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The purpose of this paper is to provide an overview of the diverse issues that affect heritage projects during their lifecycle and in particular, why heritage-listed projects often fail to meet the delivery goals of time, budget, quality and scope.

This research was undertaken on a qualitative basis by conducting series of semi-structured interviews drawn from three case studies in SE Queensland. Qualitative research involves the evaluation of people’s experiences, feelings, social interactions, and the data gathered from this type of methodology is often varied and rich. A case study allows a researcher to test and generate theories based on real-world practice.

This paper presents the findings from a data collection exercise accomplished by conducting a series of qualitative case studies. Using a cross-case analysis approach, this paper highlights critical heritage project delivery issues and their causes.

The lessons learned from the study cases could be used in helping to prevent potential heritage project failures in the future.

The paper aims to bring greater awareness to practitioners and academics of the repeating issues that every heritage project is likely to face and offers some insight in how these may be mitigated.

This paper presents a conceptual design process for developing a maintenance-focused heritage conservation model. Currently, there are several intervention approaches that can be applied in conservation from reconstruction, restoration and repairs to a “do-nothing” approach. This paper examines whether a maintenance solution is more than just an option or a necessity. The aim of the paper is to study the challenges and opportunities when putting more emphasis on the maintenance approach in conservation.

This research was conducted in an Australian context, where many major buildings were constructed from the 19th and 20th centuries and are now categorised as “modern heritage”. three case studies were undertaken to inform this paper and others. In addition, 17 global heritage conservation experts were interviewed, and their responses were analysed. Also, comparative field observations and archival records were examined and used to develop the initial framework model. Finally, using focus group discussions amongst 7 experts, the framework was reviewed and formally validated in order to ensure the development of a useful model for use in devising an effective maintenance management plan and monitoring conditions in heritage buildings.

This paper supports others in a series that have already been accepted by this journal, focussing the research on heritage building conservation being conducted in Australia, the homeland of the Burra Charter. The other papers are entitled (1) model for the maintenance-focused heritage building conservation and (2) engineering in heritage conservation.

The paper examines contemporary issues in heritage building maintenance and conservation in Australia and focusses specifically on the lack of focus on maintenance as a conservation intervention for heritage buildings.

This paper presents and illustrates the model of a maintenance-focussed conservation plan developed in the thesis. It proposes a framework which puts more emphasis on maintenance in conservation than reconstruction, restorations, repairs or even a “do-nothing” approach.

The research was conducted in an Australian context, where many major buildings are categorised as being “modern heritage”. However, the main problem with modern heritage is that although it has become more celebrated within the architectural historical sector, maintenance is still only in the background of most facility management (FM) operations, and its critical importance has yet to become accepted as a potential solution to greatly facilitate the proper preservation of the nation's architectural legacy. Challenges and barriers to this approach were evaluated, whilst opportunities were identified to improve a failing current situation that has resulted in the loss of many existing heritage structures. The paper makes a strong case in order to highlight the necessity of embedding a maintenance approach in preserving the historical fabric of buildings in the heritage conservation sector.

This research examines the key strategies for a maintenance-focussed conservation system.

The paper tackles experiences and issues in Australia about a lack of focus on maintenance as a conservation intervention.

This paper aims to set out the role of engineers in heritage conservation and investigates and evaluates the proposed available tools, technology and innovations that are currently available in the civil engineering sector that can be applied in heritage conservation.

As society has become more aware of the grandeur of heritage spaces and structures, there is increasing pressure to preserve historic buildings. But, it is the economic cost of maintaining this important heritage legacy that has become the prime consideration of every state in Australia. Dedicated intelligent monitoring systems supplementing the traditional building inspections will enable the involved and interested stakeholders to carry out not only timely reactive response, but also to plan the maintenance of such buildings in a more vigilant and systematic manner. This will, in future, help to prevent further degradation of heritage buildings, which is very costly, often difficult and sometimes impossible to address if neglected. Savings in time and resources can be achieved, but only if a building's pathological monitoring and inspection results are on hand for use to guide major decisions to be made on how to best prevent further decay, or to save an important historical structure or building fabric.

