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The work depicts an organizational learning schema, which reflects on the cognition structure of workplaces during the integration of AI-powered technologies.

This paper summarizes the most recent advances on organizational cognition from organizational studies. The article tries to capture how learning is impacted at the individual level and organization level, with incorporation of AI technologies.

The theoretical schema on organizational cognition could be studied and integrated to fill this gap and support an effective and smooth transition from electronic, computer-based industries (characteristics of the third industrial revolution) to AI powered enterprises.

It's one of the first works to discuss organization learning along with AI technologies.

To provide maintenance engineering community with a model named “Maintenance quality function deployment” (MQFD) for nourishing the synergy of quality function deployment (QFD) and total productive maintenance (TPM) and enhancing maintenance quality of products and equipment.

The principles of QFD and TPM were studied. MQFD model was designed by coupling these two principles. The practical implementation feasibility of MQFD model was checked in an automobile service station.

Both QFD and TPM are popular approaches and several benefits of implementing them have been reported worldwide. Yet the world has not nourished the synergic power of integrating them. The MQFD implementation study reported in this paper has revealed its practical validity.

Since MQFD requires strategic decision making, the management commitment and support are required to test implement it. Since the case study was conducted in a public sector service station, this could not be achieved due to the requirement of following complex administrative procedures. However, the feasibility of obtaining customer voices from the practising community and translating them into technical languages has revealed the possibility of implementing MQFD in real time situations.

Both literature and manufacturing arenas were surveyed and found out that no model linking QFD and TPM has so far been brought out by theorists and practitioners. Hence the contribution of MQFD model is original. Since there are researches establishing the power of QFD and TPM, the essence of integrating them for attaining world class maintenance quality is of high value.

The purpose of the framework here proposed is to introduce an industrial culture within the service organizations. Concepts such as employees empowerment, ownership, continuous improvement, together with the systematic implementation of quantitative methods builds the organizational basis for achieving operational excellence in services, reducing costs and increasing service quality. This has been deployed in two phases: a “hard” phase to support the design of the service and the construction of tangible and intangible elements of the service, and a “soft” phase to support the management, maintenance and improvement of the service delivery. All this has been applied to the hotel service sector where the interaction between tangible and intangible elements of the service are particularly evident.

The framework uses and integrates several methodologies. Quality function deployment (QFD) is largely used in order to support the “hard” phase of the framework. Kano's model of customer requirements has been integrated in the QFD structure by means of an original method developed by the authors, introducing a so‐called non‐quality priority number (similar to the failure modes and effects analysis' risk priority number) that in combination with a so‐called quality priority number drives the decisions for improvement towards operational excellence. Moreover, the “soft” phase of the framework introduces methods such as failure mode and effect analysis and total productive maintenance in order to improve the service organization's operational competence and culture, increasing at the same time the sense of ownership and the commitment for improvement of front line workers.

Through this paper, it has been shown that industrial methods for operational excellence can be adapted and transferred to the service sector with a potential for significant improvements in particular for those services with a high degree of tangible factors. Allowing in this way to achieve outstanding results also without significant investments.

This paper does not have the intention of describing the state‐of‐the‐art of service design and management, but rather it focuses on the transfer of industrial methods and techniques to the service sector.

The value of this paper is related to proposal of a global systemic approach to operational excellence in services, by means of which industrial methods for operational excellence are transferred to the service sector. Only few works in literature have tried to transfer industrial methods for operational excellence to services, however the main value of this paper is not – or not only – in the specific methods proposed, but in their integration in the systemic approach.

Total productive maintenance and total quality management are two lean manufacturing initiatives that are used by manufacturing plant managers to improve operations capabilities. The purpose of this paper is to investigate the effects of standalone lean practices and lean bundles on manufacturing business performance.

A quantitative approach was used. The survey data were drawn from 160 manufacturing organizations in India. The respondent companies were grouped on the basis of the duration of lean production in operation and then classified based on the profile of their operations strategy. The approach, based on comparative assessment between standalone lean practices and lean bundles, has been directed toward justification of lean bundles for its support to competitive manufacturing in the context of the Indian manufacturing sector.

