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The purpose of this paper is to represent the findings from the first phase of an ongoing research project whose primary goal is to identify the most significant organizational internal and external cultural variables that leverage and enable a firm’s intellectual capital (IC) to make it more competitive in the marketplace.

The authors build on their earlier work in which Ulrich’s definition of IC as Competence × Commitment was expanded to include two additional dimensions, Creativity and Culture. The previous model explored the relationship between IC and the following five critical variables: Competence, Commitment, Control, Creativity and Culture. Here, the authors identify the most significant organizational internal and external cultural variables that leverage and enable a firm’s IC to make it more competitive in the marketplace.

This paper demonstrates the interplay between different cultural types and levels of business volatility on IC. The authors argue that the more volatile the industry is, the greater the need to secure and capitalize on IC, and the more critical it is for firms to adopt a flexible and adaptive organic culture that encourages the creation and leveraging of IC.

This framework is original and expands on Ulrich’s classical work on IC. It helps senior leaders and managers explore how to effectively and proactively capitalize on IC and leverage complex IC assets. The preliminary exploration into these convergent strands has provided a foundation to further develop and establish the interrelationships between organizational culture and IC.

Given the increasing relevance of Responsible Management Education (RME) to social and human welfare around the world, this paper aims to present an integrated framework that captures the essence of the principles of RME as defined by the United Nations (UN) and further set forth and embedded in the core principles of the accrediting body of business schools, namely, the American Association of Colleges and Schools of Business (AACSB). Such a framework serves as a rigorous platform for business schools and key stakeholders to integrate and implement core RME principles to deliver long-term sustainable benefits to the communities in which they operate.

This is a conceptual paper. The authors first define key terms of RME used in the UN and AACSB guidelines to provide a universal language for business schools to communicate with their stakeholders and to monitor RME initiatives. Next, the authors identify and map RME Principles and Standards common to both organizations that business schools can apply and integrate into their educational practices to create societal impact. Finally, they categorize the 17 Sustainable Development Goals (SDGs) of the UN into four core purposes and articulate the benefits of clear and consistent messaging that aligns with the vision and mission of the institution.

The integrated framework presented here makes a unique contribution to business schools that are in the early stages of RME implementation in the following ways: It simplifies the complexity and challenges of integrating the complex RME principles outlined by the UN and the spirit of the RME principles embedded in the accreditation guidelines of AACSB; the four unique themes that emerged from our research provide business schools with a clear pathway to assess their RME progress; and the framework addresses how RME can deliver exceptional value to various stakeholders of business schools.

There are many opportunities for future researchers to expand on our work particularly, in the areas of RME-driven curriculum development and experiential learning, embedding ethics within high-impact RME practices and developing rigorous metrics to define and measure societal impact. Future researchers may also wish to expand and refine the definitions of key terms and explore the role of societal interaction as an indicator of meaningful institutional engagement with the business community.

Business educators can use this framework that maps AACBS core RME themes to the RME guidelines of the UN to assess, establish and enhance their strategies to implement and improve RME-driven business education.

This integrated framework makes a unique contribution to business schools by simplifying the complexity and challenges of implementing RME principles outlined by the UN and that of AACSB. By integrating the principles outlined by both the accrediting body of business schools with the ideals of the U.N in a simple and elegant framework, business schools can embrace and embark on implementing one or more of the four core RME themes identified in this paper. Implementation of these principles within a core RME theme has the potential to create a strong and unique global leadership position for a business school and its graduates.

Financial institutions, and banks, in particular, are one of the largest investors in information systems (IS) and information technologies (IT) and there are indications that this trend is likely to continue. However, there is growing concern that IS investments are not yielding the anticipated results, an issue that is of grave concern to many CEOs and top managers. One way to address this concern is to analyse the relationship, if any, between investments in IS and an organization’s efficiency measures. Reports the results of an empirical study that assesses the role and contribution of ISs to a bank’s efficiency, based on a study of nationalized banks in the state of Florida. More specifically, reports on the role of ISs in achieving business goals, improving productivity, and enhancing customer service in banks.

Customer, product and brand (CPB) management constitute relevant and inextricably linked levels of decision-making that marketers should manage to drive business success. However, they are generally treated separately in extant research. It leads to a disconnected assessment and management of customers and products/brands, preventing marketers to take advantage of the positive implications of managing them simultaneously. This paper aims to propose a conceptual framework to unify these perspectives: the CPB bottom-up approach.

