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Article
Publication date: 28 June 2022

Vera Antunes, Gisela Gonçalves and Cristina Estevão

The purpose of this article is through a systematic literature review (SLR) to present a conceptual approach to the importance of communication for thermalism. An in-depth…

300

Abstract

Purpose

The purpose of this article is through a systematic literature review (SLR) to present a conceptual approach to the importance of communication for thermalism. An in-depth analysis of scientific publications provides a conceptual understanding about the definition of thermalism and the importance of communication in the thermal sector. The intention is also to identify the major challenges for communication in thermalism in times of crisis. The literature on conceptual approaches in the field of thermalism is almost non-existent, and this is an important contribution of the research presented.

Design/methodology/approach

To achieve the objectives, an SLR was carried out, through the Preferred Reporting Items Systematic Reviews and Meta-Analysis (PRISMA) Statement method, using the Web of Science and Scopus databases. A total of 139 articles were found, of which only 26 were used for the qualitative analysis. EndNote 20 and Nvivo software were used to identify the articles for the study, their analysis and systematization of the collected information.

Findings

The results, among others, through an in-depth analysis of scientific publications, clarified the definition of thermalism and provided relevant results for better understanding of the importance of the dimensions of communication for thermalism.

Research limitations/implications

The research addresses the current scarcity of academic work on the importance of communication applied to a thermal destination and the lack of relevant strategic models for the diffusion/promotion of a destination. Finally, a limitation was the fact that only 2 databases were considered and only journal articles were included. As a future line of research the authors propose extending the theme to thermal tourism experiences. In addition, scientific studies focusing on water-based experiences connected with thermalism are almost non-existent and very relevant for the future of the sector, as well as studies in the area of communication with the following research questions: where do tourists consult information when choosing a travel destination? and what are the appropriate communication channels to reach the thermal market?; We close this reflection by concluding that the thermal tradition, through the know-how of the medical class, the properties of thermal waters and the cultural history associated with its early days, stimulated more recently by implementing innovations, will regain its role in preserving health and well-being through thermal water and the exploitation of territories' endogenous resources. These factors are the basis through which communication sciences can create strategies adapted to each country to promote a thermal destination brand.

Practical implications

Research in tourism destination management has provided solutions, through communication, to problems that are faced daily by countries, and the authors hope this research also contributes to the recovery of thermal tourism destinations in times of crisis. It is also from this perspective that based on the main themes and dimensions of communication identified in the SLR that the authors propose the Corporate, Organisational, Skills, Management and Online (COSMO) model to help promote resilient thermal destinations prepared for future crises. The diversity and originality of this research model will be useful for destination promoters, spa managers and communication professionals.

Social implications

This study contributes to the literature by providing a theoretical framework of excellence in thermalism. One possible way to solve the ambiguity of terms related to thermalism is to consider another more comprehensive term as a combination of different approaches. The aim is not to create an academic division, but rather to contribute to better conceptual understanding, from a theoretical and paradigmatic perspective, of what thermalism is. Here, a new targeted and more comprehensive concept emerges, which from the academic perspective of communication sciences will lead to prevention for a new way of feeling good with life, contributing to promoting thermal destinations in the world with a greater understanding.

Originality/value

For better understanding of the concepts, this study proposes a new definition of thermalism. As research related to thermal destinations, through communication management contributes to attract tourists, promote experiences, provide the human capital of the sector with skills and create authentic and resilient place brands. It is from this perspective that the model was proposed, based on the dimensions of communication related to the main themes obtained through the SLR. This model supports a plurality of communication strategies, with different characteristics and objectives but which meet a collective purpose: to disseminate information about thermalism, in order to build collective knowledge to promote thermal destinations. The analysis highlights the need for further research into thermalism, with special focus on communication.

Details

Journal of Hospitality and Tourism Insights, vol. 6 no. 4
Type: Research Article
ISSN: 2514-9792

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Article
Publication date: 17 January 2023

Ana Pinto Borges, Elvira Vieira, Paula Rodrigues and Ana Sousa

The purpose of this study is to analyse the effect of health risk perceptions on the degree of decisiveness of a person towards e-commerce (e-commerce acceptance), self-awareness…

660

Abstract

Purpose

The purpose of this study is to analyse the effect of health risk perceptions on the degree of decisiveness of a person towards e-commerce (e-commerce acceptance), self-awareness towards leisure and self-awareness towards socialisation in pandemic contexts. The identified gap was related to the COVID-19 pandemic, where the development of studies inherent to this context is becoming urgent. Thus, it was necessary to understand how the health risks perceived by individuals influenced their choice regarding online shopping and, simultaneously, socialising and leisure activities.