The paper establishes the long-term effects of lean bundles in significantly improving manufacturing business performance as compared to standalone lean practices. Further findings of the study revealed the significance of the duration of lean production in operation in achieving higher levels of manufacturing business performance.

The study is cross-sectional in nature. It would be interesting to test the analytical framework adopted for this study for more industries and in different countries. The use of subjective measures in survey questionnaire is also another limitation of the study.

This study offers clear implications for practitioners, proving that they should give higher emphasis on the implementation of lean bundles using total productive maintenance and total quality management practices together, to prioritize their product, production and business strategies, to achieve sustainable competitive advantage.

This paper empirically examines and evaluates the effect of lean practices and bundles in the context of medium- and large-sized manufacturing industries in India. Besides, there are very few studies that comparatively assess the differences in performance contribution of various lean operational strategies considering duration of implementation of lean. Also, the theoretical contribution of the study establishes the essence of integrating total productive management and total quality management for attaining world class manufacturing is of high value.

The purpose of this paper is to provide sector-specific empirical evidence on the comparative evaluation of total productive maintenance (TPM) and total quality management (TQM) approaches, implemented exclusively and collectively on improving manufacturing business performance.

This paper develops a multi-sector analysis framework to comparatively assess the synergistic and standalone effect of TPM and TQM improvement approaches. A total of 231 manufacturing organizations from food and beverages, textiles and electrical and electronics sectors have been extensively surveyed. These firms were further clustered into TPM focus, TQM focus and integrated TPM×TQM on the basis of their primary manufacturing strategy. Comparative assessment of these three manufacturing approaches has been evaluated using t-test statistics.

This paper highlights that adoption of integrated TPM×TQM approach is beneficial for food and beverages and electrical and electronics sectors. However, this supposition is rejected for firms operating in the textile sector.

The findings of this research are still exploratory. Future research using countrywide and cross-country approach can be undertaken to statistically generalize the findings of the present research. In-depth case studies are needed to further validate the findings of the study empirically.

The result of this study help managers and practitioners to make manufacturing strategic decision based on the nature of their operating business sector regarding adoption of TPM and TQM practices, which will further revive their firm’s competitiveness.

Every operating sector embraces a diversity of manufacturing activities based upon their competing priorities. This paper makes an attempt to present a multi-sectoral evaluation of joint implementation and effect of manufacturing programs.

The study explores the perceptions of graduates on their employability and future of work, in light of the challenges thrown upon by new vicissitudes in the work environment. The study intends to assess the preparedness of management graduates in facing the challenges and uncertainties of the actual job market.

Semi-structured and informal interviews with 65 management graduates from UK, Canada, Italy and India. The thematic analysis uncovered the concerns and areas to develop for management graduates regarding their future employability perceptions.

The authors benefited from a unique opportunity to capture the views and experience of graduates who are undergoing management education during this ambiguous period. Three major themes were developed on how to develop oneself for an ambiguous future of work which includes Psychological strengths, Skill enhancement and Future mindset. The study also unearthed the major focus areas for better employability from a graduate perspective.

Practical contribution comes from strategies to prepare university graduates for sustainable careers. Study hints at the importance of work experience, adaptability and skill enhancement in meeting the challenges of the future.

From a global approach this is one among the first studies to look into the graduate perspective of their preparedness for future work.

With increased architectural, design and functional requirements and complexities, maintaining a modern building can easily become a costly affair. There is much evidence in the literature review as well as from the factual data, showing the significant increase of the maintenance budget in the recent past. This is due to the fact that, these complexities eventually generate many deficiencies and difficulties and, in turn, creates a tremendous maintenance workload and an undue budget. Therefore, the purpose of this paper is to discuss factors related to such issues in the form of risks involved in the maintainability of buildings and further, explore several strategies and industry actions at the industry level to resolve this burning problem. This paper is focused to address the condominium properties.

This approach of investigation of the risk factors was based on exploring the causes of existing defects and problems, which tend to lower the maintainability. Existing literature, site observations/interviews and questionnaire surveys were used to gather the required data.

