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Article
Publication date: 13 April 2015

Vidosav Majstorovic and Tatjana V. Sibalija

The purpose of this paper is to present the current status of a quality management practice in Serbia, in terms of the development and application of integrated managements…

1048

Abstract

Purpose

The purpose of this paper is to present the current status of a quality management practice in Serbia, in terms of the development and application of integrated managements systems (IMS), and research and implementation of Six Sigma and the related techniques.

Design/methodology/approach

Two main aspects of total quality management (TQM) have been considered: institutional (organisational or strategic) aspect that corresponds to standardised management systems and their integration, and technical (quality engineering) aspect whose main contributor is Six Sigma. The findings of a comprehensive study on IMS implementation in Serbia have been presented, based on the results of a questionnaire that was sent to 54 organisations during 2013. Also, the significant technical improvements and tangible benefits of a recently conducted Six Sigma project were shown, including the application of the advanced quality engineering techniques within DMAIC method.

Findings

Good QM practice in Serbia is improving, both in terms of the organisational (IMS) and technical (Six Sigma) aspect, that server as a good basis for the adoption of TQM in manufacturing companies from various sectors. It could be anticipated that these results will facilitate the adoption of an overall TQM culture in Serbia and leverage its future sustainability.

Originality/value

This paper offers key insights into IMS and Six Sigma implementation in Serbia. This could encourage manufacturing organisations in developing countries to adopt IMS and Six Sigma, in order to boost the overall TQM culture and gain a competitive advantage.

Details

The TQM Journal, vol. 27 no. 3
Type: Research Article
ISSN: 1754-2731

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Article
Publication date: 8 August 2016

Valentina Marinkovic, Stana Bekcic, Gordana Pejovic, Tatjana Sibalija, Vidosav Majstorovic and Ljiljana Tasic

The purpose of this paper is to explore the good practice (GxP) and standardised management system integration within total quality management (TQM) paradigm in pharmaceutical…

1859

Abstract

Purpose

The purpose of this paper is to explore the good practice (GxP) and standardised management system integration within total quality management (TQM) paradigm in pharmaceutical sector in Serbia. Also, the impact of all interested parties on quality management has been assessed.

Design/methodology/approach

The cross-sectional study was performed, including different stakeholders within the pharmaceutical sector in Serbia: manufacturers, distributors, big pharma representative offices, as well as national regulatory authority. A survey instrument was developed, consisted of 16 questions, which were organised into four groups: questions in relation to implementation of ISO 9001, implementation of good distribution practice/good manufacturing practice, integration of management systems, and impact on TQM and business excellence. Total number of participants was 121.

Findings

Standardised management systems (ISO 9001, ISO 14001, OHSAS 18001) support companies to improve business environment and management sustainability, but this survey indicated that it was ranked at the lower level then GxP, for pharmaceutical sector in Serbia. Although pharmaceutical companies has faced many challenges in recent years, the survey revealed high level of confidence in quality management systems, as well as the necessity of various management systems integration.

Originality/value

The perception of TQM by the experts in pharmaceutical companies and regulatory authority is wider than the common TQM definition. From pharmaceutical point of view, TQM is a holistic approach to long-term success of organisation, oriented to all interested parties, with focus on a public health. Risk-based approach in new revision of both ISO and GxP will facilitate integration process towards TQM and business excellence.

Details

The TQM Journal, vol. 28 no. 5
Type: Research Article
ISSN: 1754-2731

Keywords

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Article
Publication date: 1 July 2006

Milan D. Ivanović and Vidosav D. Majstorović

The main goal of the research is the investigation of quality management (QM) practices in the West Balkan countries and their advancement according to the models in developed…

3267

Abstract

Purpose

The main goal of the research is the investigation of quality management (QM) practices in the West Balkan countries and their advancement according to the models in developed countries presented in this paper. For the purpose of this investigation the model for the assessment of QM practice was developed.

Design/methodology/approach

The improvement of QM in industrially developed countries is essentially based on the application of business excellence models. Different business excellence models respect specific features of environments in which they have been developed and in fact represent QM paradigms based on total quality management (TQM). The implementation of these models in transitional economies or in economies with lower level of development where quality management paradigm is based on inspection, quality control (QC) or quality assurance (QA) does not provide the most suitable information for improvement, i.e. process re‐design for QM.

