Syed Muhammad Shariq, Umer Mukhtar and Suleman Anwar
This paper aims to examine the underlying mechanism through which knowledge-oriented leadership (KOL) encourages knowledge sharing (KS) among the employees. It investigates KOL as…
Abstract
Purpose
This paper aims to examine the underlying mechanism through which knowledge-oriented leadership (KOL) encourages knowledge sharing (KS) among the employees. It investigates KOL as an antecedent of KS. Furthermore, it also examines the mediation of employee goal orientation in the relationship of KOL and KS. Moderating role of emotional intelligence is also examined.
Design/methodology/approach
Multilayer data were collected from 223 employees of pharmaceutical industry in Pakistan. Structural equation modelling (SEM) is applied to analyse the model and hypothesis.
Findings
The result supports the direct positive effect of KOL on KS. Indirect effect of KOL on KS through the mediation of employee learning goal orientation is also supported by the result.
Practical implications
Organizations or managers should engage their learning-oriented employees newly hired employee and front line manager in KS process. Leader should give different task to such an employee who did not perform earlier because in doing so, such employee will explore or exploit their own tacit knowledge and that of their colleagues.
Originality/value
This study contributes to the existing body of knowledge by establishing unexplored indirect effect of KOL on KS through the mediation of employee goal orientation. By discussing goal orientation as an outcome of KOL, this study extends the literature of the outcomes of KOL, which are currently limited to KM, work attitudes and innovative performance.
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Umer Mukhtar, Christian Grönroos, Per Hilletofth, Marcio Lopes Pimenta and Ana Cristina Ferreira
The purpose of this study is twofold. First, this study proposes to investigate the impact of inter-functional value co-creation (VCC) in a manufacturing firm’s value chain on…
Abstract
Purpose
The purpose of this study is twofold. First, this study proposes to investigate the impact of inter-functional value co-creation (VCC) in a manufacturing firm’s value chain on supply chain performance, considering the moderating role of external integration. Second, this study proposes to validate a modified version of the VCC considering the inter-functional interaction context.
Design/methodology/approach
Quantitative data were collected using survey approach from 129 managers from 51 departments of 22 manufacturing firms performing roles in several areas, such as procurement, logistics, sales, marketing and production. This study uses a PLS-SEM to analyze the model measurement, through confirmatory factor analysis.
Findings
The empirical data supported the proposition of this study that the VCC degree (i.e. value co-production/value in use) between functions of the firm has significant positive effects on the performance of the supply chain, in customer service and flexibility.
Practical implications
This study could be exceedingly useful for practitioners suggesting them to improve inter-functional integration by adopting VCC practices grounded on “value co-production” and “value in use.” Such practices may help to maximize supply chain performance.
Originality/value
The coordination theory was useful to deepen the analysis of its quadrant named “participatory design,” considering the relationship between VCC and inter-functional integration. This paper extended the knowledge about the relationship between the participatory design quadrant and the quadrant referring to organizational structures and processes.
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Kausar Rasheed, Umer Mukhtar, Suleman Anwar and Naeem Hayat
Front line employees (FLEs) duel challenges of handling exceedingly customer demands and stressful supervision. Service organizations highly dependent on knowledge sharing among…
Abstract
Purpose
Front line employees (FLEs) duel challenges of handling exceedingly customer demands and stressful supervision. Service organizations highly dependent on knowledge sharing among organizational employees. This study incorporates the unique internal and external negative forces of abusive supervision and customer mistreatment, forming a negative emotion towards the organization and customers and reduces the knowledge sharing appetite. This study aims to demonstrate the effect of the abusive supervision and customer mistreatment on the revenge attitude and felt obligation to moderate the knowledge hiding.
Design/methodology/approach
Survey data collected from the 201 lower rank police officers, who were directly interacting with their respective supervisors and public members (customers). Cross-sectional collected data analysed using structural equation modelling partial least square regression in SmartPLS 3.1.
Findings
FLEs perceived abusive supervision and customer mistreatment significantly influence the revenge attitude. The revenge attitude significantly explicates the lack of sharing, playing dumb and rationalized knowledge hiding among FLEs. However, the effect of revenge attitude on the evasive knowledge hiding was insignificant. Moreover, the effect of felt obligation significantly explains the evasive and playing dumb knowledge hiding among the FLEs. Felt obligation significantly moderates the revenge attitude and playing dumb knowledge hiding.
Research limitations/implications
Limitations of study included the direct and indirect role of other factors that can bring more understanding of the knowledge hiding behaviors in the future research. These factors could be culture, service delivery nature and work system at the macro-level,and personality type, ability to focus and locus of control at a personal level, inducing the knowledge hiding behaviors.
