Yen-Chih Huang and Yang-Chieh Chin
The purpose of this study is to explore the pivotal role that collective teaching plays in knowledge transfer between new product development teams. This study develops a…
Abstract
Purpose
The purpose of this study is to explore the pivotal role that collective teaching plays in knowledge transfer between new product development teams. This study develops a theoretical model of collective teaching, where team intelligence is its consequence and learning orientation cognitive skills are moderators.
Design/methodology/approach
Based on a questionnaire survey of 156 pairs of new product development project teams of information technology firms, the authors used partial least squares to test the study’s hypotheses.
Findings
The findings reveal that the use of collective teaching is positively related to team intelligence of recipient teams. In addition, T-shaped skills of source teams exert positive moderating influence on this relationship and so does a learning orientation of recipient teams.
Research limitations/implications
First, the sample firms used in the study are from the IT industry, which is characterized by extremely short product life cycles, thereby limiting the generalizability of the study’s findings. Second, the authors did not examine whether the effect of T-shaped skills is different at various NPD stages; the contributions of each functional expertise may vary depending on the NPD stage (e.g. the idea generation or pre-launch stage). Third, the use of cross-sectional design precludes a causal inference. The role of focal constructs and moderators and their consequent effects would benefit from more stringent, longitudinal research. Finally, the authors controlled for only a limited set of factors of team intelligence because other potential antecedents of this variable still await identification by future studies.
Practical implications
This study suggests that the implementation of collective teaching can enhance the capacity of a project team as a whole to manage and innovate information, namely, team intelligence. The study’s findings also suggest that the management must recognize the significance of teams’ learning orientation and thereby proactively develop teams’ learning culture by redesigning work, reward systems or performance evaluation to promote learning. Additionally, it is prudent for managers to reconsider their recruitment criteria to incorporate T-shaped skills.
Originality/value
This study represents the first step in developing an empirically grounded framework linking collective teaching with team intelligence. Additionally, the authors confirm that team intelligence is a four-dimensional construct.
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Chiao‐Chen Chang, Chia‐Yen Lin, Yu‐Chin Chen and Yang‐Chieh Chin
The purpose of this paper is to examine and predict users' information‐seeking intention regarding academic digital library services, using the theory of reasoned action (TRA) and…
Abstract
Purpose
The purpose of this paper is to examine and predict users' information‐seeking intention regarding academic digital library services, using the theory of reasoned action (TRA) and the theory of planned behavior (TPB).
Design/methodology/approach
Data are collected from 224 Taiwanese undergraduate and graduate students to assess the influence of attitude, subjective norm, and perceived behavioral control on the intention to seek information in an academic digital library. The results of structural equation model‐fitting analyses show that the TPB is better than the TRA in predicting the information‐seeking intention in an academic digital library.
Findings
Specially, the empirical results indicated that perceived behavioral control is a better predictor of behavioral intention than is attitude or subjective norm.
Research limitations/implications
This paper assessed self‐reported information‐seeking intention as part of the survey and, as a result, could have introduced inaccuracies.
Practical implications
The findings of the paper will help academic digital libraries to address the key factor which influences users' intention to seek information and to intensify their performance to meet user needs.
Originality/value
Although the nature of the user experience in the digital environment appears to be quite different from the experience of looking through archival boxes or folders, research on the use of academic digital library services is scarce – particularly regarding user intention in the process of seeking information. The TRA and TPB are novel and usable in explaining the intention of online users to seek information, and these findings may be generally applicable to academic digital libraries and users.
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Chiun‐Sin Lin, Gwo‐Hshiung Tzeng, Yang‐Chieh Chin and Chiao‐Chen Chang
Few library studies have investigated recommendation classifications for e‐book (electronic book) usage, while none have directly compared what recommendation sources…
Abstract
Purpose
Few library studies have investigated recommendation classifications for e‐book (electronic book) usage, while none have directly compared what recommendation sources (word‐of‐mouth, advertising, and expert recommendation) might influence e‐book usage intentions. To fill this gap in the literature, the main purposes of this study are to: examine how users perceive the influence of recommendations on the intention to use e‐books for academic purposes; and to measure the level of the perception of trust and perceived risk when users receive e‐book recommendations from peers, advertisers, and experts.
Design/methodology/approach
Data for this study were collected from 382 academic digital library users between the ages of 18 and 25. A multiple regression analysis was then conducted to identify the key causal relationships.
Findings
The comparison of three recommendation sources (word‐of‐mouth, advertising, and expert recommendations) revealed that word‐of‐mouth (WOM) played a more important role than other recommendations in determining the intention to use e‐books in an academic digital library. In addition, enhancing the perceived trust and reducing the risk towards the use of e‐books can mediate the relationship between recommendation sources and the behavioural intentions to use e‐books.
Research limitations/implications
This study assessed self‐reported behavioural intention as part of its survey and, as a result, could have introduced unintentional inaccuracies.
