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The intense queuing phenomenon in Chinese banks has been a critical issue for bank managers for a long time, especially in big cities, which increases the possibility of customer dissatisfaction. Against this background, the purpose of this paper is to explore the antecedents of post‐recovery satisfaction within China's “Big 4” commercial banks. By tracking the nature of service failures and examining the overall performance of the service recovery process in the Chinese banking industry, the authors aim to investigate how customer expectations, their perception of recovery justice and recovery quality affect customer satisfaction under service recovery context.

Based on disconfirmation paradigm and fairness theory, a conceptual model with 12 hypotheses was derived for the banking sector. With reference to the instruments RECOVSAT and SERVQUAL scale, a questionnaire was developed and sent to a geographically stratified, random sample of 300 participants in Changsha City. Confirmatory factor analysis was used for reliability/validity testing, and the hypothesised relationships among the latent constructs were estimated using structural equation modelling.

Consistent with most previous researches, the empirical results supported the idea that recovery expectation negatively influenced the recovery quality perceptions, expectancy disconfirmation and satisfaction with service recovery. Other findings included that both positive disconfirmation and recovery quality perceptions had positive effect on recovery satisfaction. However, unlike other studies relating to service justice, interactional justice was found to have no significant effect on quality perception or satisfaction with recovery, and this was attributed to customer's higher tolerance zone under the particular competition environment in China.

By exploring the antecedents of post‐recovery satisfaction within China's “Big 4” commercial banks, the study provided valuable findings in relation to participants' perceptions on recovery justice and quality. It highlighted the effect of characteristics of Chinese customers on post‐recovery satisfaction, and the importance of good understanding of customer expectation and employee empowerment in the banking industry.

This study seeks to address the issue of the factors influencing Chinese enterprises technological entrepreneurship capabilities. This study is particularly relevant in light of the driving role given to enterprises in the process of transforming China into an innovation‐oriented nation and leading science power.

The paper draws on a broad literature review, covering various theoretical fields in International as well as Chinese management literature, to develop an integrated research framework. Relying on a multi‐disciplinary and multi‐level approach, the framework highlights a number of internal processes and external network attributes, their interactions and moderating relationships as related to their impact on Chinese enterprises technological entrepreneurship capabilities and their contributions to business performance.

The paper offers an overview of the factors that affect technological entrepreneurship capabilities, with particular reference to Chinese enterprises. Also, the study highlights some understudied issues and points to a number of research directions of specific relevance for the Chinese context. In this aim, a number of theoretical propositions have been identified.

The paper provides an integrated multi‐disciplinary and multi‐level research framework that organizes the body of knowledge, scattered in different literature and contexts, in a state‐of‐the‐art piece of the research into technology entrepreneurship capabilities, as well as to identify more specific research questions, model, testable hypothesis and related studies that build on and add value to previous research.

This study aims to analyze the effect of organizational context on Entrepreneurial Orientation–Business Performance (EO–BP) relationship by drawing a sample from India.

This firm-level study uses a cross-sectional research design. A personal survey of key informants, one each from 500 North Indian firms, has been conducted. The hypotheses were analyzed using confirmatory factor analysis (CFA), structural equation modeling and multi-group moderation analysis.

This study reveals the relevance of organizational context in strategic decision-making. This study finds that the firm’s size and nature of industry influence the inclination of an enterprise toward innovativeness and proactiveness. The results indicate that both, new entrants and older firms, can adopt entrepreneurial posture.

This study attempts to provide a unique perspective of entrepreneurship research by assessing the effect of organizational context on the EO–BP relationship in the Indian context. This study applies five-dimensional conceptualization of EO to EO–BP relationship and attempts to contribute to the literature by refining the inventory of five-dimensional conceptualization of EO construct. The CFA model of multifaceted subjective measurement of BP construct lends support to the integrated approach of BP measurement.

The aim of this paper is to provide a unique perspective on entrepreneurship by examining how different ways of understanding entrepreneurial orientation (EO) affect business performance (BP). The study uses a five-dimensional approach to understand EO’s relationship with BP.

A personal survey of key informants (who have decision-making power in their firm), one each from 550 North Indian firms has been conducted. The hypotheses were tested using confirmatory factor analysis and structural equation modeling.

The results indicate that both uni-dimensional and multi-dimensional conceptualizations of EO are equally valid and have a significant impact on BP. The study highlights the contextual nature of the relationship between EO and BP.

