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The real estate industry is an important sector of the Singapore economy. Real estate transactions are not only getting larger in numbers in Singapore but also involve increasingly huge sums of money. Unfortunately, some real estate agents have also recently been found guilty of unethical practices in Singapore. Sets out to examine the expectations of ethics in real estate agency practice in Singapore. Surveys real estate agents and their clients on their expectations of ethics in property transactions. Draws conclusions pertaining to ethical expectations from the results of this fieldwork.

In the 1960s, the Pentagon commissioned several computer scientists to build a systems of decentralised communication network that could remain functional in the event of a nuclear war. The result is the Arpanet, which initially linked up four universities. Over time, this network grew rapidly to interconnect numerous universities, research centres and commercial organisations, and became the technological underpinnings of the Internet.

This chapter delves into the crucial intersection of Destination Social Responsibility (DSR) and sustainable development within the context of coastal marine tourism destinations. The research objective is to offer a comprehensive analysis of how DSR practices influence the trajectory of sustainable development in these unique environments. Employing a qualitative interview with key stakeholders, content analysis of policy documents and quantitative surveys of tourists, this study endeavours to attain a holistic knowledge of the intricate dynamics at play. By triangulating these methods, we aim to establish a robust foundation for comprehending the multifaceted relationship between DSR initiatives and sustainable development outcomes. The findings reveal a nuanced interplay between DSR and sustainable development indicators. Notably, the integration of socially responsible practices positively correlates with enhanced environmental conservation efforts, increased community engagement and heightened visitor satisfaction levels. This research advances our comprehension of the interdependency between DSR and sustainable development. Hence, it is important to acknowledge its limitations. The practical implications of this study are manifold. Policymakers, destination managers, as well as industry stakeholders stand to benefit from a nuanced understanding of how DSR practices can be leveraged to drive sustainable development. This chapter is responsible for the current literature by offering an extensive analysis of the interplay between DSR as well as sustainable development in coastal marine tourism destinations. By synthesising empirical findings and theoretical frameworks, this research provides a valuable resource for scholars, policymakers and industry practitioners seeking to navigate the complex landscape of responsible tourism development.

In the last four years, since Volume I of this Bibliography first appeared, there has been an explosion of literature in all the main functional areas of business. This wealth of material poses problems for the researcher in management studies — and, of course, for the librarian: uncovering what has been written in any one area is not an easy task. This volume aims to help the librarian and the researcher overcome some of the immediate problems of identification of material. It is an annotated bibliography of management, drawing on the wide variety of literature produced by MCB University Press. Over the last four years, MCB University Press has produced an extensive range of books and serial publications covering most of the established and many of the developing areas of management. This volume, in conjunction with Volume I, provides a guide to all the material published so far.

The purpose of this paper is to test the viability of the media relations framework, Mediating the Media model (Pang, 2010), and ascertains its relevance to practitioners in a changing media landscape in Singapore where social media is emerging as an alternative source of information tool.

In-depth interviews with 20 media relations practitioners who were former journalists. Practitioners with journalism experience were chosen as they perform better at media relations (Sallot and Johnson, 2006a; Sinaga and Callison, 2008).

The model posits two sets of influences, i.e. internal (journalist mindset, journalist routines and newsroom routines) and external (extra-media forces and media ideology) in media relations. Internal influences were found to be more prevalent than external influences and journalist mindset was the most pervasive factor influencing media relations.

Findings are based solely on interviews and some claims cannot be corroborated. As this is a qualitative study situated in one country, it is also not generalizable.

This study will serve useful insights for new practitioners to approach media relations in a holistic and systematic manner and for seasoned practitioners to re-evaluate their current media strategies.

This inaugural test found rigor in the model, and affords an in-depth understanding of the dynamics of journalist-practitioner relationships in a changing media landscape. It also presents an intriguing opportunity for the model to be applied to countries where the media industry operates under vastly different environments so as to ensure that the model stands up to scrutiny as it seeks to be positioned as a viable model for media relations.

It is essential to provide the necessary facilities in a building for human living. However, most unit owners of high-rise buildings do not realise the importance of good property management until their buildings and common facilities have deteriorated. It is thus important to ensure adequate maintenance is provided to create and sustain a healthy living environment for high-rise households. The purpose of this study is to measure and compare the perceptions and satisfactions of residents with the facilities and maintenance services provided in two different condominiums located next to each other.

Survey questionnaires were used, and the data were collected from 120 residents of each condominium which was developed by the same developer but completed at different times. Using the IBM SPSS Statistics software, cross tabulations, χ² tests of independence and independent-samples t-tests were carried out for descriptive and inferential statistics. A simple post questionnaire survey was conducted to confirm the findings obtained from χ² tests and t-tests.

The results show that residents’ perceptions of facilities and maintenance services provided are significantly higher for the newer condominium compared to the older one. Residents’ satisfactions with facilities are also higher for the newer condominium. However, poorer lift services and their maintenance have resulted in lower overall mean satisfaction with maintenance services for the newer condominium. Nevertheless, results from data collected in post questionnaire survey reveal that the respondents still prefer to live in the newer condominium despite higher rental rates.

This paper reports only the data collected from samples of two condominiums in Kuala Lumpur.

There is a dearth of literature on residents’ perceptions and satisfactions towards facilities and maintenance services provided for high-rise residential living, particularly in Malaysia, where high-rise buildings are either managed by joint management body or management corporation depending on whether the strata titles have been issued. The findings can be used as benchmarks for property management purposes of condominiums.

This paper could be considered as the first in reporting residents’ perceptions and satisfactions with the facilities and maintenance services provided in residential high-rise buildings since the implementation of the Strata Management Act 2013, which was implemented to provide for proper maintenance and management of high-rise buildings and the common properties.

Examines gender differences in occupational stress and coping strategies among information technology (IT) personnel in Singapore. Data were collected via a combination of mail surveys and semi‐structured interviews. Analyses results of the survey using analysis of covariance procedures. Female IT personnel reported significantly higher scores on sources of stress originating from “factors intrinsic to the job”, “managerial role”, “career and achievement”, “organizational structure and climate”, and “relationships with others”. Contrary to initial prediction, no significant gender difference was found for stress originating from “home‐work interface”. With respect to coping strategies, female IT personnel tend to seek social support and talk to others when they experience stress, while men tend to suppress their emotions and deal with problems in a logical and unemotional manner. Discusses implications of findings.

This study aims to compare levels of communication satisfaction between virtual workplace and traditional workplace employees in a single firm and explore the potential causes of the differences.

Two groups, virtual office and traditional office workers, from a single firm were surveyed using Down and Hazen's Communication Satisfaction Questionnaire. Based on previous research, this study developed and tested hypotheses that traditional workers would have higher levels of satisfaction in personal feedback, communication climate, relationship with supervisors, horizontal and informal communication, organizational integration and overall communication satisfaction. Further analysis of the sample groups and of the company's process of implementation helped explain the differences found.

Contrary to the hypotheses, this study found that virtual office workers were more satisfied with organization communication than traditional office workers. A discussion of these findings suggests this firm actually took steps recommended by researchers and consultants: upper level support, appropriate technology and technological support, culture training as well as technical training, restructuring work to support a virtual workplace, and providing extra social support systems to reduce alienation.

The results of the study are limited by the company‐specific nature of the sample and number of responses.

This study should help managers and practitioners in planning and implementing the technical and human side of a virtual workplace programme. It shows that communication satisfaction can improve in a virtual workplace and describes some of the steps the sample firm took in their implementation. Academic researchers can benefit by having a basis for further research and building beyond the limitations of this study.