Gaurav Gupta, Jitendra Mahakud and Vivek Verma
The purpose of this study is to examine the impact of financial and technical education of chief executive officer (CEO) on investment–cash flow sensitivity (ICFS) of Indian…
Abstract
Purpose
The purpose of this study is to examine the impact of financial and technical education of chief executive officer (CEO) on investment–cash flow sensitivity (ICFS) of Indian manufacturing firms.
Design/methodology/approach
The study uses the dynamic panel data model and more specifically, the system-generalized method of moments (GMM) technique to investigate the effect of CEOs' education on ICFS of Indian manufacturing firms during the period 1998–1999 to 2016–2017.
Findings
The study shows that financial (technical) education of CEOs does (not) affect ICFS. The results explain that the role of the CEO's education in ICFS is highly significant during the crisis period. The robustness test depicts that the influence of financial education on ICFS is less (more) for group-affiliated and large-sized firms (stand-alone and small-sized firms). Further, the CEO's education is significantly associated with corporate investment decisions.
Research limitations/implications
Due to the unavailability of the CEO's compensation data for the selected sample, future research could explore the impact of CEO's education with respect to CEO's compensation on ICFS.
Practical implications
First, the authors find that financially educated CEOs affect ICFS; therefore, firms should take care of CEO's education during recruitment of CEOs. Second, lending agencies should also consider the educational background of the CEO before approval of funding to make it safe. Third, investors should keep in mind the educational background of the CEO for the growth of their investment as it may be easier for financially educated CEOs to borrow from the market at the time of requirement.
Originality/value
This study contributes to the existing literature by providing empirical evidence through analyzing the impact of a CEO's education on ICFS in the context of India. This study is very unique in itself as it uses the sample of manufacturing sectors of India, which are growing very fast and attracting global investors to create a global hub of manufacturing in India. This study also considers different types of education such as financial and technical education of CEOs in the context of a developing economy like India. This study made its findings robust across company characteristics and periods based on the financial crisis.
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Kamal Gulati, Angel Rajan Singh, Sachin Kumar, Vivek Verma, Shakti Kumar Gupta and Chitra Sarkar
The purpose of this study was to evaluate the impact of leadership development programme on enhancing leadership competencies of physicians in India. Assessment of leadership…
Abstract
Purpose
The purpose of this study was to evaluate the impact of leadership development programme on enhancing leadership competencies of physicians in India. Assessment of leadership competencies of physicians is critical for designing suitable leadership development programmes. The previous studies of authors have revealed significant gaps in leadership competencies among physicians in India. Hence, authors have designed a programme incorporating various facets of health-care leadership and evaluated its impact on improvement of leadership competencies of top- and mid-career level professionals.
Design/methodology/approach
A six-day offsite residential programme incorporating a three-day component of leadership development was organized, in which 96 physicians participated. A mix of pedagogical approaches was used. A pre- and post-assessment of 30 medical leadership competencies was done using a self-administered questionnaire.
Findings
Majority of participants (69%) scored their competencies at Level 3 and Level 4 (Average to Good) with a mean score ranging from 3.20 ± 0.85 to 4.12 ± 0.71 in the pre-assessment group. In contrast, in post-assessment, this shifted to Level 4 and Level 5 (Good to Very good) in 72% with mean scores ranging from 3.8 to 4.24. Statistically significant differentiation was noted in pre- and post-assessment mean scores for all 30 competencies. The maximum improvement was noted in Competency 29 “Information management system planning and implementation”, whereas the least improvement was noted in Competency 12 “Holding self and others accountable and responsible for organizational goal attainment”.
Originality/value
The authors believe that this is the first study from India to assess effectiveness of leadership development programmes on enhancing medical leadership competencies demonstrating positive outcome. The findings of this study can provide a roadmap for designing of future medical leadership development programmes for physicians in India.
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Harsuminder Kaur Gill, Vivek Kumar Sehgal and Anil Kumar Verma
Epidemics not only affect the public health but also are a threat to a nation's growth and economy as well. Early prediction of epidemic can be beneficial to take preventive…
Abstract
Purpose
Epidemics not only affect the public health but also are a threat to a nation's growth and economy as well. Early prediction of epidemic can be beneficial to take preventive measures and to reduce the impact of epidemic in an area.
Design/methodology/approach
A deep neural network (DNN) based context aware smart epidemic system has been proposed to prevent and monitor epidemic spread in a geographical area. Various neural networks (NNs) have been used: LSTM, RNN, BPNN to detect the level of disease, direction of spread of disease in a geographical area and marking the high-risk areas. Multiple DNNs collect and process various data points and these DNNs are decided based on type of data points. Output of one DNN is used by another DNN to reach to final prediction.