The paper draws on a range of extant literature on customer equity, brand equity and product performance to identify how financial performance is assessed in each of these perspectives and support the conceptual proposition to unify these different levels of decisions-making.

The proposed framework allows predicting and managing the expected values of these three intertwined perspectives together, providing a unified forward-looking metric to more effectively drive marketing efforts.

The proposed framework opens the path for future discussion concerning possible models that can be adopted to implement it.

The proposed framework allows managers to make decisions having a holistic assessment of CPB performance.

In practice, marketing managers have to deal with brand and product as well as customer levels of decision-making simultaneously. Besides this, adopting customer centricity does not decrease the importance of managing the performance of brands and products. Therefore, the proposition of a solution able to bridge the gap between these levels of decision-making enhances both the marketing practice and literature.

A gestão de clientes, produtos e marcas constituem níveis relevantes e interrelacionados de tomada de decisão que os profissionais de marketing devem gerenciar para impulsionar o sucesso dos negócios. No entanto, eles são geralmente tratados separadamente na literatura. Isso leva a uma avaliação e gestão desconectada de clientes e produtos/marcas, impedindo os profissionais de marketing de aproveitar as implicações positivas de gerenciá-los simultaneamente. Neste artigo, propomos uma estrutura conceitual para unificar essas perspectivas: a abordagem bottom-up de cliente, produto e marca.

O artigo sustenta-se em uma variedade de pesquisas passadas sobre valor do cliente, valor da marca e desempenho do produto para identificar como o desempenho financeiro é avaliado em cada uma dessas perspectivas e apoiar a proposta conceitual para unificar esses diferentes níveis de tomada de decisão.

A estrutura proposta permite prever e gerenciar os valores esperados dessas três perspectivas interligadas, fornecendo uma métrica preditiva unificada para impulsionar os esforços de marketing de forma mais eficaz.

A estrutura proposta abre caminho para futuras discussões sobre possíveis modelos que podem ser adotados para implementá-lo.

A estrutura proposta permite que os gerentes tomem decisões com uma avaliação holística do desempenho do cliente, do produto e da marca.

Na prática, os gerentes de marketing precisam lidar simultaneamente com os níveis de tomada de decisão de marca e de produto, bem como de clientes. Além disso, adotar foco no cliente não diminui a importância de gerenciar o desempenho de marcas e produtos. Portanto, a proposição de uma solução capaz de preencher a lacuna entre esses níveis de tomada de decisão aprimora tanto a prática de marketing quanto a literatura.

This study uses the unique setting of unusual market activity (UMA) replies to examine the market reaction and the effects of disclosure and investor protection amid information uncertainty.

A total of 1527 hand-collected UMA replies from the interlinked stock exchanges of Indonesia, Malaysia, Thailand and Singapore for the period of 2015–2017 were analysed using event study and Heckman two-step methods with market and matched control firm benchmarks.

The overall results support the uncertain information hypothesis. The UMA replies with new information were also found to reduce information uncertainty, but not information asymmetry, and they are complementary to investor protection in enhancing abnormal returns. The overall finding suggests that the UMA public query system can be an effective market intervention mechanism in improving information certainty and efficiency.

This study provides insight on the effects of news replies and investor protection on abnormal returns, and support for the uncertain information hypothesis. The finding is useful to policymakers and stock exchanges as they seek to understand how to alleviate investors' anxiety and to create an informationally efficient market. Nevertheless, this study is limited by the extensiveness of the hand-collected UMA replies and also the potential issue of simultaneity-induced endogeneity.

This study uses UMA replies and cross-country data taking into account the effects of market surroundings such as information uncertainty and the level of investor protection on market reaction.

Strategic fit is known to be an important antecedent to a firm’s performance, but there is little research explaining its influence on firm’s environmental performance. This paper aims to propose that strategic fit is likely to affect two firm-level outcomes: dynamic equilibrium and dynamic disequilibrium.

Prior debate has underlined the role of adaptation vs selection in achieving strategic fit, but we assert that firms vary in their strategic fit. This paper models inter-firm differentials in environmental performance, using survey data from a sample of Chinese small and medium enterprises.

Transformative leadership, operational agility and knowledge-based identity facilitate compensatory fit, while productivity growth, strategic adaptability and low product-market maturity enable strategic fit.

The authors show how low strategic fit may provide selection advantages via compensatory fit. Some firms do seek to achieve greater fit to the embedded contextual contingencies (dynamic equilibrium) at the cost of their energy. However, others respond to the expectations for green performance that are presently orthogonal to the embedded context to realize compensatory fit using the energy of the context (dynamic disequilibrium). This manifests as differential capabilities for adaptation vs selection.

