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Article
Publication date: 19 October 2010

Win Shih

The purpose of this paper is to report on the 2010 annual meeting of the American Association for the Advancement of Science (AAAS), its 176th meeting, held February 18‐22, 2010…

285

Abstract

Purpose

The purpose of this paper is to report on the 2010 annual meeting of the American Association for the Advancement of Science (AAAS), its 176th meeting, held February 18‐22, 2010 in San Diego.

Design/methodology/approach

Provides an overview of nine presentations as well as internet links (or bibliographic citations) of pertinent research, on each topic covered, for further understanding of the subject matter.

Findings

There is plenty of research on which to report.

Originality/value

The paper provides information on the latest research on: current technological advances relating to connectivity to the internet; key questions relating to the voluminous amount of data generated annually; and, how computational science, and its enabling cyberinfrastructure, is tackling some of the “grand challenges” facing science and society today.

Details

Library Hi Tech News, vol. 27 no. 8
Type: Research Article
ISSN: 0741-9058

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Article
Publication date: 9 January 2007

Win Shih and Martha Allen

The paper aims to discuss the expectations and needs of Generation Y students for higher education specifically targeting issues relating to libraries and library management.

4919

Abstract

Purpose

The paper aims to discuss the expectations and needs of Generation Y students for higher education specifically targeting issues relating to libraries and library management.

Design/methodology/approach

The paper provides a brief overview of Generation Y personality traits and characteristics. This is followed by a discussion of organizational culture, explaining how to effectively adapt to meet the expectations of the Generation Y students. Two academic libraries' programs designed to meet the needs of the new learners are discussed.

Findings

The paper recognizes the need to address the challenges of the new learners from all levels of library management and provides strategies and programs to enable positive change within the library culture.

Originality/value

The paper highlights generational differences of current higher educational students and library staff and provides practical solutions to enable positive change within library organizational culture.

Details

Library Management, vol. 28 no. 1/2
Type: Research Article
ISSN: 0143-5124

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Article
Publication date: 24 October 2020

Christopher S. Howard and Justin A. Irving

The paper aims to report findings from research conducted that illustrates cross-cultural differences and similarities on the role obstacles, as defined by leadership antecedents…

1169

Abstract

Purpose

The paper aims to report findings from research conducted that illustrates cross-cultural differences and similarities on the role obstacles, as defined by leadership antecedents, play in the levels of resilience found in leaders. While research has demonstrated a link between obstacles and the development of resilience in leadership, previous studies have not looked at whether this link exists across cultures and what differences or factors might affect this link.

Design/methodology/approach

The research provides additional evidence that the types of developmental experiences and the level of self-differentiation in the leader relates to the levels of resiliency within a leader. Furthermore, the research examines cultural differences in the findings and offers possible explanations for them. The study reflects responses from 365 participants (151 from USA, 112 from India and 102 from Germany). The study uses leadership antecedent categories, the Differentiation of Self Inventory, Short Form and the Connor Davidson Resilience Scale. Demographic information on participants included sex, age, level of education, years of leadership experience and industry.

Findings

The results demonstrate that resiliency is positively correlated with both the leadership antecedents and differentiation of self. In light of the research findings, the authors highlight the relationship between resiliency and the leadership antecedents, while providing rationale for cultural differences in this relationship, and highlight the relationship between resiliency and differentiation of self, while providing rationale for cultural differences in this relationship.

Research limitations/implications

The research implications include being able to determine whether a leader’s cultural identity has any effect on the development of resilience through hardships. Additionally, the research has the ability to have more generalized results, as the study looks at leaders across three distinct cultures. The study has two major limitations. First, the study was conducted with a convenient sample, which may not be a true representation across the entire culture. Second, the study only looks at three distinct cultures, which represent three of the ten major cultural clusters in the world, according to the leadership literature.

Practical implications

If leadership developers can begin to understand the interplay between developmental antecedents and the development of resilience, training can be tailored more specifically, even within distinct cultures. Additionally, understanding how differing cultures develop resilience and understand hardships as a part of that development, researchers can begin to isolate other variables that contribute to the development of resilience and other desirable leadership attributes, regardless of cultural background.

Originality/value

The study’s findings provide an additional argument for why obstacles and developmental experiences are a logical and necessary part of the formation process for leaders. Additionally, the study looks at the importance of the cultural dimension of an emerging leader, as it relates to the development of resilience. If hardships represent a significant role in leadership formation, then understanding this step is vital for the development of future leaders and leadership training in diverse cultural contexts. Everyone experiences some sort of hardship in life; however, effective leaders may intentionally use these obstacles as a training ground by overcoming them.