This study supports a comprehensive five-dimensional approach to EO, benefiting researchers and management practitioners. It validates an integrated measurement of BP and advances entrepreneurship theories, enabling broader generalizations for improved decision-making and strategy development.

The study is relevant for researchers and management practitioners. This study supports the five-dimensional conceptualization of EO and reveals the relevance of both uni-dimensional and multi-dimensional conceptualizations of EO. The study also lends support to the integrated approach of BP measurement. The results may also help to generalize entrepreneurship theories.

Small and medium enterprises (SMEs) do not need only traditional marketing strategies in the dynamic business environment of the manufacturing sector. Entrepreneurial marketing dimension (EMD) is an alternative marketing approach for SMEs. Therefore, this paper aims to investigate whether EMD innovation has a positive and significant effect on SMEs performance on Ghanaian Halal food and beverages.

Correlative descriptive research method was used and 432 questionnaires with five-point Likert scale were distributed among owners-managers of manufacturing sectors of Ghanaian Halal food and beverages SMEs producers were chosen by a simple random sampling method. Structural equations modelling structural equations modelling techniques was used to analyse data.

The result of data analysis indicates a positive and significant effect of EMD on manufacturing SMEs performances of Halal food. Nevertheless, the effect of EMD on the production performance of the aforementioned companies is confirmed positive. The findings also show that production performances of Halal food SMEs result in their financial performance.

The study’s sample is limited to Halal food SMEs manufacturing in Ghana. More research can be done investigating this relationship from different sectors and in Islamic and non-Islamic countries.

This research implies that Halal food SMEs manufacturing producers in a country is imperative in Muslim-minority countries. This study gives a benchmark for the non-Muslim-majority countries which endeavour to embark on the Halal SMEs manufacturing food. Muslim-minority countries that envision to succeed in the global Halal market could emulate Ghana’s approach in branding itself as a recognised non-Muslim-majority country in producing Halal foods. This can be done by implementing innovative, proactive, opportunist, risk-taking and customer-oriented initiatives to achieve better market and innovative performances and higher profits.

This paper fills a knowledge gap by presenting the first comprehensive overview of Halal food SMEs manufacturing performance research that enhances the ongoing discussion in hospitality, entrepreneurship and marketing fields in Islamic and non-Islamic contexts.

This study seeks to build a conceptual model of agricultural extension intrapreneurship that discusses the concept and phenomenon of intrapreneurship as well as its prerequisites and outcomes. The proposed model is intended to depict the main factors that affect the phenomena of intrapreneurship within the agricultural extension organizations and the impact of intrapreneurship on agricultural extension organizational outcomes, as well as factors influencing its continuous outcomes.

The paper identifies and describes the existence and past literature on prerequisites, phenomena and outcomes of intrapreneurship in organizations as a basis for analysis and developing an appropriate model of agricultural extension intrapreneurship. This is a conceptual paper selecting targeted scholarly works that provide support for the proposed model.

The paper presents a model of Iranian agricultural extension in which the organizational, behavioral and environmental factors influence intrapreneurship and the construct of intrapreneurship influences organizational outcomes. The paper provides a comprehensive analysis that develops an existing model for a systematic approach to the agricultural extension intrapreneurial process. The proposed model of agricultural extension intrapreneurship joins a growing number of works that explore how intrapreneurship contributes to organizational outcomes in an Iranian agricultural extension organization. It is suggested that the framework may help scholars identify potential strategies of intrapreneurial activity that could help extension organization position intrapreneurship as a vehicle for improving organizational outcomes.

Based on this exploration, new insights about agricultural extension intrapreneurship are developed, practical implications for agricultural extension intrapreneurs on how to approach agricultural extension entrepreneurship more systematically and effectively are presented and opportunities for further research are identified.

Small and medium enterprises (SMEs) need to use specific marketing strategies and approaches due to their limited resources and capabilities. Entrepreneurial marketing (EM) is an alternative marketing management approach under the special conditions that describe SMEs. Therefore, the purpose of this paper is to investigate whether EM has a positive and significant effect on different aspects of performance of Iranian halal food SMEs.

A correlative descriptive research method is used and 384 questionnaires with five-point Likert scale are distributed among managers of Iranian halal food SME producers chosen by simple random sampling method. To analyze the data, structural equations modeling based on partial least squares is applied using SmartPLS 3.

The result of data analysis indicates a positive and significant effect of EM on the market and innovative performances of halal food SMEs. Nevertheless, the effect of EM on production performance of aforementioned companies is not confirmed. The findings also show that production, market and innovative performances of halal food SMEs result in their financial performance.

