Search results

1 – 10 of 14
Per page
102050
Citations:
Loading...
Access Restricted. View access options
Article
Publication date: 1 May 1996

Uzir A. Malik

Privatisation which was made popular as a policy instrument in the western economies during the early 1980s has now become a global economic phenomenon. The Malaysian response to…

836

Abstract

Privatisation which was made popular as a policy instrument in the western economies during the early 1980s has now become a global economic phenomenon. The Malaysian response to it, however, was relatively early. When the Thatcher government in Britain and the Reagan administration in the United States started their economic liberalisation policy during the period, the Malaysian government under the administration of Prime Minister Dr Mahathir Mohamed immediately saw its potential not only in balancing the role of government and the private sector but also as instruments for lessening the national debt burden and attaining national economic restructuring.

Details

Managerial Finance, vol. 22 no. 5
Type: Research Article
ISSN: 0307-4358

Access Restricted. View access options
Article
Publication date: 1 February 1996

Uzir Abdul Malik and Abdul Ghafar Ismail

Development, both economic and social, has been uppermost in the minds of the Malaysian fathers of independence in the process of nation building. Although the nation inherited…

1256

Abstract

Development, both economic and social, has been uppermost in the minds of the Malaysian fathers of independence in the process of nation building. Although the nation inherited the British systems of liberal democracy and capitalism, it also inherited many of the problems it had created earlier among which were a nation divided by race, culture and religion and a society divided by disparities in economic functions, income levels and social standings. Thus the main functions of nation building have since then been that of creating national unity and redressing economic and social disparities.

Details

Humanomics, vol. 12 no. 2
Type: Research Article
ISSN: 0828-8666

Access Restricted. View access options
Book part
Publication date: 22 November 2024

Rashed Alhaimer

In an era where technology rapidly reshapes society, Kuwait stands at the forefront of digitalization and the realization of smart cities. This chapter examines the impact of this…

Abstract

In an era where technology rapidly reshapes society, Kuwait stands at the forefront of digitalization and the realization of smart cities. This chapter examines the impact of this technological revolution across diverse sectors within Kuwait. From integrating digital infrastructure in urban development to the role of social media in political, health, and corporate realms, it provides a comprehensive exploration of digitalization’s influence. The chapter begins by highlighting Kuwait’s $10 billion investment in 2024, marking a significant step toward becoming a smart city. It investigates the evolving role of social media in political campaigns, demonstrating how digital platforms shape political narratives and voter behavior. In public health, the chapter underscores the Kuwaiti government’s strategic use of social media to disseminate vital health information, particularly during and after the COVID-19 pandemic, influencing public behavior and community engagement. Furthermore, the discussion focuses on Kuwait’s Vision 2035, examining how governmental social media campaigns mold public perception and awareness. The chapter also explores the private sector, showing how companies leverage social media for innovation, performance enhancement, and talent acquisition. Additionally, it scrutinizes the influence of social media on political candidates’ brand personalities and voter behavior, providing insights into digital political communication dynamics. Finally, the chapter addresses the surge in online shopping during emergencies, discussing its implications for e-commerce, consumer behavior, and the challenges it presents in terms of infrastructure, cybersecurity, and the digital divide.

Details

The Emerald Handbook of Smart Cities in the Gulf Region: Innovation, Development, Transformation, and Prosperity for Vision 2040
Type: Book
ISBN: 978-1-83608-292-7

Keywords

Access Restricted. View access options
Article
Publication date: 27 October 2023

Shahab Alam Malik, Taqdees Fatima, Yong Jia and Hina Pannu

One of the organization's main goals is to maintain their customers' loyalty, as this can give them a competitive advantage. Therefore, this study is intended to look into the…

731

Abstract

Purpose

One of the organization's main goals is to maintain their customers' loyalty, as this can give them a competitive advantage. Therefore, this study is intended to look into the impact of library service quality using LibQUAL + TM dimensions (library service effect, personal control and library as a place), library image and trust on users’ loyalty with the mediating effect of perceived service value and satisfaction.

Design/methodology/approach

Data for hypotheses testing were gathered from Minhaj University Lahore (MUL), a private sector university's staff, administration and students, using a survey questionnaire. About 500 questionnaires were randomly distributed, and 407 were utilized as the final sample for analysis. Structural equation modelling (SEM), using SmartPLS 4 and SPSS 25, were used to analyze the empirical data.

Findings

First, research reveals that library image, users’ trust, library service effect and personal control significantly influence user satisfaction. Second, the library as a place and personal control are not a significant indicator of perceived service value. Third, perceived service value and satisfaction have a direct positive relationship with users' loyalty. Fourth, trust and library service effect is indirectly related to loyalty via perceived service value. Fifth, satisfaction does not mediate the relationship between library as a place and loyalty.

Practical implications

Customer satisfaction must be guaranteed by library administration if it hopes to win users’ loyalty. In light of the fact that a variety of factors can affect customer satisfaction, their perception and loyalty, library management should enhance not just the quality of library services along with other factors such as library image and users’ trust.