There are 13 number of critical maintainability problems, 43 respective factors as “maintainability risk” factors and 12 subsequent industry actions for better maintainability, in the findings. In addition, nine maintainability strategies are explored based on the relevant risk conditions to enhance the maintainability at the organizational/project level and three industry motivators are extracted from the relevant industry actions. A simplified framework for maintainability is proposed based on the strategies and the industry actions.

The data collection has to be limited to the Colombo metropolitan region due to limited resources.

The paper provides useful information to the designers, clients, facilities managers/maintenance managers and users, on maintainability issues related to condominiums. This information highlights the important risk conditions, strategies and industry motivators in order to minimize these problems. These findings may provide an opportunity to promote “highly maintainable buildings for the future”.

The main purpose of this study is to understand how collective operational practices are adapted or stimulated by a firm's competitive strategy.

This study employed a data set drawn from 124 plant managers and directors of Indian manufacturing firms. Multiple regression was used to examine the impact of operational practices of lean, total quality management (TQM) and supply chain management (SCM) within competitive clusters of cost leadership, differentiation and focus strategy.

Results of the study show that the pattern of impact of operational practices on firm's performance varies according to type of the competitive strategy employed. All the three competitive strategy clusters have reported that TQM is the most important trigger for Indian manufacturing firms with relative effect of TQM practices on firm's performance being higher than that of lean and SCM practices.

Cross-sectional data from Indian manufacturing firms were used, and it would be interesting to test the analytical framework of the study for more sectors and countries. Future studies can take a longitudinal research approach to strengthen the findings of the study.

The findings explain how operational practices are aligned with competitive strategies for practitioners so that they can assign limited resources to build diverse operational capabilities based on their strategic choices.

Although very few classical studies are reported in various contexts involving competitive strategy, operational practices and firm's performance, no existing study focuses on how these three domains are linked together in the context of Indian manufacturing sector.

The purpose of this paper is to evaluate the service quality automobile garages through development of a service quality index based on the factors influencing service quality.

A structural methodology of graph theory and matrix approach is applied for developing the service quality index.

The automobile maintenance can be considered as a service industry and in order to sustain in the competitive business environment, the service providers must ensure quality in their services. There are several factors that influence the service quality. Each factor is comprised of several sub-factors. Moreover, the factors are interrelated with each other. Modelling of these factors and their interrelations with due consideration of their structure is accomplished through the graph theory. The directed graph (digraph) of the service quality is defined; the nodes of this symbolize the quality influencing factors, while the edges represent their degrees of interrelationships. An equivalent matrix developed from the digraph establishes a service quality function which leads to evaluation of service quality index (SQI). A greater value of the service quality index displays that the organization and functioning of the garage is adequate.

The methodology can be applied for evaluating as well as comparing service quality of different garages. The observations would be helpful to the managers the garages to make strategies for improving their service quality.

The paper establishes the interrelations among various factors that influence the service quality at automobile garages and develop a numeric index for the evaluation of the same.

This research aims to examine the relevant literature related to maintenance performance measurement in the manufacturing sector. In the process, innovative approaches and models utilized to measure and manage maintenance performance in manufacturing operational settings are classified and examined. Based on this investigation, future research directions and themes are identified.

A database of 251 peer‐reviewed publications, published during the last 30 years, was utilized for the purpose of this research. The published works included contributions from both practitioners and scholars.

This literature review‐based research revealed important themes related to evolution of maintenance performance management. These themes focus on the effective utilization of maintenance resources, information systems support, and human factor management. Based on this literature review, a conceptual framework, which traces the different operational and organizational facets of the evolution of maintenance performance management, is offered.

Based on the findings of this study, it is concluded that the area of maintenance performance and management is in need of more future systematic research efforts aimed at solidifying theoretical constructs and promoting the utilization of more practical applications.

Findings derived from this investigation have relevant manufacturing implications. In this context, understanding the different approaches to maintenance performance measurement and management, as utilized in manufacturing organizations, is critical to these organizations' performance improvement efforts.

Understanding the types and scopes of the different approaches and models utilized to manage and measure maintenance performance in manufacturing operational settings is important in light of the growing competitiveness of the manufacturing sector.