Search results

This study aims to explore the experiences of individuals in India who acted as informal crisis volunteers during the peak of the deadliest wave of the COVID-19 pandemic in the country.

An exploratory, qualitative design was used, and data gathered via a qualitative survey in three focus areas, namely, motivation, challenges and coping mechanisms. The sample (n = 112) comprised individuals (mean age = 21.89 years) whose volunteering efforts during the second wave of the COVID-19 pandemic were extended as part of volunteer groups or individually, online or offline, for minimum of 10 consecutive days to four months. Descriptive statistics and qualitative content analysis (Mayring, 2000) were used to analyze the data.

Most of the participants reported being inspired by social media activism to become crisis volunteers themselves. They also spoke of several human rights violations unfolding around them, namely, people denied right to health (availability and accessibility), rampant discrimination of various kinds and other systemic failures in crisis response by government bodies. Several reported undergoing extreme mental duress during the process, experiencing or witnessing harassment and dealing with corruption. A sense of collective identity and opportunities to engage in collective sense making and collective catharsis with fellow volunteers were reported as the most helpful coping mechanism.

Very little is known about the experience of informal crisis volunteers who assisted the public health system in India in various capacities during the pandemic. This paper explores those experiences, sheds light on various human rights violations that took place during the time and provides a glimpse into the potential of technology and social media in organized altruistic efforts.

Waste can be converted to a high-value asset if treated properly with smart solutions. The purpose of this research is to identify critical barriers hindering smart waste management (SWM) implementation in developing economies using comparative analysis and a mixed-method approach. The objective of this work is to provide exhaustive insight including the smart cities projects to discuss the deferring parameters toward IoT-enabled waste management systems.

To accomplish the objective, the present study followed mixed-method approach consisting of two phases: In the first qualitative phase, barriers in the adoption of IoT (Internet of Things) for SWM were identified using extensive literature review and discussion with selected experts. In the second phase, the quantitative analysis using the Fuzzy DEMATEL (Decision-Making Trial and Evaluation Laboratory) method was performed on the selected barriers. The fuzzy DEMATEL methodology helps in prioritizing the most significant causal barrier by separating them into the cause-effect group. The comparative analysis was used to understand two different perceptions. To provide more detailed insight on the problems faced while implementing SWM in developing economies.

The results disclose that “Lack of government strict regulatory policies,” “Lack of proper financial planning” and “Lack of benchmarking processes” are the most critical causal barriers toward IoT-enabled SWM implementation that are hindering the vision of efficient and effective waste management system. Also, “Difficulty in implementing innovative technologies” and “Absence of Dynamic Scheduling and Routing” fall under the potential causal category. The effect barriers include “Lack of awareness among the community,” “Lack of source segregation and recycling commitment” and “Lack of service provider” as concluded in results considering the comparative analysis. The results can aid the policy-makers and stakeholders to identify the significant barriers toward a sustainable circular economy and mitigate them when implementing IoT-enable waste practices. Also, it assists to proactively build programs, policies, campaigns and other measures to attain a zero-waste economy.

The research is focused on the context of India but it provides new details which can be helpful for other developing economies to relate. The research addresses the call for studies from public-sector and citizen’s perspectives to understand the acknowledgment of SWM systems and critical success factors using qualitative and exploratory method analysis.

The practical implications of the study include strict regulatory policies and guidelines for SWM acceptance, proper financial administration and benchmarking waste-recycling practices (prominent causal barriers). The practical implication of the results includes assistance in smart city projects in handling barriers proactively. The “Lack of Benchmarking processes” provides a critical application to standardized recycling practices in developing economies to improve the quality of the recyclable material/product. The comparative analysis also provides in-depth reflection toward the causal barriers from both the perspective which can help the government and stakeholders to work in a unified manner and establish an efficient waste management system. The results also conclude the need for targeted training programs and workshops for field implementation of innovative technologies to overcome the causal barrier. Moreover, policy-makers should focus to improve source segregation and recycling practices and ensure dedicated communication campaigns like Swachh Bharat Abhiyan to change the behavioral functioning of the community regarding waste. Lastly, developing economies struggle with the adequacy of resources to establish SWM systems, hence the authors conclude that proper financial planning is required at the ground level for smart city projects to overcome the spillover effects.

The social implications of the study include a reduction in pollution and efficient handling of waste resulting in a healthier and cleaner environment using IoT technology. Also, the results assist decision-makers in developing economies like India to establish smart city projects initiatives effectively to improve the quality of life. It proposes to establish standardized recycling processes for the better quality of recyclables and help in attaining a sustainable circular economy.

The research is novel as it provides comprehensive and comparative information regarding the barriers deferring SWM including the field barriers. To our consideration, the present study serves the first to address the comparative analysis of barriers in IoT-enabled waste systems and establish the relationship from both the perspective in middle-lower income economies. The study also suggests that the effect barriers can be overcome automatically by mitigating the causal barriers in the long run.

This research investigation aims to explore the factors that affect purchasing behaviour among consumers in India in the context of green electronic products with the aid of the extended theory of planned behaviour (TPB) by incorporating two additional constructs, namely environmental concern and ethical obligation.