Practical implications
The study results highlight the consequences of abusive supervision and mistreatment from the customer as a revenge attitude among the FLEs. Moreover, the revenge attitude may not leads to knowledge hiding with harmful purposes. However, felt obligation at a personal level can reduce the knowledge hiding attitudes at the workplace. A trust climate can promote knowledge sharing.
Originality/value
The study is the first of its kind to explore the FLEs negative emotion of revenge triggered by the abusive supervision and mistreatment from customer leads to different aspects of knowledge hidings. Knowledge hiding is not always associated with the negative motivation and curtailed with the promotion of felt obligation at employee levels. The study also extends the knowledge hiding behaviours antecedents within the work settings. Moreover, the management of knowledge hiding behaviours curtailed with the enhancement of employees felt an obligation. Service industries need to realize the importance of managing customer expectation and supervisor role for better service performance with the promotion of knowledge sharing within the organization.
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Suparna Banerjee and Prosenjit Mukherjee
Nanotechnology is nowadays very much successful in producing specifically functionalized nano-sized particles. In this work, copper nanoparticles were prepared by reduction method…
Abstract
Nanotechnology is nowadays very much successful in producing specifically functionalized nano-sized particles. In this work, copper nanoparticles were prepared by reduction method which is greener and environmentally suitable, cheap and best as compared to other conventional methods, particularly in the context of COVID in globalized world. The formation and size of copper nanoparticles was evidenced by the X-ray diffraction and transmission electron microscopy. The very high surface area of 35–50 m2/gm and very small crystallite sizes of 5–15 nm of these metal nanoparticles is mainly responsible for their effective involvement in removal of carbon dioxide gas as one of major hazardous pollutants from the environment. This chapter, as its main objective, mainly focuses on utility of nano technology and its beneficiary in creating a sustainable environment in economic world. Apart from laboratory experimental procedure and characterizations for preparation of copper nanoparticles, appropriate research methods such as simple statistical, econometric tools and mathematical tools have been used for economic analysis. However, as major findings of the results, developed countries have been successful in maintaining a sustainable human development, in spite of having higher per capita income (PCI) growth as compared to the role of developing countries with lower PCI in this global world.
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This study aims to examine peoples’ perception of climate change. It assessed their attitude, behavioural motivation for mitigating and adapting to climate change in the two…
Abstract
Purpose
This study aims to examine peoples’ perception of climate change. It assessed their attitude, behavioural motivation for mitigating and adapting to climate change in the two capital cities of South Asia: Islamabad in Pakistan and Dhaka in Bangladesh.
Design/methodology/approach
This study used the quantitative research technique based on responses of 800 close-ended questions embedded in a close-ended questionnaire, which were filled-out from randomly selected sample of respondents. The primary data was analysed and presented through tabulation. For binary dependent variables, the standardised logistic coefficients were projected for more reliable estimates.
Findings
The findings reveal that the population of both capital cities have a low personal perception of climate change. Also, the dwellers of both cities have a low level of motivation to take mitigative and adaptive measures against climatic hazards. The results of the logistic regression model further indicate that the people who believe that climate change is a threat to their lives are more likely to adopt mitigative and adaptive strategies. This mostly applies to the people with a relatively higher income and education level.
Research limitations/implications
This study implies to create awareness and sensitise the local community in both the capitals and beyond through information dissemination. Further, the availability of toolkits to handle emergencies remains imperative in registering attitudinal and behavioural changes to reduce the impacts of climate variability in poor localities.
Originality/value
This research study analysed the link between climate change mitigation and energy conservation from the societal attributes of perception, motivation, attitude and behaviour, which remains essential for community-based mitigation against climatic hazards.
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Bharti Pandya, BooYun Cho and Louise Patterson
During the COVID-19 pandemic, the importance of digital infrastructure in higher education surged. This study aims to analyze how a country’s digital capabilities influence…
Abstract
Purpose
During the COVID-19 pandemic, the importance of digital infrastructure in higher education surged. This study aims to analyze how a country’s digital capabilities influence pedagogical transitions in business schools and compare the impacts between digitally advanced and advancing countries.
Design/methodology/approach
The authors applied the job demands–resources model and the IMD World Digital Competition Ranking 2021 to analyze the impact of nations’ digital capabilities on the pedagogical transitions experienced by 121 business faculty members from 20 nations. The countries were categorized into digitally advanced countries and advancing countries. The snowball sampling method was used to gather data through an online survey consisting of 24 items. SPSS was used to statistically analyze the data in two stages using paired t-test and group comparison.
Findings
Significant shifts between face-to-face and online lectures occurred in both groups. Advanced countries witnessed positive shifts in discussions, presentations, oral assessment, independent learning opportunities, online teaching methods, technical support and faculties’ readiness, whereas advancing countries mainly noted alterations in professional development and communication technologies.
Originality/value
This study offers insights into optimizing digital capabilities and enhancing business schools’ readiness for effective pedagogical shifts during crises. Both the theoretical contribution and the findings will benefit national education policies, higher education institution leaders, scholars and educators.
