Yuanyuan Guo, Chaoyou Wang and Xiaoting Chen
This study aims to examine the relative effectiveness of functional and financial remedies in influencing customers' negative coping responses in the event of a data breach. It…
Abstract
Purpose
This study aims to examine the relative effectiveness of functional and financial remedies in influencing customers' negative coping responses in the event of a data breach. It also uncovers the different mediating roles played by customers' feelings of anger and fear in the process of data breach recovery. This study thus differs from the literature, which has primarily focused on the impact of financial compensation and apologies for service failures in face-to-face environments.
Design/methodology/approach
Two scenario-based experiments were conducted to empirically validate the model. The authors received 302 copies of the questionnaire, of which 269 were valid.
Findings
This study finds that functional remedies are more effective than financial remedies when sensitive information has been compromised, but there is no significant difference between the effectiveness of the two remedies when nonsensitive information has been compromised. In addition, functional remedies influence negative coping behaviors directly and indirectly; the indirect effect is achieved through the reduction of fear and anger. Contrary to the authors' expectation, financial remedies do not have a direct effect on negative coping behaviors; they can indirectly affect negative coping behaviors by reducing anger but do not affect negative coping behaviors by reducing fear.
Practical implications
This study provides key insights into how to manage customer reactions in the event of a data breach, suggesting the use of carefully designed recovery strategies. Companies must attend to customers' specific emotional responses to manage their negative coping behaviors.
Originality/value
This study extends the limited literature on data breach recovery actions by investigating the different effectiveness of functional and financial remedies in the event of a data breach. It also uncovers how functional and financial recovery strategies affect customers' negative coping behaviors by revealing the different mediating effects of fear and anger.
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Jin Chen, Hao Jiao and Xiaoting Zhao
Based on the knowledge-based view (KBV), the purpose of this study is to explore the impact of scientific knowledge resources on innovative performance, as well as the mechanisms…
Abstract
Purpose
Based on the knowledge-based view (KBV), the purpose of this study is to explore the impact of scientific knowledge resources on innovative performance, as well as the mechanisms, in the science-based innovation practice of biotechnological industry. How scientific knowledge influences the firms’ innovative performance and how external scientific knowledge flows into the firms efficiently are important issues every high-tech firms must consider.
Design/methodology/approach
The authors chose biopharmaceutical firms in China as the sample of this study to empirically test the hypotheses.
Findings
The study introduces a framework combining scientific knowledge resources, technological capabilities and innovative performance and, then, follows with an empirical investigation on firms in Chinese biotechnological industry. Survey data from biopharmaceutical firms in China prove the significantly positive impact of both stocks and flows of scientific knowledge on firms’ innovative performance, as well as the significant mediation effect, of technological capability.
Practical implications
From the results of this study, the authors derive the important managerial implications that talent exchange, purchasing external knowledge directly and establishing R&D alliances are three effective ways leading external scientific knowledge to flow into the firms.
Originality/value
The study finds that technological capability plays an intermediary role between scientific knowledge resource and innovative performance; tacit scientific knowledge stock and R&D alliance influence innovative performance through technological capability totally among them.
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Xiaoting Hu, Jizhen Li and Zhanming Jin
The purpose of this paper is to examine the influence of ordinary returnee and foreign employees in firm export performance, whose impacts have been overseen in prior research…
Abstract
Purpose
The purpose of this paper is to examine the influence of ordinary returnee and foreign employees in firm export performance, whose impacts have been overseen in prior research. This study also explores whether returnee and foreign employees function as substitutes or complements, and simultaneously considers the impacts of contextual factors on the relationship between returnee (foreign) employees and firm export performance.
Design/methodology/approach
Using panel data of Beijing’s Zhongguancun Science Park manufacturing firms over a seven-year period, from 2009 to 2015, the paper applies panel Tobit regression to deal with the left-censoring dependent variable.
