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Even though a lot of publications focusing on shared service center (SSC) exist, there is no unique understanding of the term “SSC”. The aim of this paper is to obtain an overview of definitions of the term “SSC” and an overview of relevant literature. It also aims to derive a common understanding with the help of SSC characteristics frequently mentioned. Furthermore, it seeks to identify important differences in the definitions and show their implications for the SSC concept.

An extensive literature review was the basis for this research. An online database containing the most important journals had been scanned for SSC definitions. Furthermore, the most cited books had been analyzed.

There is no unique understanding of SSCs in science and practice. A standardized definition of SSCs is not established. The different definitions vary in many ways. Nevertheless, some characteristics that define the term SSC are mentioned in most publications, including consolidation of processes within the group, delivery of support processes, cost cutting as a major driver, focus on internal customers, alignment with external customers, separated organizational unit and operation like a business. Although there is a common understanding about SSC in parts, fundamental differences were identified, especially between SSC definitions for public and private sectors. These differences have several impacts on the understanding and application of the SSC concept.

The most relevant publications have been considered, but probably not all publications with definitions of the term “SSC”. Future research must include more publications as well as the perceptions of practitioners. Furthermore, the perception of SSC management and staff has not been analyzed.

Owing to the fact that many different definitions for SSC exist, people dealing with a SSC are confused about the meaning of the term – confusion which is likely to result in ambiguity concerning research interpretations. The differences in definitions should be known to understand practical implications like different requirements in governance or regulation.

Some research in the area of SSCs has already been conducted. Nevertheless, neither extensive literature overviews of existing definitions nor comparisons of these definitions for the term SSC exist. The discrepancies in definitions and their implications have not yet been considered.

The purpose of this study is to empirically explore management challenges that management must overcome in the early phase of adopting IT-shared services. Organizations to an increasing extent adopt IT-shared services as a means to providing organization-wide IT services.

Qualitative data from 20 case studies were analysed. The data were originally collected in a variety of predominantly large-size organizations from the public and private sectors in six different countries. The data used were collected between 2002 and 2010.

Our research identifies seven reoccurring themes in the collected data, all being common management challenges. These challenges are evident within the whole organization – including their service-consuming business units – as well as their service-providing IT units. The seven challenges are related to the ability to deliver IT services, communication between IT and non-IT staff, IT-service portfolios, nature of IT services, power and control, pricing and service-level agreements.

Gaining a deeper understanding of the seven common challenges is essential for further research on how to manage the successful transition towards organization-wide shared-services arrangements.

This study provides fundamental insights into the complex endeavour of adopting IT-shared services in organizations. It furthers the understanding of common management challenges, which management needs to consider in the early stage of an organization-wide adoption of IT-shared services.

The purpose of this paper is to concentrate on the development of individualized prototype of apparel patterns for young females from 3D body scanning data.

The authors presented a new pattern-making approach that is composed of three major steps: to establish the relationships between body features and corresponding elements in a prototype (e.g. curve or a point); to classify the relationship into grades that provide alternatives to fit a variety of bodies; and to assemble each individual element into a personalized prototype.

The experiment demonstrated that this method could be used for customized prototype development from 3D body scanning in a relatively easy way.

Currently, the subjects of this study included only Chinese young females, and the regression models were just suitable for the similar body types though, the research method could be extended to other somatotypes and age groups.

This approach can be used in the field of made-to-measure, mass customization, and the quick response for apparel pattern making. The technology in this paper facilitates to generate an individualized pattern prototype from 3D body scanning data.

Originated from the relationship between the features of a human body and the elements of a pattern prototype, the authors presented a new approach to develop an individualized pattern prototype by classifying the features into grades.

This paper examines an apparent contrast in organizing innovation tournaments; seekers offer contestant-agnostic incentives to elicit greater effort from a heterogeneous pool of contestants. Specifically, the study tests whether and how such incentives and the underlying heterogeneity in the contestant pool, assessed in terms of contestants' entry timing, are jointly associated with contestant effort. Thus, the study contributes to the prior literature that has looked at behavioral consequences of entry timing as well as incentives in innovation tournaments.

For hypothesis testing, the study uses a panel dataset of submission activity of over 60,000 contestants observed in nearly 200 innovation tournaments. The estimation employs multi-way fixed effects, accounting for unobserved heterogeneity across contestants, tournaments and submission week. The findings remain stable across a range of robustness checks.

The study finds that, on average, late entrant tends to exert less effort than an early entrant (H1). Results further show that the effort gap widens in tournaments that offer higher incentives. In particular, the effort gap between late and early entrants is significantly wider in tournaments that have attracted superior solutions from several contestants (H2), offer gain in status (H3, marginally significant) or offer a higher monetary reward (H4).

The study's findings counter conventional wisdom, which suggests that incentives have a positive effect on contestant behavior, including effort. In contrast, the study indicates that incentives may have divergent implications for contestant behavior, contingent on contestants' entry timing. As the study discusses, these findings have several implications for research and practice of managing innovation tournaments.

Urban centers, with their dense populations and evolving mobility patterns, are pivotal in addressing global sustainability challenges. This study focuses on identifying the key elements driving the adoption of sustainable urban mobility innovations, with a renewed emphasis on cycling as a core component.

Employing the Service Dominant Logic framework, this research examines how various conditions associated with the cycling ecosystem influence the adoption or negation of bicycles as a sustainable mode of urban transportation. The study conducts a comprehensive analysis across 60 cities to unravel these dynamics.

