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This study aims to examine if the participation of live-stream influencers (LSIs) affects tipping frequency on live streaming platforms, and further investigate the mediating and moderating mechanisms.

Quasi-experiment and difference-in-differences models are used for data analysis. Propensity score matching is used to address potential unobservable endogeneity.

Real-time live streaming data reveal that LSIs’ participation significantly improves tipping frequency in live streaming rooms. Also, more users are attracted to the live streaming rooms and more users become active in participation. Additionally, the positive impact of LSIs’ participation is enhanced in the live streaming rooms with a greater number of relationship links between users.

The findings clarify the new role of influencers and reveal the mechanisms on how LSIs benefit the platforms.

The findings offer novel insights into implementing influencer marketing to interactive social media platforms, by encouraging influencer participation, user relationship building and influencer network growth.

This study highlights the value of LSIs for interactive social media platforms in terms of organic growth, revenue generation and cost reduction.

This study examines consumers' channel attitudes and choices leading to webrooming and showrooming, and how product attributes (informational vs experiential and perceived risk) moderate the effects of channel attitudes.

A research framework is built upon the heterogeneity of channel attitudes, the lack of intrachannel lock-in and interchannel synergy. A questionnaire-based survey yields 868 multi-channel consumer responses in China. Simultaneous equation modeling and STATA 12.0 are used to test the hypotheses.

Consumers webroom when buying high-risk informational products (e.g. personal computers or mobile phones). They webroom as well as showroom for high-risk experiential products (e.g. clothing or cosmetics). Moreover, a single channel is preferred to webrooming or showrooming for purchasing low-risk informational (e.g. books or stationery) and low-risk experiential (e.g. snacks or toys) products. The results also show that webrooming is more frequently used than showrooming by consumers.

This study extends current understanding on multi-channel and omnichannel shopping behavior and highlights the role of product attributes in customer journey mapping.

This study offers retailers and other downstream firms a fresh perspective on multi-channel customer experience management and channel design.

This study offers a clear explanation on the commonalities and differences between webrooming and showrooming.

Based on theories related to coopetition, the purpose of this paper is to examine the patterns of business-to-business digital referrals inscribed in businesses’ digital content.

A complete industry-wise digital data set is formed by extracting digital referrals in all the content pages. The authors outline how digital referrals are strategically used among peer businesses in the peer-to-peer digital network and in the augmented digital network, taking into consideration geographical framing and physical distance.

The authors reveal how geographical framing and physical distance influence peer-to-peer referral patterns in the digital space. Quite counter-intuitively, businesses are more likely to give digital referrals for peers residing in the same region, as well as for peers located in closer proximity. Further, results from the augmented digital network show that peer businesses in closer proximity exhibit greater strategic similarity in their digital referring strategy.

The findings extend the understanding of business-to-business coopetition to the digital space and suggest that geographical framing and physical distance can induce reciprocated relationships between peers by offering each other digital referrals.

The findings shed light on the formation of a business-to-business digital coopetition strategy using digital referral marketing.

This study highlights the impact of digital referrals in business-to-business relationship management, especially in the digital coopetition context.

Scholars have identified several predictors of learner satisfaction, but little research addresses the impact of intragroup conflict in a virtual learning context. The purpose of this paper is to investigate the potentially deleterious effects of perceived intragroup relationship conflict on virtual learners’ intention to re-enroll.

Data were systematically collected from virtual learners using an online questionnaire and then analyzed by multiple regression models.

The results show that emotional expressiveness is an antecedent to perceived intragroup relationship conflict, and the relationship is moderated by individuals’ perceived enjoyment of computer-mediated communication. Virtual learners with a higher emotional expressiveness (i.e. extraverts) experience higher perceived relationship conflict, which in turn, lowers their intention to re-enroll.

The study confirms the antecedent and consequence of perceived intragroup relationship conflict in a virtual learning context.

Educational institutions and businesses may use three proposed strategies to deal with intragroup relationship conflict.

The study contributes to the limited knowledge on how to effectively manage virtual learning interactions by educational institutions and businesses.

This study leverages theories of social influence to explore how “likes” for consumption-related content on social media fulfill consumers’ needs for social acceptance, subsequently affecting their repurchase and word-of-mouth (WOM) intentions. It aims to understand the extent to which social media engagements, specifically likes, serve as markers of social validation in the context of consumer behavior.

Our mixed-methods approach incorporated two experiments and an analysis of an archival dataset from a popular Chinese social media platform. This comprehensive methodology allowed for empirical validation of our hypotheses, combining experimental control with real-world relevance to scrutinize the impact of likes on consumption behavior.

The results of Studies 1 and 2 revealed that the number of likes significantly enhanced behavioral intentions regarding repurchase and positive word-of-mouth by fulfilling consumers’ need for social acceptance. Moreover, this effect was observed only under conditions of high (vs low) ideal social self-congruity. Study 3, conducted in a natural social media context, further validated these findings, demonstrating that likes positively influenced behavioral intention, with ideal social self-congruity acting as a boundary condition.

