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Article
Publication date: 1 August 2003

I.A. Beckmerhagen, H.P. Berg, S.V. Karapetrovic and W.O. Willborn

Integration of function‐specific management systems in organizations is rapidly becoming a topic of interest for managers and auditors alike. This is mainly due to the…

1415

Abstract

Integration of function‐specific management systems in organizations is rapidly becoming a topic of interest for managers and auditors alike. This is mainly due to the proliferation of management system standards that foster compliance with the stated criteria for quality, environmental, occupational health and safety, social responsibility and other different aspects of performance. While most of the available literature on this topic focuses on the integration of standards, there is comparatively little information on how to actually build an integrated system internally. This paper hypothesizes that audits can provide an excellent basis for these integration efforts, discussing the prerequisites, strategies and resources necessary for an effective audit in support of integrated management systems. The paper also describes how audits are used to improve a combined quality and safety management system in a German nuclear facility.

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Managerial Auditing Journal, vol. 18 no. 6/7
Type: Research Article
ISSN: 0268-6902

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Article
Publication date: 1 February 2004

I.A. Beckmerhagen, H.P. Berg, S.V. Karapetrovic and W.O. Willborn

An “effective audit” cannot be taken for granted, even though it is performed by trained professionals using proven techniques and in accordance with internationally accepted…

6403

Abstract

An “effective audit” cannot be taken for granted, even though it is performed by trained professionals using proven techniques and in accordance with internationally accepted standards. Recent highly publicized cases in both financial and quality auditing point to the need to further examine the meaning of audit effectiveness, as well as the methods to improve it. Specifically, audit reliability and risk as two related components of audit effectiveness are focused on. The term and concept of QMS audit effectiveness are analyzed first, followed by a list of the relevant principles and criteria for measuring and improving this effectiveness. Finally, two cases from the nuclear industry are used to illustrate the importance of measuring and improving QMS audit effectiveness.

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The TQM Magazine, vol. 16 no. 1
Type: Research Article
ISSN: 0954-478X

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Article
Publication date: 1 March 2003

I.A. Beckmerhagen, H.P. Berg, S.V. Karapetrovic and W.O. Willborn

The need to create integrated management systems (IMS) in order to handle the proliferation of management system standards is undeniable. There is also evidence in literature and…

3772

Abstract

The need to create integrated management systems (IMS) in order to handle the proliferation of management system standards is undeniable. There is also evidence in literature and practice that organizations are slowly starting to tackle the IMS issue, mainly by putting an integrated quality and environmental management system in place. Due to the existence of internationally accepted standards covering these two fields, namely ISO 9000 and 14000 series, such a scope of integration comes as no surprise. However, can and should other systems, for example, the ones for occupational health and safety, dependability, social accountability or complaints handling, be included? What would such an integration mean for the existing organizational structures and how could be it be accomplished? When we attempt to address IMS issues, do we really talk about the integration of standards, systems, both or neither? These and other important questions regarding IMS are addressed here. By means of an example from the nuclear industry, this paper focuses in particular on the integration of a safety management system within an IMS framework. Since safety is of such a paramount importance in nuclear plants, it makes sense to integrate safety requirements within a quality management system, as a possible first step in the integration efforts. Subsequently, other function‐specific requirements may be included to form a “real” IMS.

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International Journal of Quality & Reliability Management, vol. 20 no. 2
Type: Research Article
ISSN: 0265-671X

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Article
Publication date: 1 April 1989

Walter W. Willborn

Auditors of quality assurance systems contribute to technological excellence in many important ways. They gain much insight into modern technology through their various audits and…

648

Abstract

Auditors of quality assurance systems contribute to technological excellence in many important ways. They gain much insight into modern technology through their various audits and induce managers to make valuable improvements that raise quality and productivity. More specifically, computer‐based technology is transferred and disseminated through auditors. The interrelationship between the computer and quality auditing is analysed. Innovative and integrative auditing of quality assurance systems is shown to be instrumental in attaining technological improvements. The American Society for Quality Control (ASQC) Guideline for Quality System Auditing also has an important role to play in this respect.

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International Journal of Quality & Reliability Management, vol. 6 no. 4
Type: Research Article
ISSN: 0265-671X

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Article
Publication date: 1 February 1984

W. Willborn and Y. Gupta

In recent years price‐based competition has given way to quality‐based competition in world markets. Companies are becoming increasingly aware of the importance of quality…

268

Abstract

In recent years price‐based competition has given way to quality‐based competition in world markets. Companies are becoming increasingly aware of the importance of quality assurance programmes — its challenges and opportunities. In this article we discuss those challenges for improved quality assurance within the management framework, existing support systems and a strategy to design and implement a quality assurance certificate programme.

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International Journal of Quality & Reliability Management, vol. 1 no. 2
Type: Research Article
ISSN: 0265-671X

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Article
Publication date: 1 June 1985

The librarian and researcher have to be able to uncover specific articles in their areas of interest. This Bibliography is designed to help. Volume IV, like Volume III, contains…

12736

Abstract

The librarian and researcher have to be able to uncover specific articles in their areas of interest. This Bibliography is designed to help. Volume IV, like Volume III, contains features to help the reader to retrieve relevant literature from MCB University Press' considerable output. Each entry within has been indexed according to author(s) and the Fifth Edition of the SCIMP/SCAMP Thesaurus. The latter thus provides a full subject index to facilitate rapid retrieval. Each article or book is assigned its own unique number and this is used in both the subject and author index. This Volume indexes 29 journals indicating the depth, coverage and expansion of MCB's portfolio.