The investigation reveals that five distinct combinations of conditions facilitate the adoption of bicycles, while two specific combinations lead to its negation. Importantly, the study uncovers the presence of a “lock-in” mechanism, a critical factor in hindering bicycle adoption in urban settings.

This research contributes significantly to the field of sustainable urban mobility by integrating Service-Dominant Logic with empirical findings from a diverse set of global cities. It provides valuable insights into the complex interplay of factors influencing cycling adoption, offering a nuanced understanding of the barriers and drivers in this domain. The identification of a “lock-in” mechanism as a key impediment to cycling adoption adds a novel dimension to existing literature, presenting actionable pathways for policymakers and urban planners to foster more sustainable and bike-friendly urban environments.

This review frames the state of agencification studies to explore the development and results achieved to date (Q1: what has been done?) and identify future directions (Q2: what could be done?) of the studies.

A systematic approach is carried out to summarize how agencification is adopted, variability of implementation, and its effects, from literature published in the past 48 years (1973–2020). Eligibility criteria include a combination of literature quality (number of citation) and source reputation (journal impact factor). From this, 84 articles and 9 books were included in the review.

The review finds various country-specific adoptions of agencification and some similarities and differences of agencification practice across various administrative settings. Studies on the effects of agencification is limited and offer mixed results. Meanwhile, little attempt was made to reveal how micro-processes are happening in the everyday practice of agencification. The paper outlines a set of research agenda and possible alternative approaches for future studies.

This review provides an avenue for scholars and practitioners to pay more attention to the “street level” of agencification. Future studies may challenge New Public Management's view of agencification by proposing new perspectives based on a direct observation.

This study contributes to the growing amount of agencification studies by synthesizing theoretical and empirical works across countries covering developed and developing economies in local, regional, and national levels of government.

The existence of neuropsychological deficits associated with antisocial behaviour has received considerable attention. The pilot study investigates the cognitive impairments in a sample 9‐17 years old with suspected or previously diagnosed intellectual disability and/or neurodevelopmental disorders referred to a tier 4 CAMHS service in South East London. This paper aims to present the preliminary findings from the study.

In total, 28 participants between the ages of nine and 16 years, who had been referred to a tier 4 South London Forensic CAMHS, were administered selected subtests to assess intellectual, executive and social functioning using the WISC IV/WAIS IV, NEPSY II and DKEFS. Descriptive and non‐parametric statistics were used to describe the sample and identify neuropsychological deficits.

Consistent with previous research participants FSIQ and VCI were lower than the general population mean and young people identified as being high risk on the SAVRY were more impaired than those assigned to the lower risk group. The results also identified neuropsychological deficits in behavioural inhibition, cognitive flexibility, problem solving and processing fear but spared cognitive inhibition, general social processing and non‐verbal reasoning.

These preliminary findings serve as a platform for better understanding the neuropsychological functioning of the young people referred to the clinic and in the future it is hoped that the data will be used to evaluate cognitive rehabilitation adjuncts to established interventions provided by the service.

Process redesign refers to the intentional change of business processes. While process redesign methods provide structure to redesign projects, they provide limited support during the actual creation of to-be processes. More specifically, existing approaches hardly develop an ontological perspective on what can be changed from a process design point of view, and they provide limited procedural guidance on how to derive possible process design alternatives. This paper aims to provide structured guidance during the to-be process creation.

Using design space exploration as a theoretical lens, the authors develop a conceptual model of the design space for business processes, which facilitates the systematic exploration of design alternatives along different dimensions. The authors utilized an established method for taxonomy development for constructing the conceptual model. First, the authors derived design dimensions for business processes and underlying characteristics through a literature review. Second, the authors conducted semi-structured interviews with professional process experts. Third, the authors evaluated their artifact through three real-world applications.

The authors identified 19 business process design dimensions that are grouped into different layers and specified by underlying characteristics. Guiding questions and illustrative real-world examples help to deploy these design dimensions in practice. Taken together, the design dimensions form the “Business Process Design Space” (BPD-Space).

Practitioners can use the BPD-Space to explore, question and rethink business processes in various respects.

The BPD-Space complements existing approaches by explicating process design dimensions. It abstracts from specific process flows and representations of processes and supports an unconstrained exploration of various alternative process designs.

Social and emotional wellbeing (SEWB) is a term used to refer to the state of an individual's overall wellbeing. This review aims to consider the importance of understanding and assessing SEWB in prisoner populations, and identify potentially important differences between groups of prisoners, including those who identify as from minority cultural backgrounds (Aboriginal and Torres Strait Islander in Australia), protective custody prisoners, remand prisoners, prisoners identified with an intellectual disability, and prisoners with an acquired brain injury.

The paper is a general review of the published literature, with a specific focus on work conducted with Aboriginal and Torres Strait Islander communities in Australia.

Eight domains of SEWB are identified across which Aboriginal and Torres Strait Islander prisoners, along with those in protection units, remandees, and prisoners with intellectual disabilities or acquired brain injuries are likely to experience particularly low levels of functioning. Few programs have been developed to address these needs, although attending to low levels of SEWB has the potential to make a positive contribution to prisoner health, prison management, and offender rehabilitation.

Relatively little literature has considered this topic previously and, as a result, the paper is necessarily descriptive. Nonetheless, issues of SEWB appear to warrant further consideration, particularly in relation to those prisoners who identify with minority cultural groups.