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Article
Publication date: 16 January 2007

Virginia W. Gerde, Michael G. Goldsby and Jon M. Shepard

In The Protestant Ethic and the Spirit of Capitalism, Max Weber chronicled how seventeenth‐century religious tenets expounded by John Calvin inadvertently laid the ideological…

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Abstract

Purpose

In The Protestant Ethic and the Spirit of Capitalism, Max Weber chronicled how seventeenth‐century religious tenets expounded by John Calvin inadvertently laid the ideological groundwork for the flourishing of eighteenth‐century capitalism. In this early work on the rise of capitalism, Weber examined the changes in attitudes of business and accepted ethical business behavior and the transition of justification from religious tenets and guidance to more secular, yet rational explanations. The purpose of this paper is to contend this transition from religious to secular moral cover for business ethics was aided by the harmony‐of‐interests doctrine, which provided moral, but secular, cover for the pursuit of self‐interest and personal wealth with an implicit, secular rationalization of promoting the public good.

Design/methodology/approach

Although Weber used Benjamin Franklin as an exemplar of the earlier Calvinist Protestantism and spirit of capitalism, advocates a case study of Robert Keayne, a seventeenth‐century Boston Puritan Merchant, as being more appropriate for Weber's thesis. The paper uses passages from Keanye's will to illustrate the seventeenth‐century Protestant ethic and spirit of capitalism, Franklin's writings to illustrate the eighteenth‐century Protestant ethic and spirit of capitalism, and various historical prose to demonstrate the legitimation of the harmony‐of‐interests doctrine which allowed for the secular moral cover for the pursuit of capitalism in the following centuries.

Findings

The original (seventeenth‐century) spirit of capitalism identified by Weber is reflected in the rational way in which Keayne conducted his business affairs and in the extent to which his business behavior mirrored Calvinist tenets.

Originality/value

This earlier spirit of capitalism is important in setting the stage for the emergence of the eighteenth‐century spirit of capitalism embodied in Franklin as seen through his writings of acceptable and moral behavior without the use of explicit religious explanations.

Details

Journal of Management History, vol. 13 no. 1
Type: Research Article
ISSN: 1751-1348

Keywords

Available. Content available
Book part
Publication date: 18 April 2018

Andreas Herrmann, Walter Brenner and Rupert Stadler

Free Access. Free Access

Abstract

Details

Autonomous Driving
Type: Book
ISBN: 978-1-78714-834-5

Available. Open Access. Open Access
Article
Publication date: 18 November 2024

Erin Meier, Andrew Nelson Brown, Barry Chovitz, Dominique Zwinkels, Michael Egharevba, Bridget McHenry, Joseph Kabatende and Ines K. Gege Buki

This practice forum paper aims to present a theoretical framework to better develop the required supply chain management (SCM) competencies and the workforce needed for managing…

470

Abstract

Purpose

This practice forum paper aims to present a theoretical framework to better develop the required supply chain management (SCM) competencies and the workforce needed for managing public health supply chains.

Design/methodology/approach

This framework is driven by iterative systems thinking, a deeper consideration of the SCM labor market and a comprehensive mapping of human resource system requirements. The framework centers around three tools. A labor market analysis assesses factors influencing supply of and demand for health SCM workers in a country context. To improve supply of and demand for workers, the SCM Professionalisation Framework provides reference documents to establish health SCM as a recognized profession. The human resources for SCM Theory of Change explains and assesses the conditions required to achieve optimal workforce performance at the organizational level. The Ministry of Health in Rwanda applied these three tools sequentially to assess and improve the supply and performance of its health SCM workforce.

Findings

The authors describe this framework, how the tools were applied in Rwanda, and early impressions of the results.

Practical implications

Practitioners can apply this approach to improve SCM competence and promote the attractiveness of health SCM positions by formalizing their professional status. This could lead to a pool of individuals who seek SCM qualifications and, in time, overcome the current shortage of health SCM workers. Employers can apply this approach to structured roles and workforce needs to meet health SCM system requirements. This would lead to a greater demand for and use of appropriately trained personnel.

Originality/value

This paper presents a novel, iterative, systems-thinking approach to develop human resources in public health supply chains. Rwanda is the first country to apply all three tools using this framework.

