Nguyen Van Tam, Nguyen Quoc Toan, Vu Van Phong and Serdar Durdyev
This study aims to investigate the impact of primary building information modelling (BIM)-related factors, extracted from the literature on the subject, on construction project…
Abstract
Purpose
This study aims to investigate the impact of primary building information modelling (BIM)-related factors, extracted from the literature on the subject, on construction project performance.
Design/methodology/approach
Based on data collected from 134 BIM users, this study used structural equation modelling to assess the impact of these factors in five main BIM-related factor clusters.
Findings
The results of the analysis confirmed the reliability and validity of the research design and outcomes. The findings indicated that the BIM-related external factors cluster is the most influential cluster affecting construction project performance. BIM-related project factors and BIM-related technological factors also had a significant impact on project performance. These were followed by the BIM-related management factors cluster, while the BIM-related human factors cluster had a low impact on project performance.
Research limitations/implications
This study will contribute to fostering BIM adoption and implementation in the construction industry in developing countries.
Originality/value
This study has filled a crucial knowledge gap by providing information on manageable primary BIM-related factors affecting construction project performance.
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Van Thanh Nguyen, Le Thai Phong and Nguyen Thi Khanh Chi
This study aims to investigate the impact of AI chatbots on customer trust in AI chatbots for hotel services.
Abstract
Purpose
This study aims to investigate the impact of AI chatbots on customer trust in AI chatbots for hotel services.
Design/methodology/approach
The probability sampling method was employed to develop a research sample. The research uses correlation analysis and structural equation modeling to analyze the data of 413 valid observations collected in the structured questionnaire survey in Vietnam.
Findings
The paper reports that empathy response, anonymity and customization significantly impact interaction. Empathy response is found to be the strongest influence on interaction. Meanwhile, empathy response and anonymity were revealed to indirectly affect customer trust. This paper also contributes several implications for hotel providers in emerging economies.
Originality/value
To the best of the authors’ knowledge, this is the first study to shed light on the role of AI chatbots in explaining customers’ behavior. The results provide an enhanced understanding of how the AI chatbot system influences customers’ decision-making. It has been used to plan the chatbot application and highlight which implementation issues need the most attention in the hospitality industry.
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This chapter provides information on the development of Vietnamese education under the influence of global forces based on the analysis of relevant education research and policies…
Abstract
This chapter provides information on the development of Vietnamese education under the influence of global forces based on the analysis of relevant education research and policies using Wolhuter’s frameworks. In the process of coming up with ways to develop education in the face of different influences of globalization, besides having reactions with patterns commonly found in countries around the world, Vietnam also has responses that reflect its own political, sociocultural and economic characteristics. The state still plays a controlling role in education at all levels and many culture-related features that have existed throughout the country’s history have hardly changed, namely aspects related to teachers, learners and teaching and learning methods. To sustain its education in the globalized era, Vietnam must make more efforts in various aspects such as the link between education and employment, the logic of education objectives, the feasibility and appropriateness of curricula, quality of education, especially of higher education and equality in education for underprivileged groups.
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Phong Ba Le, Le Thai Phong and Khoa Dinh Vu
The purpose of this study is to investigate the influence of transformational leadership (TL) on frugal innovation (FI) of hotel and restaurant firms through the mediating role of…
Abstract
Purpose
The purpose of this study is to investigate the influence of transformational leadership (TL) on frugal innovation (FI) of hotel and restaurant firms through the mediating role of knowledge sharing (KS) and moderating role of information technology utilization (ITU).
Design/methodology/approach
The paper used a quantitative research method and structural equation modeling to test the relationship among the latent factors based on a sample of 315 participants from 113 hotel and restaurant firms.
Findings
Findings show the significant impacts of TL on FI directly or indirectly via the mediating role of tacit and explicit KS behaviors. It highlights the important role of ITU in fostering influence of KS behaviors on FI.
Practical implications
The paper provides managers and directors in the Vietnamese restaurant and hotel industry with valuable insights into the development of leadership programs focusing on TL practices to improve the knowledge resource and FI capabilities of firms.
Originality/value
This study contributes to bridging research gaps in the literature and advances the insights of the key antecedents and appropriate conditions to pursue FI of hotel and restaurant firms.