The findings highlight how the firms may use cultural fit pathway for transcending the phenomenological tradeoffs between economic performance-oriented strategic fit and ecological performance-oriented compensatory fit.

This paper shows how low strategic fit may provide selection advantages via compensatory fit. Some firms do seek to achieve greater fit to the embedded contextual contingencies (dynamic equilibrium) at the cost of their energy. However, others respond to the expectations for green performance that are presently orthogonal to the embedded context, to realize compensatory fit using the energy of the context (dynamic disequilibrium). This manifests as differential capabilities for adaptation vs selection.

Es conocido que el ajuste estratégico es un antecedente importante del resultado de la empresa, pero existe poca investigación sobre su impacto en el resultado medioambiental. Proponemos que el ajuste estratégico es probable que influya sobre dos resultados organizativos: equilibrio dinámico y desequilibrio dinámico.

El debate previo ha señalado el papel de la adaptación frente a la selección a la hora de lograr el ajuste estratégico, pero sin embargo nosotros aseguramos que las empresas varían en su ajuste estratégico. Modelizamos las diferencias entre empresas en cuanto a su rendimiento medioambiental utilizando datos de una encuesta de empresas pequeñas y medianas empresas chinas.

El liderazgo transformacional, agilidad operativa, e identidad basada en el conocimiento facilitan el ajuste compensatorio, mientras que el crecimiento de la productividad, la adaptabilidad estratégica y una baja madurez producto-mercado favorecen el ajuste estratégico.

Mostramos como un bajo ajuste estratégico genera ventajas en la selección vía ajuste compensatorio. Algunas empresas buscan un mayor ajuste a las contingencias del entorno (equilibrio dinámico) a costa de su energía. Sin embargo, otras responden a las expectativas sobre rendimiento medioambiental para alcanzar un ajuste compensatorio utilizando la energía del contexto (desequilibrio dinámico). Esto se manifiesta en forma de capacidades distintas para la adaptación frente a la selección.

Nuestros resultados subrayan como las empresas pueden usar el ajuste cultura para trascender los contrastes entre el ajuste estratégico orientado a los resultados económicos y el ajuste compensatorio orientado a los resultados medioambientales.

La investigación resalta el reto de integrar las presiones para adaptarse a la lógica ecológica predominante en la industria y los imperativos basados en el valor que apoyan la selección del ecosistema social apropiado para los grupos de interés. Enfatiza que el factor decisivo que influye de manera decisiva en la capacidad de la empresa para manejar las contraprestaciones económicas y ecológicas es la orientación cultural a favor del bienestar de las personas. Mediante un modelo integrador de desarrollo económico y ecológico a nivel nacional una empresa puede reducir los costes derivados del hecho de que algunos países puedan favorecer los intereses económicos a costa de los medioambientales y generar externalidades negativas.

Palavras-chave Resultados medioambientales, Crecimiento de la productividad, Liderazgo transformacional, Agilidad operativa, Adaptabilidad estratégica, Madurez producto-mercado

O ajuste estratégico é conhecido por ser um importante antecedente do desempenho da empresa, mas há poucas pesquisas explicando sua influência no desempenho ambiental da empresa. Propomos que o ajuste estratégico provavelmente influenciará dois resultados no nível da empresa: equilíbrio dinâmico e desequilíbrio dinâmico.

O debate prévio destacou o papel da adaptação versus seleção na obtenção de adequação estratégica, mas afirmamos que as empresas variam em sua adequação estratégica. Nós modelamos diferenciais entre firmas no desempenho ambiental, usando dados de pesquisa de uma amostra de pequenas e médias empresas chinesas.

A liderança transformadora, a agilidade operacional e a identidade baseada em conhecimento facilitam o ajuste compensatório, enquanto o crescimento da produtividade, a adaptabilidade estratégica e a baixa maturidade do mercado de produtos permitem um ajuste estratégico.

Mostramos como o ajuste estratégico baixo pode fornecer vantagens de seleção via ajuste compensatório. Algumas firmas buscam obter maior adequação às contingências contextuais embutidas (equilíbrio dinâmico) ao custo de sua energia. No entanto, outros respondem às expectativas de desempenho verde que atualmente são ortogonais ao contexto embutido, para realizar o ajuste compensatório utilizando a energia do contexto (desequilíbrio dinâmico). Isso se manifesta como capacidades diferenciais de adaptação versus seleção.

