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This paper describes the development of a knowledge management framework for the “new product introduction process” of Motorola. Motorola operates in a very dynamic business with short product cycles, and has a clear need, therefore, to leverage the knowledge available worldwide. After developing a theoretical framework that reflected Motorola’s business processes, a large‐scale survey among workers at different locations in the world was conducted. The survey results were used for the design of a knowledge management framework, which supports sharing of various types of knowledge on different business levels.

A consistent pattern that emerged out of the consequences of COVID-19 is that public transport was hit particularly hard compared to private cars and other modes. This raises concern regarding the future of public transport and the sustainability of urban transport. While the current clash of challenges, trends and disruptions makes the future more difficult to forecast than ever, this chapter highlights both long-term and emerging trends that are likely to influence public transport beyond the pandemic. As a foundation for the discussion, the chapter first briefly outlines the state and development of public transport before COVID-19, as well as the immediate effects of the pandemic. Before COVID-19, strong trends included initiatives towards sustainable urban transport, digitalisation and automation, and increasingly personalised services. The pandemic induced lockdowns, restrictions to use public transport and anxiety towards crowding, which influenced people to travel less and shift to other modes. There were clear socioeconomic inequalities in the ability to do so and a loss of accessibility. Many agencies and operators suffered financially as a result of lost fare revenues and limited governmental support. Emerging trends such as less commuting and financial struggles are likely to influence public transport for many years to come. However, the pandemic, and the induced behaviour and exposed problems that have followed, can serve as a call for substantial changes in urban transport planning. A continued development and integration of sustainable mobility services, with public transport as a central actor, is widely seen as key in this ambition.

In this chapter, the authors will summarise the entire book and look ahead. The aim of this book has been to take the calls for governance of smart mobility one step further by analysing and discussing current and future policy instruments to govern smart mobility. The task has been carried out by discussing the why, how and what of policy instruments. So far, the policy instruments governing smart mobility to a large extent are focussed on understanding this new field of mobility, establishing relations and roles between companies and authorities, and making the field governable. What is lacking in this equation are policy instruments that establish the population as citizens with rights, voices and roles. In order to align the smart mobility transition and the transition towards a sustainable society, the authors consider the development of deliberative citizen participation an important initiative and the authors suggest it as an important field for future research.

A recent study reported that businesses with good knowledge management (KM) clearly outperformed those without it. The authors of the study – Kluger et al. – were able to grasp the intangible benefits of sound knowledge management, relate them to business results and conclude that KM indeed stimulates the performance of an organization.

This paper explores the potential application of public value management theory to the practice of UK healthcare procurement. By conducting a literature review, key elements of public value theory and practice that can be applied to healthcare procurement are identified together with mechanisms that can be used in procurement to protect public values and enhance the creation of public value. These are formed into a Public Value Healthcare Procurement Framework which represents a fresh normative approach to healthcare procurement by focussing on a broader, societal view of value; by providing a blue print for procurement leaders centred around Moore's vision of “exploring” and “moral” public managers; and by promoting a public service ethos amongst all providers including the private sector.

Despite significant advancements in project processes, tools and systems, overall project success rates have not markedly improved. Recent studies underscore the importance of “value creation” as a key factor in enhancing project outcomes, particularly through the interaction between project managers and employees. However, there remains a critical gap in understanding how project managers can effectively leverage daily social interactions to foster cooperation and create value in complex, temporary and high-pressure environments typical of project-based organizations. This study aims to address this gap by exploring the lived experiences of project managers in governmental project-based organizations, focusing on how they use social interactions as a strategic tool for value creation.

Semi-structured interviews were conducted with various groups of project managers using open-ended questions, selected through the snowball sampling method. The collected data were then analyzed qualitatively using grounded theory techniques.

The findings indicate that project managers can foster value creation in the minds of employees by employing a range of behavioral strategies in the workplace. The effectiveness of these strategies, however, is influenced by the prevailing social culture within the project implementation site.

Consequently, understanding and adopting the appropriate behavioral approaches depend on the project’s unique social context. In conclusion, this research sheds light on the most effective parameters for value creation through social interactions in project spaces.

Although scholars have provided sufficient empirical evidence on the effect of peer knowledge hiding on new product development (NPD) project team outcomes, little attention has been given to the relationship between project manager knowledge hiding and individual outcomes. Drawing on the job resources-demands model and a dyadic stressor perspective, this study aims to explore the effect of project manager knowledge hiding on subordinates’ turnover intentions as well as the mediating roles of challenge- and hindrance-related stress.

