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This article is based on a contribution to a national conference held in April 2003 entitled ‘After Victoria: Learning from Experience and Research’. It aims to look beyond the focus of child protection in the Laming Report (2003), and suggests that the goal of inter‐professional care in ethnically diverse communities may encounter some particular barriers because of race. The article's purpose is to evaluate critically, against established research evidence, what impact ethnicity had on the way Victoria was perceived and assessed by the different professionals and organisations involved in her short life in England, before she died. The themes include the problems of working with individuals and families who are not habitually resident in the UK, the complexities of challenging people from minority ethnic backgrounds, the difficulties of using interpreters, the challenges in assessing minority ethnic families, and intra‐ and inter‐agency tensions in work with such families. All these themes are contextualised within the evidence available in the Laming Report. The article is intended to help organisations and staff understand some of the complexities concerning ethnicity and collaborative working, with the hope of an improvement in practice and policy.

Outlines the major challenges facing libraries in the modern era – referred to increasingly as the “information society” or the “knowledge economy”. Identifies the factors impelling libraries to re‐define their “offer” to the world and describes the ways in which the State Library of Victoria is working to meet the challenges described. Outlines transformation imperatives in the Australian context. Explores seven “drivers” or “transformers” which are radically changing the State Library of Victoria. What the library can offer is unique – collections, services and programs – taking into account the wider world to which libraries will give access, both real and virtual, in ways that are meaningful to our users. That user will be anyone, anywhere.

Building upon prior research, the purpose of this paper is to improve the understanding of public satisfaction with the police by examining the effects of one’s military background and the interactions between one’s education and perceptions about prior contact with the police.

This study statistically analyzes the 2012 citizen survey data collected in the Hampton Roads area of Virginia, USA, and the theoretical framework includes the major models of citizen satisfaction with the police (i.e. demographic, prior contact with the police and neighborhood conditions).

Findings show that being a military family member is significantly positively related to satisfaction with the police. In addition, there are significant interactions between higher education and prior contact with the police, suggesting that people with different educational backgrounds tend to consider their prior experiences (either positive or negative) differently in their general evaluations of the police.

The study expands the literature by empirically assessing two often omitted factors that could have significant impacts on how the public evaluate the police.

Surveys have demonstrated that men and women are the victims and perpetrators of workplace bullying. Consequently, most researchers have failed to explore the gender dynamics of this phenomenon. Draws upon qualitative interviews, which highlight the ways in which workplace bullying has developed in the context of new organisational arrangements and management techniques in the UK Civil Service, to show how the workplace bullying of women and men is informed by judgements of “appropriate” gender conduct and pressure to conform with such norms. As such, seeks to claim workplace bullying as a subject worthy of sustained feminist research.

This paper draws on the archival records of the Victorian Education Department, literature produced by the governing authority of Tally Ho (the Central Mission), and newspaper reports produced in the mid-20th century about school and education at Tally Ho. This paper also draws on material from the Victorian Aborigines Welfare Board and the Northern Territory Department of Welfare, as well as two historical key government inquiries into the institutionalisation of children.

This paper uses Tally Ho Boys’ Training Farm as a case study to examine the intersection of welfare systems, justice systems and schooling and education for Aboriginal children in institutions like Tally Ho in the mid-20th century. Further, it provides perspectives on how institutions such as Tally Ho were utilised by governments in Victoria and the Northern Territory to pursue different agendas – sometimes educational – particular to Aboriginal children. This paper also explores how histories can be reconstructed when archives are missing or silent about histories of Aboriginal childhood.

This paper demonstrates how governments used Tally Ho to control and govern the lives of Aboriginal children. By drawing together archives from a range of bodies and authorities who controlled legislation and policies, this paper contributes new understandings about the role of institutions in Victoria to the assimilation policies of Victoria and the Northern Territory in the mid-20th century.

Scholarship on the institutionalisation of children in the post-war era in Victoria, including the ways that schooling and justice systems were experienced by children living in care, has failed to fully engage with the experiences of Aboriginal children. Historians have given limited attention to the experiences of Aboriginal children living in institutions off Aboriginal reserves in Victoria. There has been limited historical scholarship examining the experiences of Aboriginal and Torres Strait Islander children at Tally Ho. This paper broadens our understandings about how Aboriginal children encountered institutionalisation in Victoria.

The success of tourism destinations is in many cases measured from a competitive advantage perspective, not from a collaborative advantage perspective, which limits the possibilities of destination marketing in a collaborative cross-border context. Currently, the marketing efforts of Victoria Falls are highly fragmented as each country promotes the attraction separately. The purpose of this paper is to explore the cross-border destination marketing possibilities and realities of Victoria Falls from a demand and supply side perspective.