Design/methodology/approach

To reach this goal, a conceptual model was developed based on the self-determination theory, and data were collected from two countries (Portugal and Croatia). The model was estimated using the structural equation modelling (SEM).

Findings

The results showed that the perceptions regarding health risks have a positive effect on the degree of decisiveness of a person towards e-commerce acceptance and self-awareness towards socialisation. In turn, the perceptions of health risks have a positive effect on self-awareness towards leisure, not supporting the model conceptualisation.

Originality/value

The paper contributes to fill a gap in literature by analysing the simultaneous effect of individuals’ e-commerce motivations for leisure and socialising activities within a pandemic context. These results have significant managerial implications for several stakeholders that must communicate to the specific public regarding this type of events.

Propósito

El propósito de este estudio es analizar el efecto de las percepciones de riesgo para la salud sobre i) el grado de decisión de una persona hacia el comercio electrónico (aceptación del comercio electrónico); ii) la autoconciencia hacia el ocio; y iii) la autoconciencia hacia la socialización en contextos de pandemia. La laguna identificada estaba relacionada con la pandemia de COVID-19, donde era urgente desarrollar estudios inherentes a este contexto. Así, era necesario comprender cómo los riesgos para la salud percibidos por los individuos influían en su elección respecto a las compras en línea y, simultáneamente, a las actividades de socialización y ocio.

Diseño/metodología/enfoque

Para alcanzar este objetivo, se desarrolló un modelo conceptual, basado en la teoría de la autodeterminación y se recogieron datos de dos países (Portugal y Croacia). El modelo se estimó mediante un modelo de ecuaciones estructurales (SEM).

Resultados

Los resultados mostraron que las percepciones sobre los riesgos para la salud tienen un efecto positivo en el grado de decisión de una persona hacia la aceptación del comercio electrónico y la autoconciencia hacia la socialización. A su vez, las percepciones sobre los riesgos para la salud tienen efectos positivos sobre la autoconciencia hacia el ocio no suportando la conceptualización del modelo.

Originalidad

El artículo contribuye a llenar un vacío en la literatura al analizar el efecto simultáneo de las motivaciones de comercio electrónico de los individuos para actividades de ocio y socialización en un contexto de pandemia. Estos resultados tienen importantes implicaciones de gestión para varios actores que deben comunicar al público específico sobre el tipo de eventos.

Objetivo

O objetivo deste estudo é analisar o efeito da perceção dos riscos para a saúde sobre i) o grau de decisão de uma pessoa em relação ao comércio eletrónico (aceitação do comércio eletrónico); ii) a auto-consciencialização em relação ao lazer; e iii) a auto-consciencialização em relação à socialização em contextos pandémicos. A lacuna identificada estava relacionada com a pandemia da COVID-19, onde era urgente desenvolver estudos inerentes a este contexto. Assim, foi necessário compreender como os riscos de saúde percebidos pelos indivíduos influenciaram a sua escolha relativamente às compras on-line e, simultaneamente, às atividades de socialização e lazer.

Conceção/metodologia/abordagem

Para atingir este objetivo, foi desenvolvido um modelo concetual, com base na teoria da autodeterminação e foram recolhidos dados de dois países (Portugal e Croácia). O modelo foi estimado utilizando a modelação de equações estruturais (SEM).

Conclusões

Os resultados mostraram que as perceções relativas aos riscos de saúde têm um efeito positivo sobre o grau de decisão de uma pessoa em relação à aceitação do comércio eletrónico e de auto-consciencialização em relação à socialização. Por sua vez, as perceções dos riscos de saúde têm efeitos positivos sobre a auto-consciencialização em relação ao lazer não suportando o modelo concetual.

Originalidade

O artigo contribui para preencher uma lacuna na literatura ao analisar o efeito simultâneo das motivações do comércio eletrónico dos indivíduos para atividades de lazer e socialização em um contexto de pandemia. Estes resultados têm implicações de gestão significativas para vários intervenientes que devem comunicar ao público específico sobre o tipo de eventos.

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Book part
Publication date: 15 May 2023

Satinder Singh, Sarabjeet Singh and Tanveer Kajla

Purpose: The study aims to explore the wider acceptance of blockchain technology and growing faith in this technology among all business domains to mitigate the chances of fraud…

Abstract

Purpose: The study aims to explore the wider acceptance of blockchain technology and growing faith in this technology among all business domains to mitigate the chances of fraud in various sectors.