Findings
The experimental evaluation of the proposed framework achieved the accuracy of 87% for the synthetic dataset generated for Zika epidemic in Brazil in 2016.
Originality/value
The proposed framework is designed in a way that every data point is carefully processed and contributes to the final decision. These multiple DNNs will act as a single DNN for the end user.
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Palash Soni, Fanindra Kumar Verma, Ranjeet Ranjan and Vivek Kumar Gaba
A computational fluid dynamics based parametric analysis for shell and helical tube heat exchanger (SHTHE) using CuO/water and Al2O3/water nanofluids is the main purpose of the…
Abstract
Purpose
A computational fluid dynamics based parametric analysis for shell and helical tube heat exchanger (SHTHE) using CuO/water and Al2O3/water nanofluids is the main purpose of the present work. The parameters having impact on the performance of a heat exchanger have been studied in depth. As the solid nanoparticle shows higher thermal conductivity compared to liquid particles, inclusion of this nanoparticle into the base fluid significantly enhances the thermal conductivity of the liquid. Incorporation of nanofluid in the heat exchanger can increase its performance.
Design/methodology/approach
The simulation is performed in Solid-Works flow simulation, and the performance of SHTHE is observed by varying the pitch of helical tube from 0.013 to 0.018 m and coil diameter from 0.0813 to 0.116 m, keeping the other parameters constant. The tube side and shell side flow rate is kept as 2 LPM.
Findings
The results indicate that the effectiveness of the heat exchanger increases with the increase of pitch and coil diameter. The maximum effectiveness of 0.5022 for CuO/water and 0.4928 for Al2O3/water nanofluid is observed at a pitch of 0.018 m and the coil diameter of 0.116 m.
Originality/value
It is observed that CuO/water nanofluid shows better performance compared with Al2O3/water nanofluid. For a coil diameter of 0.116 m and pitch of 0.018 m, the SHTHE with CuO/water nanofluid shows 1.82% greater effectiveness compared to the effectiveness with Al2O3/water nanofluid.
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Diem Khac Xuan Do, Kaleel Rahman and Linda J. Robinson
Understanding negative customer engagement is important as it is argued that negative information has a stronger impact on a customer’s brand perception and purchase decision than…
Abstract
Purpose
Understanding negative customer engagement is important as it is argued that negative information has a stronger impact on a customer’s brand perception and purchase decision than that of positive information. Hence, this paper aims to propose new determinants of negatively valenced customer engagement, including disengaged and negatively engaged behaviours in a service consumption context and explore under what conditions customers display disengaged or negatively engaged behaviours.
Design/methodology/approach
This study incorporates justice theory, expectancy disconfirmation theory and psychology literature to propose determinants of negative customer engagement behaviours.
Findings
A conceptual framework is developed that proposes customer perceived justice and negative disconfirmation as determinants of negative customer engagement via the mediator of customer outrage. Moderating variables, include self-esteem, self-efficacy, altruism and vengeance; are also proposed to affect disengaged/negatively engaged behaviours.
Originality/value
This study is the first to specify the underlying reasons of negative customer engagement by establishing the conceptual linkages between negative disconfirmation, justice and negative customer engagement via the mediating role of customer outrage. Further, customer resources are used to understand disengaged/negatively engaged behaviours. In doing so, this study views negative customer engagement from the perspective of a customer’s internal response to the trigger experience, rather than the experience itself. Thus, this study contributes to literature on customer engagement by developing a conceptual framework that illustrates the underlying cognitive and affective responses that drive negative customer engagement behaviours.
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Mingyao Hu and Sohail S. Chaudhry
Enhancing consumer engagement in e-commerce live streaming is critical for e-commerce operators to build relationships and create consumer loyalty. Using the…
Abstract
Purpose
Enhancing consumer engagement in e-commerce live streaming is critical for e-commerce operators to build relationships and create consumer loyalty. Using the stimulus–organism–response model and theories from relationship marketing, the authors develop and test an integrative conceptual framework that combines various relational bonds, affective commitment, and consumer engagement.
Design/methodology/approach
Using 327 valid responses from consumers of Taobao Live, the authors employed the software Mplus7.0 to evaluate the measurement model and the structural model.
Findings
The results empirically demonstrate that social and structural bonds positively affect consumer engagement directly and indirectly via affective commitment, while financial bonds have only an indirect effect via affective commitment on consumer engagement.
Practical implications
The findings provide useful insights for e-commerce operators, who should invest in establishing relational bonds and stimulating affective commitment to improve consumer engagement.