Originality/value

The study examined the independent impact of library image and users’ trust on satisfaction, perceived service value and users’ loyalty, which, within the framework of the library, has never been addressed in literature.

Details

International Journal of Quality & Reliability Management, vol. 41 no. 4
Type: Research Article
ISSN: 0265-671X

Keywords

Available. Content available
Article
Publication date: 14 March 2022

Selim Ahmed, Ahmed Al Asheq, Ezaz Ahmed, Ujjal Yaman Chowdhury, Tahir Sufi and Md. Golam Mostofa

The purpose of this study is to determine how consumers perceive restaurant service in Bangladesh. The goal of this study is to determine the impact of perceived service quality…

11375

Abstract

Purpose

The purpose of this study is to determine how consumers perceive restaurant service in Bangladesh. The goal of this study is to determine the impact of perceived service quality and price fairness on consumer satisfaction and loyalty toward restaurant services.

Design/methodology/approach

The data for this study were collected from 326 respondents who have used restaurant services in Bangladesh. Partial Least Squares Structural Equation Modeling (PLS-SEM) was used to evaluate the research data with SmartPLS 3.3.3.

Findings

The current study’s findings indicate that perceived service quality and price fairness both have a direct and significant effect on consumer satisfaction. Additionally, the research findings reveal a considerable association between perceived pricing fairness and consumer pleasure and consumer loyalty. Additionally, findings indicate that perceived service quality and price fairness both have a significant indirect effect on customer loyalty via the mediating effect of consumer satisfaction.

Practical implications

The current study demonstrates that perceived price fairness has a substantial effect on restaurant consumers’ satisfaction and loyalty; thus, this evidence can assist restaurant owners and managers in developing and implementing their pricing strategy to retain customers. Additionally, the findings have significant implications for restaurant operators, practitioners and policymakers.

Originality/value

Only a few research have been conducted to determine the effect of service quality and pricing fairness on consumer satisfaction and loyalty when it comes to restaurant services. This research conclusion provides guidance to service providers on how to increase customer satisfaction and loyalty through an emphasis on price fairness and service quality.

Access Restricted. View access options
Article
Publication date: 1 February 1999

Zhahir Kechot and Noor Aini Khalifah

The phenomenon of economic specialization of Malaysians along racial lines was probably the most important colonial legacy that was left behind by the British when the country…

453

Abstract

The phenomenon of economic specialization of Malaysians along racial lines was probably the most important colonial legacy that was left behind by the British when the country attained its independence in 1957. At the time of independence, the indigenous Malay people, collectively termed as bumiputeras, were engaged in the declining or at best stagnant peasant sector, while the non‐indigenous communities were engaged in the buoyant plantation and mining sectors, as well as in commerce and industry. The imbalance obvious in this arrangement tended to be self‐perpetuating and cumulative because the Malays had low income and low capacity to accumulate capital to invest in their education or to move to urban areas, where the growth industries were located.

Details

Humanomics, vol. 15 no. 2
Type: Research Article
ISSN: 0828-8666

Access Restricted. View access options
Article
Publication date: 26 June 2024

Ismah Osman, Emi Normalina Omar, Ririn Tri Ratnasari, Chairul Furqon and Mokh Adib Sultan

The purpose of this study is to ascertain service quality (halal values, assurance, meal quality, reliability, security, system and traceability) and perceived risks (financial…

1003

Abstract

Purpose

The purpose of this study is to ascertain service quality (halal values, assurance, meal quality, reliability, security, system and traceability) and perceived risks (financial, quality, environment, social, time, psychology and health) and its influence on satisfaction, as well as trust concerning online halal food delivery system (OHFDS).

Design/methodology/approach

This study uses quantitative methodology, through an online survey, by using purposive sampling across a sample size of 423 respondents. The analysis of data was conducted using SmartPLS.

Findings

The results of the findings indicate that assurance and halal values have an influence on satisfaction, as well as trust; nonetheless, only reliability has an impact on satisfaction. On the other hand, perceived health and financial risks have negative influence on trust and satisfaction toward OHFDS. In addition, perceived psychological and financial risks are found to have negative impacts on trust of OHFDS.

Research limitations/implications

The theoretical value of this study is the testing of perceived service quality and risks concerning OHFDS in the same model, thereby contributing to a deeper understanding of its impact on trust and satisfaction toward the online food service delivery industry. The results of this study may appear as a starting point for researchers who wish to conduct further studies on the same topic.

Practical implications

This study suggests that the service providers need to boost their efforts in establishing high quality service and, simultaneously, reduce perceived risks, to develop satisfaction and trust toward OHFDS.

Social implications

The long-term consequence of the business's achievement is that it makes it simpler for customers to have confidence in, be satisfied with and recommend the service providers to others.

Originality/value

A number of research investigations have been conducted among Muslims, specifically in the Asian region, which have yielded crucial data regarding consumer behavior toward halal products, such as food and tourism. This study, nonetheless, remains close with other studies on halal food, except that it adds together the knowledge of perceived quality and risks, as to gain a deeper understanding of the experience customers have on food, through online service delivery.