Design/Methodology/Approach: The authors focus on studies conducted during 2015–2022 using keywords such as blockchain, fraud detection and financial domain for Systematic Literature Review (SLR). The SLR approach entails two databases, namely, Scopus and IEEE Xplore, to seek relevant articles covering the effectiveness of blockchain technology in controlling financial fraud.

Findings: The findings of the research explored different types of business domains using blockchains in detecting fraud. They examined their effectiveness in other sectors such as insurance, banks, online transactions, real estate, credit card usage, etc.

Practical Implications: The results of this research highlight (1) the real-life applications of blockchain technology to secure the gateway for online transactions; (2) people from diverse backgrounds with different business objectives can strongly rely on blockchains to prevent fraud.

Originality/Value: The SLR conducted in this study assists in the identification of future avenues with practical implications, making researchers aware of the work so far carried out for checking the effectiveness of blockchain; however, it does not ignore the possibility of zero to less effectiveness in some businesses which is yet to be explored.

Details

Contemporary Studies of Risks in Emerging Technology, Part B
Type: Book
ISBN: 978-1-80455-567-5

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Article
Publication date: 6 July 2012

Carlos L. Antunes, Tony Richard O. Almeida, Nélia Raposeiro, Belarmino Gonçalves and Paulo Almeida

Due to its good mechanical and biocompatibility characteristics, nitinol SEMS is a popular endoprothesis used for relieving stricture problems in hollow organs due to carcinomas…

152

Abstract

Purpose

Due to its good mechanical and biocompatibility characteristics, nitinol SEMS is a popular endoprothesis used for relieving stricture problems in hollow organs due to carcinomas. Besides its mechanical application, SEMS can be regarded as well as potential electrode for performing RF ablation therapy on the tumor. The purpose of this work is to perform numerical and experimental analyses in order to characterize the lesion volume induced in biological tissue using this kind of tubular electrode.

Design/methodology/approach

Data concerning electrical conductivity and dimension of the damaged tissue after RF ablation procedure were obtained from ex vivo samples. Next, numerical models using 3D finite element method were obtained reassembling the conditions considered at experimentation setup and results were compared.

Findings

Numerical and experimental results show that a regular volume of damaged tissue can be obtained considering this type of electrode. Also, results obtained from numerical simulation are close to those obtained by experimentation.

Originality/value

SEMSs, commonly used as devices to minimize obstruction problems due to the growth of tumors, may still be considered as an active electrode for RF ablation procedures. A method considering this observation is presented in this paper. Also, numerical simulation can be regarded in this case as a tool for determining the lesion volume.

Details

COMPEL - The international journal for computation and mathematics in electrical and electronic engineering, vol. 31 no. 4
Type: Research Article
ISSN: 0332-1649

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Article
Publication date: 30 July 2024

Asma Basit, Hina Samdani and Nida Kamal

The purpose of this study is to contribute to the research of knowledge management in higher education institutions (HEIs) by studying the enablers of knowledge entrepreneurship…

134

Abstract

Purpose

The purpose of this study is to contribute to the research of knowledge management in higher education institutions (HEIs) by studying the enablers of knowledge entrepreneurship. Anchored in the dynamic capability theory, knowledge entrepreneurship is heterogeneously distributed in HEIs and is critical for the sustenance of organizations in the knowledge economy. This aim is realized by understanding the determinants of knowledge entrepreneurship and empirically investigating the relationship of knowledge-sharing behaviour and entrepreneurial leadership with knowledge entrepreneurship.

Design/methodology/approach

Data was collected through structured questionnaires from 550 faculty members of HEIs in Pakistan by adequately representing the sample size through regional stratification and proportionate sampling. Data was analyzed through the Analysis of Moment Structures software where the data validation and reliability were achieved using correlations, confirmatory factor analysis and structured equation modelling to generate generalizable results.

Findings

The findings revealed that knowledge sharing is an important component in developing knowledge entrepreneurship. Entrepreneurial leadership is pivotal in providing the support, vision and autonomy to individuals with personal and professional capabilities to ensure the creation of new knowledge, collaboration and innovation.

Research limitations/implications

The study contributes to an understanding of relationship of knowledge sharing and entrepreneurial leadership that leads to promotion of knowledge entrepreneurship in HEIs of Pakistan. In addition, the findings of the study extend the existing literature on knowledge entrepreneurship by offering the positive mediating role of entrepreneurial leadership in the universities of Pakistan, hence, addressing the specific challenges and opportunities faced by the HEIs of a developing country like Pakistan. The theoretical framework of the study elucidates the importance of knowledge sharing and entrepreneurial leadership by using the dynamic capabilities theory and extends the scope of the aforementioned theory in entrepreneurial leadership realm.