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Aamir Abbas, Qasim Ali Nisar, Mahmood A. Husain Mahmood, Abderrahim Chenini and Ahsan Zubair
Islamic marketing ethics focus on the principles of equity, justice and value maximization for the welfare of society. These ethics play a vital role in elevating the standards of…
Abstract
Purpose
Islamic marketing ethics focus on the principles of equity, justice and value maximization for the welfare of society. These ethics play a vital role in elevating the standards of customer behavior. The strategy of focusing customer is now considered as important element because of rapidly changing marketing trends in Islamic banks. Therefore, the purpose of this study is to find out the important features of Islamic marketing ethics and identify their effect on customer’s satisfaction in Islamic banking.
Design/methodology/approach
This study is descriptive and quantitative. Data were collected from 1000 customers of Islamic banks by applying convenient sampling technique. Smart PLS was used to check the scale validation by confirmatory factor analysis. To test the hypotheses, structural equation modeling technique was used.
Findings
Results enlightened that Islamic marketing ethics play a significant role in enhancing the customer’s satisfaction. Islamic banks should focus on marketing mix along with Islamic and ethical perspectives to improve the customer’s satisfaction level.
Practical implications
This study highlighted that Islamic marketing ethics have great impact on customer satisfaction. Therefore, Islamic banks need to concentrate on the ethical perspective of Islamic marketing in order to develop long term customer relationships. Islamic banks need to revise their marketing practices, and they should align their marketing tactics with ethical Islamic boundaries. They need to design, communicate and enforce the code of Islamic ethics within organizations.
Originality/value
This paper fulfills an identified need to study how Islamic marketing ethics effect customer satisfaction.
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Patrick Yin Mahama, Fred Amankwah-Sarfo and Francis Gyedu
Online learning has come to stay in a technologically advancing world with increasing populations. The search for ways to make online learning more efficient and effective in some…
Abstract
Purpose
Online learning has come to stay in a technologically advancing world with increasing populations. The search for ways to make online learning more efficient and effective in some developing countries continues as the accompanying issues in developing country contexts abound. This paper explores the issues that underlie online learning management in a developing country context, focusing on the Moodle, Sakai and Zoom platforms used in some selected public universities in Ghana.
Design/methodology/approach
The study relied on the qualitative approach to data collection and a descriptive design for analysis. Using the social constructivism theory, the paper discussed the critical issues students, and to a lesser extent, instructors encounter in their engagement on these platforms for academic learning.
Findings
The study found that the inefficient use of these platforms is due to several factors including the high cost of data, poor perception of the quality of online learning compared to traditional in-person contacts, poor attitude of students, low participation in online learning, lack of computers and poor internet connectivity among others.
Research limitations/implications
It is important to mention that this study was limited to some selected public universities in Ghana. Data could have been collected from a wider sample including other Ghanaian tertiary institutions or some other developing countries. The similarity of study outcomes in other developing countries, however, suggests that similar results would have been obtained in an international sample.
Practical implications
Despite the robustness of the Learning Management systems in place, the evidence suggests that their utilisation is far less than optimal. However, with relevant policies and the provision of needed technical support, training, provision of equipment like computers for use by both students and instructors and efficient internet connectivity, the LMS platforms could be more efficient for online learning.
Originality/value
The authors conducted this research using original data from interviews in the selected public universities in Ghana. The data was meant to inform the discussion on some of the critical issues that underlie online learning in a developing country context. Although the study relied on data from selected public universities in a single country, its outcomes reflect fundamental issues of online learning in a developing country context which find relevance in available study outcomes.
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Wasim Qazi, Zubaida Qazi, Syed Ali Raza, Faiza Hakim Shah and Komal Akram Khan
The present research aims to investigate the impact of “COVID-19 phobia” factors (psychological, social, economic and psychosomatic) on career anxiety and perceived distress…
Abstract
Purpose
The present research aims to investigate the impact of “COVID-19 phobia” factors (psychological, social, economic and psychosomatic) on career anxiety and perceived distress. Further, this research assesses whether career anxiety and perceived distress foster or diminish students' employability confidence.
Design/methodology/approach
“Partial Least Squares Structural Equation Modeling (PLS-SEM)” has been used to analyze the data.
Findings
The results depict that factors (psychological, economic and psychosomatic) are positively and significantly associated with career anxiety and perceived distress. However, social factors indicate an adverse impact on perceived distress. Further, career anxiety and perceived distress positively influence employability confidence, but the associations are not highly impactful.
Originality/value
This research elucidates an unexplored phenomenon in the context of a developing country that coronavirus disease 2019 (COVID-19) phobia scale (i.e. psychological, social, economic and psychosomatic) result in career anxiety and distress. Moreover, no studies highlighted the direct impact of career anxiety and perceived distress on employability confidence.