Findings
This paper finds the number of returnee and foreign employees has significantly positive influence in promoting firm export performance; however, substitution effects exist between them. In addition, the positive effects of returnee and foreign employees on firm export performance are conditional. For foreign employees, the presence of corporate president with international background and firm imports will weaken their positive impacts. In terms of returnee employees, their positive influence proves not to be significantly reduced by corporate president’s international background but weakened by firm imports.
Originality/value
Previous research only highlights returnee entrepreneurs’ and top managers’ positive influence on firm export performance. However, with the development of emerging countries, for instance, China in this paper, ordinary returnee and foreign employees are playing more and more critical roles in firms’ internationalization process. This paper responds to the practical needs to focus on ordinary returnee and foreign employees.
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Xiaoting Guo, Changku Sun, Peng Wang and Lu Huang
This paper aims to propose a hybrid method based on polynomial fitting bias self-compensation, grey forward-backward linear prediction (GFBLP) and moving average filter (MAF) for…
Abstract
Purpose
This paper aims to propose a hybrid method based on polynomial fitting bias self-compensation, grey forward-backward linear prediction (GFBLP) and moving average filter (MAF) for error compensation in micro-electromechanical system gyroscope signal especially under motion state.
Design/methodology/approach
The error compensation can be divided into two processes: bias correction and noise reduction. A polynomial drift angle fitting algorithm is used to correct bias before denoising processing. For noise reduction, operation can be taken in two stages: detection and processing. First, sample variances are used to judge motion state. According to the detection results, algorithmic system switches between grey GFBLP and MAF to ensure fast convergence rate and small steady-state error.
Findings
Experimental results show that the proposed method can correct bias effectively for practical gyroscope signal, and can eliminate noise effectively for both practical gyroscope signal and synthetic signal, which indicates the effectiveness of the proposed method.
Originality/value
Bias correction and noise reduction are considerations. Noise contained in practical or synthetic signal can be reduced rapidly and effectively, which benefits from the new idea of combination grey GFBLP, MAF and sample variances. And most importantly, it is applicable for signal denoising under arbitrary motion state condition, which is different from other methods where the convergence performance is seldom analyzed.
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Gangxiang Xu, Bin Guo, Wen Li and Xiaoting Wang
The purpose of this paper is to use the theoretical perspective of structural inertia as a unique lens to study foreign sequential entry mode choices of multinational firms.
Abstract
Purpose
The purpose of this paper is to use the theoretical perspective of structural inertia as a unique lens to study foreign sequential entry mode choices of multinational firms.
Design/methodology/approach
It adopts quantitative analysis of a sample of 121 Chinese publicly listed firms with 564 foreign entry incidents in the 2001-2012 period to test the hypotheses.
Findings
The empirical results show that multinational firms have a tendency to adopt the same mode in the subsequent entry as the number of prior entry mode choice of a given type (joint venture (JV) in this study) increases. The results support the theoretical prediction that organizations repeat their past activities due to structural inertia. Moreover, such an inertia effect in foreign sequential entry mode choices becomes stronger for older multinational firms, larger multinational firms and state-owned multinational firms.
Research limitations/implications
Consistent with existing research, this study focuses on the entry mode choice between JV and wholly owned subsidiaries. However, it is better to examine the relationship identified in the study for different types of entry mode choices to assess result generalizability.
Practical implications
It reminds managers of multinational firms that they should be cautious to the influence of structural inertia that can be a barrier to strategic flexibility when they make entry mode choices.
Originality/value
The main contribution of this study resides in introducing structural inertia perspective to help understand the determinants of foreign sequential entry mode choices of multinational firms.
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Jinkyung Jenny Kim, Nancy Grace Baah, Seongseop (Sam) Kim, Heesup Han, Bo Meng and Xiaoting Chi
This study aims to determine the distinctive attributes of pet-friendly hotels, examine the importance versus the performance of each attribute, and test the effect of the…
Abstract
Purpose
This study aims to determine the distinctive attributes of pet-friendly hotels, examine the importance versus the performance of each attribute, and test the effect of the performance of attributes on customer behavior.
