Vincent Wing Sun Tung, Timothy Mou Fei Cheong and Stephen James To
The purpose of this paper is to review the past and future perspectives of smart mobility in the context of destinations.
Abstract
Purpose
The purpose of this paper is to review the past and future perspectives of smart mobility in the context of destinations.
Design/methodology/approach
A review of previous work on smart mobility is provided.
Findings
The development of smart mobility will bring unprecedented changes to tourism management, particularly in the areas of tourist travel patterns and decision-making.
Originality/value
It is relevant and timely to discuss the link between smart mobility and tourism management given the profound changes that they will bring to smart destinations.
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Vincent Wing Sun Tung and Norman Au
The purpose of this study is to explore consumer reviews with robotics based on the five dimensions for evaluating user experiences (i.e. embodiment, emotion, human-oriented…
Abstract
Purpose
The purpose of this study is to explore consumer reviews with robotics based on the five dimensions for evaluating user experiences (i.e. embodiment, emotion, human-oriented perception, feeling of security and co-experience), as derived from research in human-robot interactions (HRI).
Design/methodology/approach
The study first reviews the five dimensions for evaluating user experiences in HRI and then analyzes user experiences with robotics at four hotels (i.e. Yotel New York, Aloft Cupertino, Henn-na Hotel Japan and Marriott Residence Inn LAX) based on reviews on TripAdvisor, Agoda, Yelp and Booking.com.
Findings
The findings highlight the influence of robotic embodiment and human-oriented perceptions on consumer experiences. The findings also suggest that users and robots can co-create novel experiences, with some guests even proactively seeking new opportunities to interact and communicate with robots to develop a certain level of “relationship” with them.
Research limitations/implications
An understanding of user experiences from HRIs can inform future hospitality and tourism research and management.
Practical implications
This study contributes to hospitality and tourism management by highlighting current practices with robotics to suggest areas of improvements for enhancing future consumer experiences.
Social implications
Consumer experiences will change rapidly as hospitality and tourism management deploys robotics in the future.
Originality/value
This is one of the early studies in the field to explore consumer experiences with robotics based on the five dimensions for evaluating user experiences from research in HRI. In doing so, this study provides a number of theoretical and managerial implications relevant for hospitality and tourism research and practice.
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Denis Tolkach and Vincent Wing Sun Tung
This paper aims to evaluate the career patterns and global mobility trajectories of hospitality and tourism graduates that are relevant for global knowledge and local talent…
Abstract
Purpose
This paper aims to evaluate the career patterns and global mobility trajectories of hospitality and tourism graduates that are relevant for global knowledge and local talent management.
Design/methodology/approach
This study maps and assesses the public profiles of over 2,000 hospitality and tourism graduates from five institutions each from a different territory using a popular online professional network.
Findings
The findings highlight a network of worldwide mobility from hospitality and tourism graduates of the five institutions. The findings also suggest five different types of mobility trajectories (i.e. stateside, intra-regional, continental, inter-regional and global) and career patterns (i.e. rooted, prospector, seeker, two-homes and wanderer).
Research limitations/implications
Geographical mobility of graduates in tourism and hospitality is one of the less studied phenomena; however, it is important to understand due to growing concerns regarding globalization of the workplace and internationalization of education.
Practical implications
This study provides insights into how knowledge transfer and talent management could be impacted by the global graduate movements.
Originality/value
This is one of the first studies to date to combine mobility trajectories with a classification of career patterns to provide implications relevant for global knowledge and local talent management.
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Vincent Wing Sun Tung and Rob Law
The purpose of this study is to review recent work in the robotics literature and identify future opportunities for consumer/tourist experience research in human-robot…
Abstract
Purpose
The purpose of this study is to review recent work in the robotics literature and identify future opportunities for consumer/tourist experience research in human-robot interactions (HRIs).
Design/methodology/approach
The paper begins by covering the framework of robotic agent presence and embodiment that are relevant for HRI. Next, the paper identifies future opportunities for hospitality and tourism scholars to undertake consumer/tourist experience research in HRIs.
Findings
The result of this study provided potential directions for advancing theoretical, methodological and managerial implications for tourism experience research in HRI.
Research limitations/implications
Concepts from robotics research are diffusing into a range of disciplines, from engineering to social sciences. These advancements open many unique, yet urgent, opportunities for hospitality and tourism research.
Practical implications
This paper illustrates the speed at which robotics research is progressing. Moreover, the concepts reviewed in this research on robotic presence and embodiment are relevant for real-world applications in hospitality and tourism.
Social implications
Developments in robotics research will transform hospitality and tourism experiences in the future.
Originality/value
This research is one of the early papers in the field to review robotics research and provide innovative directions to broaden the interdisciplinary perspective for future hospitality and tourism research.
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Anne L.L. Tang, Vincent Tung and Tiffany Cheng
This paper aims to examine the relationships between undergraduate management students’ emotional interest (EI) and cognitive interest (CI) in research methods (RMs), the…
Abstract
Purpose
This paper aims to examine the relationships between undergraduate management students’ emotional interest (EI) and cognitive interest (CI) in research methods (RMs), the perceived applicability of RMs to future careers and motivation to study RMs within the Asian higher education context. This draws implications for better pedagogical approaches to motivating them to study RMs.
Design/methodology/approach
A pre–post-semester cohort study design was conducted with 172 undergraduate management students enrolled on an RMs subject by means of a self-administrated online survey using Qualtrics. A total of 170 students responded to the pre-semester survey and 116 students to the post-semester one. The main instrument was adapted from Mazer’s (2012) study interest scale. Regression analysis was applied to investigating the relationship between students’ EI and CI in RMs with perceived applicability of RMs to future careers and their motivation to study RMs.