Practical implications

By generating an understanding of the dynamics of knowledge entrepreneurship this study tries to help policymakers and educational leaders to develop strategies to cultivate a culture of knowledge sharing and entrepreneurial leadership in Pakistani HEIs. Building the entrepreneurial ecosystem entails prioritizing knowledge creation, knowledge sharing and retention that can lead to innovative solutions for local and global challenges.

Originality/value

The study used dynamic capabilities theory to link the knowledge and resources together for the education sector for sustainable outcomes in the knowledge economy. To the best of the authors’ knowledge, this is the first study to empirically study the behaviour of HEIs to create and support knowledge entrepreneurship in the presence of entrepreneurial leadership in the context of a developing country, Pakistan. Becoming a knowledge-based society will help Pakistan upgrade itself to the list of developed countries.

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Article
Publication date: 27 May 2024

Priscilla Huldt Navarro and Linnea Haag

The purpose of this paper is to explore how process management (PM) can support small- and medium-sized enterprises (SMEs) in pursuing sustained competitive advantage. For this…

718

Abstract

Purpose

The purpose of this paper is to explore how process management (PM) can support small- and medium-sized enterprises (SMEs) in pursuing sustained competitive advantage. For this purpose, a dynamic capabilities (DC) lens was used.

Design/methodology/approach

A narrative literature review and a multiple case study with an action research approach at two road freight transport companies were used.

Findings

PM provides structure and system thinking to support the development of competitive advantage. Concerning PM, management of knowledge, management style and process orientation are key factors for the generation of competitive advantage for SMEs.

Research limitations/implications

This study contributes to PM literature by studying its support for and implementation at SMEs. Furthermore, the study contributes to the literature on DC by providing concrete examples of activities linked to such capabilities.

Practical implications

This study contributes to practitioners by providing examples of implementing PM and identifying competitive advantage, connected with PM elements.

Social implications

This study has social and environmental implications for the quality of life of the Swedish people.

Originality/value

This paper contributes to clarifying the connection between the research fields of quality management and DC to explore how PM can support SMEs in pursuing sustained competitive advantage.

Details

International Journal of Lean Six Sigma, vol. 15 no. 6
Type: Research Article
ISSN: 2040-4166

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Book part
Publication date: 23 March 2017

Barbara de Lima Voss, David Bernard Carter and Bruno Meirelles Salotti

We present a critical literature review debating Brazilian research on social and environmental accounting (SEA). The aim of this study is to understand the role of politics in…

Abstract

We present a critical literature review debating Brazilian research on social and environmental accounting (SEA). The aim of this study is to understand the role of politics in the construction of hegemonies in SEA research in Brazil. In particular, we examine the role of hegemony in relation to the co-option of SEA literature and sustainability in the Brazilian context by the logic of development for economic growth in emerging economies. The methodological approach adopts a post-structural perspective that reflects Laclau and Mouffe’s discourse theory. The study employs a hermeneutical, rhetorical approach to understand and classify 352 Brazilian research articles on SEA. We employ Brown and Fraser’s (2006) categorizations of SEA literature to help in our analysis: the business case, the stakeholder–accountability approach, and the critical case. We argue that the business case is prominent in Brazilian studies. Second-stage analysis suggests that the major themes under discussion include measurement, consulting, and descriptive approach. We argue that these themes illustrate the degree of influence of the hegemonic politics relevant to emerging economics, as these themes predominantly concern economic growth and a capitalist context. This paper discusses trends and practices in the Brazilian literature on SEA and argues that the focus means that SEA avoids critical debates of the role of capitalist logics in an emerging economy concerning sustainability. We urge the Brazilian academy to understand the implications of its reifying agenda and engage, counter-hegemonically, in a social and political agenda beyond the hegemonic support of a particular set of capitalist interests.

