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In our first article, we looked at numerous sources of ineffectiveness and inefficiency. Our second article demonstrated that certain popular economy measures do not have the desired effect. On the basis of this analysis, we conclude our series with a third article containing a number of suggestions as to how to improve the effectiveness of industrial training. We also describe briefly the way we are attempting to boost effectiveness in the Netherlands.

Companies spend a great deal of money on industrial training. In our practice as training consultants within the Netherlands Post and Telecommunication Administration, we come across many reasons why this training effort does not have the desired effects. This article is the first of a series of three in which we share the results of our field studies on this subject and our ideas for improving the effectiveness and efficiency of industrial training. The first article focuses on sources of ineffectiveness and inefficiency of training efforts.

In our first article, we looked at a large number of sources of ineffectiveness and inefficiency in industrial training. Most of the problems are related to the way line managers deal with training questions. To many line managers, it is far from obvious that a great deal of thought needs to be give to effectiveness. But the situation is different in the case of senior management and the management of training departments. They are trying to take measures to improve effectiveness and efficiency. In this article, the second of three, we also express some doubts as regards measures which are popular in those circles.

The purpose of this paper is to examine the relationship between virtual meeting participation and wellbeing. Based on the conservation of resources theory, we hypothesize that participation in more virtual meetings is associated with both negative and positive wellbeing indicators.

An online survey was sent to 3,530 employees across five Belgian universities in April 2020. Useful data from 814 respondents was collected and analyzed to test the hypothesized relationships.

The authors find support for their hypotheses, namely that participating in more virtual meetings is associated not only with negative wellbeing indicators (workload, stress and fatigue) but also with a positive wellbeing indicator, namely work influence.

Given the unique work-from-home context during the pandemic, the generalizability of our findings may be limited. Nevertheless, this study contributes to the literature on Meeting Science and Virtual Work, as it is the first study to empirically relate virtual meetings to wellbeing indicators, including a positive one.

As virtual meetings and work-from-home are expected to remain prevalent, understanding wellbeing implications is of high managerial importance. Their findings can be useful for (HR) managers who develop flexible work policies for a post-pandemic world.

The findings draw attention to the importance of maintaining a healthy balance between productivity and wellbeing in creating a sustainable work(-from-home) context.

The COVID-19 lockdown provided a unique opportunity to obtain insight on the relationship between virtual meetings and wellbeing at an unprecedented scale.

Although academics and retail managers share a common belief that crowded stores generate more sales, there is a growing concern about the negative impact of retail crowding on customer relationship management (CRM). This research aims to understand the underlying processes driving the effect, and it explores potential moderators that may mitigate the negative effects on consumer satisfaction.

This research employs a meta-analysis on retail crowding effects and potential moderators.

The integrative model of retail crowding reveals that social needs, crowd similarity, crowd expectation and uncertainty avoidance mitigate the negative retail crowding effects on satisfaction.

The authors advance the retailing literature by synthesizing recent studies on retail crowding. The findings also provide a clearer understanding of the mediating role of negative emotions in the relationship between retail crowding and satisfaction.

This research offers guidance for retail managers on how to mitigate the harmful effects of crowding on customer satisfaction.

This research contributes to the retailing literature and offers guidance for retailers on how to mitigate the harmful effects of crowding on cvustomer satisfaction. Our moderation analyses provide insights into how and when crowding drives consumer satisfaction.

This paper is determined to examine the role of body image and materialism in predicting the identity exploration of university students when conspicuous consumption is a mediator variable.

The study used a quantitative method. Data were collected from students of three federal universities in Nigeria. The sample size was 331. A self-report questionnaire was used to collect data and analysis was performed using the partial least squares structural equation modelling.

Findings reveal that materialism has a negative association in predicting the identity exploration of students. At the same time, there was a significant full and partial mediating effect of conspicuous consumption on the relationship between body image and materialism on identity exploration, respectively.

The study provides valuable information for parents in understanding how conspicuous consumption may influence their children’s identity formation. The findings can also be helpful for educators in the design of discussions and interventions for students on the social-psychological antecedents of conspicuous consumption and identity exploration. Government and regulatory agencies can use the study’s findings to shape student financial literacy and consumer protection policies.

This study makes both theoretical and methodological contributions to the existing literature. It provided concrete empirical evidence establishing a subtle connection between the symbolic self-completion theory and the identity status paradigm. It is also amongst the first single research conducted within the scope of these two theories in the Nigerian higher education context.

Interorganizational collaborations are crucial for delivering high-quality, integrated healthcare services. To maximize the benefits of these collaborative networks, effective governance structures and mechanisms must be in place. While previous studies have extensively examined organizational-level factors, such as partner capabilities and backgrounds, this study focuses on network-level factors, including collaboration structures and tie characteristics that shape effective network governance.

A systematic literature review (SLR) was conducted to identify and synthesize the key network-level factors influencing governance structures and mechanisms in healthcare networks.

The review identified 22 critical factors, categorized into three primary groups that impact network governance. These findings offer a robust foundation for developing context-sensitive governance models tailored to healthcare systems.

This study provides valuable insights for healthcare practitioners, policymakers and researchers by highlighting key factors that can improve interorganizational collaboration within healthcare systems. The findings contribute to both theory and practice, with the potential to enhance healthcare service delivery and patient outcomes.

This study is the first to systematically identify and categorize the network-level factors that influence governance structures and mechanisms in healthcare networks, providing a comprehensive and novel contribution to the field.

This study aims to present current trends and developments in the field of communication management in The Netherlands. With the use of data obtained in 1999, the authors were able to identify trends and developments in the field and to compare these findings with studies conducted in the USA.

A total of 556 communication managers working in different parts of the industry responded and completed a questionnaire in 2005. Respondents were mainly heads of communication departments and were chosen by taking a random selection of 25 percent of all Dutch organizations with more than 50 employees. Members of the Dutch professional society, Logeion, also completed the survey.

The study's main areas of focus are: the size of communication departments, the glass ceiling for female professionals, and encroachment on communication positions. Findings show that the number of female professionals increased and balanced male professionals. Encroachment decreased compared with 1999.

Many studies report on trends and developments in the communication management or corporate communication profession. This study is unique because the authors compare its findings with those found in The Netherlands in 1999, enabling them to analyze developments over time. They also compare the Dutch situation with that in the USA.

The aim of this paper is to examine the effects of the disconfirmation of expectations of crowding and mall accessibility, on stress and two marketing outcomes, satisfaction and promoter scoring.

Data were obtained through two face-to-face surveys from mall shoppers that answered them at two different moments of their shopping experience, before entering the mall and before leaving it. Results are obtained from 230 customers that answered the two questionnaires.

The findings suggest that stress indirectly influences customer promoter scoring through satisfaction, while disconfirmation of expectations influences it directly and indirectly.

These results also suggest that stress and disconfirmation of expectations about crowding and accessibility are important in determining promoter scoring. To reduce stress and increase satisfaction and promoter scoring, managers should focus on exceeding customers' expectations about mall accessibility and on ensuring that customers experience a lower level of crowding than they expected.

The article examines Net Promoter Scoring, an outcome that has attracted managers' attention but little is known about its antecedents. The paper provides evidence of the effect of disconfirmation of expectations and negative emotions on promoter scoring.