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Analyses the concept of quality in the hotel industry. Emphasises that quality has to be a part of the culture of an organisation. Presents Delta Hotels in Canada as an exemplary case study in relation to people and quality initiatives. Delta has, over the years, built a good reputation and currently ranks as the best hotel company to work for in Canada. Presents the companys’ vision, mission and philosophies for people and quality. Lists nine key quality principles and four people resource systems and outcomes. Concludes by making ten recommendations to hotel companies considering implementing effective people and quality concepts.

MANY who realise the implications of White's book on The Organisation Man have probably closed it with the self‐satisfied reflection that ‘it can't happen here.’ That is the anodyne we generally swallow to protect us from disagreeable fears.

Looks at the interface between people and automation and considers which tasks are best suited to machines and which to people. Notes particularly the cost factors involved and the prime concerns of price and quality. Points to a balance in the interface between operator and machine in order to ensure maximum effectiveness. Focuses on three examples of the use of automation and concludes that the future holds increased automation, leading to improved working environments and better products.

AT the present time leisure is a subject which does not attract much serious attention. Sporadic discussions break out now and again among small groups; or it provides a topic for the popular press during the ‘silly season’. There is, however, a distinct possibility that in the measurable future an Institute of Leisure Study will be needed.

TUESDAY to Friday, the 21st to 24th of this month, will be busy ones in Dublin when the Irish Work Study Institute entertains the members of the 7th European Work Study Federation Conference. The preliminary work of organization has been tackled with due recognition of the occasion's importance. Many meetings, much work and a lot of study are part of the price which has been gladly paid by the Irish Institute to ensure that everything runs smoothly.

FOURTEEN years ago 16% of all employees in our manufacturing industries were what are commonly described as ‘white collar’ workers. They belonged to the group that includes clerical, technical and administrative staffs. If that seems a very high proportion what can be thought of the fact that by 1960 the figure had risen to 21%? The actual rate of growth is even more startling. During that 12 years the total number of employees in manufacturing industry increased by 12% but in the same period the ‘white collar’ workers in that section of the economy rose by 48%, according to figures issued by the Ministry of Labour.

FOURTEEN years ago 16% of all employees in our manufacturing industries were what are commonly described as ‘white collar’ workers. They belonged to the group that includes clerical, technical and administrative staffs. If that seems a very high proportion what can be thought of the fact that by 1960 the figure had risen to 21%? The actual rate of growth is even more startling. During that 12 years the total number of employees in manufacturing industry increased by 12% but in the same period the ‘white collar’ workers in that section of the economy rose by 48%, according to figures issued by the Ministry of Labour.

THE centripetal forces at work in the world seem to draw all human associations into larger groups. Work Study has been no exception to this, as the formation of a European Federation six months ago indicates. Another manifestation of the same tendency is the letter we print from a correspondent suggesting that there is only room for one professional organisation for Work Study in this country.

THE fashionable topic today is management. Critics lay at its door many of the troubles from which we suffer. On the other hand there are those who laud it as the key which will open the door to future prosperity for this country. Government, Press, commerce and industry are as one in assuring us that by making management efficient we can say goodbye to many of our difficulties. That is a rather facile assumption. Prosperity depends on productivity and management is only one of the factors involved.

IN 1971 there were 1,207 scaffolding accidents, 14 of them fatal. This revelation was made by Mr. Dudley Smith, M.P., Parliamentary Under‐Secretary of State at the Department of Employment, in his recent speech at the Scaffolding Training Centre. In view of his further comments, and the fact that many construction companies operate work study departments, much of what he had to say is worth more publicity than it has so far received.