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Phong Ba Le, Dat Tho Tran, Thuy Minh Thu Phung and Khoa Dinh Vu
The purpose of this study is to explore the influence of transformational leadership (TL) on firm's frugal innovation. It also deepens understanding of appropriate mechanisms and…
Abstract
Purpose
The purpose of this study is to explore the influence of transformational leadership (TL) on firm's frugal innovation. It also deepens understanding of appropriate mechanisms and conditions to improve specific aspects of frugal innovation namely frugal functionality, frugal cost and frugal ecosystem by examining the mediating role of knowledge management capability (KMC) and moderating mechanism of collaborative culture.
Design/methodology/approach
The paper utilized structural equation modeling and cross-sectional design to test hypotheses in the proposed research model using data collected from 351 participants in 112 Vietnamese firms.
Findings
The findings indicate that KMC significantly mediates TL's effects on aspects of firm's frugal innovation namely frugal functionality, frugal cost and frugal ecosystem. In addition, the influence of KMC on frugal functionality is different and depended on the extent of collaborative culture in an organization.
Research limitations/implications
The paper has significantly contributed to increasing the understanding of the link between TL and specific aspects of frugal innovation by highlighting the important role of KMC and positive effects of collaborative climate in an organization.
Originality/value
The paper is unique in the attempts to provide the valuable initiatives and integration view of leadership practices for improving specific dimensions of frugal innovation of firms in developing and emerging market.
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This paper aims to investigate the influence of collaborative culture and knowledge sharing on innovation performance via moderating role absorptive capacity.
Abstract
Purpose
This paper aims to investigate the influence of collaborative culture and knowledge sharing on innovation performance via moderating role absorptive capacity.
Design/methodology/approach
This paper used structural equation modeling to examine the level of how collaborative culture and knowledge sharing impact on innovation performance using data collected from 271 Vietnamese firms.
Findings
The research findings show knowledge sharing mediates the relationship between collaborative culture and innovation performance. It highlights the moderating role of absorptive capacity in fostering the effects of tacit and explicit knowledge sharing on innovation performance.
Research limitations/implications
Further research should examine the potential moderating effects of absorptive capacity in the knowledge management–innovation relationship to bring deeper understanding on the role of knowledge resource and innovation.
Practical implications
This paper offers leaders a deeper understanding of the necessary factors and conditions to promote innovation performance in their firms.
Originality/value
This paper significantly contributes to theoretical and practical initiatives of innovation by highlighting the antecedent roles of collaborative culture, the mediating role of knowledge sharing and moderating role of absorptive capacity.
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Hanh Minh Thai, Khue Ngoc Dang, Normaziah Mohd Nor, Hien Thi Nguyen and Khiem Van Nguyen
This study aims to investigate the relationship between corporate tax avoidance and stock price crash risk and the moderating effects of corporate governance.
Abstract
Purpose
This study aims to investigate the relationship between corporate tax avoidance and stock price crash risk and the moderating effects of corporate governance.
Design/methodology/approach
This study investigates the relationship between corporate tax avoidance and stock price crash risk using the sample consisting of listed firms in Vietnam for the period of 2011–2020 using panel regressions.
Findings
The authors find that there is a positive relationship between tax avoidance and stock price crash risk. Foreign ownership weakens the impacts of tax avoidance on stock price crash risk, while managerial ownership strengthens the impacts. Female Chief Executive Officers (CEOs) and female chairpersons weaken this relationship. Board gender diversity and state ownership have insignificant moderating impacts.
Practical implications
These findings could help the stock market build better internal monitoring mechanisms to reduce the impacts of tax avoidance on future stock price crash risk. Investors can recognize the characteristics of corporate governance, especially foreign ownership, managerial ownership, female CEOs and female chairpersons when making investment decisions. The policy makers should consider policies to attract foreign investment and support women entrepreneurship.
Originality/value
This paper contributes to the literature on the impacts of tax avoidance on stock price crash risk in emerging countries. This paper is the first to investigate the influence of corporate governance mechanisms including state ownership, foreign ownership, female CEOs and chairpersons and board gender diversity on this relationship.