The study’s sample is limited to halal food SMEs of Iran. Although the objectives of the study have been aimed, more research can be done investigating this relationship in other companies from different sectors, contexts and countries. Similar studies can be conducted cross-culturally and in different Islamic countries.

For halal food SMEs that tend to achieve better performance, obtaining improved innovative and market performances requires using EM activities effectively. This paper suggests that halal food SMEs should be innovative, proactive, opportunist, risk-taker and customer-oriented to achieve better market and innovative performances and consequently earn higher profits.

This is one of the earliest studies investigating the effects of EM in the halal food industry. Although very few papers practically recognized the impact of EM on the performance of SMEs and entrepreneurial ventures, the effect of this concept on halal food SMEs has remained unknown.

The purpose of this paper is to bridge the knowledge gap in designing MBA strategy between China and the West by examining the content, context and process of MBA delivery. This paper challenges the assumptions and pedagogical approach underpinning the current design and delivery of MBA programmes that were originally moulded with Western management history and development in the era of globalization. There is consensus that MBA was used to train business managers; however, nowadays, people are inclined to state that MBA is used to develop global business leaders or full-fledged global competitors. How can we develop global business leaders without a global vision when designing MBA strategy?

Based on extensive literature review and critical analyses through the strategic management approach, this paper examines the status quo of current MBA programmes in the West and in China. This paper presents a conceptual framework that draws on the current MBA literature and on-going debates around management education and development in the West and in China.

The designing strategy of MBA has been originally strongly influenced by Western ideology and ethos. Therefore, the difficulties of management knowledge transfer are often explained through culture acclimatization and emphasize has been on cultural divergence rather than convergence. With synthesis between Western and Eastern management identified, we argue that the appropriateness and effectiveness of the traditional philosophy of MBA designing strategy based on Western management history has been challenged in the 21st century. The perception has fuelled criticism of business schools in the post-recession. They have come under fire for allegedly failing in their obligations to educate socially responsible business leaders (Barker, 2010). This leads to rethinking of the philosophy and vision underpinning the MBA designing strategy. A new philosophical approach – integration of Western management with Eastern philosophy has been under scrutiny, which is necessary in business education to enable future business leaders to become full-fledged competitors in the global market.

The output of this discussion helps to establish a conceptual framework which will provide strategic insight in enabling business/management school and MBA providers to address the current deficiency in MBA teaching and learning strategy and develop more appropriate arrangement when considering the design and development of a successful MBA programme in the 21st century.

This editorial aims to review various theoretical frameworks in measuring firm competences, including marketing competences, strategic flexibility, innovation capacity building of organizations and attempts to propose a conceptual framework to benchmark and rank the Chinese firms in terms of competitiveness.

An overview and conceptual paper based on observations and research experience. Drawing on the prevalent theoretical models of building up competitiveness and reports from well established research centres, government and international associations worldwide, this paper presents a strategic framework for evaluating and measuring firm competitiveness in China.

The paper stresses the importance of keeping‐up with the fast pace of technological change and the emerging new global paradigms of the business environment. It addresses the development trajectory and the way through which firms can contribute to capacity building and the creation of competitive advantage in facing the pressing challenges of globalization. It aims to establish the potential indicators of competitiveness by analysing the theoretic elements and the microeconomic business environment.

This paper presents the crucial tenets of the strategic framework of developing firm competitiveness, which include: creation of core competence, establishment of competitiveness index and competitiveness rankings. These are closely linked with the development of corporate strategy, marketing strategy and technology and innovation strategy within firms. These core features will have strong implication to Chinese and foreign enterprises and provide an invaluable instrument for firms to enhance their performance through benchmarking and evaluating their current competitive position and determine new strategies to create competitiveness.

This paper reviews literature of corporate entrepreneurship (CE) and explores the relationship between CE and market performance in China by taking a disaggregated approach after developing a reliable and valid scale of CE.

The empirical paper is based on questionnaire survey and statistical analysis.

This paper identifies the key dimensions of CE and finds that each dimension exerts differentiated impacts on market performance of firms in China.

Nowadays, more and more studies have been conducted on entrepreneurship, entrepreneurial orientation, intrapreneurship or CE. However, no agreement has been reached about the key dimensions of CE and much less is know about the generalizability of related research findings in emerging economies. This paper is intended to bridge these gaps.