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Customer service provision is a growing phenomenon on social media and parcel shipping companies have been among the most prominent adopters. This has coincided with greater interest in the development of analysis techniques for unstructured big data from social media platforms, such as the micro-blogging platform, Twitter. Given the growing use of dedicated customer service accounts on Twitter, the purpose of this paper is to investigate the effectiveness with which parcel shipping companies use the platform.

This paper demonstrates the use of a combination of tools for retrieving, processing and analysing large volumes of customer service-related conversations generated between parcel shipping companies and their customers in Australia, UK and the USA. Extant studies using data from Twitter tend to focus on the contributions of individual entities and are unable to capture the insights provided by a holistic examination of the interactions.

This study identifies the key issues that trigger customer contact with parcel shipping companies on Twitter. It identifies similarities and differences in the approaches that these companies bring to customer engagement and identifies the opportunities for using the medium more effectively.

The development of consumer-centric supply chains and relevant theories require researchers and practitioners to have the ability to include insights from growing quantities of unstructured data gathered from consumer engagement. This study makes a methodological contribution by demonstrating the use of a set of tools to gather insight from a large volume of conversations on a social media platform.

This paper aims to analyse how both Lin’s birthplace identity and his Christian identity contributed to his fruitful public career and to ascertain which identity became the most significant.

Archival research is the main method used in this paper. The most important archives drawn from are the Daniel Tse Collection in the Special Collection and Archives of the Hong Kong Baptist University Library. Oral history has also been used in this paper to uncover more material that has not yet been discussed in existing scholarly works.

This paper argues that although Lin’s birthplace identity and social networks helped him to start his business career in Nam Pak Hong and develop into a leader in the local Chaozhou communities, these factors were insufficient to his becoming a respectable member of the Chinese elite in post-war Hong Kong. He became well known not because of his leading position in local Chaozhou communities or any great achievement he had obtained in business but because of his contribution to the development of Christian education. These achievements earned him a reputation as a “Christian educator”. Thus Lin’s Christian identity became more important than his birthplace identity in contributing to his successful public career.

This paper has value in showing how Christian influences interacted with various cultural factors in early Hong Kong. It also offers insights into Lin’s life and motivations as well as the history of the institutions he contributed to/founded. It not only furthers our understanding of the Chinese Christian business elite in early Hong Kong but also provides us with insights when further studying this group of people in other British colonies in Asia.

Culturally and linguistically diverse (CLD) families of children with developmental disabilities (DD) often face more significant challenges in obtaining services than families of typical children. It is critical for these families to build and improve their family resilience at the early stage when their children are newly diagnosed with disabilities. This paper explores how to integrate family resilience theory into daily Parent to Parent support to strengthen family resilience for CLD families of children with disabilities to better prepare them for future challenges, crises, and uncertainties. Using a case study design that includes interviews and surveys, we recruited CLD parents of children newly diagnosed with disabilities and provided adapted services to these parents for about three months. This paper explores the adapted Parent to Parent practices and outcomes from the perspectives of cultural brokers who offer the adapted daily support. Findings highlighted the promising outcomes of the adapted support model for CLD families of children with disabilities and identified challenges during the support process. Further research is needed to confirm the findings.

The purpose of this paper is to report a qualitative study exploring how parents have been included in school governance in Hong Kong and in what ways their roles have been evolving in state education.

The qualitative method was adopted in this exploratory study, the findings of which help provide insights for conceptualization of phases of progression of the development of how parents have been included in state education in Hong Kong. The method of exploration is two‐fold. First, evidence was obtained through examining Hong Kong's educational policy documents with regard to parent‐school relations in the last two decades and taking reference to the literature and research studies on parent involvement in Hong Kong. Second, two focus group interviews were conducted with parents and teachers respectively, in order to obtain data of development of the relationship between home and school in times of reforms.

Derived from the findings, four phases of development of how parents are included in school governance are conceptualized. They are: parents as unwelcome guests – separate responsibilities; parents as volunteers – encouraging participation; parents as clients: accountability approach; and parents as school governors – shared responsibilities. The issue of whether including parents in school governance is reality or rhetoric emerging from the data was discussed.

The findings of this study contribute to the international studies on parent involvement in school governance, so as to formulate an effective policy that helps facilitate parents as “real” but not “rhetorical” school governors.

The purpose of this paper is to report how teachers have engaged in a Learning Study to develop, from the experience of their students, an object of learning which has important implications for pedagogy.

This paper uses a Learning Study of the economic concept of price over three cycles with varying groups of high school students which explored the effect of context and cognitive bias on the learners’ understanding of the object.

The object of learning has the following critical aspects: the attributes of the commodity, the exchange mechanism (e.g. the market structure) and consumer rationality. This finding enriches the critical aspects – supply and demand – of the object of learning price found in the current Learning Study literature and current high school textbooks.

Making explicit the variation between mainstream and behavioural models of economic phenomena helps learners to see what is critical – to see the potential and the limitations of those models for understanding the world and acting within it. Without sight of an alternative model it is impossible for the learner to distinguish between the mainstream model of supply and demand and what it purports to describe. Without behavioural dimensions, economics may not appear relevant to consumer decision-making.

Information Systems (IS) research has built up a considerable understanding of digital platform ecosystems, while policymakers worldwide are aiming to introduce platform regulations that seek to erode fundamental mechanisms of digital platforms. This viewpoint article provides an introduction to how platform regulation affects our current understanding of digital platform ecosystems and suggests opportunities for future research.

A detailed analysis of the effects of the European Union (EU) Digital Markets Act (DMA) on current findings of organizational, technical and economic IS platform research.

Government regulations of digital platforms such as the DMA likely affect the central mode of operation of platforms in the scope of the regulation. The authors preconceive a major impact on platform openness, governance, steering the platform supply-side, modularity, nestedness, network effects, pricing and single-/multi-homing. In addition, the authors present opportunities for future research in each of these IS platform research streams.

Landmark regulations implemented in the past, such as the General Data Protection Regulation (GDPR), caused paradigm changes that fertilized research opportunities in IS and beyond. This viewpoint article aims to nudge studies that examine the changed mode of operation of platforms following platform regulation.

Examines the recent research on advertising in mainland China over the 1979‐1998 period. Suggests that findings show a sustained effort in academic research/publications on advertising in China is in the early stage of its development and whilst many areas have been researched, there are many more yet to be touched. Concludes that the research is seldom based on established theoretical or conceptual framework and the research methods and types of analysis used have not been very advanced when compared to general advertising research.