Details

Advances in Environmental Accounting & Management: Social and Environmental Accounting in Brazil
Type: Book
ISBN: 978-1-78635-376-4

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Available. Open Access. Open Access
Article
Publication date: 18 February 2022

Vera Blazevic and Karim Sidaoui

Service providers increasingly use conversational agents (CAs), such as chatbots, to effectively communicate with customers while managing interaction costs and providing…

2519

Abstract

Purpose

Service providers increasingly use conversational agents (CAs), such as chatbots, to effectively communicate with customers while managing interaction costs and providing round-the-clock customer service. Yet, the adoption and implementation of such agents in service contexts remains a hit-and-miss, and firms often struggle to balance their CAs implementation complexities and costs with relation to their service objectives, technology design and customer experiences. The purpose of this paper is to provide guidance on optimizing CA design, therefore, the authors develop a conceptual framework, TRISEC, that integrates service logic, technology design and customer experience to examine the implementation of CA solutions in search, experience and credence (SEC) contexts.

Design/methodology/approach

The paper draws on service marketing and communications research, combining the service context classification scheme of search, experience and credence and the technology infused service marketing triangle foci (service, technology and customer) in its conceptual development.

Findings

The authors find that an opportunity exists in recognizing the importance of context when designing CAs and aiming to achieve a balance between service objectives, technology design and customer experiences.

Originality/value

This study contributes to service management and communications research literature by providing interactive service marketing researchers with the highly generalizable TRISEC framework to aid in optimizing CA design and implementation in interactive customer communication technologies. Furthermore, the study provides an array of future research avenues. From a practical perspective, this study aims at providing managers with a means to optimize CA technology design while maintaining a balance between customer centricity and implementation complexity and costs in different service contexts.

Details

Journal of Service Management, vol. 33 no. 4/5
Type: Research Article
ISSN: 1757-5818

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Article
Publication date: 19 February 2024

Véra-Line Montreuil

The purpose of this paper is to provide a dynamic, multi-faceted and multi-temporal model of organizational change capability (OCC) to better grasp the complexity of this…

665

Abstract

Purpose

The purpose of this paper is to provide a dynamic, multi-faceted and multi-temporal model of organizational change capability (OCC) to better grasp the complexity of this construct which is still mainly defined through its facilitating conditions rather than its own characteristics.

Design/methodology/approach

Building on the literature on organizational learning, punctuated equilibrium, continuous transformation, organizational ambidexterity and dynamic capabilities, this paper critically analyzes the OCC construct by challenging the ways it is currently studied.

Findings

This paper highlights that OCC contains five dynamically and temporally interrelated dimensions: learning from past change experience, managing continuous change, managing episodic change, managing change without compromising core organizational activities as well as anticipating future change. A set of propositions that link the construct to its facilitators and outcomes are also suggested.

Originality/value

This conceptual analysis shows that recognizing the existence of tensions in change management constructs is crucial to gaining a deeper understanding of the complexities that organizations are facing today. In addition, by proposing a model both in continuity with the literature by adopting a dynamic conception of OCC, but also in discontinuity by shifting the focal point of analysis towards the essence of the construct rather than its peripheral variables, this research takes a step forward to tackle the remaining misconceptions around the interpretation of change capability.

Details

Journal of Organizational Change Management, vol. 37 no. 2
Type: Research Article
ISSN: 0953-4814

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Article
Publication date: 24 December 2024

Hugo Valdes, Christian Correa, Cristian Suarez, Luis Alberto Laurens Arredondo, Mariela Faviola Hurtado Espinosa, Ismael L. Vera-Puerto, Myrna Zagal and Carlos A. Arias

Develop a conceptual model for the training of Chilean engineers in the construction field that considers the facultative symbiosis between sustainable construction (SC) and…

10

Abstract

Purpose

Develop a conceptual model for the training of Chilean engineers in the construction field that considers the facultative symbiosis between sustainable construction (SC) and nature-based solutions (NBS).

Design/methodology/approach

This study aims to develop conceptual model for the training of Chilean engineers in the construction field that considers the facultative symbiosis between sustainable construction (SC) and nature-based solutions (NBS). Bibliographic data linked to the complete collection of 7,163 articles published between 2011 and 2022 were extracted from Web of Science and Scopus for BA utilizing VOSviewer software.

Findings

A conceptual model for the education of engineers in SC and NBS was developed, based on Bloom’s taxonomy, initial knowledge and cross-cutting skills. This model includes four thematic clusters: green project management, green building, sustainable materials and bioengineering. Its development began with competencies and activities defined in systematic literature review (SLR), which were validated by engineering program directors and rated in the survey as “extremely important,” “very important” or “important.”

Originality/value

This research provides its readers with an extensive understanding of the salient research themes, trends and patterns for engineering education in SC and NBS. Furthermore, this research contributes to the development of clear guidelines for the rapid updating of training programs.

Details

International Journal of Sustainability in Higher Education, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1467-6370

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