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Many governments are working toward a vision of government-wide transformation that strives to achieve an open, transparent and accountable government while providing responsive services. The purpose of this paper is to clarify the concept of transparency-by-design to advance open government.

The opening of data, the deployment of tools and instruments to engage the public, collaboration among public organizations and between governments and the public are important drivers for open government. The authors review transparency-by-design concepts.

To successfully achieve open government, fundamental changes in practice and new research on governments as open systems are needed. In particular, the creation of “transparency-by-design” is a key aspect in which transparency is a key system development requirement, and the systems ensure that data are disclosed to the public for creating transparency.

Although transparency-by-design is an intuitive concept, more research is needed in what constitutes information and communication technology-mediated transparency and how it can be realized.

Governments should embrace transparency-by-design to open more data sets and come closer to achieving open government.

Transparency-by-design is a new concept that has not given any attention yet in the literature.

The purpose of this study is to evaluate food supply chain stakeholders’ intention to use Industry 5.0 (I5.0) drones for cleaner production in food supply chains.

The authors used a quantitative research design and collected data using an online survey administered to a sample of 264 food supply chain stakeholders in Nigeria. The partial least square structural equation model was conducted to assess the research’s hypothesised relationships.

The authors provide empirical evidence to support the contributions of I5.0 drones for cleaner production. The findings showed that food supply chain stakeholders are more concerned with the use of I5.0 drones in specific operations, such as reducing plant diseases, which invariably enhances cleaner production. However, there is less inclination to drone adoption if the aim was pollution reduction, predicting seasonal output and addressing workers’ health and safety challenges. The findings outline the need for awareness to promote the use of drones for addressing workers’ hazard challenges and knowledge transfer on the potentials of I5.0 in emerging economies.

To the best of the authors’ knowledge, this study is the first to address I5.0 drones’ adoption using a sustainability model. The authors contribute to existing literature by extending the sustainability model to identify the contributions of drone use in promoting cleaner production through addressing specific system operations. This study addresses the gap by augmenting a sustainability model, suggesting that technology adoption for sustainability is motivated by curbing challenges categorised as drivers and mediators.

The purpose of this paper is to help in providing a better understanding of the application of blockchain technology in the context of the banking and finance sectors. The aim is to outline blockchain's benefits, opportunities, costs, risks as well as challenges of the technology in the context of banking and finance services.

Careful examination of the extant literature, including utilising relevant academic-based research databases has been carried out. It covered reviewing various research contributions published in peer-reviewed journals, academic reports, as well as technical reports to help in identifying related benefits, opportunities, costs and risks.

The findings reveal that there are limited contributions in utilising blockchain in the banking and finance sectors when compared with other sectors. As such, the study highlighted the relevant perspective of benefits, opportunities, costs and risks within such sectors.

This study helps in offering a focal point to banking and financial sector managers and decision-makers for realising the value and offerings of blockchain technology as well as associated strategies and programmes.

This study highlights the need for a holistic understanding of the various aspects of cost, benefits, risk and opportunities to create blockchain applications that work for banking and finance sectors

The purpose of this paper is to explore empirically the complexities of e‐government implementation and diffusion from a developing country perspective.

An empirical case study using an interview‐based research agenda is adopted. After reviewing the extant literature on e‐government, the paper first proposes a conceptual model, which is consequently used to explore empirically, within the State of Qatar, the key challenges influencing e‐government implementation and diffusion from organisational, technological, social and political perspectives.

The conceptual model proposed in this study offers a comprehensive overview of the implementation and diffusion challenges of e‐government through identifying various factors associated with organisational, technological, social and political perspectives from the literature. Through adopting an empirical research strategy focusing on developing countries that are not in an advanced state of e‐government development, this study offers a holistic view in understanding e‐government implementation and diffusion complexities for the benefit of similar countries.

This research only focuses on exploring empirically the implementation and diffusion challenges facing e‐government in one developing country and does not investigate how these challenges may influence citizens' adoption of these services in that country or in a wider context.

The conceptual model in this study offers practitioners, policy makers and researchers a comprehensive overview of the implementation and diffusion challenges of e‐government projects, particularly in developing countries. The key findings of this study show that, irrespective of strong financial support and resources, governments must be prepared to tackle a number of challenges related to the complexity of e‐government implementation and diffusion. In addition, the study indicates that better alignment of national ICT strategies with various local level e‐government projects, clear legislation, implementation guidelines and standards are imperative for e‐government success.

The core contribution of this research adds to the growing body of knowledge concerning the implementation and diffusion of e‐government in developing countries. In particular, the conceptual model formulated through the synthesis of extant literature offers researchers and practitioners a lens to better appreciate the key challenges that require consideration when implementing and diffusing e‐government.

The purpose of this paper is to investigate the role of the intermediary in delivering public services from government departments to different stakeholders (business and citizens) and to highlight the challenges that face the development of e‐government services in the context of Madinah City, in Saudi Arabia.

The paper uses a broad literature review to identify significant factors that contribute to e‐government adoption and diffusion success. These factors are then used as a basis for analyzing the findings from a case study that focuses on the concept of intermediaries for e‐government service delivery in Saudi Arabia. To investigate a less‐recognized phenomenon, such as the use of intermediaries in e‐government contexts, the authors adopt a qualitative case study approach to gain further understating. This method allowed examining the phenomenon in its natural settings through employing multiple methods of data collection. Further, it gave the researchers enough room to get a closer look at the reasons behind introducing the intermediary concept in the e‐government context and provided considerable flexibility during interviews and observations.