Details

Management Research Review, vol. 44 no. 4
Type: Research Article
ISSN: 2040-8269

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Article
Publication date: 9 January 2019

Wen-Chin Tsao and Tz-Chi Mau

Consumer-generated online product reviews (OPRs) have become a crucial source of information for consumers; however, OPRs are increasingly being incentivized. The purpose of this…

4862

Abstract

Purpose

Consumer-generated online product reviews (OPRs) have become a crucial source of information for consumers; however, OPRs are increasingly being incentivized. The purpose of this paper is to find a method of sponsorship and disclosure that could be considered ethically sound.

Design/methodology/approach

This study adopted a quasi-experimental approach to clarifying how the method of sponsorship impacts reader perceptions of OPRs in terms of helpfulness, credibility and purchase intention. Two experiments were performed on an online platform using data from 480 participants. Hypotheses were tested using analysis of covariance.

Findings

Meaning under the premise that sponsorship information is disclosed and not withheld from the readers, Study 1 revealed that experiential sponsorship is the best sponsorship. Study 2 revealed that featuring reviewers with greater influence in the online community increases the positive influence of disclosing experiential sponsorship on OPR persuasiveness.

Originality/value

The findings in this study provide rational incentives for firms to disclose sponsorship information, i.e. demonstrate high ethical standards in marketing. This was shown to create a win-win-win situation for consumers, firms and reviewers. Managerial implications for online marketing managers are also discussed.

Details

Aslib Journal of Information Management, vol. 71 no. 2
Type: Research Article
ISSN: 2050-3806

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Book part
Publication date: 1 February 2005

Stan Shih, J.T. Wang and Arthur Yeung

While all global leaders aspire to build a winning global company – one that is competitive, profitable, and sustainable – the business strategies and organizational models they…

Abstract

While all global leaders aspire to build a winning global company – one that is competitive, profitable, and sustainable – the business strategies and organizational models they pursue vary substantially, depending on the external and internal business environments they face. In this article, we outline the journey of Acer's growth and transformation from the founding of the company in 1976 to the end of 2004. Throughout this period, the Acer Group had grown tremendously and been transformed radically to adapt to the changing competitive dynamics of the global PC industry. We describe the two major transformations in strategy and organization implemented by Acer's global leadership teams to maintain and enhance the global competitiveness of Acer Inc. in a turbulent industry where many players had disappeared in the last two decades.

Based on our reflections on Acer's journey, we also highlight five key roles that global leaders play in building the sustained competitiveness of their companies. We believe that leaders must (1) develop innovative business models to leverage global resources for profitable global growth; (2) be sensitive to external environmental trends and internal bottlenecks and act on them proactively; (3) communicate persuasively with key stakeholders to gain commitment to the change; (4) reverse the negative vicious cycle of low performance into a positive virtuous cycle of growth; (5) be positive and optimistic in the midst of adversity so that opportunities for turnaround and eventual growth can be found. In industries that are fast-changing and highly competitive, we believe that it is more imperative than ever for global leaders to demonstrate such leadership roles and capabilities in order to navigate their companies through the turbulent times.

Details

Advances in Global Leadership
Type: Book
ISBN: 978-0-76231-160-6

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Article
Publication date: 7 June 2019

I-Hsuan Shih, Tun-Min (Catherine) Jai, Hsiangting Shatina Chen and Shane Blum

In hotels, room attendants are often invisible to hotel guests. This study aims to understand how customers would increase their voluntary tips when there was less or no personal…

801

Abstract

Purpose

In hotels, room attendants are often invisible to hotel guests. This study aims to understand how customers would increase their voluntary tips when there was less or no personal interaction and communication between customers and service providers. Specifically, the purpose of this study is to investigate whether providing different greeting cards in hotel rooms would affect hotel guest tipping behavior.

Design/methodology/approach

A field study was conducted in an upscale independent hotel. Four types of greeting cards through two personalized factors, perceived effort and personalization, were placed in the hotel rooms. The tipping amount for each room-night was recorded during the data collection.

Findings

There were 3,285 room-nights tip records collected in this study. The results indicated that non-personalized housekeeping greeting cards did not increase the likelihood of guests to tip, but they may increase the average tipping amount; the personalization of greeting cards from room attendants had positive effects on guest tipping behavior; the hand-written greeting card and name-introduction greeting card were predictors that can significantly increase the likelihood of hotel guests to tip.

Research limitations/implications

The empirical research results support social presence theory. With more consistent tipping in hotel rooms, attendants may be able to predict tips through their job performance; thus, creating a win-win in the lodging industry.

Originality/value

This study contributes to understanding guest-tipping behavior in the hotel rooms.