This study conducted a multiple-source survey of NPD project managers and their subordinates in China. Hypotheses were tested by using data collected from 171 manager–subordinate dyads in NPD projects.

The findings revealed that project manager knowledge hiding was positively associated with subordinates’ turnover intentions, challenge-related stress and hindrance-related stress. Project manager knowledge hiding imposed a positive indirect effect on turnover intentions through hindrance-related stress, whereas the mediating effect of challenge-related stress was not significant.

To the best of the authors’ knowledge, this study is one of the first to investigate the individual outcomes of top-down knowledge hiding as well as the mediating roles of challenge- and hindrance-related stress in the context of NPD projects.

Detecting precursory signals is critical to increasing the resilience of megaprojects to crises. This study aims to investigate key crisis precursors to better apprehend traces of megaproject crises and proactively respond to approaching crises, thereby increasing project resilience.

Drawing on the theory of weak signals, 25 potential precursors of megaproject crises are extracted. Using exploratory structural equation modeling (ESEM), four models were tested to identify key crisis precursors based on a questionnaire survey of 168 megaproject participants in China. Analysis of variance (ANOVA) was employed to examine the differences in participants’ perceptions of key crisis precursors.

Four key crisis precursors were identified: Imbalance of Benefits and Costs, Irresponsible and Unqualified Key Participants, Regulatory Mechanisms Lacking Transparency and Flexibility, and Information Uncertainty and Asymmetry. Compared with senior executives, team members think that key crisis precursors related to regulatory mechanisms and key participants are more likely to trigger crises, which affects responsive actions toward detected crisis precursors. The findings help identify problems at an early stage and enable timely intervention to mitigate crises.

Detection of key crisis precursors allows for proactive and targeted actions to mitigate crises. Megaproject development is affected by institutional mechanisms. The influence of institutions on the effectiveness of crisis management needs further investigation.

Limited attention has been paid to recognizing precursors of megaproject crises. This study identifies four key crisis precursors by uncovering the interrelationships among potential precursors, which enables rapid adaptation to future crises.

The purpose of this paper is to present a holistic interpretation of the scope of knowledge management processes whose intent is to enhance the effectiveness of new product development (NPD).

The paper reviews key concepts in NPD and knowledge management (KM), leading to propositions about the effective management of NPD‐relevant knowledge. It develops a structured, holistic model of organizational KM including practical mechanisms and processes for managing knowledge transfer.

Effective knowledge management needs to: acknowledge the multiple organizational levels at which knowledge is deployed; support the production, elicitation and exchange of tacit knowledge as well as explicit, codified information; hence accommodate and enable both informal and formal, typically IS/IT enabled knowledge processes.

KM is work‐in‐progress, not a one‐time search for an idealised state. Computer‐enabled information systems are necessary but not sufficient elements of a comprehensive approach to KM. Holistic KM should be integral to the organization, working with not against the grain of its technical, social and cultural processes. Senior managers with titles such as “chief knowledge officer” may be crucial in establishing strategic priorities and change programmes, but all NPD personnel bear responsibility for effective KM.

The paper combines propositions about the effective conduct of KM for NPD with a model of holistic KM that involves multi‐level flux and constructive knowledge transition. It identifies practical mechanisms, IS/IT enabled and otherwise, in this context. It suggests that new research to identify effective KM practices in NPD is a priority for KM researchers.

Mobility as a service (MaaS) is a new model of bundling personal transport options from multiple providers to provide frictionless service. The model integrates information and service to enable users to search, book and pay through a single digital platform. The aim of MaaS is to minimize individual car ownership and revolutionize personal mobility habits in favour of sustainable modes. Thus, it is important to understand consumers' readiness for MaaS. This study explains the factors that influence MaaS adoption.

A comprehensive review of the related literature has been conducted, leading to the development of a conceptual model for investigating the key factors that influence MaaS adoption. The model draws upon the digital platform, schema congruity and planned behaviour theories. The model is then tested using structural equation modelling and survey data collected from 331 respondents.

The findings indicate that MaaS information schema congruity, the digital platform's personalizability, customizability, functional integration, network integration and governance of data together with attitude towards MaaS and subjective norm concerning MaaS influence MaaS adoption. Furthermore, MaaS digital platform expectation and MaaS information schema congruity contribute to users' attitude towards MaaS use.

The paper highlights the design and informational attributes of MaaS platforms that influence their adoption and contributes an integrated research model that links digital platform characteristics, behavioural factors and information schema congruity. Future research can use the constructs and measures we developed in this study to build deeper understanding of what contributes to the success of digital platforms.