey, laboratory test and numerical simulation.

The results show that Zhangjiayao landslide is a loess-mudstone contact surface landslide, and rainfall leads to slope instability and traction landslide. The greater the rainfall intensity, the faster the pore water pressure of the slope increases and the faster the matrix suction decreases. The longer the rainfall duration, the greater the pore water pressure of the slope and the smaller the matrix suction. Anti-slide pile treatment can significantly improve slope stability. The slope safety factor increases with the increase of embedded depth of anti-slide pile and decreases with the increase of pile spacing.

Based on the unsaturated soil seepage theory and finite element strength reduction method, the failure mechanism of Zhangjiayao landslide was revealed, and the anti-slide pile structure was optimized and designed based on the pile-soil interaction principle. The research results can provide theoretical basis for the treatment of loess landslides.

1. A three-dimensional finite element model of Zhangjiayao landslide is established.

2. Zhangjiayao landslide is a loess-mudstone contact surface landslide.

3. The toe of Zhangjiayao slope is first damaged by heavy rainfall, resulting in traction landslide.

4. The deformation of Zhangjiayao slope is highly dependent on rainfall intensity and duration.

5. The anti-slide pile can effectively control the continuous sliding of Zhangjiayao slope.

A three-dimensional finite element model of Zhangjiayao landslide is established.

Zhangjiayao landslide is a loess-mudstone contact surface landslide.

The toe of Zhangjiayao slope is first damaged by heavy rainfall, resulting in traction landslide.

The deformation of Zhangjiayao slope is highly dependent on rainfall intensity and duration.

The anti-slide pile can effectively control the continuous sliding of Zhangjiayao slope.

The purpose of this paper is twofold: first, to present a bibliometric analysis and systematic literature review of industry convergence and value innovation to understand the current research status; second, to provide a coherent theoretical research framework for future research.

This study adopts a two-step analysis approach by combining bibliometric analysis and systematic literature review to explore the research topic of industry convergence and value innovation. Besides, two bibliometric tools, HistCite and VOSviewer, were applied to this study.

This study found that Stefanie Bröring and Fredrik Hacklin are the top two most influential authors among all authors in the sample publications. Technological Forecasting and Social Change is one of the top-ranking journal that often publishes this topic of articles. Germany and the University of Munster are the most influential country and institutions, respectively. Besides, five core research themes were identified based on keywords co-occurrence map, theoretical lenses, factors promoting industry convergence, indicators of industry convergence, the impact of industry convergence and emerging research directions. Based on the above analysis, this paper constructed a theoretical research framework of industry convergence and value innovation.

This paper only draw data from one database – Web of Science – which cannot provide broad coverage of the research topic. Besides, the bibliometric method of this paper is based on high local citation score and high-frequency words, articles in the skirting subjects’ area may not be analyzed.

With the rapid development of technology, such as nanotechnology, radio - frequency identification (RFID), etc., the iterative upgrading of products also comes. As a result, the boundary between industries is gradually blurred, and the phenomenon of industry convergence appears. Therefore, managerial decision-makers are facing challenges of how to respond to the convergence phenomena. From the firm level, firms are facing the problem of value innovation of the existing product, new product development and core competence improvement. Industries are facing the problem of transformation and upgrading. This paper provides certain theoretical insights for both firms and industries to guide the practice accordingly.

This paper is the first to use a bibliometric method to examine the topic of industry convergence and value innovation. In addition, this paper presents an in-depth analysis of this topic and provides a comprehensive theoretical research framework for future study.

With the advancements of Internet of Things (IoT) and artificial intelligence (AI) in recent years, smart objects (SOs) have been widely applied in the lives of consumers to fulfill a variety of functions. This research aims to explore the new interaction experience between consumers and a smart speaker that can create the effect of customer engagement by enhancing the gendered voice and product smartness.

This study conducted a 2 × 2 × 2 between-subject experiment to validate the research model and the hypotheses.

The results indicate that a high level of interaction experience between the users and smart speaker devices increases customer engagement. Smart speaker devices that present female voices have a high product smartness, whereas high levels of interaction experience are more effective in customer engagement. Furthermore, the results also show a moderate effect of gendered voice and product smartness between the interaction experience levels and customer engagement.

This study contributes to the assemblage theory and the interaction experience levels between users and smart speaker devices in IoT. Based on the results, suggestions on enhancing the smartness ability and application services of new smart speaker devices are proposed. The findings of this study can promote a more continuous interaction between users and smart speakers.

In sensor-based activity recognition, most of the previous studies focused on single activities such as body posture, ambulation and simple daily activities. Few works have been done to analyze complex concurrent activities. The purpose of this paper is to use a statistical modeling approach to classify them.