The results of this paper indicate that digital divide and poor infrastructure to conduct payments (secure transactions) for e‐government services was hindering citizens' adoption of e‐services in Saudi Arabia. Thus, the intermediary concept was facilitating citizens' access to e‐government services and helping to reduce the digital divide in Saudi Arabia. The findings also show that intermediaries helped in increasing the availability of e‐government services. Additionally, this paper finds that trust between the service provider (government) and service requester (citizens and businesses) is an important factor that influences not only e‐government adoption and diffusion, but also the role of electronic intermediary (e‐offices) in facilitating this adoption.

The authors take into account the most salient adoption factors when introducing e‐government systems. Electronic intermediaries may help to enhance the understating and analysis of those adoption factors in government settings and facilitate government departments in realizing the importance of intermediaries' role in e‐government contexts. Furthermore, this paper significantly contributes to the knowledge and practice of e‐government adoption and diffusion and provides sufficient support to decision makers in expediting e‐government adoption and diffusion.

Although significant investments have been made, to date only limited progress has been made in terms of realising fully functional and integrated e‐government services in Oman. The purpose of this paper is to identify the most salient factors that are currently influencing the development and diffusion of e‐government in Oman as perceived by government employees involved in e‐government service delivery.

The paper uses a quantitative survey‐based empirical study in three key public service agencies in Oman.

This research reveals that improved accessibility, efficiency and availability of public services may lead to high levels of confidence among citizens in relation to e‐government adoption in Oman. The study also finds that Omani information technology workforce capability has an indirect impact on citizens' trust and confidence in using e‐services.

The research focuses on the views of government employees and therefore the results represent only the views of e‐government service providers; these views may be influenced by their own experience, background and attitude towards online services.

In order to realise the vision of implementing e‐government in Oman, ten key factors are identified in this study that may serve as a starting point for decision makers and implementers. Decision makers and implementers can draw from best practices in the region and rest of the world in terms of addressing the ten factors discussed in the study.

The study analyses the salient factors influencing e‐government adoption in Oman from the service providers perspective and compares these with previously published literature on e‐government adoption that take a citizen centric perspective. This research strategy offers a new and more balanced perspective of e‐government adoption and diffusion in Oman.

This paper seeks to explore the challenges that local government face in the UK when implementing fully integrated electronic public services.

A case study based research approach using interviews with employees and citizens in a large local authority was utilised to examine both the government and citizen's perspective of electronic government (e‐government) and related service improvement efforts.

From a theoretical perspective, process and information systems integration are identified in the literature as key challenges for enabling fully functional e‐government services. However, empirical research in this paper highlights that broader issues of technical, political, and organisational origin are of equal importance but tend to be overlooked in practice.

Although the empirical research discussed in this paper is limited to one local authority, its size, geographic location and ethnic diversity makes the local authority a good illustrative example of local e‐government implementation efforts in the UK.

The findings and issues raised in this paper are of practical importance to the UK public sector and elsewhere, and can aid to enable the identification of objectives, priorities and barriers to e‐government, and options for successful implementation thereof. Conversely, the process and information systems integration issues discussed in the paper is timely and novel as national e‐government efforts are now moving from initial e‐enabling efforts to a process transformational phase in the UK.

The purpose of this paper is to analyse the research design, methodologies and approaches utilised in electronic government (e‐government) research studies published in the last decade (2000‐2012).

A profiling approach is employed to analyse 114 (out of 3,934 from 2000 to 2012) e‐government publications (with specific focus on user satisfaction) including examining variables such as country of research, sample size, type(s) of respondents, data collection methods, and statistical tools and techniques employed.

Among the research design, methodologies and approaches adopted in the extant e‐government research studies, the quantitative research based approach supported by statistical analysis was the most dominant approach applied by authors in the last decade. Few studies were found to use qualitative‐based approaches such as case studies and interviews.

The prime value and uniqueness of this research lies in presenting the type of research design, methodologies and approaches used in studies that focus on issues surrounding user satisfaction in e‐government research. This has been achieved by synthesising existing publications in Electronic Government: An International Journal (EG), Electronic Journal of Electronic Government (EJEG), International Journal of Electronic Government Research (EJEGR), Transforming Government: People, Process and Policy (TG:PPP), Government Information Quarterly (GIQ), Public Administration Review (PAR), Public Administration: An International Quarterly (PA), Journal of Public Administration Research and Theory (JPART), and Local Government Studies (LGS).

The quest for service excellence and competitive edge by firms result in the constant search for effective process and information systems management methods. The recent emergence of the application service provision (ASP) business model has promised firms remote‐access to industry robust business processes and “best of breed” enterprise applications on a rental basis. This paper examines how the ASP business model facilitates business process and information systems improvements in firms through effective process management. This is pursued through a review of relevant literature and empirical evidence gathered from a case study‐based investigation in six firms in the UK. By examining the features of remote application and business process outsourcing in the context of business process management, this paper outlines how firms can improve their business and IT performance. Findings from empirical evidence are used to substantiate the arguments and suggest areas for future research.