Sarah Ingle and Willo Roe
Examines different approaches that can be utilised to introduce a Six Sigma Black Belt programme. Compares and contrasts the implementation strategies used in both Motorola and…
Abstract
Examines different approaches that can be utilised to introduce a Six Sigma Black Belt programme. Compares and contrasts the implementation strategies used in both Motorola and General Electric. Provides information based on a literature review as well as interview evidence from employees in both firms. Concludes by defining the overall approach used by each company. The benefits as well as some criticisms of the Six Sigma and Black Belt methodology are also provided, and we warn about the dangers of focusing on the metric rather than the mission.
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A continuous flow of flawless products and services is the holy grail of all companies. Over the years various strategies, such as TQM, have been proposed to improve processes and…
Abstract
A continuous flow of flawless products and services is the holy grail of all companies. Over the years various strategies, such as TQM, have been proposed to improve processes and output. Six Sigma, developed by the Motorola Corporation, is one of the most recent and far‐reaching quality programs. It uses a range of techniques to measure and improve performance. This article examines the way the program was implemented in Motorola and in General Electric.