Design/methodology/approach
This research applied qualitative and quantitative methods to explore the unique attributes of pet-friendly hotels. The importance-performance analysis was used to investigate how customers perceive the importance and the performance of each attribute, and regression analysis was used to examine how the performance of attributes influences customer behavior.
Findings
This study identified six distinctive attributes of pet-friendly hotels. Furthermore, the findings underlined the significance of pet-related activity support for pet-friendly hotel selections, and addressed an urgent need for the improvement of pet-friendly safety measures. Last, results showed the salient effect of pet-related activity support on visit and word-of-mouth intentions, and the strong influence of pet-centric facilities and services on willingness to pay premiums for pet-friendly hotels.
Practical implications
The findings provided useful insights into how hotel companies could effectively position themselves as pet-friendly from customers’ perspectives.
Originality/value
This research is among the first to determine distinctive attributes and adopt importance-performance analysis in pet-friendly hotel context.
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Xiaoting Shen, Yimeng Zhao, Jia Yu and Mingzhou Yu
This study aims to investigate the responses of young Chinese consumers with different cultural characteristics to negative brand information about electric vehicles.
Abstract
Purpose
This study aims to investigate the responses of young Chinese consumers with different cultural characteristics to negative brand information about electric vehicles.
Design/methodology/approach
The current study is quantitative research with an experimental method. It shows two different levels of severity for negative publicity and asks participants to self-report through questionnaires.
Findings
Chinese young consumers, being collectivist and of high uncertainty avoidance, tend to search for and spread information; consumers with low power distance search and share information more under low information severity. In addition, information search positively affects brand attitude under lower severity; negative word-of-mouth intention negatively affects brand attitudes at both severity levels.
Research limitations/implications
The current study examines the influence of personal cultural values on information searching and negative information dissemination among young consumers, providing insights to complement previous studies. Furthermore, it explores how such exposure influences young consumers’ brand attitude and intention to purchase. Limitations include simple sample scopes and single-product stimuli.
Practical implications
This research highlights the importance of cultural dimensions in shaping young consumers’ responses to negative publicity. Marketers worldwide should consider cultural influence and develop specific strategies to address negative information about different products. Understanding customers’ unique characteristics and preferences can help marketers effectively tailor their approaches to counter negative publicity.
Originality/value
This study originally provides a supplement to prior studies on cultural dimensions and consumer behavior and provides suggestions to marketers on young Chinese consumers.
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Jin Chen, Xiaoting Zhao and Liang Tong
China's research and development (R&D) internationalization has grown rapidly in the 1990s. However, academic research has not kept pace with it. The purpose of this paper is to…
Abstract
Purpose
China's research and development (R&D) internationalization has grown rapidly in the 1990s. However, academic research has not kept pace with it. The purpose of this paper is to study the development characteristics and evolution pattern of China's R&D internationalization, explore its challenges to China's traditional science and technology (S&T) system, and to give some suggestions for the reform of China's S&T system as well.
Design/methodology/approach
An in‐depth case study about Huawei is conducted by focusing on its strategy and development pattern of overseas R&D activities. It involves two methods of data collection: comprehensive interviews and administrative records and documents of the company. More information about China's R&D internationalization and S&T system is obtained through literature review, policy documents collection and a previous questionnaire survey of 28 leading Chinese firms.
Findings
Based on the literature review, previous survey and study of the strategy and development of R&D internationalization of Huawei, a three‐stage model is proposed to explain the evolution of R&D internationalization in China. The challenges to the traditional S&T system in China are summarized. In the future, R&D internationalization should be considered as an important factor in the reform of China's S&T system. Some suggestions are given as well.