A quantitative approach was applied in this study, with two separate surveys being conducted. Data for the demand side were collected by means of a questionnaire that was distributed by fieldworkers, while data for the supply side were collected online. The data were analysed using descriptive statistics, factor analyses and one-way analysis of variance.

Five specific tourist motivations for visiting Victoria Falls were identified using demand data, of which sightseeing and destination attributes were the most important. Significant differences were found for tourists’ cross-border experiences using different border access points. Using supply data, challenges and opportunities of cross-border marketing were analysed. The most important opportunity was identified as cooperation, while the key challenges were economic and policy related. It is important to see the bigger picture and how cooperation can benefit both countries, which is unfortunately not currently the case for Zambia and Zimbabwe.

There is a need for tourism destinations to shift from competition-based strategies to collaboration-based strategies in order to be successful. Cross-border marketing requires that each country understands tourists’ motivations and experiences. For Zambia and Zimbabwe to increase their tourist arrivals, income and investment opportunities, both countries must move away from isolating their marketing efforts of Victoria Falls. It is important to look beyond the individual benefits for each country and focus on the combined benefits. The challenges identified in this study must be addressed if Zambia and Zimbabwe’s cross-border marketing of Victoria Falls is to be effective. The integration of demand and supply views is thus critical for cross-border marketing to be effective and successful.

Research on cross-border destination marketing of shared border attractions is limited. With regard to Victoria Falls, such research has never been explored in an academic context. This study has value for destination marketers of Zambia and Zimbabwe, especially for attractions that are shared between their borders such as Victoria Falls and Kariba Dam. Additionally, the study has implications for attractions that are shared across the borders of southern African countries like Zimbabwe, South Africa and Mozambique, as well as other attractions shared between borders in the global context.

Secondary research

Victoria’s Secret, a lingerie retailer founded by Roy Raymond in 1977, is the largest retailer in women’s intimate apparel in North America. Nevertheless, the business has been under fire in the recent past for failing to be inclusive and diverse, declining revenues and engaging in high-profile controversies. Victoria's Secret has experienced competition from emerging lingerie brands including Savage X Fenty, which Rihanna established in 2018, ThirdLove and Aerie by American Eagle & Knix. Victoria's Secret tried to reinvent itself in reaction to these difficulties by altering its marketing approach, switching out its “angels” for more diversified models, and launching a new range of cozy, informal loungewear. However, there were conflicting reactions to these initiatives, and the company's sales have been declining.

Executive training programs, upper level undergraduate and graduate MBA students in strategic, marketing and general management. Students should understand the basics of strategic management and marketing before undertaking to analyse this case.

This study examines changes to the night‐time economy of Hartlepool in the north east of England following the introduction of the Licensing Act 2003. It shows that later opening hours led to later drinking, which in turn led to later violence, criminal damage and antisocial behaviour. Over the period examined, violence against the person fell by 14% in the town centre between the hours of 8pm and 4.59am, while criminal damage fell by 15% and antisocial behaviour increased by 4%. Extending the licensing hours would appear to have contributed to a more moderate (4%) reduction in violence against the person, resulting from a reduction in violence between midnight and 1.59am (the previous closing time) and a smaller increase between 2am and 4.59am. Using the same approach, criminal damage and antisocial behaviour saw small net increases over the same period. Both licensees and partner agencies perceived that changes were detrimental to the town centre. Existing powers at the time of the research appeared to be insufficient to address these problems, which affected the whole of the night‐time economy area rather than individual premises. However, new proposals for extended early morning restriction orders would allow local authorities to revert to the opening hours in place prior to the Licensing Act 2003.

During the COVID-19 crisis in Victoria, Australia the complexity of school leadership increased greatly for school principals. This study focused on the lived experiences of early career principals in the independent school sector from March to November 2020 in Victoria, Australia. It investigates transformative work that was undertaken by these leaders in leading their schools over a protracted crisis.

The study builds on constructs of crisis leadership, adaptive leadership, agile leadership and emotional intelligence, exploring the leadership approaches undertaken by twenty-two early career principals in Victoria, Australia. Using a narrative inquiry approach, across three temporal points in 2020, storied productions drawn from the findings present four emergent types of emotionally intelligent leadership approaches undertaken by these principals. These leadership approaches are presented as the commander-leader, the conductor-leader, the gardener-leader and the engineer-leader with each approach demonstrating both organisational leadership approaches as well as individual leadership styles used by these principals as they led their schools.

The findings have direct implications for professional development programs focusing on aspiring principals and early career principals with emphasis on the importance of developing emotionally intelligent skillsets in principals for use during periods of rapid change or high crisis in schools. The findings present insight into the support useful for early career principals in the first five years of principalship.

This study uses a unique emotional intelligence approach to understand school leadership during and after a crisis.