Practical implications
Librarians should emphasise e‐book advantages (e.g. easy searching, easily accessible index) to get positive recommendation if users follow all of the recommendations of the source. They can also create online discussion forums to provide usage intention discussions, which can influence users' perceptions of trust and risk and increase the willingness of potential users to read e‐books.
Originality/value
Little has been written on the intentions of using e‐books. Therefore, this conceptual model is novel. This model is also useful in explaining how recommendations stimulate the intentions of using e‐books by enhancing the perceived trust and reducing the perceived risk; these findings may generally be applicable to librarians, current users, and potential users.
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Chiao‐Chen Chang and Yang‐Chieh Chin
The purpose of this study is to apply the theory of reasoned action (TRA) and the theory of planned behavior (TPB) to predict which factors can determine consumers' intentions to…
Abstract
Purpose
The purpose of this study is to apply the theory of reasoned action (TRA) and the theory of planned behavior (TPB) to predict which factors can determine consumers' intentions to complain when they meet an online or offline service failure.
Design/methodology/approach
The method of obtaining quantitative data was that of the instrument of a survey questionnaire. Data were collected from 300 potential consumers to assess the influence of attitude, subjective norm, and perceived behavioral control on the intention to complain. Participants were assigned averagely and randomly to one of two conditions: online medium and offline medium. Two‐stage structural equation modeling was employed to test hypotheses.
Findings
It was found that both the TRA and the TPB predict the intention to complain well, although the predictive power of the TPB is more robust than the TRA in online media and is weaker than the TRA in offline media. In particular, perceived behavioral control is a better predictor of intention to complain than is attitude or subjective norm in the online environment.
Research limitations/implications
This study assessed self‐reported behavioral intention as part of its survey and, as a result, could have introduced unintentional inaccuracies.
Practical implications
The findings of the study will help marketers to address the key factor which influences consumers' intention to complain and to improve firm performances to meet consumer needs.
Originality/value
The TRA and TPB are novel and usable in explaining the intention of online and offline consumers to complain, and these findings may be generally applicable to marketers and consumers.
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Wee Kheng Tan and Chieh-Yu Yang
Literature has paid limited attention to narcissism’s influence on tourism. The pre-trip planning stage involves temporal psychological distance, where decision-making regarding…
Abstract
Purpose
Literature has paid limited attention to narcissism’s influence on tourism. The pre-trip planning stage involves temporal psychological distance, where decision-making regarding the trip stretches over a period of time and occurs anytime during that period. Using narcissism theory and with temporal distance (6 months and 1 week before the trip) as the moderator, this study examines how tourists’ self-sacrificing self-enhancement and grandiose fantasy – grandiose narcissism facets – and travel motivations affect attraction visit intentions.
Design/methodology/approach
Partial least squares (PLS) analysis was applied on survey information obtained from 374 individuals (200 and 174 were six-months and one-week scenarios, respectively).
Findings
Grandiose narcissism facets affect motivations and visit intentions to various attractions at different temporal distances. The consequences of grandiose fantasy and self-sacrificing self-enhancement on motivation become evident as temporal distance decreases. At large temporal distances, grandiose fantasy positively influences social recognition motivation. At short temporal distances, it positively influences social recognition and ego and negatively influences scenery and relaxation motivations. Self-sacrificing self-enhancement positively influences socialization, exploration, scenery, relaxation and escape motivations at large temporal distances. At short temporal distances, self-sacrificing self-enhancement positively influences historical attraction visit intentions.
Originality/value
Grandiose narcissism facets’ influence on tourism is rarely examined. This study extends the temporal distance concept to the narcissism theory. It integrates the effects of grandiose narcissism and temporal distance on tourists’ motivations and different attraction type visit intentions and shows that motivation is temporally distance-specific.
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The purpose of this paper is to examine the factors that affect customers’ switching intentions among banks in the context of mergers and acquisitions, using particularly the case…
Abstract
Purpose
The purpose of this paper is to examine the factors that affect customers’ switching intentions among banks in the context of mergers and acquisitions, using particularly the case of the merger between Lloyds TSB and Halifax Bank of Scotland, which took place in 2009.
Design/methodology/approach
On the basis of the theory of planned behavior, a quantitative survey was developed and administered to 515 account holders from both banks in branches located in Spain. Structural equation modeling was then utilized to evaluate the significance of direct and indirect relationships between the various factors under study.
Findings
Empirical findings indicate a significant direct relationship between switching intentions and each of: behavioral beliefs, normative beliefs, attitudes, and subjective norms. Results also reveal an inverse significant relationship between switching intentions and both control beliefs and perceived behavioral control.
Research limitations/implications
The absence of a longitudinal study measuring the actual impact of the merger on customer switching behavior is the main limitation of this study. Moreover, despite being insightful, the results of this study should be generalized with caution since the sample was based on a list purposely chosen by the banks’ management.
Originality/value
This paper discusses customer switching behavior in the context of a real-life case of banks’ consolidation.