Originality/value
This paper puts forward a three‐stage model to explain the evolution of R&D internationalization in China, which may add both academic and practical value to the field of internationalization of R&D. It brings some valuable implications to the reform of China's S&T system as well. This paper analyzes the challenges and opportunities brought by R&D internationalization to China's S&T system on the basis of case study and policy documents collection. The suggestions of the reform of China's S&T system are presented.
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Binyue Kang, Qiuyu Shao, Hengkang Xu, Fengyan Jiang, Xiaoting Wei and Xinqing Shao
Grassland in Qinghai as the main type of ecosystem in this region is located in arid and semi-arid areas. The ecosystem is fragile and sensitive to climate change. Grassland…
Abstract
Purpose
Grassland in Qinghai as the main type of ecosystem in this region is located in arid and semi-arid areas. The ecosystem is fragile and sensitive to climate change. Grassland ecosystem not only provides essential ecological and life functions for human society but also plays a vital role in mitigating and adapting to climate change. The empirical literature on grassland ecosystem services value (ESV) does not consider the impact of climate change and regional economic development level factors, which prevents policymakers from making appropriate decisions. This paper aims to analyze the influencing factors of grassland ESV assessment, and, based on the meta-prediction model, account the grassland ESV in Qinghai province.
Design/methodology/approach
To understand the value of grassland ecosystem services in China under climate change, this paper used 61 research literature on the evaluation of grassland ESV in China, including a total of 564 value observations to establish a value transfer database. Based on the meta-analysis method, this study has constructed a value transfer model, to evaluate the grassland ESV in Qinghai province, and an interpretation model, which can analyze if the independent variables affect the grassland ESV significantly.
Findings
The study finds that the evaluation methods, types of ecosystem service functions, climate change and grassland types can affect the grassland ESV significantly. Based on the meta-regression prediction model to evaluate the grassland ESV in Qinghai is US$1,542.67/ha/year. It indicates several targeted approaches to increase the grassland ESV, and climate change also has a specific impact on the value of grassland ecosystem services.
Research limitations/implications
This study provides a scientific basis for grassland management related to the development of grasslands and ecological compensation, as well as promote the sustainable development of grassland ecosystems.
Originality/value
This paper contributes to the field of grassland ESV assessment in at least three aspects; first, it innovatively introduces the meta-analysis to carry out an integrated analysis of previous research results; second, it includes a broader set of influence variables in the analysis, including meteorological and economic factors; and third, it establishes a methodological basis for the field of grassland ESV accounting.
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Di Song, Aiqi Wu, Xiaotong Zhong and Shufan Yu
This study aims to introduce an important temporal dimension to the research on institution and entrepreneurship in the transition period. This study develops the concept of…
Abstract
Purpose
This study aims to introduce an important temporal dimension to the research on institution and entrepreneurship in the transition period. This study develops the concept of pre-reform institutional embeddedness, and explores its impact on entrepreneurial reinvestment of private firms in China’s transition economy.
Design/methodology/approach
The authors used secondary data of a nationally representative sample of China’s private firms collected in the early days of the institutional transition period and applied ordinary least squares regressions and the Baron and Kenny approach to test the theoretical model.
Findings
Pre-reform institutional embeddedness has a negative impact on entrepreneurial reinvestment of private firms in the transition period. This relationship is mediated by guanxi-induced employment, such that pre-reform institutional embeddedness promotes guanxi-induced employment, which in turn discourages a private firm to reinvest. Additionally, the negative impact of guanxi-induced employment on entrepreneurial reinvestment is reduced when decentralization of decision-making is used.
Practical implications
First, entrepreneurs should be aware of pre-reform institutional embeddedness’ negative influence on firms’ risk-taking abilities and incentives. Private firms already constrained by this connection could alleviate the negative impacts through a widespread delegation of decision-making authority. Second, policymakers should be cautious about improper government-business relationships, which may discourage private firms from fully pursuing entrepreneurial growth opportunities.
Originality/value
This paper makes theoretical contributions to the literature on entrepreneurial reinvestment, embeddedness perspective of entrepreneurship and imprinting theory.