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The objective of the presented pilot study was to test the applicability of a metric to specifically measure performance improvement via a hands-on workshop about collaborative robotics.

Candidates interested in acquiring basic practical skills in working with a collaborative robot completed a distance learning exercise in preparation for a hands-on training workshop. The candidates executed a test before and after the workshop for recording the parameters compiled in the tested performance index (PI).

The results reflected the potential of the tested PI for applications in detecting improvement in practical skill acquisition and revealed potential opportunities for integrating additional performance factors.

The low number of candidates available limited in-depth analyses of the learning outcomes.

The study outcomes provide the basis for follow-up projects with larger cohorts of candidates and control groups in order to expedite the development of technology-assisted performance measurements.

The study contributes to research on performance improvement and prediction of learning outcomes, which is imperative to this emerging field in learning analytics.

The development of the presented PI addresses a scientific gap in learning analytics, i.e. the objective measurement of performance improvement and prediction along skill-intensive training courses. This paper presents an improved version of the PI, which was published at the 12th Conference on Learning Factories, Singapore, April 2022.

In this chapter, we examine the role of M&A (mergers and acquisitions) leadership by conducting a review of recent empirical studies on M&A leadership. Our aim is to provide an overview of the current state of knowledge concerning M&A leadership. More specifically, we examine how M&A leadership has been studied (i.e., study methods, data sources), where M&A leadership has been studied (i.e., geographic distribution, industries, level of analysis), which leadership M&A outcomes and M&A leadership perspectives have been examined, and finally, how M&A leadership influences post-M&A outcomes. This allows us to identify main areas of interest and provide suggestions for further research.

This empirical investigation studies the correlates and predictors of employees’ psychological outcomes during mergers and acquisitions (M&As) in the context of India. This study examined the role of different types of training initiatives (awareness training, human capital development training, and cross-cultural training) on building employees feeling of psychological empowerment and thriving. Further, second-order attitudes were studied in the form of employee satisfaction and commitment. A cross-sectional research design was adopted where quantitative and qualitative data were collected to investigate the interplay between the variables. Data were collected on an adapted standardized questionnaire from the employees of a public sector organization (N = 117) which had merged with a software company to deliver its IT services. Descriptive analysis, multiple correlational analysis, and stepwise regression analysis have assisted in exploring the different relationships amongst the variables. This study produces a prescriptive framework for merger success based on the model of growth and thriving (Spreitzer & Porath, 2012). Broadly, the results point towards the facilitative role of training in developing feelings of psychological empowerment, thriving, commitment and satisfaction with the merger, however qualitative data identified significant cultural undercurrents.

This chapter examines the role of national governments in the evolution of power relationships in multinational companies. The empirical study is based on a longitudinal analysis (2000–2011) of the EADS Group (European Aeronautic Defence and Space Company), which resulted from the merger of French company Aérospatiale-Matra, German company DASA and Spanish company CASA. The analysis focuses on the impact of national governments that were involved in the creation of EADS and national governments of emerging economies which have become priority markets for the company. The findings show that the political context has strongly influenced the balance of power within the EADS group.

The substitution of an imitation of some kind for the article actually asked for or desired by the purchaser is a particularly mean form of deception which is practised nowadays to an almost incredible extent. It is astonishing and mournful that so many persons should be concerned in the deliberate initiation, fostering, and carrying on of so shameful a system, and that others are to be found who in speech and print seem willing to lend to it either their countenance or condonation. One must suppose that there exists a form of moral obliquity or distortion—at first accentuated and ultimately rendered incurable by the acquirement and contemplation of illegitimate gains—which makes the sufferer incapable of grasping the fact that the proceedings in question are utterly degrading and iniquitous. However this may be, the circumstances are such that a strong endeavour ought to be made to get the public to appreciate them, and to expose and, as far as may be possible, to punish those who are guilty, at any rate of the worst types of fraudulent dealing referred to. The Daily Mail and, in a lesser but important degree, the Daily News, have rendered excellent service by directing attention to the matter. The articles which have been published up to the present in these newspapers have been reprinted in pamphlet form under the title of “ The Fraud of the Label,” and a study of this brief but telling exposé may be strongly recommended to all and sundry. A most appropriate quotation from Sir WALTER SCOTT'S “Kenilworth ” appears on the title page: “ Some … plainly admitted they had never seen it; others denied that such a drug existed … and most of them attempted to satisfy their customer by producing some substitute … which, they maintained, possessed in a superior degree the self‐same qualities.”