Details

International Journal of Contemporary Hospitality Management, vol. 31 no. 8
Type: Research Article
ISSN: 0959-6119

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Book part
Publication date: 28 August 2015

Ian Tsung-yen Chen

This paper proposes that if a political system is more like to facilitate a unified government, to establish a strong executive body and to respond to the needs of the majority…

Abstract

This paper proposes that if a political system is more like to facilitate a unified government, to establish a strong executive body and to respond to the needs of the majority, financial reforms are more likely to emerge from the policymaking process and produce positive results. On the contrary, political systems that discourage those governing features are less likely to produce reforms. This chapter compares financial reform processes in China, Taiwan and New Zealand. All of them performed low level of financial reforms in the early 1980s but resulted in different situations later. In the mid-2000s, New Zealand heralded the most efficient and stable financial system; while Taiwan lagged behind and China performed the worst. Evidence showed that China’s authoritarian system may be the most superior in forming a unified government with a strong executive, but the policy priority often responds more to the interests of a small group of power elites; therefore the result of financial reform can be limited. Taiwan’s presidential system can produce greater financial reform when the ruling party controls both executive and legislative bodies, but legislative obstructions may occur under a divided government. New Zealand's Westminster system produces the most effective and efficient financial reform due to its unified government and a strong executive branch with consistent and stable supports from the New Zealand Parliament.

Details

Asian Leadership in Policy and Governance
Type: Book
ISBN: 978-1-78441-883-0

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Article
Publication date: 3 April 2018

Shyh-Jer Chen, Miao-Ju Wang and Shih-Han Lee

The purpose of this paper is to argue that, in situations where transformational leadership (TL) is in effect, perceived meaningfulness in work plays a vital role in generating…

3708

Abstract

Purpose

The purpose of this paper is to argue that, in situations where transformational leadership (TL) is in effect, perceived meaningfulness in work plays a vital role in generating intrinsic motivation among employees; specifically, this can influence employees to endeavor to benefit their organizations through engaging in voice behavior.

Design/methodology/approach

In this empirical study, a cross-sectional dyad questionnaire method was adopted to collect data from 172 employees from 40 companies.

Findings

The results show that perceiving work as meaningful is positively related, through a direct effect, to promotive and prohibitive voice behaviors. Further, employees perceiving their work as meaningful were found to fully mediate the relationship between TL and promotive voice behavior, but not prohibitive voice behavior. These results indicate that employees under TL who consider their jobs to be meaningful engage in more voice behaviors that might eventually benefit their organizations.

Originality/value

This study demonstrates that meaningful work is a considerable predictor of voice behavior. The results show that when a person experiences TL, it increases the chances that they perceive their work as meaningful, which in turn encourages them to engage in voice behavior that can benefit their organization. The findings from this research suggest that organizations can create “win-win” situations that benefit both their employees and the organizations themselves.

Details

Personnel Review, vol. 47 no. 3
Type: Research Article
ISSN: 0048-3486

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Article
Publication date: 1 November 2022

Jing-Rong Chang, Venkateswarlu Nalluri, Long-Sheng Chen and Shih-Hsun Chen

This study aims to simultaneously examine customer complaints through the proposed novel Design for Six Sigma (DFSS) model which incorporates of creating the new insurance…

276

Abstract

Purpose

This study aims to simultaneously examine customer complaints through the proposed novel Design for Six Sigma (DFSS) model which incorporates of creating the new insurance services to win customers' hearts and mind for the insurance industry.

Design/methodology/approach

A novel DFSS research methodology which includes the theory of inventive problem solving (TRIZ), Pugh concept selection, creative product analysis matrix and importance–satisfaction model (I–S Model) was proposed. In addition, a real insurance company case was studied to illustrate the effectiveness of the proposed DFSS model.

Findings

The results of a novel DFSS model not only can establish new services, but also can dramatically reduce the cost of resolving customer complaints.

Practical implications

The findings of this study are useful for insurance companies and other related service providers in devising tailored strategies to offer quality and suitable services to their customers.

Originality/value

This study addresses the paucity of research and marketing gaps through the proposed novel DFSS model for the first time in the insurance industry. These study findings would enable researchers and practitioners to formulate strategies for solving customer complaints effectively and develop new services from time to time.

Details

The TQM Journal, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1754-2731

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Book part
Publication date: 14 March 2003

Hung-bin Ding and Pier A Abetti

The economic development of Taiwan, from a poor island colony to a world leader in electronic hardware manufacturing, has been spectacular. This study shows that the success of…

Abstract

The economic development of Taiwan, from a poor island colony to a world leader in electronic hardware manufacturing, has been spectacular. This study shows that the success of Taiwan may be largely attributed to the synergistic combination of two separate factors: (1) the utilization of unique social capital inherent in the Chinese family entrepreneurs, and (2) the institutional support from the government and other entities, such as Technology Parks, for the creation of scientific and technical knowledge and, most important, for the diffusion and exploitation of technology-based opportunities by these family businesses.

Details

Issues in Entrepreneurship
Type: Book
ISBN: 978-1-84950-200-9

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