Xhimi Hysa and Artemisa Themeli
This study aims to explore how interorganizational coworking spaces (CWS) affect complexity, resilience, open innovation and knowledge cocreation.
Abstract
Purpose
This study aims to explore how interorganizational coworking spaces (CWS) affect complexity, resilience, open innovation and knowledge cocreation.
Design/methodology/approach
This is a qualitative study using the exploratory design. Data are gathered through semistructured interviews and naturalistic observation in six different CWS.
Findings
In line with previous studies, the findings show that being in a CWS with professionals of various backgrounds and contained levels of diversity make people prone to communication and knowledge sharing. Differently from previous research about knowledge creation in CWS, this study discovered that knowledge cocreation was only averagely affected. Complexity and resilience were the most influenced dimensions with scores higher than average, followed by open innovation and knowledge cocreation.
Research limitations/implications
Main limitations are related to the qualitative method itself which may not reach the data saturation and with the nonsynergistic analysis of all dimensions together. A further limitation arose because of the COVID-19 pandemic which contributed to downsizing the number of participants while restricting the options of the involved research instruments. The implications for research are related to a need for further studies using large-scale surveys to strengthen the reliability of research. Additionally, more research is needed to explore the multiple dimensions of open innovation, complexity and resilience in CWS.
Practical implications
For CWS providers, it is recommended to create thematic/clustered areas of collaboration based on specific professions. For early-stage businesses, freelancers and micro/entrepreneurial firms that do not wish to lease their own office, CWS provide an opportunity for value cocreation and open innovation.
Social implications
CWS, either physical or virtual, can be used as a retreat approach and a socialization platform, especially for those in need to recover from post-traumatic stress due to the imposed isolation caused by COVID-19 pandemic.
Originality/value
Given the unexplored phenomena of complexity and resilience in CWS, the major contribution of this research is related to the impact of interorganizational coworking upon complexity and resilience.
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Vusal Gambarov, Debora Sarno, Xhimi Hysa, Mario Calabrese and Alberto Bilotta
The purpose of this paper is to investigate the role of patient loyalty programs in healthcare environment, generally considered as a way to engage patients and potentially…
Abstract
Purpose
The purpose of this paper is to investigate the role of patient loyalty programs in healthcare environment, generally considered as a way to engage patients and potentially increase the perception of service quality of healthcare systems, but not systematically analyzed at the state of the art.
Design/methodology/approach
The Service Dominant logic and, in particular, the service ecosystem construct are adopted and integrated with relevant literature references and empirical studies on a sample of patients. Loyalty programs are interpreted as institutions coordinating actors of the healthcare service ecosystem.
Findings
A conceptual model linking loyalty programs to patients and healthcare providers’ co-creation practices, engagement, satisfaction, trust, and perception of service quality is build and explained based on literature and a case study, finding that loyalty programs can strengthen the adaptability and the well-being of a healthcare service ecosystem.
Practical implications
This contribution can have a significant impact on the design of new and the evolution of current healthcare service ecosystem, providing interesting insights to practitioners on the topic of loyalty programs, both for their development and their benefits.
Originality/value
The paper revised previous healthcare service ecosystems and highlights the role of the loyalty program institution at each level and between levels of the ecosystem.
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Xhimi Hysa, Mario D’Arco and Joana Kostaqi
This chapter explores young individuals’ attitude toward protection of personal data. Specifically, the discussion focuses on the General Data Protection Regulation (GDPR) and the…
Abstract
This chapter explores young individuals’ attitude toward protection of personal data. Specifically, the discussion focuses on the General Data Protection Regulation (GDPR) and the introduction of a property right over personal data. To this end, a total of 10 in-depth interviews were conducted with both Albanian and Italian college students. Transcribed data from the interviews were analyzed through thematic analysis. Four main themes emerged from the interviews: (i) distrust toward the way personal data are used online, (ii) no change in behavior after the introduction of GDPR, (iii) limited knowledge regarding terms and conditions of websites, and (iv) individual desire for more control over his/her data. In light of the research findings, the present contribution highlights that, despite the GDPR enhances individuals’ data protection and rights, there is an intention–behavior gap that has been labeled in the literature as “privacy paradox.” Furthermore, findings reveal that treating personal data as a property right has pros and cons.
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Anna Visvizi, Orlando Troisi and Mara Grimaldi
Big data is a buzzword of our times, and yet the awareness of what big data is, how it permeates our daily lives, and how it is applied either in the policy-making process or in…
Abstract
Big data is a buzzword of our times, and yet the awareness of what big data is, how it permeates our daily lives, and how it is applied either in the policy-making process or in the business sector remains relatively low. From a different perspective, while specialists, that is, practitioners and researchers, dealing with the technical facets of big data successfully uncover new features, new domains, and new opportunities related to big data, there is a need of evaluating and examining these findings through the lens of social sciences and management. This chapter offers an insight into key issues and developments that shape the broad and multi-directional big data debate. To this end, the content of the book is elaborated and the key findings are highlighted. In this way, this chapter serves as a very useful guide into the question of how big data is applied across issues and domains and how it is valid and relevant to all of us today.