Findings
The findings have shown that there was a significant relationship between undergraduate management students’ CI and EI and perceived applicability of RMs to future careers and their study motivation towards RMs. The regression model built on the two independent variables of students’ EI in RMs and their perceived applicability of RMs to future careers served to have higher accuracy in predicting their study motivation.
Originality/value
This paper contributes to enriching the conceptual understanding of the conflating influences of undergraduate management students’ intrinsic and extrinsic motivation levels on studying RMs within the Asian higher education context. Practically, this study explores different pedagogical approaches to better motivating students to study RMs.
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Simon Hudson and Vincent Wing Sun Tung
The purpose of this paper is to understand and identify the marketing strategies and specific promotional tools used by film commissions to attract the production of films and…
Abstract
Purpose
The purpose of this paper is to understand and identify the marketing strategies and specific promotional tools used by film commissions to attract the production of films and television.
Design/methodology/approach
The paper involves in‐depth interviews with film commissions worldwide and a content analysis of their promotional materials.
Findings
Film commissions employ three key strategic marketing approaches when promoting their locations to film producers – product differentiation, service differentiation, and cost advantages. They use six main specific promotional tactics – advertising, sales promotions, joint promotions, public relations, online marketing, and direct marketing and personal selling. A model explaining the relationship between film commissions and film producers involving these strategies and promotional tools is suggested.
Research limitations/implications
The marketing of film locations is under‐researched and has to be further addressed in the marketing literature. Future research can seek to identify the specific marketing activities that will lead to success for the marketing of film locations.
Practical implications
Examples of the best marketing practices amongst film commissions are highlighted.
Originality/value
This is an original contribution in that it is the first academic paper to address the marketing of film locations. It will be of significant value to film locations seeking to attract production to their locations.
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J.R. Brent Ritchie, Vincent Wing Sun Tung and Robin J.B. Ritchie
The essence of tourism is the development and delivery of travel and visitation experiences. This paper aims to provide a quantitative and qualitative assessment of articles in…
Abstract
Purpose
The essence of tourism is the development and delivery of travel and visitation experiences. This paper aims to provide a quantitative and qualitative assessment of articles in major tourism journals in order to enhance our understanding of the tourism experience, with a special emphasis on the management issues associated with delivering these experiences to destination visitors.
Design/methodology/approach
Several leading tourism journals were evaluated to identify the articles that focused on tourism experiences. Content analysis was used to determine the quantitative extent of the contributions and the qualitative nature of the articles published in each journal.
Findings
Despite growth in the total number of articles published by each major journal, there was no substantial increase in experience-related papers. The findings suggest that, despite its fundamental importance, experience-related research remains under-represented in the tourism literature.
Research limitations/implications
While this paper focused on the “leading” tourism journals as defined by various studies in the past, other journals and other publications that target a specific niche readership may also have worthwhile contributions to the understanding of tourism experiences and related management issues. Future research should seek to accommodate this in an effort to acknowledge a more comprehensive list of journals and books.
Originality/value
This is the first formal study to date that comprehensively addresses the contributions of leading tourism journals to the literature on tourism experiences. Understanding the nature of tourism experiences is of significant value to scholars and practitioners, since providing tourists with high-quality, memorable experiences constitutes the essence of tourism and tourism management.
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Tayfun Yörük, Nuray Akar and Neslihan Verda Özmen
The purpose of this study is to reveal the research trends in guest experiences of service robots in the hospitality industry.
Abstract
Purpose
The purpose of this study is to reveal the research trends in guest experiences of service robots in the hospitality industry.
Design/methodology/approach
In this study, a review was carried out on the Web of Science (WoS) database with the assistance of bibliometric analysis techniques. Cluster analysis was also employed for this to group important data to determine the relationships and to visualize the areas in which the studies are concentrated. The thematic content analysis method was used to reveal on which customer experiences and on which methods the focuses were.
Findings
On the subject of experiences of service robots, the greatest number of publications was in 2021. In terms of country, China has come to the fore in the distribution of publications. As a result of thematic content analysis, it was determined that the leading factor was the main dimension of emotional experience. In terms of sub-dimensions, social interactions attracted more attention. Most of the studies discussed were not based on any theory. Apart from these, the Technology Acceptance Model (TAM), the Service Quality Model (SERVQUAL) and Perceived Value Theory (PVT) were featured more prominently among other studies.
Research limitations/implications
In this study, only the WoS database was reviewed. In future studies, it would be possible to make contextual comparisons by scanning other databases. In addition to quantitative research designs, social dimensions may be examined in depth following qualitative research methods. Thus, various comparisons can be made on the subject with mixed-method research designs. Experimental research designs can also be applied to where customers have experienced human-robot interactions (HRIs).
Originality/value
In the hospitality industry, it is critical to uncover every dimension of guests' robot acceptance. This study, which presents the current situation on this basis, guides future projections for the development of guest experiences regarding service robots in the hospitality industry.
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Che-Hung Liu, Jen Sheng Wang and Ching-Wei Lin
The purpose of this paper is to demonstrate the applications of big data in personal knowledge management (PKM).
Abstract
Purpose
The purpose of this paper is to demonstrate the applications of big data in personal knowledge management (PKM).
Design/methodology/approach
Five conventional knowledge management dimensions, namely, the value of data, data collection, data storage, data application and data presentation, were applied for integrating big data in the context of PKM.
Findings
This study concludes that time management, computer usage efficiency management, mobile device usage behavior management, health management and browser surfing management are areas where big data can be applied to PKM.
Originality/value
While the literature discusses PKM without considering the impact of big data, this paper aims to extend existing knowledge by demonstrating the application of big data in PKM.