Details

Journal of Islamic Marketing, vol. 15 no. 9
Type: Research Article
ISSN: 1759-0833

Keywords

Access Restricted. View access options
Article
Publication date: 9 December 2024

Muhammad Shaheer Nuhu, Kaltume Mohammed Kamselem, Maryam Mustapha and Mohammed Sani Abdullahi

This study aims to examine how employee empowerment (personal value and impact) influences the delivery of services quality (SQD). The study focused in particular on the mediating…

18

Abstract

Purpose

This study aims to examine how employee empowerment (personal value and impact) influences the delivery of services quality (SQD). The study focused in particular on the mediating effects of organizational citizenship behavior (OCB) on the link between employee empowerment (EE), personal value, employee impact and SQD.

Design/methodology/approach

A total of 310 survey questionnaires were completed by the nursing employees working in the public hospitals in Nigeria. SEM-PLS was used to carry out the statistical analysis.

Findings

The findings of the study revealed that EE (personal value and employee impact) and OCB significantly affect SQD. The findings also indicate that OCB mediates the link between SQD and personal value, employee impact and SQD.

Practical implications

The results of this study shed light on the influence of employee personal value and impact and its influence on SQD. Public hospitals should therefore concentrate on recognizing, comprehending and implementing employee empowerment to improve employee nurses’ capacity to achieve higher SQD. Along with how the accepted hypotheses are confirmed, the implications of these findings for theory and practice are also discussed.

Originality/value

Even though SQD has become a well-developed theoretical concept, previous research has rarely addressed the framework suggested for the present study, particularly when it comes to health care. In the context of public health sector settings, this study may be the first to examine the mediating role of OCB between personal values, employee impact and SQD.

Details

International Journal of Quality and Service Sciences, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1756-669X

Keywords

Access Restricted. View access options
Article
Publication date: 1 February 1999

Mohammad Haji Alias and Mansor Jusoh

Oil palm, natural rubber and cocoa are the three major plantation crops planted accounting for about 4.5 million hectares of cultivated land in 1995 (4.41 million hectares in 1993…

896

Abstract

Oil palm, natural rubber and cocoa are the three major plantation crops planted accounting for about 4.5 million hectares of cultivated land in 1995 (4.41 million hectares in 1993 (Table 1)). These crops are grown mainly for exports. But with resource‐based industrialization, a rising proportion of output is processed domestically in the manufacture of food and industrial products. Smallholder participation in the production of these crops, mainly from rural areas, is significant. Small‐holdings accounted for 83.5% of natural rubber planted area, 51% of oil palm area, and 53% of cocoa planted area. The estate sector's shares in total area and production of the three crops are declining because estates are moving out of agriculture. Estates are diversifying their output mix, in particular replacing rubber with oil palm. The shift is induced by the downtrend in rubber prices in the 1980s except for the recovery in 1988, and the observed better returns from oil palm production. On the other hand, the area of small‐holdings planted with rubber has remained relatively stable. Both cocoa and oil palm area under small‐holdings have increased.

Details

Humanomics, vol. 15 no. 2
Type: Research Article
ISSN: 0828-8666

Access Restricted. View access options
Article
Publication date: 15 November 2023

Seyedeh Fatemeh Kalantarzadeh Tezerjany

The primary intent of this study was to assess the influence of novelty-seeking on the satisfaction of consumers. The investigation concentrated on Malaysian consumers who have…

1114

Abstract

Purpose

The primary intent of this study was to assess the influence of novelty-seeking on the satisfaction of consumers. The investigation concentrated on Malaysian consumers who have experience using online food delivery (OFD) applications.

Design/methodology/approach

To perform the research, non-probability and convenience sampling methods were enforced to gather the required data. An online questionnaire in the form of a Google Survey was conducted in Kuala Lumpur, Malaysia. Upon completion of the survey, the results were analyzed using SPSS software. Both the Service Quality (SERVQUAL) model and expectation disconfirmation theory (EDT) were exploited to shed light on the impact of consumer satisfaction.

Findings

Analysis of responses from the 250 participants unveiled that novelty-seeking positively influences consumer satisfaction. The finding depicted that reliability and responsiveness have the most positive impact on consumer satisfaction whereas tangibility has no effect on the satisfaction of consumers by using OFD applications.

Research limitations/implications

This study had three main limitations: first, the limitations on access to the participants during the pandemic; second, combining quantitative and qualitative methods to obtain more accurate results; third, the study was limited to the context of Kuala Lumpur, Malaysia.

Practical implications

The conclusions brought to the fore that OFD marketers should provide appropriate service quality while concentrating on novelty and well-designed apps to surge consumer satisfaction.

Originality/value

OFD apps have facilitated customers' access to various meals and helped food vendors survive in the competitive marketplace. A new aspect, novelty-seeking, is added to the SERVQUAL dimensions (i.e. empathy, tangibility, reliability, assurance and responsiveness) identified in the literature review.

Details

International Journal of Quality & Reliability Management, vol. 41 no. 4
Type: Research Article
ISSN: 0265-671X

Keywords

1 – 10 of 14
Per page
102050