The purpose of this paper is to describe inter‐library access services in Hong Kong academic libraries and to discuss means of improving the services.
Abstract
Purpose
The purpose of this paper is to describe inter‐library access services in Hong Kong academic libraries and to discuss means of improving the services.
Design/methodology/approach
The paper takes the form of a narrative with suggestions for further development.
Findings
The introduction of the EasyRegister service has been a success.
Originality/value
The paper presents a detailed description of how the physical access of users can be facilitated between universities. This will be useful for all librarians concerned with this issue.
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Tsz Yan Cheung, Lincoln Fok, Chi-Chiu Cheang, Chi Ho Yeung, Wing-Mui Winnie So and Cheuk-Fai Chow
The problem of plastic wastes is serious nowadays worldwide, although plastic wastes recycling is already in practice. To promote sustainability in plastic waste recycling, the…
Abstract
Purpose
The problem of plastic wastes is serious nowadays worldwide, although plastic wastes recycling is already in practice. To promote sustainability in plastic waste recycling, the quality of wastes collected should be maintained well, resulted from a good recycling practice. This paper aims to study a new plastic recycling bin (PRB) and poster interventions on the enhancement of university hall residential students’ proenvironmental knowledge, attitudes and intended behaviours (KAB) and actual recycling behaviours; informative and feedback posters were used as interventions.
Design/methodology/approach
This study adopted a quasi-experimental setting to examine the effects of the new PRB on students’ KAB and actual behaviours in recycling, whereas the quality of the recycled plastic was measured according to the extent of cleanliness (CLE), separation (SEP), compression (COM) and sortedness (SOR).
Findings
Results showed that significant positive enhancements in KAB only happened with the use of blended interventions, which included promotion through the PRB and posters, suggesting that the use of the PRB and posters was useful in achieving better recycling behaviour.
Originality/value
Blended intervention study by using new design plastic recycling bin and poster on the effect of students’ proenvironmental and recycling KAB.
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Chi Chiu Cheang, Wing-Mui Winnie So, Ying Zhan and Kwok Ho Tsoi
This paper aims to explore stakeholder perspectives of the role of a campus eco-garden in education for sustainability (EfS). It will combine the perspectives to highlight a…
Abstract
Purpose
This paper aims to explore stakeholder perspectives of the role of a campus eco-garden in education for sustainability (EfS). It will combine the perspectives to highlight a powerful learning environment (PLE) for university students to realize the concept of EfS.
Design/methodology/approach
Semi-structured interviews were conducted to reveal stakeholder understandings of a campus eco-garden, as well as its associated expectations of learning activities and education outcomes. Three stakeholder groups were interviewed; designers, educators and environmental and non-environmental subject-related students.
Findings
All three stakeholder groups expected cognitive learning of EfS to be enhanced by the eco-garden. The use of affective learning was not strongly expected by the stakeholders. Psychomotor learning was believed to be the most difficult to realize. To fulfill the potential of the eco-garden in EfS, all stakeholders suggested learning activities and roles for both students and teachers. The combined perspectives of the stakeholders helped to visualize a PLE to aid EfS.
Practical implications
This study underlines the importance of effective communication of expectations between stakeholders. It underlines the importance of integrating educational activities with the eco-garden as a PLE, highlighting the roles of teachers and students. It also sheds light on the importance of introducing a cultural component to the EfS program.
Originality/value
This is the first study to apply the PLE theory to enhance EfS with the aid of infrastructure. Both users and designers reveal their views on the planning of the campus eco-garden, especially in its educational function. The study is possibly the first to reveal the differences in expectations between designers and other stakeholder groups (teachers and students) using Könings et al.’s (2005) combination-of-perspectives model.
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Salfarina Abdul Gapor, Chee Hua Chin, Ek Tee Ngian, Winnie Poh Ming Wong, Jiet Ping Kiew and Ting Ling Toh
The purpose of this paper is to examine the hard and soft measures of service quality and visitors' satisfaction, which ultimately contribute to visitor loyalty to the…
Abstract
Purpose
The purpose of this paper is to examine the hard and soft measures of service quality and visitors' satisfaction, which ultimately contribute to visitor loyalty to the destination, specifically in the context of the Borneo Cultural Festival (BCF) in Sibu, Sarawak (Malaysia).
Design/methodology/approach
The study uses a quantitative research approach with 427 valid responses from domestic and international tourists of BCF and employs the cognitive-affective-conative theory to examine how the festival impacts visitor loyalty.
Findings
The findings indicate that both hard and soft measures significantly contribute to the service quality and visitor satisfaction at the BCF. Additionally, service quality and visitor satisfaction were found to positively influence destination loyalty, while the relationship between legibility and visitor satisfaction was not significant.
Practical implications
The findings encourage the ministry and event organisers to adopt a destination event strategy that positions Sibu as an attractive event destination capable of attracting domestic and international tourists.
Originality/value
The findings of this study contribute to the existing body of knowledge on event tourism and destination loyalty by applying the cognitive-affective-conative theory. This study marks the first of its kind, analysing both the tangible (hard) and intangible (soft) measures of service quality and their impact on visitor satisfaction, ultimately influencing visitor loyalty to the destination, particularly in the context of the BCF in Sibu, Sarawak.
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Felix Bongomin, Andrew P. Kyazze, Sandra Ninsiima, Ronald Olum, Gloria Nattabi, Winnie Nabakka, Rebecca Kukunda, Charles Batte, Phillip Ssekamatte, Joseph Baruch Baluku, Davis Kibirige, Stephen Cose and Irene Andia-Biraro
Background: Hyperglycemia in pregnancy (HIP) is a common medical complication during pregnancy and is associated with several short and long-term maternal-fetal consequences. We…
Abstract
Background: Hyperglycemia in pregnancy (HIP) is a common medical complication during pregnancy and is associated with several short and long-term maternal-fetal consequences. We aimed to determine the prevalence and factors associated with HIP among Ugandan women.