In this study, the recognition problem of concurrent activities is explored with the framework of parallel hidden Markov model (PHMM), where two basic HMMs are used to model the upper limb movements and lower limb states, respectively. Statistical time-domain and frequency-domain features are extracted, and then processed by the principal component analysis method for classification. To recognize specific concurrent activities, PHMM merges the information (by combining probabilities) from both channels to make the final decision.

Four studies are investigated to validate the effectiveness of the proposed method. The results show that PHMM can classify 12 daily concurrent activities with an average recognition rate of 93.2 per cent, which is superior to regular HMM and several single-frame classification approaches.

A statistical modeling approach based on PHMM is investigated, and it proved to be effective in concurrent activity recognition. This might provide more accurate feedback on people’s behaviors.

The research may be significant in the field of pervasive healthcare, supporting a variety of practical applications such as elderly care, ambient assisted living and remote monitoring.

Interest in the Electronic Word-of-Mouth (eWOM) in connection with tourism is constantly growing not only among consumers but also among theoreticians. Therefore, the objective of this chapter is to provide an overview of studies that focus on eWOM in the tourism sector using the snowball method. The article is based on a review of the literature of 60 studies that focus not only on consumer behavior in tourism and the impact of eWOM on tourism supply but also on the impact of hotel managers' responses to other consumer behavior and tourism companies. The results of the studies show that eWOM has a significant impact not only on consumer behavior but also on tourism supply. Manager responses can also strongly affect other consumer behavior in decision-making. When eWOM is distributed, consumers are influenced by their emotions, motives, and also by the websites to which they have decided to contribute. The chapter proposes further research areas for different authors.

The strategic management literature emphasizes the concept of business intelligence (BI) as an essential competitive tool. Yet the sustainability of the firms’ competitive advantage provided by BI capability is not well researched. To fill this gap, this study attempts to develop a model for successful BI deployment and empirically examines the association between BI deployment and sustainable competitive advantage. Taking the telecommunications industry in Malaysia as a case example, the research particularly focuses on the influencing perceptions held by telecommunications decision makers and executives on factors that impact successful BI deployment. The research further investigates the relationship between successful BI deployment and sustainable competitive advantage of the telecommunications organizations. Another important aim of this study is to determine the effect of moderating factors such as organization culture, business strategy, and use of BI tools on BI deployment and the sustainability of firm’s competitive advantage.

This research uses combination of resource-based theory and diffusion of innovation (DOI) theory to examine BI success and its relationship with firm’s sustainability. The research adopts the positivist paradigm and a two-phase sequential mixed method consisting of qualitative and quantitative approaches are employed. A tentative research model is developed first based on extensive literature review. The chapter presents a qualitative field study to fine tune the initial research model. Findings from the qualitative method are also used to develop measures and instruments for the next phase of quantitative method. The study includes a survey study with sample of business analysts and decision makers in telecommunications firms and is analyzed by partial least square-based structural equation modeling.

The findings reveal that some internal resources of the organizations such as BI governance and the perceptions of BI’s characteristics influence the successful deployment of BI. Organizations that practice good BI governance with strong moral and financial support from upper management have an opportunity to realize the dream of having successful BI initiatives in place. The scope of BI governance includes providing sufficient support and commitment in BI funding and implementation, laying out proper BI infrastructure and staffing and establishing a corporate-wide policy and procedures regarding BI. The perceptions about the characteristics of BI such as its relative advantage, complexity, compatibility, and observability are also significant in ensuring BI success. The most important results of this study indicated that with BI successfully deployed, executives would use the knowledge provided for their necessary actions in sustaining the organizations’ competitive advantage in terms of economics, social, and environmental issues.

This study contributes significantly to the existing literature that will assist future BI researchers especially in achieving sustainable competitive advantage. In particular, the model will help practitioners to consider the resources that they are likely to consider when deploying BI. Finally, the applications of this study can be extended through further adaptation in other industries and various geographic contexts.

The aim of this chapter is twofold: (i) to perform a synthesis of the academic research regarding the changes of tourist consumer behavior brought about by social media; and (ii) to suggest a set of strategies for tourism businesses to address resulting challenges.

Extensive literature reviews have been executed on the motivating factors and the effects of online reviews.

This analysis of the related research identified three main topics, namely: (1) the antecedents, the factors motivating tourists to write online reviews; (2) the impact of eWOM on providers of tourism services (business perspective); and (3) the influence of online reviews on consumers’ behavior (demand perspective). This chapter focuses on the impact of online reviews on tourism businesses and suggests suitable strategies.

This study is based on a literature review and implications indicated by previous studies; hence the suggestions are indicative rather than conclusive. A need exists for empirical studies to fully validate the chapter’s suggestions.

This chapter outlines a series of adequate strategies formulated for business practitioners divided into two fields, namely managerial and marketing activities.

This study provides practical recommendations/suggestions for tourism businesses in addressing the challenges and opportunities raised within the online context.