Findings

The paper reviews a developed model for assessment of QM maturity built on evolutionary development of QM paradigm through inspection, QC, QA and TQM. The identification of individual evolutionary phases through improvement paradigms such as: SDCA – product, SDCA – manufacturing processes, SDCA – supporting processes, PDCA – product and process thus creating precondition for the assessment of effectiveness of applied paradigm, as well as for diagnostics in cases of non‐effectiveness, i.e. failure in QM development. The change of management paradigms is not evolutionary in character, but actually represents a breakthrough approach.

Research limitations/implications

The above investigation was carried out on the sample of 59 certified organizations amounting to about 5 percent of the total number of QMS certificates issued in Macedonia, Serbia and Montenegro and Bosnia and Herzegovina. All assessed organizations of different size (SME or bigger) belonged to the manufacturing sector.

Practical implications

The transition process of the West Balkan countries to the EU require the harmonization of QM practice issues as well. This investigation is a contribution to the development of good QM practice in the organizations from these countries.

Originality/value

The application of the model based on evolutionary management development enables the transfer of knowledge about process re‐design for QM and thus provides a sustainable development of QM in manufacturing systems with lower level of development.

Details

The TQM Magazine, vol. 18 no. 4
Type: Research Article
ISSN: 0954-478X

Keywords

Available. Content available
Article
Publication date: 13 April 2015

Vidosav Majstorovic and Albert Weckenmann

138

Abstract

Details

The TQM Journal, vol. 27 no. 3
Type: Research Article
ISSN: 1754-2731

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Article
Publication date: 13 April 2015

Malte Schröder, Sebastian Schmitt and Robert Schmitt

Business processes have an open and dynamic character and are influenced by internal an external disturbances. Without an adequate use of feedback mechanisms, those processes…

2767

Abstract

Purpose

Business processes have an open and dynamic character and are influenced by internal an external disturbances. Without an adequate use of feedback mechanisms, those processes become unstable and do not achieve the expected performance. The purpose of this paper is to face the challenge and to ensure a competitive quality level, a framework for entrepreneurial quality management is given.

Design/methodology/approach

Using the method of analogy formation the transfer of cybernetic approaches to business processes is shown. Especially quality control loops are analysed in order to find appropriate solutions for their design and implementation in enterprises.

Findings

As a core element of the paper an approach for the systematic implementation of control loops is given. This approach offers a framework and a description for an operative implementation of quality control loops for stable business processes.

Originality/value

The idea to use closed quality control loops for the design of several processes is already known. Anyway, both a robust framework and a appropriate, sufficient and detailed description for an operative implementation is the new aspect and an important further development within the topic.

Details

The TQM Journal, vol. 27 no. 3
Type: Research Article
ISSN: 1754-2731

Keywords

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Article
Publication date: 13 April 2015

Sandra Klute-Wenig and Robert Refflinghaus

The purpose of this paper is the further development of an Excel-based integrated management system for the tool and cutlery industry regarding sustainability. The tool’s actual…

1791

Abstract

Purpose

The purpose of this paper is the further development of an Excel-based integrated management system for the tool and cutlery industry regarding sustainability. The tool’s actual status allows integrating and implementing requirements considering work safety, environmental and quality management and a self-assessment for checking the level of requirements’ fulfilment. However, the topic of sustainability and requirements and risks going along with it are of great importance for the mostly small and medium companies of this industry. Therefore, the Excel-tool is being enhanced by integrating the requirements of risk, energy and sustainability management. The paper presents the advanced Excel-tool.

Design/methodology/approach

The base for advancing the Excel-tool has been analysing the status quo of sustainability management in the companies. Moreover, a matrix for comparing the requirements has been enlarged regarding the standards for sustainability, risk and energy management and builds the base for further developing of the Excel-tool.

Findings

This analysis has shown the need for action, regarding the topic of sustainability. Hence, the Excel-tool has been enlarged regarding the assessment of fulfilling the requirements of different management systems. It allows small- and medium-sized enterprises a detection of need for action to comply with the requirements of different management systems with minimal afford. By this, an easily evaluation and improvement of the companies’ management systems is enabled.

Originality/value

The tool enables companies to easily evaluate the state of their integrated management system by themselves and assists when implementing additional management systems.