Nossas descobertas destacam como as empresas podem usar o caminho da adaptação cultural para transcender as compensações fenomenológicas entre o ajuste estratégico orientado para o desempenho econômico e o ajuste compensatório voltado para o desempenho ecológico.

A pesquisa destaca os desafios da cultura de trabalho de integrar as pressões para se adaptar à predominante ecologia industrial versus o imperativo dominante baseado em valores para selecionar o ecossistema social apropriado dos interessados. Isso enfatiza que o fator decisivo na capacidade formativa de uma empresa para promover compromissos econômicos e ecológicos é a orientação cultural para o bem-estar humano em uma plataforma nacional. Ao programar um modelo integrativo de desenvolvimento econômico e ecológico em nível nacional, uma empresa pode auto mitigar os custos da economia política internacional que surgem quando algumas nações trocam o bem-estar ecológico em prol de interesses econômicos e geram externalidades negativas.

Palavras-chave Palavras-chave Desempenho ambiental, Crescimento de produtividade, Liderança transformacional, Agilidade operacional, Adaptabilidade estratégica, Maturidade do Produto-Mercado

The purpose of this study is to analyse the effect of health risk perceptions on the degree of decisiveness of a person towards e-commerce (e-commerce acceptance), self-awareness towards leisure and self-awareness towards socialisation in pandemic contexts. The identified gap was related to the COVID-19 pandemic, where the development of studies inherent to this context is becoming urgent. Thus, it was necessary to understand how the health risks perceived by individuals influenced their choice regarding online shopping and, simultaneously, socialising and leisure activities.

To reach this goal, a conceptual model was developed based on the self-determination theory, and data were collected from two countries (Portugal and Croatia). The model was estimated using the structural equation modelling (SEM).

The results showed that the perceptions regarding health risks have a positive effect on the degree of decisiveness of a person towards e-commerce acceptance and self-awareness towards socialisation. In turn, the perceptions of health risks have a positive effect on self-awareness towards leisure, not supporting the model conceptualisation.

The paper contributes to fill a gap in literature by analysing the simultaneous effect of individuals’ e-commerce motivations for leisure and socialising activities within a pandemic context. These results have significant managerial implications for several stakeholders that must communicate to the specific public regarding this type of events.

El propósito de este estudio es analizar el efecto de las percepciones de riesgo para la salud sobre i) el grado de decisión de una persona hacia el comercio electrónico (aceptación del comercio electrónico); ii) la autoconciencia hacia el ocio; y iii) la autoconciencia hacia la socialización en contextos de pandemia. La laguna identificada estaba relacionada con la pandemia de COVID-19, donde era urgente desarrollar estudios inherentes a este contexto. Así, era necesario comprender cómo los riesgos para la salud percibidos por los individuos influían en su elección respecto a las compras en línea y, simultáneamente, a las actividades de socialización y ocio.

Para alcanzar este objetivo, se desarrolló un modelo conceptual, basado en la teoría de la autodeterminación y se recogieron datos de dos países (Portugal y Croacia). El modelo se estimó mediante un modelo de ecuaciones estructurales (SEM).

Los resultados mostraron que las percepciones sobre los riesgos para la salud tienen un efecto positivo en el grado de decisión de una persona hacia la aceptación del comercio electrónico y la autoconciencia hacia la socialización. A su vez, las percepciones sobre los riesgos para la salud tienen efectos positivos sobre la autoconciencia hacia el ocio no suportando la conceptualización del modelo.

El artículo contribuye a llenar un vacío en la literatura al analizar el efecto simultáneo de las motivaciones de comercio electrónico de los individuos para actividades de ocio y socialización en un contexto de pandemia. Estos resultados tienen importantes implicaciones de gestión para varios actores que deben comunicar al público específico sobre el tipo de eventos.

O objetivo deste estudo é analisar o efeito da perceção dos riscos para a saúde sobre i) o grau de decisão de uma pessoa em relação ao comércio eletrónico (aceitação do comércio eletrónico); ii) a auto-consciencialização em relação ao lazer; e iii) a auto-consciencialização em relação à socialização em contextos pandémicos. A lacuna identificada estava relacionada com a pandemia da COVID-19, onde era urgente desenvolver estudos inerentes a este contexto. Assim, foi necessário compreender como os riscos de saúde percebidos pelos indivíduos influenciaram a sua escolha relativamente às compras on-line e, simultaneamente, às atividades de socialização e lazer.