Originality/value
This study adds to e-commerce research by being one of the first empirical studies on e-commerce live streaming, extends the marketing literature by integrating different relational bonds as antecedents of consumer engagement from the relational perspective, and enriches the affective commitment literature by distinguishing commitment to the online marketplace from commitment to the broadcaster.
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Roopendra Roopak and Somnath Chakrabarti
This study aims to perform the bibliometric analysis of the customer engagement (CE) literature, highlights the major research themes and classifies the subdomains. The study also…
Abstract
Purpose
This study aims to perform the bibliometric analysis of the customer engagement (CE) literature, highlights the major research themes and classifies the subdomains. The study also identifies antecedents and consequences, as well as dimension evolution, and suggests future research directions.
Design/methodology/approach
This study used a comprehensive bibliometric approach using Scopus data from 2002 to January 2024. Advanced analytical techniques, including bibliometric and cocitation analysis using R and bibexcel, were used. In addition, machine learning (ML)-based Latent Dirichlet Allocation (LDA) was used to extract latent themes.
Findings
This study reveals the domain’s past trend and present research scenario. The thematic analysis of CE is classified into three phases. Document cocitation analysis provided four broad clusters: conceptualization and operationalization, value creation through engagement, building relationships with brands and engagement-social media interface. The antecedents and consequences are categorized and presented along with the evolution of the multidimensional nature of CE.
Originality/value
This study adds to the literature in two key ways. First, the entire scholarly production has been compiled into one frame. Second, multiple methods were used to unravel citation, cocitation and textual data. Furthermore, ML-based LDA was used to extract latent themes from clusters and future research directions were proposed.
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The purpose of this study is to review the literature on work–life interface (WLI) studies conducted in India, including how cultural and institutional factors affect the…
Abstract
Purpose
The purpose of this study is to review the literature on work–life interface (WLI) studies conducted in India, including how cultural and institutional factors affect the work–life balance perception of Indian employees and how they differ from the west.
Design/methodology/approach
The preferred reporting items for systematic reviews and meta analyses (PRISMA) framework was used to select studies included in this systematic review.
Findings
Employees in India prioritize their family first because of the collectivist culture as opposed to the west, where work forms the role of root identity. Further, it was found that institutional support in India is lower than in developed western countries, resulting in difficulty for Indian employees to balance their work and life domains. Additionally, methodological advancement and large-scale multilevel research are much needed in India, as research on work–life studies is still in its infancy.
Research limitations/implications
This study is limited to qualitative synthesis of PRISMA framework. Adopting more advanced “meta-analysis” techniques to review quantitative studies could result in more comprehensive and informative results.
Originality/value
Since 2009, there has been an increase in empirical studies conducted on work–life studies in India, but no systematic review has been conducted to understand the various theories and variables used by researchers. In this study, we developed a conceptual model to increase the theoretical knowledge of WLI constructs.
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Jamid Ul Islam and Zillur Rahman
To understand how customer engagement has been researched in the last decade, the purpose of this paper is to provide a systematic review of customer engagement research in the…
Abstract
Purpose
To understand how customer engagement has been researched in the last decade, the purpose of this paper is to provide a systematic review of customer engagement research in the existing literature, derive a comprehensive definition of customer engagement and summarize few important and basic issues that future research should address.
Design/methodology/approach
An extensive literature review was carried out on customer engagement spread over 38 journals identified from online academic databases of Scopus, Emerald, EBSCOS and Science Direct. A total of 66 conceptual and empirical articles on customer engagement research spanning from 2005 to 2015 were analyzed based on different classification schemes.
Findings
Customer engagement is becoming a key concept in marketing. Customer engagement is a multi-dimensional concept comprising of cognitive, emotional, behavioral and social dimensions. The theoretical foundations of this concept predominantly lie with relationship marketing and service-dominant logic. Research on customer engagement has gained a significant pace in the last six years (2010-2015) but most of the articles on customer engagement have come from developed countries.
Research limitations/implications
By providing the distribution schema of customer engagement articles based on different criteria and by highlighting the future research avenues, this study is believed to serve as a valuable tool for researchers to understand the current scenario of customer engagement research in the marketing discipline and take this research area forward. This study acknowledges limitations with respect to its exclusive search criteria, which might affect its generalizability.
Practical implications
This study exhibits the favorable outcomes organizations can derive by building and managing an engaged customer base. The more an organization knows about how to engage its customers, the better adept it will be to enact so. Therefore, understanding customer engagement is imperative in that regard; this review will help organizations comprehend that better.
Originality/value
This is the first systematic review of customer engagement that provides a detailed understanding of the current state of customer engagement research on a single platform and also draws a comprehensive customer engagement conceptualization.
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Rahime Zaman Fashami, Manijeh Haghighinasab, Nader Seyyedamiri and Pari Ahadi