Vikash Sharma, Rakesh D. Raut, Usharani Hareesh Govindarajan and Balkrishna Eknath Narkhede
The research article's primary purpose is to understand the advancements in urban logistics and allied fields over time along with a consideration of its enabling technologies.
Abstract
Purpose
The research article's primary purpose is to understand the advancements in urban logistics and allied fields over time along with a consideration of its enabling technologies.
Design/methodology/Approach
An initial review is used to build a keyword vocabulary, combinations of which were then applied to the Scopus, ScienceDirect, Emerald Insights, the Web of Science (WOS), Elsevier, Taylor and Francis, Wiley, Inderscience, Springer, Google Scholar and IEEE Xplore for extracting academic publication collection. The first part includes bibliometric analysis; network analysis is done based on the finally selected 645 papers (only those articles include either of the keywords mentioned above in title, abstract, and keywords). The second part conducts a review of the existing literature review studies (only 21 literature review studies out of 645 articles). The last one discusses the advancement in the topics based on the selected research articles.
Findings
This research discussed the advancement of the urban logistics and allied field, key academic forums and key researchers. It is evident from the analysis that the research related to key emerging themes like implementing innovative concepts and sustainability; application of green technologies; data collection, visualization, monitoring and sharing; and automatic logistic systems are still in the nascent stage. However, these research areas gained momentum in the recent past.
Research limitations
Urban logistics are essential and play a crucial role for such rapidly growing cities to function. Despite playing a vital role, urban ecosystem logistics is often neglected in formal urban planning. Hence, as a response to customer and business demand, private entities regularly invest in new technologies and solutions. Since such investments are toward profits, various environmental, social and economic challenges arise.
Originality/value
This research investigates the advancements in urban logistics toward smart, sustainable reforms in developing enabling technologies and markets. The obtained research articles are subjected to bibliometric, descriptive, network and content analysis to present a rundown of advancements, relationships and trends in emerging research gaps.
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Satyanandini Arjunan, Minu Zachariah and Prathima Bhat K.
After reading this case, the students will be able to comprehend the conceptual framework of entrepreneurial learning to tap business opportunities; identify the challenges of…
Abstract
Learning outcomes
After reading this case, the students will be able to comprehend the conceptual framework of entrepreneurial learning to tap business opportunities; identify the challenges of small businesses; understand the structure of the franchise business model; and recognise the need for succession planning for business sustainability and evaluate various options for succession.
Case overview/synopsis
“Jute Cottage”, the two-decade-old brand, was operating through its own stores and franchise outlets. The brain behind the brand was Nasreen and her husband Bilal. Dire times led the duo, venture into this business. It was in 1992, the family had relocated from Kolkata and was trying to make a living in Bangalore. Nasreen joined as a teacher and her husband focused on his existing trading business in jute packaging material. This was when Nasreen tried selling jute bags from home that were bought from Kolkata. After a few years, when Bilal’s business had a setback, Nasreen thought of giving a push to her home business. This was how a business that was started at a small level grew slowly and steadily under Nasreen’s leadership to become a brand and reach the current level of owning four stores and 10 franchise outlets across South India. As Nasreen and Bilal were growing old and wanted to retire, they expected their only son, Ataullah, to take over the reins of their business. But to their dismay, he was not interested, as his focus was on movie-making and designing.
Complexity academic level
The case can be taught to MBA/PGDM students to give them experiential learning in the courses on Entrepreneurship and Strategy. It gives insight on how to tap the business opportunities, grow and sustain. The case also highlights the need for succession planning for business continuity.
Supplementary materials
Teaching notes are available for educators only.
Subject code
CSS 3: Entrepreneurship.
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Alireza Sheikh and Newsha Asemani
This study aims to examine the influence of brand awareness on brand equity with the mediating role of brand association and perceived quality.
Abstract
Purpose
This study aims to examine the influence of brand awareness on brand equity with the mediating role of brand association and perceived quality.
Design/methodology/approach
This research is applied in terms of the objective and descriptive survey in terms of methodology because its objective is to describe the studied conditions or phenomena and also the relationship between research variables that have been conducted in the field method.
Findings
The results explained that 53% of respondents are female and 47% of respondents are male. Most respondents are between 30 and 40 years old, and the youngest respondents are less than 30 years old. Most respondents were specialists, and the 134 respondents were subspecialists. The results explained that the significance level of the Kolmogorov–Smirnov test for research variables is less than 0.05 and has an abnormal distribution. The abnormality of the data in this study directed the authors to use PLS software to analyze the data.
Originality/value
To the best of the authors’ knowledge, it is the first time that research is prepared to study the impact of these marketing parameters on dentists’ prescription behavior.
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This paper aims to find out the performance of the Grameen Banks of West Bengal after their merger.
Abstract
Purpose
This paper aims to find out the performance of the Grameen Banks of West Bengal after their merger.