The emergence of technological tools will enable the realization of a maintenance-focused conservation model. However, aside from the cost, these tools are still experimental in nature. These technologies are yet to be applied within the conservation industry with hopes of creating an easier and economically effective systematic method of heritage conservation.

The paper discusses the emerging tools and technologies in easing the monitoring aspect of a maintenance-focused conservation model.

The purpose of this paper is to develop a framework for implementing lean construction and consequently to improve performance levels in the construction industry in the context of Saudi Arabia. There is currently no framework for implementing lean construction specifically tailored to the Kingdom of Saudi Arabia (KSA) construction industry. Existing lean construction frameworks are focussed on other countries and are less applicable in the KSA due to differences in socio-cultural and operational contexts.

This study employs the interpretive structural modelling (ISM) technique for data collection and analysis. First, following a survey of 282 construction professionals, 12 critical success factors (CSFs) for implementing lean construction in the KSA construction industry were identified by Sarhan et al. (2016). Second, 16 of these professionals who have 15 years or more experience were exclusively selected to examine the contextual relationship among the 12 CSFs. A row and column questionnaire was used for a pairwise comparison of the CSFs. A matrix of cross-impact multiplications (MICMAC) was applied to analyse the questionnaire data to develop an ISM model that can serve as a framework for implementing lean construction. Third, the framework was subjected to further validation by interviewing five experts to check for conceptual inconsistencies and to confirm the applicability of the framework in the context of the KSA construction industry.

The findings reveal that the CSFs are divided into four clusters: autonomous, linkage, dependent and driving clusters. Additionally, the findings reveal seven hierarchies of inter-relationships among the CSFs. The order of practical application of the CSFs descends from the seventh hierarchy to the first hierarchy.

The new framework is a significant advancement over existing lean construction frameworks as it employs an ISM technique to specify the hierarchical relationships among the different factors that contribute to the successful implementation of lean construction. The primary value of this study is the development of a new framework that reflects the socio-cultural and operational contexts in the KSA construction industry and can guide the successful implementation of lean construction. Therefore, construction industry operators such as contractors, consultants, government departments and professionals can rely on the framework to implement lean construction more effectively and successfully.

The review of literature found that there is a significant correlation between a construction company’s organisational culture and the company quality performance. The purpose of this paper is to assess the organisational culture profiles of Indonesian construction companies, and to examine the influence of the companies’ organisational culture profiles on their quality management systems (based on QMS-ISO 9001:2008) implementation. Prior to conducting the examination, there are examinations of the relationships among the quality management system (QMS) variables.

The methodology employed a survey questionnaire of construction industry practitioners who have experience in building and civil engineering works. The Organizational Culture Assessment Instrument was selected due to its suitability in assessing organisation’s underlying culture.

Within the examination among the QMS variables, it was found that problematic issues associated with the implementation of QMS-ISO 9001:2008 in Indonesian construction companies can affect the implementation of the QMS and contribute to the lower level of companies’ business performance. It was also found that there is no significant relationship between the QMS implementation and the companies’ business performance. By using the Competing Values Framework diagram, it was found that most of the construction companies’ organisational culture is characterised by a Clan type which is reflected in how employees are managed, how the organisation is held together, and how the organisation’s success is defined; the leadership style is Hierarchy-focused, while the organisation’s strategy is Market type. It was also found that different culture profiles have different influences on the QMS implementation.

A strong mixed Hierarchy and Market culture needs to be developed within the construction companies in Indonesia, as the driver to support proper and successful implementation of their QMS in order to enhance business performance in a quality performance-oriented Indonesian construction industry.

The purpose of this paper is to examine the implementation of quality management systems (QMSs) of Grade 7 (G-7) Indonesian construction companies. This includes the initial motives that have driven the development of QMSs, barriers to effective QMS implementation, the current practice and integration of QMS-ISO 9001 principles and elements, and the performance of contractors implementing such QMSs.

