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Journal of Service Theory and Practice, vol. 33 no. 2
Type: Research Article
ISSN: 2055-6225

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Publication date: 19 October 2015

Kiane Goudarzi, Sylvie Llosa and Chiara Orsingher

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Journal of Service Management, vol. 26 no. 5
Type: Research Article
ISSN: 1757-5818

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