Details

The TQM Journal, vol. 27 no. 3
Type: Research Article
ISSN: 1754-2731

Keywords

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Article
Publication date: 8 August 2016

Cristinel Roncea

The purpose of this paper is to find answers to the current issue of the audit. What has to offer classical approach of audit practice to help organizations improve their…

1708

Abstract

Purpose

The purpose of this paper is to find answers to the current issue of the audit. What has to offer classical approach of audit practice to help organizations improve their performance? What should be done for the results of an audit of the audited organization to be useful in terms of its managers more interested in improving organizational performance, effective leadership, risk management and assessing the maturity of the organization in order to take decisions and improve business than the information to confirm compliance?

Design/methodology/approach

Analysis and evaluation of the management systems’ audits findings, conducted in the last ten years by two major Romanian accredited certification bodies.

Findings

A complete rethinking of audits is required. The audit methods will increase, allowing auditors to use various combined methods, based on audit purposes and on the needs of the audited organization.

Originality/value

The present paper is describing the current situation, found in management systems auditing and also trying to assess and predict future development possibilities.

Details

The TQM Journal, vol. 28 no. 5
Type: Research Article
ISSN: 1754-2731

Keywords

Available. Content available
Article
Publication date: 8 August 2016

Vidosav Majstorovic and Numan M. Durakbasa

270

Abstract

Details

The TQM Journal, vol. 28 no. 5
Type: Research Article
ISSN: 1754-2731

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Article
Publication date: 8 August 2016

Kristina Zgodavova, Matus Kisela and Andrea Sutoova

The purpose of this paper is to contribute learning, knowledge creation and knowledge transfer obtained through a web-based role-play simulation environment as an intelligent…

2349

Abstract

Purpose

The purpose of this paper is to contribute learning, knowledge creation and knowledge transfer obtained through a web-based role-play simulation environment as an intelligent approach towards organisational change. Such change occurs in the organisation during its transition to a new version of the ISO 9001:2015.

Design/methodology/approach

This paper is based on a literature review and the experience of the authors and a team of international teaching and research staff, as well as on information obtained from satisfaction surveys.

Findings

The actual version of the web-based Management System Role-Play Simulation (MS-RPS©) considers the changes in structure and terminology of the ISO management system standards, enables the creation of a predictive strategy regarding organisational culture, minimises the negative impact of the change and helps people adapt more quickly to it.

Research limitations/implications

The study is limited to the complexity of an actual system and the possible verification of empirical results. Another limitation is the measurability of any real enhancement achieved in the quality, safety and sustainability of production, as well as the business continuity and social responsibility of an organisation.

Practical implications

One benefit of the training is the thorough knowledge that players within organisational management can gain in a short period. Reduced resistance to change is also stressed and the complexity and dynamism of the internal environment considered.

Originality/value

MS-RPS© is based on original web-based software. The primary model has been developed at the Technical University of Košice. It was tested by students, but also by managers and other employees in several industrial organisations, as well as services, over 20 years.

Details

The TQM Journal, vol. 28 no. 5
Type: Research Article
ISSN: 1754-2731

Keywords

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Article
Publication date: 8 August 2016

Numan M. Durakbasa

The purpose of this paper is to develop a strategic approach with an intelligently integrated management system in advanced manufacturing industry to meet the requirements of high…

637

Abstract

Purpose

The purpose of this paper is to develop a strategic approach with an intelligently integrated management system in advanced manufacturing industry to meet the requirements of high precise measurement tasks and essential measurement know-how within the sophisticated production systems.

Design/methodology/approach

The continuous development toward ever-higher precision and closer tolerances in the manufacture of workpieces is in line with the perspective of nanotechnology. To meet the metrological requirements new high precision intelligent measuring instruments have been developed, which are proposed in this paper.

Findings

In modern industrial production, need for high precision metrology at micro and nano scale provides high quality requirements as well. Therefore, while providing adequate metrology applications, good management of resources and environmental, energy consequences shall be addressed in an integrated manner with an integrated management system of quality, environment and energy.

Research limitations/implications

Metrology as the measurement science provides the functional methodology for quality control under the defined specifications and standards. New levels of manufacturing precision are the key requirements to enable advanced machining processes that demands improved techniques of metrology.

Practical implications

The practical industrial use is now quite possible, but uncertainty and calibration with respect to certain questions still open. In various technical fields, there are increasingly new applications being mainly mechanical engineering, precision machining, biomedicine and precision engineering are mentioned.

Originality/value

This paper provides measurement results and experimenting a strategic approach to develop a smart integrated system applicable in manufacturing industry using the intelligent networking for the digital factory by first an inter-university network that accesses, cooperates and operates at distance in the laboratory of distant research laboratories that can be applicable to all other industrial organizations.

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