Details

Journal of Humanitarian Logistics and Supply Chain Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2042-6747

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Article
Publication date: 12 August 2014

Kunsoon Park, Seungwon “Shawn” Lee and Mahmood A. Khan

The purpose of this paper is twofold: to investigate the impact of franchisor support on quick service restaurant (QSR) users’ intranet acceptance; and to examine the technology…

723

Abstract

Purpose

The purpose of this paper is twofold: to investigate the impact of franchisor support on quick service restaurant (QSR) users’ intranet acceptance; and to examine the technology acceptance model (TAM) to explain QSR users’ attitude toward the franchise intranet usage. Franchisors are building intranet systems as a communication tool to assist their franchisees in performing their jobs better. However, there is a little available literature that discusses in detail the use of the intranet by franchise systems.

Design/methodology/approach

This study adopted the TAM to investigate the acceptance of the intranet in the context of QSR franchise systems. The original TAM was modified to include an external variable, franchise support. A total of 161 returned and completed responses were examined. Descriptive analysis, validity, principal component factor analysis and regression analysis were used to estimate the relationships between constructs.

Findings

The key finding of this study is that franchise support is a key in the decision for users to use intranet systems in the QSR franchise systems. This study also confirmed that there are positive and significant relationships among key variables: franchise support, perceived usefulness of intranet, perceived ease of use of intranet, attitude toward using intranet and behavioral intentions to use intranet. Regression analysis revealed that TAM is a valid model in predicting intranet adoption in restaurant franchise systems.

Originality/value

This study pursued franchise support, which was not included in the original TAM, to see how it affects perceived ease of use, perceived usefulness and intention to use. In addition, a list of recommendations for improving the situation in that franchise organization is provided.

Details

Journal of Hospitality and Tourism Technology, vol. 5 no. 2
Type: Research Article
ISSN: 1757-9880

Keywords

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Article
Publication date: 1 March 1991

Kristofer J. Fenlason

Evaluation of an individual's qualifications and performance is an integral part of entering and progressing through the ranks of most organizations. Yet, there are indications…

143

Abstract

Evaluation of an individual's qualifications and performance is an integral part of entering and progressing through the ranks of most organizations. Yet, there are indications that women in management are hampered by sex bias in evaluation situations (e.g., Heilman, 1984; Schein, 1973; Terborg, & Ilgen, 1975; Walsh, Weinberg, and Fairfield, 1987). Therefore, sex bias may be adversely affecting the personnel decision‐making processes and procedures that are often critical for establishing and maintaining a career in management.

Details

Equal Opportunities International, vol. 10 no. 3/4
Type: Research Article
ISSN: 0261-0159

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Article
Publication date: 1 December 2000

Alvin C. Burns, Laura A. Williams and James “Trey” Maxham

The critical incident technique (CIT) wherein informants describe their experiences and feelings attendant to a specific occasion is an attractive qualitative technique because it…

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Abstract

The critical incident technique (CIT) wherein informants describe their experiences and feelings attendant to a specific occasion is an attractive qualitative technique because it is easy to administer in a group setting, computer textual analysis is readily available, and it provides insight into marketplace phenomena. However, self‐disclosure theory predicts and studies have found that the informant’s gender, the target of the disclosure, and similarity between informant and target affect the quality of the informant’s narrative text. Using hypotheses from this knowledge base and adding the consumer construct of involvement, the authors conduct an experiment using CIT. Three hypotheses are supported: females disclose more than males, more is disclosed to friends than to strangers, and a high involvement topic produces more disclosure than does a low involvement one. Qualitative marketing researchers are warned that subtle biases exist in narrative text generated by the use of CIT, and precautions are suggested.

Details

Qualitative Market Research: An International Journal, vol. 3 no. 4
Type: Research Article
ISSN: 1352-2752

Keywords

Abstract

Details

Pioneering New Perspectives in the Fashion Industry: Disruption, Diversity and Sustainable Innovation
Type: Book
ISBN: 978-1-80382-345-4

Keywords

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Article
Publication date: 13 November 2019

Xin Tian, Wu He, Chuanyi Tang, Ling Li, Hangjun Xu and David Selover

Research on how to use social media data to measure and evaluate service quality is still limited. To fill the research gap in the literature, the purpose of this paper is to open…

2148

Abstract

Purpose

Research on how to use social media data to measure and evaluate service quality is still limited. To fill the research gap in the literature, the purpose of this paper is to open a new avenue for future work to measure the service quality in the service industry by developing a new analytical approach of using social media analytics to evaluate service quality.