The purpose of this paper is to explore the nature of psychological contracts of international business travellers (IBTs), a new form of expatriate that has arisen from the growing need for alternative forms of internationally mobile talent. The research is conducted in Belgium, a country recognised as a global hub in which international assignments are essential to economic success.

Research in respect of IBTs is limited and semi-structured interviews are used to explore Belgian employee perspectives.

The contract is more relational in nature than might be expected with an idiosyncratic mix of relational and transactional obligations.

The research is small-scale and qualitative and not widely generalisable. Further it presents only employee perspectives. Nevertheless it generates rich insights into a phenomena about which little is known.

The findings develop understanding of how to manage the valuable strategic resource that is the IBT.

First, the research is of value to the International Human Resource Management field in developing understanding of a newly emerging form of international employee, the IBT. Second, it contributes to psychological contract research in both developing understanding the transactional/relational balance and in generating much-needed rich and nuanced qualitative data.

There is evidence that spirituality at the workplace has positive effects on work outcomes, and there are different models conceptualizing the construct. To date, there is no discussion highlighting how digitalization is affecting workplace spirituality and vice versa. The present review tries to close this gap by discussing the psychological dynamics in light of digitalization and spirituality in the context of work.

This is a conceptual discussion based on an extensive narrative review. The conceptual design is further tested with a real-life case study.

The result is a model that may guide future research, which consists of the four highly interdependent domains, namely psychology (with the dimensions of emotion, cognition and behavior), digitalization (with the dimensions of platforms, data and algorithms), spirituality (with the dimensions of meaning, self-transcendation and belonging), as well as the workplace (with the dimensions of work tasks, location, community and culture and values). The discussion includes implications for the future of work, suggestions for management decisions and potential future research directions.

To date, there are many discussions about digital transformation and a limited amount of them have invested in analyzing psychological dimensions. The application to spirituality and the workplace – especially when the two are combined – is almost wholly absent, which makes the present discussion both innovative and original.

An important task following international acquisitions is to coordinate customer relationships; that is, to organise customer interfaces and possibly establish new relationships between customers and the acquirer/the acquired party. Yet, such coordination may prove to be problematic, not the least since customers react to acquisitions. The purpose of this paper is to describe and discuss customer relationship coordination challenges following international acquisitions. Focus is placed on business-to-business customers in the country of the acquired party.

The paper is based on three case studies representing overlapping customers, customers of an acquired party new to the acquirer, and customers new to the acquired party. Non-standardised, face-to-face interviews were the main data source, and were complemented with secondary data such as newspaper items and annual reports.

Three main challenges are identified: internal competition and cannibalisation; customers not being interested in the new party; and the acquired party demonstrating its independence through customers.

Managerially, any coordination of customer relationships needs to be weighted towards risks for customer losses. It is important to maintain ties to customers – sales and maintenance staff, the product/service, etc. – if customers are to continue with the firm. It is also important that sales and maintenance staff see the benefits of the acquisition.

While international acquisitions are a frequent means to reach new markets and customers, the problems of coordinating customer relationships following them have not been previously researched. Theoretically, the paper contributes to research through categorising and contextually explaining customer relationship coordination challenges in international acquisitions.

As a result of the increasing complexity of technology, processes and products, as well as worldwide pressures for competitive quality, quality terminology keeps expanding and changing. Although an internationally accepted quality vocabulary exists, namely ISO 8402: 1994, we still encounter serious confusion and misunderstanding when communicating on quality related matters. This is evident not only at the international level, but in daily operations, as well. In order to improve communication in quality related matters, we propose the “system’s view” be used. In this article, the “system’s view” is explained, followed by a focus on the application of the underlying concept of a system to quality. Four examples are used: the ISO 9001 Quality System, the ISO 9004 Quality Management Guidelines, the ISO 10011 Quality Audit System, and the ISO 14001 Environmental Management System. The ISO 8402 Vocabulary is streamlined using the “system’s view”. Finally, the benefits of this view for creating quality vocabulary are discussed.