Design/methodology/approach
The objective of the paper is to measure the performance of Paschim Banga Gramin Bank (PBGB) and Bangiya Gramin Vikash Bank (BGVB) after their amalgamation, to compare the performance of PBGB and BGVB, using the key performance indicators and to analyze the future scope of these two banks. The factors that are considered for this study are number of branches (if these banks could reach maximum of the rural mass), number of staffs (if these banks generated employment after the merger), investments, deposits, composition of total funds (owned funds and borrowed funds), lending services, productivity per branch and per staff, etc. The study uses statistical tools to analyze the data.
Findings
It has been observed that there exists a significant difference in the “Branch Network” of PBGB and BGVB. A significant difference has been observed in the “Number of Staffs” of PBGB and BGVB. It has been found that there is a significant difference in the “three type of funds” of PBGB and BGVB. It has been found that there is a significant difference in the “Investments” of PBGB and BGVB. A significant difference has been observed in the “Deposits” of PBGB and BGVB. It has been found that there is a significant difference in the “Outstanding Loan” amount of PBGB and BGVB. It has been observed that there is a significant difference in the “Loan Issued” amount of PBGB and BGVB. It has been found that there is no significant difference in the Productivity “Per Branch” and “Per Employee” of PBGB and BGVB.
Research limitations/implications
The study is based on the published/secondary data and is restricted to two Regional Rural Banks of West Bengal, the PBGB and the BGVB, for nine years, 2012–2020.
Social implications
The paper will help the future researchers, to know the performance of the Grameen Banks for the study period; this will help them to carry on with the study in the future.
Originality/value
The work is original and never sent to anywhere else for publication.
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Leadership is crucial for promoting employees’ environmental behaviour, essential for implementing sustainability initiatives. Academics and practitioners emphasize the need for…
Abstract
Purpose
Leadership is crucial for promoting employees’ environmental behaviour, essential for implementing sustainability initiatives. Academics and practitioners emphasize the need for integrated top-to-bottom actions to address environmental issues effectively. Thus, the purpose of this study is to investigate how Environment-Specific Servant Leadership (ESSL), via Employee Green Value (EGV), promotes Green Organizational Citizenship Behaviour (GOCB).
Design/methodology/approach
The present study adopted a quantitative cross-sectional approach. Additionally, a total of 333 data points were collected from employees working in various hospitals in Ranchi, India. The data and hypothesized relationships were analysed using PLS-SEM with SmartPLS 4.0 software.
Findings
The present results indicate that ESSL has a notable direct effect on employees’ GOCB. Moreover, EGV was identified as a partial mediator in the relationship between ESSL and GOCB.
Practical implications
The findings imply that leaders who prioritize sustainability and exhibit environmentally responsible behaviour, along with employees who value and prioritize green initiatives, can create a workplace that value pro-environmental practices. In this workplace employees are also likely to demonstrate green organizational citizenship behaviour, therefore promoting sustainable practices and outcomes.
Originality/value
This study provides valuable insight into the individual psychological mechanisms that drive voluntary participation in environmental protection and conservation efforts. Furthermore, the study also highlighted the relationship between ESSL, EGV and GOCB in terms of their work environment as well as highlighting the potential for organizations to create a more sustainable and socially responsible workplace.
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In the last 10 years, India has amended its laws dealing with sexual offences against women with the changes ranging from increasing terms of imprisonment for the offence of rape…
Abstract
In the last 10 years, India has amended its laws dealing with sexual offences against women with the changes ranging from increasing terms of imprisonment for the offence of rape to state-funded compensation schemes for women and child victims. In this regard, challenges persist for the agencies of the criminal justice system in India especially the courts to realise the vision of restorative justice as these forums have to navigate the relevant statutory provisions and binding precedents. This chapter seeks to analyse the challenges faced by courts in proper reintegration of victims and offenders of sexual offences, the institutional responses of the courts and suggests reforms to the criminal justice system in India in consonance with the principles of restorative justice acknowledged in the restorative justice movement in the international discourse.
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Sanjay Kumar Kar and Subrat Sahu
Marketing - value proposition and value delivery, switching cost, customer acquisition and retention, positioning, pricing, distribution and retailing, role of trust and…
Abstract
Subject area
Marketing - value proposition and value delivery, switching cost, customer acquisition and retention, positioning, pricing, distribution and retailing, role of trust and transparency to build sustainable relationship in B2B context, and efficient service delivery.
Study level/applicability
Undergraduate and graduate students in marketing, business administration, strategy, retailing, B2B marketing, services marketing and general management courses. Also, it can be used for executive management/training programmes.
Case overview
The case focuses on an existing scenario of a natural gas business in Gujarat, India, in order to provide understanding of marketing challenges, especially in the B2B context, faced by organisations in this evolving business environment. The case examines the strategies and policies implemented by the company and their impact on the customer. The case presents reactions and responses from the concerned customers. The case illustrates the criticalness of understanding customer expectations and designing and delivering customer centric strategies to sustain market leadership in an evolving and competitive market.