Design/methodology/approach

This paper uses social media data to measure the service quality of the airline industry with the SERVQUAL metrics. A novel benchmark data set was created for each SERVQUAL metric. The data set was analyzed through text mining and sentiment analysis.

Findings

By comparing the results from social media with official service quality report from the Department of Transportation, the authors found that the proposed service quality metrics from social media are valid and can be used to estimate the service quality.

Practical implications

This paper presents service quality metrics and a methodology that can be easily adopted by other businesses to assess service quality. This study also provides guidance and suggestions to help businesses understand how to collect and analyze social media data for the purpose of evaluating service quality.

Originality/value

This paper offers a novel methodology that uses text mining and sentiment analysis to help the airline industry assess its service quality.

Details

Journal of Enterprise Information Management, vol. 33 no. 1
Type: Research Article
ISSN: 1741-0398

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Article
Publication date: 10 May 2023

Juan Luis Nicolau, Zheng Xiang and Dan Wang

This paper aims to investigate the links between daily review sentiment and the hotel performance measures of occupancy rate (OR), average daily rate (ADR) and revenue per…

970

Abstract

Purpose

This paper aims to investigate the links between daily review sentiment and the hotel performance measures of occupancy rate (OR), average daily rate (ADR) and revenue per available room (RevPAR).

Design/methodology/approach

The authors conducted review sentiment analyses in three moments (−1, −7 and −14 days) before arrival time using a data set of budget hotel performance and online reviews. The aim was to identify the effect of review sentiment in the budget hotel market on the three performance metrics.

Findings

Daily sentiment positively affects ADR and negatively affects OR and RevPAR, but only up to a certain threshold, after which the trend reverses. Prices increase with the level of sentiment, and high prices lead to low OR and RevPAR only when the sentiment scores are low. When they are high, they are associated with low rates, which lead to high OR and RevPAR.

Research limitations/implications

Daily review sentiment can be viewed as a valuable “barometer” indicating a hotel’s daily operational effectiveness. Daily sentiment can thus allow hotel managers to adjust their dynamic pricing strategies more accurately.

Originality/value

This study identifies daily sentiment as an alternative predictor of hotel performance. In addition to the roles of valence and volume in the decision-making process, the authors found that daily review sentiment can be an “in-the-moment” factor with a high impact, encouraging consumers to complete their transactions. This study suggests that aggregated measures such as the total number of reviews and overall ratings of the hotel should not be the sole consideration in reputation management.

Details

International Journal of Contemporary Hospitality Management, vol. 36 no. 3
Type: Research Article
ISSN: 0959-6119

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Article
Publication date: 13 November 2017

Wu He, Xin Tian, Ran Tao, Weidong Zhang, Gongjun Yan and Vasudeva Akula

Online customer reviews could shed light into their experience, opinions, feelings, and concerns. To gain valuable knowledge about customers, it becomes increasingly important for…

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Abstract

Purpose

Online customer reviews could shed light into their experience, opinions, feelings, and concerns. To gain valuable knowledge about customers, it becomes increasingly important for businesses to collect, monitor, analyze, summarize, and visualize online customer reviews posted on social media platforms such as online forums. However, analyzing social media data is challenging due to the vast increase of social media data. The purpose of this paper is to present an approach of using natural language preprocessing, text mining and sentiment analysis techniques to analyze online customer reviews related to various hotels through a case study.

Design/methodology/approach

This paper presents a tested approach of using natural language preprocessing, text mining, and sentiment analysis techniques to analyze online textual content. The value of the proposed approach was demonstrated through a case study using online hotel reviews.

Findings

The study found that the overall review star rating correlates pretty well with the sentiment scores for both the title and the full content of the online customer review. The case study also revealed that both extremely satisfied and extremely dissatisfied hotel customers share a common interest in the five categories: food, location, rooms, service, and staff.

Originality/value

This study analyzed the online reviews from English-speaking hotel customers in China to understand their preferred hotel attributes, main concerns or demands. This study also provides a feasible approach and a case study as an example to help enterprises more effectively apply social media analytics in practice.

Details

Online Information Review, vol. 41 no. 7
Type: Research Article
ISSN: 1468-4527

Keywords

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