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Management Decision, vol. 23 no. 6
Type: Research Article
ISSN: 0025-1747

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Article
Publication date: 3 August 2010

Borut Rusjan and Milena Alič

The purpose of this paper is to identify and classify potential and verified benefits of implementing quality management systems (QMSs) according to ISO 9000 standards.

5013

Abstract

Purpose

The purpose of this paper is to identify and classify potential and verified benefits of implementing quality management systems (QMSs) according to ISO 9000 standards.

Design/methodology/approach

The research is based on a comprehensive review of the relevant literature, mostly articles relating to implementation of the ISO 9000 QMS and its impact on customer satisfaction and business performance.

Findings

The literature adduces possible benefits of the effective implementation of the ISO 9000 QMS and searches for related support in published empirical research. The paper classifies the major identified and empirically verified benefits into four groups in relation to the balanced scorecard (BSC) approach to categorising company objectives. It also relates the potential benefits to specific standard requirements and the pre‐conditions that must be met in the implementation stage of the ISO 9001 in order to attain these benefits.

Research limitations/implications

This study of the benefits has not focused on the standard releases, so the benefits are not shown separately for each release. Besides, there is less research on the latest releases (from 2000 and 2008) and thus perhaps none of their benefits has been recognised.

Practical implications

By discussing the standards' requirements and the implementation approaches and circumstances that may impact on the effectiveness of the introduced QMS, such as motives for introducing the QMS and the strategic approach to its implementation, it tries to help management build their QMS so that potential benefits are realised.

Originality/value

By aggregating the outcome of several research papers the paper paints a “big picture” of the business benefits of effectively implementing the ISO 9000 QMS, which could be a step towards further research and help management and practitioners in companies to develop their QMS.

Details

International Journal of Quality & Reliability Management, vol. 27 no. 7
Type: Research Article
ISSN: 0265-671X

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Article
Publication date: 1 August 2000

Stanislav Karapetrovic and Walter Willborn

Quality audits are prominent and proven management tools for assessing compliance and effectiveness of quality systems. They are commonly used in the effort to improve overall…

9492

Abstract

Quality audits are prominent and proven management tools for assessing compliance and effectiveness of quality systems. They are commonly used in the effort to improve overall business performance. However, similarly to any other physical or conceptual system, they may fail to achieve objectives set forth, raising concerns among auditees and clients alike. Argues for the provision of adequate confidence to various interested parties in the quality of auditing services. A quality audit is conceptualized using the systems approach. Subsequently, a quality assurance framework based on the application of the 1994 and 2000 versions of the ISO 9001 standard in auditing is presented. Audit system effectiveness is modeled using the concepts of audit reliability, availability and suitability. Audit failures, risks and maintainability are addressed in detail. It is concluded that audit managers must ensure appropriate levels of quality and effectiveness of quality audit systems.

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International Journal of Quality & Reliability Management, vol. 17 no. 6
Type: Research Article
ISSN: 0265-671X

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Article
Publication date: 1 August 2000

Stanislav Karapetrovic and Walter Willborn

As competition in the global economy grows, management systems are becoming increasingly complex and diverse. Management system audits, applied for the examination of system…

7453

Abstract

As competition in the global economy grows, management systems are becoming increasingly complex and diverse. Management system audits, applied for the examination of system effectiveness and compliance with planned arrangements, seem to be following the same path. This paper addresses the fundamental models, concepts, principles and practices of management system auditing, with the objective of improving the consistency and effectiveness of audits across quality, environmental, financial, safety, maintenance and other auditing disciplines. The concept of a generic audit is introduced on the basis of the systems approach. Discipline‐specific audit definitions are analyzed, and a generic audit definition is depicted. Quality, environmental and accounting audit principles are compared, and a set of basic features of a generic audit is illustrated and discussed. Common audit practices are subsequently illustrated, followed by an outline of the structure and content of a generic audit guideline, together with the proposed two‐prong approach to the development of the generic audit.

Details

Managerial Auditing Journal, vol. 15 no. 6
Type: Research Article
ISSN: 0268-6902

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Article
Publication date: 1 June 1998

Stanislav Karapetrovic and Walter Willborn

Discusses quality and environmental management systems integration. Concepts of a system and a “system of systems” are addressed, followed by a description of different management…

7727

Abstract

Discusses quality and environmental management systems integration. Concepts of a system and a “system of systems” are addressed, followed by a description of different management systems, and their interrelations and integration. Subsequently, strategies for integration of the quality system based on the ISO 9001 standard and the ISO 14001 environmental management system are presented. The harmonization of related audit sub‐systems, namely ISO 10011 and ISO 14010/11/12 is also addressed. Finally, a discussion on the development of a generic performance management system is provided.

Details

The TQM Magazine, vol. 10 no. 3
Type: Research Article
ISSN: 0954-478X

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