A survey was conducted involving 403 respondents (Quality Management Representatives, Managers, and Project and Site Engineers) from 77 G-7 as well as ISO 9001 certified Indonesian construction companies.

The main motive for G-7 contractors in establishing and implementing ISO 9001 based QMSs are identified as being to effectively and efficiently control project activities. Respondents apparently do not often experience problems related to QMS implementation. However, issues of management attitude and purpose are identified as barriers that may affect effective QMS implementation. The study highlights the ISO 9001 principles and elements that still require to be more critically applied by G-7 contractors in order to fully implement and improve their current QMS effectiveness. The findings also suggest that, although certified, many G-7 contractors have not yet achieved a satisfactory level of performance to be truly competitive in global markets outside Indonesia.

To date, only limited research has been conducted into the application of ISO 9001 in the Indonesian construction industry. The research findings reinforced the value of pursuing more effective QMS implementation. They also support current attempts to introduce ISO 9001 QMSs to a much wider base of Indonesian construction companies, particularly small and medium sized contractors and builders.

The purpose of this paper is to examine the quality of service of a South East Asian country's military facilities management organisation.

An interview survey and questionnaire survey were used to obtain a description and summary of stakeholders’ expectations and the extent to which they were being satisfied by the services provided.

The method provides a useful means of identifying and prioritising varying expectations between stakeholder groups and of indicating any mismatch in expectations in the management of military facilities.

The development and use of a method to test and improve the effectiveness and efficiency of the management of military facilities helps in providing better value for money.

In addition to re‐affirming Parasuraman's overall dimensions of service expectation, the empirical summary of the stakeholders’ expectations obtained in this way is of practical value for the service provider in developing a strategy for expectation management. For the case studied, it is also apparent that although the current processes in service delivery are well understood by all involved stakeholders, there is a need for further improvement with regards to their expectation levels. It is also one of the very few reported studies on the management of military facilities.

The purpose of this paper is to investigate the current skills gap in both generic and skill areas within the construction industry in Queensland, Australia.

An internet-based survey was administered to collect the opinions of construction employees about the workplace-training environment and their perceptions towards training. The survey intended to address the following research questions, specifically in relation to the construction industry.

The survey results reveal that whilst overall participation in workplace training is high, the current workplace training environments do not foster balanced skill development. The study reveals that in the current absence of a formal and well-balanced training mechanism, construction workers generally resort to their own informal self-development initiatives to develop the needed role-specific theoretical knowledge.

The findings of the research are based on the data primarily collected in the construction industry in Queensland, Australia. The data are limited to a single Tier 2 construction company.

The findings of this study can be utilised to suggest improvements in the current (or develop new) workplace training initiatives.

The research suggests that workplace training has positive relationship with career growth. The results suggest that in the construction industry, employees are generally well aware of the importance of workplace training in their career development and they largely appreciate training as being a critical factor for developing their capacity to perform their roles successfully, and to maintain their employability.

This paper is unique as it investigates the current skills gap in both generic and skill areas within the construction industry in Queensland, Australia. So far no work has been undertaken to identify and discusses the main method of workplace learning within the Tier 2 industry in the context of Queensland Australia.

This study aims to explore how youth poets wrote in a community of practice and how their out-of-school poetry writing contributed toward developing disciplinary literacy.

In this qualitative case study, the authors studied youth’s writing by drafting narrative field notes, collecting student writing and process drawings and interviewing participants.

The authors found that the poets in this study maintained ownership of their writing and engaged in writing processes in ways that reflected Behizadeh’s (2019) conception of authenticity as writing that connects both to students’ experiences, and to the purposes and audiences of their writing context.

This out-of-school context provides implications for how English Language Arts teachers can rethink what disciplinary literacy looks like in classroom writing instruction.

By maintaining ownership of their writing, the youth agentively positioned themselves not only as students accumulating disciplinary knowledge but also as participants in a community of practice.