Methods: We consecutively enrolled eligible pregnant women attending antenatal care at Kawempe National Referral Hospital, Kampala, Uganda in September 2020. Mothers known to be living with diabetes mellitus or haemoglobinopathies and those with anemia (hemoglobin <11g/dl) were excluded. Random blood sugar (RBS) and glycated hemoglobin A1c (HbA1c) were measured on peripheral venous blood samples. HIP was defined as an HbA1c ≥5.7% with its subsets of diabetes in pregnancy (DIP) and prediabetes defined as HbA1c1c of ≥6.5% and 5.7–6.4% respectively. ROC curve analysis was performed to determine the optimum cutoff of RBS to screen for HIP.
Results: A total of 224 mothers with a mean (±SD) age 26±5 years were enrolled, most of whom were in the 2nd or 3rd trimester (94.6%, n=212) with a mean gestation age of 26.6±7.3 weeks. Prevalence of HIP was 11.2% (n=25) (95% CI: 7.7–16.0). Among the mothers with HIP, 2.2% (n=5) had DIP and 8.9% (n=20) prediabetes. Patients with HIP were older (28 years vs. 26 years, p=0.027), had previous tuberculosis (TB) contact (24% vs. 6.5%, p=0.003) and had a bigger hip circumference (107.8 (±10.4) vs. 103.3 (±9.7) cm, p=0.032). However only previous TB contact was predictive of HIP (odds ratio: 4.4, 95% CI: 1.2–14.0; p=0.022). Using HbA1c as a reference variable, we derived an optimum RBS cutoff of 4.75 mmol/L as predictive of HIP with a sensitivity and specificity of 90.7% and 56.4% (area under the curve=0.75 (95% CI: 0.70–0.80, p<0.001)), respectively.
Conclusions: HIP is common among young Ugandan women, the majority of whom are without identifiable risk factors.
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This study aims to explore adult professional’s role using the conceptual framework of co-production. It proposes that when adult professionals recognise children’s expertise…
Abstract
Purpose
This study aims to explore adult professional’s role using the conceptual framework of co-production. It proposes that when adult professionals recognise children’s expertise, they can form equal, interdependent partnerships as co-constructors of knowledge which are integral to co-production practice, but structural and cultural barriers persist when working with justice involved children. This study investigates the sociocultural context of Hong Kong to expand critical knowledge of co-production in youth justice.
Design/methodology/approach
This paper uses a qualitative approach and reports on data gathered from participant observation and interviews with social workers in a local children’s service.
Findings
This paper empirically uncovers how missed opportunities for social workers to transform their role when working with justice involved children. Partnerships were highly valued as an important part of social workers role, but in practice, equal partnerships were met with institutional and cultural barriers, whereas interdependency formed but social workers still navigated tensions of regulating children’s behaviour.
Research limitations/implications
Deeper theoretical understanding of the structural and cultural impact on co-production across youth justice in the Hong Kong context remains to be explored, though focusing on the repositing of adult professional roles supports a greater understanding of the conflicting practice within youth justice.
Practical implications
Professionals can reflect critically on how their role as co-constructors of knowledge can be achieved to expand children’s meaningful participation into the planning and design of programmes to co-create objectives and share power.
Originality/value
This paper combines theory of co-production with local Asian practices, identifying how barriers towards transformation play out through relationships between children and front-line professionals.
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Divya Mittal and Shiv Ratan Agrawal
The current study employs text mining and sentiment analysis to identify core banking service attributes and customer sentiment in online user-generated reviews. Additionally, the…
Abstract
Purpose
The current study employs text mining and sentiment analysis to identify core banking service attributes and customer sentiment in online user-generated reviews. Additionally, the study explains customer satisfaction based on the identified predictors.
Design/methodology/approach
A total of 32,217 customer reviews were collected across 29 top banks on bankbazaar.com posted from 2014 to 2021. In total three conceptual models were developed and evaluated employing regression analysis.
Findings
The study revealed that all variables were found to be statistically significant and affect customer satisfaction in their respective models except the interest rate.
Research limitations/implications
The study is confined to the geographical representation of its subjects' i.e. Indian customers. A cross-cultural and socioeconomic background analysis of banking customers in different countries may help to better generalize the findings.
Practical implications
The study makes essential theoretical and managerial contributions to the existing literature on services, particularly the banking sector.
Originality/value
This paper is unique in nature that focuses on banking customer satisfaction from online reviews and ratings using text mining and sentiment analysis.
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In conventional discourses on sustainability, the relationship between economics and ecology is central. A number of nations' economies benefited from responsible tourism…
Abstract
In conventional discourses on sustainability, the relationship between economics and ecology is central. A number of nations' economies benefited from responsible tourism following these conferences. By supporting local businesses and attractions, ‘green’ tourism helps communities achieve their natural and cultural objectives while also preserving their limited resources. In terms of sustainable travel, Kerala was an early leader. This study looks at RT initiatives in various stages, with an emphasis on green tourism's sustainable responsible travel practises. The green economic development bottom line method was used for this descriptive research. These results highlight the difficulties inherent with RT implementation. Our review of secondary data shows that the first rollout of RT was unsuccessful, but that subsequent stages showed great promise. In order to create sustainable tourism on a worldwide scale, the study also highlights the necessity for more research in other culturally distant places.