The current research adopted a quantitative methodology, utilising a survey (questionnaire) to gather data from respondents residing in Delhi-NCR, India. A convenience sampling technique was used to select these respondents. Both online and offline modes were used to collect the data. Moreover, to evaluate the theoretical foundation of the investigation, the researchers employed PLS-SEM (partial least square structural equation modelling) on 346 useable samples.

The outcome reveals that attitude, subjective norm and perceived behaviour control (PBC) are significant predictors, supplementary constructs such as environmental concern are not significant predictors, whereas ethical obligation is a substantial predictor of purchase intention. Consumer purchase behaviour, in turn, is influenced by consumer purchase intention.

The outcome of this research could help the country’s legislators formulate policies and programs related to current environmental problems faced by our planet. Marketers could understand the factors that drive consumers' purchasing behaviour towards green electronic products and design effective marketing strategies accordingly. Thus, by enhancing the company’s green image, marketers of green products may potentially increase future purchases, all of which contribute to solving worldwide environmental problems.

This research confirms the usefulness of TPB in understanding Indian consumers' purchasing intention and behaviour towards green electronic products. It further extends the TPB by showing that new components, environmental concerns and ethical obligations influence Indian consumers' purchasing intentions and behaviour. Moreover, prior studies mostly used both additional constructs for green products. Current research used specific types of green products, i.e. green electronic products, as very few studies are available on these products that apply TPB, which makes this study novel. In contrast to previous research that primarily examined purchase intention, this study takes a further step by investigating the connection between intentions and consumers' purchase behaviour. It establishes intention as a precursor to behaviour, specifically towards green electronic products. Additionally, this study introduces new constructs and explores the Indian context, significantly contributing to the existing literature.

Rendering digital services have taken centerstage in the current ICT for development discourse. E-Government services are mostly under this discourse with the aim to provide citizen centric services in the public domain. Business and development organizations alike are also investing in developing their own digital infrastructure for rendering services to its stakeholders. This case describes scenario in which a cooperative organization wishes to use digital infrastructure and provide digital services to its farmer members. The cooperative continued investing in ICT since the last couple of decades and constantly upgraded it to ease the transaction and bring efficiency and reduce information asymmetry. This had greatly benefitted the members. However, the cooperative is aware that its communication network built on the wireless medium has its own limitations in introducing new services and integrating its databases and applications. The cooperative took note of “Digital India (DI)” initiatives to provide digital services to rural areas and build an ecosystem to empower the citizens in its governance set up. This DI policy has implicit provisions of better networking protocols with improved bandwidth. The organization has a dilemma to continue with investing its own resources or explore possibility of piggybacking on the DI initiative. The cooperative wished to examine the total cost of ownership in either case and assess the feasibility of converging with the infrastructure created by the government.

The Government Information Technology Policies are increasingly favouring citizens and in favour of shared infrastructure and services. It is worth the examination to evaluate strategies to deploy IT infrastructure and services with optimized cost and better returns in an enterprise. This is far more important for a social enterprise like AMALSAD cooperative (user-owned firm) that has deployed its own IT infrastructure and ITeS. AMALSAD cooperative deployed its IT assets long back and in the meanwhile, the Government policy is in favour of providing services over the internet.

The case serves to help students to understand the theoretical concept of Enterprise information systems infrastructure and services. It brings to the students understanding: the drivers of IT infrastructure to provide digital services; challenges that would make the social enterprise (in this case user-owned firm) to understand the opportunities and challenges of deploying the right digital infrastructure and get services on demand. The case presents the scenarios for the students to deliberate and find answers to the right approach for estimating the total cost of ownership (TCO).

The case situation presents a scenario for digital government services. Most of the customer-facing enterprises including social enterprises are also providing digital services. It is important that such services converge at an optimized TCO.

Masters in Business Administration with a concentration in Information Systems.

Teaching notes are available for educators only.

CSS 7: Management Science.

This case study attempts to sensitize the impact of restructuring on the organization’s employer brand. The students shall learn to appreciate the criticality of maintaining a balance between being an employee-centric organization and building a sustainable business model, to analyze the alternative people management strategies in emerging start-ups.

This case study illustrates the innovative human resource (HR) policies adopted by the start-up Meesho. Meesho was started as “Fashnear” by two Indian Institute of Technology graduates Sanjeev Barnwal and Vidit Aatrey in the year 2015, with the headquarters located in Bengaluru, Karnataka, India. It was a social commerce platform wherein the local apparel sellers or manufacturers could register themselves on the app and sell their products online to nearby consumers and the product would be delivered to their homes. Later, it was renamed Meesho (Meri E-Shop) with an improved business model. The innovative people-centric policies got Meesho recognition as one of the most employee-friendly start-ups and an innovative employer. However, later as part of the restructuring exercise, it had to lay off employees, which had a counter impact on its reputation and image as a desirable employer. This case study captures the dilemma faced by start-ups like Meesho who were in the process of sustaining their growth and optimizing their workforce and, at the same time, have to manage their employer brand in the process.

This case study can be used at the postgraduate level of management and in executive management programs.

Teaching notes are available for educators only.

CSS6: Human resource management.