Expected learning outcomes
The case study enables the students to understand and analyse: the current business environment; the important factors impacting natural gas business; economic analysis of energy; opportunity and challenges for doing cleaner and greener business; role of cleaner fuel to reduce carbon footprint; and carbon credit impacting top line and bottom line of a customer. The case provides students the opportunity to understand and analyse the importance of switching costs to acquire a new customer; and devising and implementing marketing strategies to expand customer base and enter into new territories.
Supplementary materials
Teaching notes.
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Divya Divya, Riya Jain, Priya Chetty, Vikash Siwach and Ashish Mathur
The paper focuses on bridging the existing literature gap on the role of leadership in influencing employee engagement considering the advancement in technologies. With this, the…
Abstract
Purpose
The paper focuses on bridging the existing literature gap on the role of leadership in influencing employee engagement considering the advancement in technologies. With this, the author explores how the three critical elements of service-based companies' business environment-artificial intelligence (AI) success, employee engagement, and leadership are interlinked and are valuable for raising the engagement level of employees.
Design/methodology/approach
A purposive sampling strategy was used to select the employees working in the respective companies. The survey was distributed to 150 senior management employees but responses were received from only 56 employees making the response rate 37.33%. Consequently, an empirical examination of these 56 senior management employees belonging to service-based companies based in Delhi NCR using a survey questionnaire was conducted.
Findings
The PLS-SEM (partial least squares structured equation modelling) revealed that AI has a positive role in affecting employee engagement levels and confirmed the mediation of leadership. The magnitude of the indirect effect was negative leading to a reduction in total effect magnitude; however, as the indirect effect model has a higher R square value, the inclusion of a mediating variable made the model more effective.
Research limitations/implications
This study contributes to extending the existing knowledge of the academicians about the relationship theory of leadership, AI implementation in organizations, AI association with leadership and AI impact on employee engagement. The author extends the theoretical understanding by showing that more integration of AI-supported leadership could enable organizations to enhance employee experience and motivate them to be engaged. Despite its relevance, due to the limited sample size, focus on a specific geographic area (Delhi NCR) and the constraint of only using quantitative analysis, the findings open the scope for future research in the form of qualitative and longitudinal studies to identify AI-supported leadership roles.
Practical implications
The study findings are beneficial majorly for organizations to provide them with more in-depth information about the role of AI and leadership style in influencing employee engagement. The identified linkage enables the managers of the company to design more employee-tailored strategies for targeting their engagement level and enhancing the level of productivity of employees. Moreover, AI-supported leadership helps raise the productivity of employees by amplifying their intelligence without making technology a replacement for human resources and also reducing the turnover rate of employees due to the derivation of more satisfaction from existing jobs. Thus, given the economic benefit and societal benefits, the study is relevant.
Originality/value
The existing studies focused on the direct linkage between AI and employee engagement or including artificial intelligence as a mediating variable. The role of leadership is not evaluated. The leadership enables supporting the easy integration of AI in the organization; therefore, it has an important role in driving employee engagement. This study identifies the contribution of leadership in organizations by providing the means of enhancing employee satisfaction without hampering the social identity of the company due to the integration of AI.
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Saliha Theiri and Bahaaeddin Ahmed Alareeni
The concept of corporate social responsibility (CSR) covers a wide range of actions toward sustainable development. While there are growing bodies of research examining the…
Abstract
Purpose
The concept of corporate social responsibility (CSR) covers a wide range of actions toward sustainable development. While there are growing bodies of research examining the drivers of CSR, little has been done to examine the effect of the characteristics of the managerial team on CSR. This paper aims to investigate the interplay between managerial characteristics and CSR practices to discover how such a fit affects financial performance.
Design/methodology/approach
A partial least squares-path modeling approach was applied to a sample of 60 French companies in the tourism sector (hotels, restaurants, leisure and leisure equipment) from 2014 to 2019. This choice was triggered by the importance of this sector in job creation, which has been strongly impacted by the pandemic crisis.
Findings
The findings suggest the positive impact of the managerial characteristics on the practices of CSR activities under certain financial constraints related to the size and indebtedness level. Then, the authors clarify that the variable characteristics component of the managerial team is mainly the educational level, the managerial experience and the ethical behavior. However, no age effect is mentioned. Third, the authors show that the managerial team characteristics and the practices of CSR activities restore the financial tourism sector performance.
Research limitations/implications
This study has obviously certain limitations: first, the selected European sample can mark a big difference in the founding results because of the difference in civil rights. Second, the sample is more marked in the CSR activities. Third, this study did not take into consideration variables operationalizing ownership structure and board nature.
Originality/value
This study develops a model based on “managerial team” mechanisms in a sensitive area. This is a breakthrough in understanding the determinants of CSR strategies and their impact on performance while taking into account the management team’s personal characteristics.