This study provides a novel perspective by directly linking social media likes to consumer behavioral intentions, specifically repurchase and WOM, through the mediating role of social acceptance and the moderating effect of ideal social self-congruity. By focusing on user-generated content (UGC) rather than marketer-generated content (MGC), it addresses a critical gap in the literature, emphasizing how receiving likes on consumer-shared content impacts content creators’ post-purchase behaviors, with practical implications for marketers on leveraging aspirational self-congruity to optimize promotional strategies.

The purpose of this paper is to propose the self-presentation styles of advertising influence consumer self-image, which in turn influence purchase intention.

Using virtual brands as stimuli in a series of experiments, this study collects data on consumer self-image and purchase intention in the conditions of different advertising styles.

While consumer self-image mediates the relationship between advertising self-presentation style and purchase intention, the consumption situation (public vs private) moderates the relationship between self-presentation style, consumer self-image and purchase intention. That is, self-enhancing advertising promotes customers’ ideal self, which in turn increases their purchase intention for publicly consumed products, whereas self-deprecating advertising solicits customers’ real self, which in turn increases their purchase intention for privately consumed products.

This study informs product/brand managers and marketers of the importance of aligning the self-presentation style of advertising with the consumption situation of the product being advertised.

Based on self-consistency theory, this study not only finds a relationship between the self-presentation style of advertising and purchase intention, but also uncovers the mediating role of self-image in this relationship. Furthermore, the relationship chain of “self-presentation style of advertising – self-image – purchase intention” is moderated by the consumption situation of the product. This is one of the first studies to explore the intricacies of these relationships.

The purpose of this paper is to compare organizational web site design attributes between US and Chinese small- and medium-sized enterprises (SMEs).

The study uses 18 web site design variables identified by previous research.

The results show that US and Chinese SME corporate web sites have both similarities and differences in terms of web site design attributes. The design differences are not much affected by the impacts of macro-economy and technology gaps. However, US and Chinese SMEs may differ in terms of their marketing practices and cultural orientations, and as a result, web site design attributes still remain significantly different.

Marketing and cultural factors are found to be important determinants in SMEs’ organizational web site design across the two countries.

The purpose of this study was to conduct a content analysis of humor styles used in US and Mexican television advertising.

A total of 97 television commercials broadcasted by major US and Mexican national television networks were classified under the four humor styles described by Martin et al.

Humor styles used in television advertising significantly differ between the two countries. US commercials use more affiliative, aggressive, and self‐defeating humor than do Mexican advertisements, while self‐enhancing humor is the predominant humor style of Mexican commercials and is used more frequently in Mexico when compared to the USA.

The findings reveal the frequency and types of humorous television commercials used in the USA and Mexico.

The study suggests that cultural differences should be taken into consideration when humorous advertising is used across borders.

This study aims to empirically investigate ways to enhance customers’ continued mobile app use intention on the basis of information adoption model.

This study conducted an online, cross-sectional, self-administered survey, recruiting mobile app users in the USA.

Results identified both argument quality and source credibility positively influenced usefulness of branded apps and parasocial interactions. Results also confirmed a positive influence on usefulness of the branded app and parasocial interaction relating to continued branded app use intentions.

This study enriched the understanding of mobile app use behaviors, extending information adoption model in the service industry.

Executive turnover has increased in recent years. Most studies of executive turnover focus on CEO turnover and treat each incident of turnover as an isolated event. This research considers both CEO and CFO turnover and investigates whether the frequency of executive turnover has distinct effects on financial reporting quality.

The authors use a sample of firms extracted from Execucomp from the 1992 to 2021 period and examine three important indicators of firm’s accounting information quality: earning persistence; earnings informativeness; and accrual earnings management.

The authors find that higher frequency of executive turnovers in a 5-year period is associated with lower financial reporting quality. Specifically, the authors find that the frequency of executive turnovers is negatively associated with earnings persistence and positively associated with accrual earnings management, especially income-increasing accrual earnings management. Furthermore, the authors find that the frequencies of CEO-only turnover and combined CEO and CFO turnover, but not CFO-only turnover, are negatively associated with earnings informativeness about future cash flows. In addition, the authors find some evidence that promoting executives internally weakens the negative effect of frequent executive turnover on financial reporting quality.

The results suggest that while change is sometimes inevitable, frequent executive changes can create a short-horizon problem and make the realization of adaptation effects of leadership change difficult, and hence hurt company’s performance. The study suggests that organizations, especially corporate board should have robust and effective change management systems and strategies in place, which can help to mitigate the negative effect of frequent executive changes and align firms’ operations with the new leadership’s vision, maintain operational continuity, and employee engagement during periods of transition.

The study contributes to the management turnover literature by examining the impact of executive turnover frequency on firms’ financial reporting quality. While previous studies primarily rely on binary variables to measure management turnover, this study is among the first that focuses on the frequency of executive turnover, thus capturing more nuanced information beyond the scope of a binary variable. This measure allows the authors to focus on the disruptive effect of executive turnover, and hence better disentangles the distinct effects that multiple executive turnovers have on firm performance, which can differ from the effect of individual turnover. This distinction is crucial because the adaptation effect from executive turnover may not have adequate time to materialize within the context of several short executive tenures. The authors provide evidence that the disruptive effect manifests more strongly in firms with a higher rate of executive turnover and such disruption deteriorates firms’ financial reporting quality.