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Tien Minh Phan, Vinh V. Thai and Thao Phuong Vu
This study aims to investigate the concept of port service quality (PSQ) and examine its influence on customer satisfaction in the container port sector in Vietnam. Despite the…
Abstract
Purpose
This study aims to investigate the concept of port service quality (PSQ) and examine its influence on customer satisfaction in the container port sector in Vietnam. Despite the importance of the maritime industry in which port is a critical sector in the national economy, there has been no research so far which examines what PSQ entails and how it affects customer satisfaction in the context of Vietnam.
Design/methodology/approach
Following a literature review, a conceptual model of PSQ and its influence on customer satisfaction was proposed. A survey questionnaire was then developed and piloted with senior executives who are working in various container shipping lines and logistics companies in Vietnam. The questionnaire was first designed in English and then refined through the process of translation and back-translation to ensure language non-discrepancies. The survey was administered to 200 members of Vietnam Shipowners’ Association, Vietnam Logistics Associations and Vietnam Shippers’ Council. By the cut-off date, 108 questionnaires were received, in which 99 valid replies were used for further analysis.
Findings
Results from this study reveal that PSQ is a construct of 4 factors and 16 items, and that enhanced PSQ will positively influence customer satisfaction, in which the outcomes of port service performance and its image would have the greatest impact. Interestingly, most items relating to social and environmental responsibility were dropped, and this result is expected in the context of a developing country like Vietnam.
Originality/value
Findings from this research may enhance port managers’ understanding on areas of PSQ to improve so as to meet and exceed their customers’ satisfaction.
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Mai Anh Thi Nguyen, Hui Lei, Khoa Dinh Vu and Phong Ba Le
The purpose of this paper is to investigate the role of cognitive proximity on supply chain collaboration and how it relates to radical and incremental innovation.
Abstract
Purpose
The purpose of this paper is to investigate the role of cognitive proximity on supply chain collaboration and how it relates to radical and incremental innovation.
Design/methodology/approach
The paper is based on quantitative approach to analyze the data of 218 firms in a developing and transition economy. The proposal model is tested with exploratory factor analysis (EFA), confirmatory factor analysis (CFA) and structural equation modeling (SEM).
Findings
The authors’ findings show that cognitive proximity facilitates decision synchronization and incentive alignment in the supply chain. Furthermore, the authors’ results indicate that information sharing and decision synchronization are determinants of radical innovation while incentive alignment is a determinant of incremental innovation.
Research limitations/implications
This study was cross-sectional, so the authors could not consider the control variable such as sectors or firms’ size. It is hard to control the specific features of cognitive proximity in one single industry when using cross-sectional data. In future investigations, it may be possible to use a different dimension of proximity to explain the implementation of collaboration for innovation.
Originality/value
This study attempted to explore the role of cognitive proximity on supply chain implementation process in the context of a transition economy. Moreover, the authors’ findings provide the clearer understanding of the relationship between collaboration and innovation.
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Tuan Phong Ly, Kim Quang Yi and Hilda Hio Fong Fok
In Vietnam, there is a phenomenon that domestic tourists return to some tourist destinations despite their reputation of tourists being scammed. This study aims to focusses on…
Abstract
Purpose
In Vietnam, there is a phenomenon that domestic tourists return to some tourist destinations despite their reputation of tourists being scammed. This study aims to focusses on Vung Tau City in Vietnam as a popular seaside destination to explain this interesting phenomenon.
Design/methodology/approach
Thereby, 22 domestic tourists who are repeated visitors and had experienced scams directly and/or indirectly in Vung Tau were interviewed and later took part in a self-evaluation.
Findings
The data shows that unreasonable charges, switching products, false reporting and dishonest middle-persons are the major dominant scams in the city. Furthermore, all visitors could be scammed regardless of gender, educational background or age. Even though scams may occur, the city remains to be a popular getaway destination for the Southern part of Vietnam due to its irreplaceable natural resources and visit intention of domestic tourists. The local authority has tried different ways to suppress issues related to tourist scams, however, due to their sociocultural and economic conditions, scams find ways to exist. Under this circumstance, domestic tourists tend to figure out how to handle scams by themselves whilst very few of them rely on the public sector to deal with them.
Practical implications
Finally, some practical strategies and recommendations are given as a reference for the local authority and businesses for long-term tourist business development.
Originality/value
This paper, respectively, investigates the common scams against domestic tourists in Vung Tau, reasons they still return to this destination, and finally, how these visitors attempt to avoid scams.