Para atingir este objetivo, foi desenvolvido um modelo concetual, com base na teoria da autodeterminação e foram recolhidos dados de dois países (Portugal e Croácia). O modelo foi estimado utilizando a modelação de equações estruturais (SEM).

Os resultados mostraram que as perceções relativas aos riscos de saúde têm um efeito positivo sobre o grau de decisão de uma pessoa em relação à aceitação do comércio eletrónico e de auto-consciencialização em relação à socialização. Por sua vez, as perceções dos riscos de saúde têm efeitos positivos sobre a auto-consciencialização em relação ao lazer não suportando o modelo concetual.

O artigo contribui para preencher uma lacuna na literatura ao analisar o efeito simultâneo das motivações do comércio eletrónico dos indivíduos para atividades de lazer e socialização em um contexto de pandemia. Estes resultados têm implicações de gestão significativas para vários intervenientes que devem comunicar ao público específico sobre o tipo de eventos.

Given the importance of chatbots in customer service in tourism, this paper aims to understand the drivers that predispose regular consumers of restaurant recommendation chatbots to continue using them.

A total of 386 regular consumers of a chatbot via WhatsApp restaurant recommender responded to an online questionnaire (inspired by scales found in the literature on technology adoption). Structural equation modeling was used to test the hypotheses.

Significant predictors of intention to continue using these chatbots included “effort expectancy (EE),” “hedonic motivation (HM),” “price value (PV)” and “habit (HT).” Specifically, HT still has a long way to go in terms of its performance, and it will be possible to work on it. Furthermore, two variables, EE and HM, act as a bottleneck when it comes to explaining this recurrent usage intention. Factors such as “performance expectancy (PE),” “facilitating conditions (FC)” and “social influence (SI)” did not influence “behavioral intention (BI).” Likewise, the moderating variables, age and gender, are not significant. Finally, the predictive capability of the model is demonstrated. The study findings will enable the development of effective strategies to foster consumer loyalty to this new technology in the restaurant industry.

This study contributes, building on the suitability of the unified theory of acceptance and use of technology 2 model, to explain users’ intention to continue using chatbot tourism services in the context of an information search for an unplanned and varied purchase decision, namely, restaurant recommendation services. To the best of the authors’ knowledge, this is the first analysis of tourist’s intention to reuse a real and fully functional chatbot via mobile instant messaging.

鉴于聊天机器人在旅游客户服务中的重要性, 本研究旨在了解驱动消费者持续使用WhatsApp餐厅推荐聊天机器人的因素。

共收集386名WhatsApp餐厅推荐聊天机器人的常规用户在线问卷数据（问卷设计参考技术采纳相关文献中的量表）。研究采用结构方程模型（SEM）验证假设。

影响用户持续使用意图的显著预测因素包括“努力期望（EE）”、“享乐动机（HM）”、“价格价值（PV）”和“习惯（HT）”。其中, “习惯（HT）”表现仍有提升空间, 而“努力期望（EE）”和“享乐动机（HM）”是解释持续使用意图的瓶颈因素。此外, “绩效期望（PE）”、“促进条件（FC）”和“社会影响（SI）”对“行为意图（BI）”无显著影响。性别和年龄等调节变量同样不显著。研究结果验证了模型的预测能力, 能够为餐厅行业制定有效策略以增强消费者对这一新技术的忠诚度提供指导。

本研究基于UTAUT2模型, 首次分析了消费者在餐厅推荐服务中持续使用移动即时通讯（MIM）聊天机器人的意图, 为探索非计划性和多样化购买决策背景下的信息搜索服务提供了新见解。

This work aims to study the relationship between individuals' love of money and their propensity to engage in unethical behaviour.

Data were collected through a questionnaire, with the final sample consisting of 297 Portuguese individuals. The hypotheses were tested using linear regression models.

The results demonstrate that there is no significant relationship between the love of money and the propensity to engage in unethical behaviour. However, there was a significant relationship between the level of budgeting and the propensity to engage in unethical behaviours – for those individuals who have a greater ability to manage their money are less likely to engage in behaviours unethical. The existence of a significant relationship between the “evil” factor and the propensity to engage in unethical behaviour was also validated, which demonstrates that when individuals both associate negative feelings with money and consider love of money to be the “root of evil”, then they are less likely to be involved in unethical behaviour.

This work contributes theoretically and empirically to a better understanding of individuals' attitudes towards money and their propensity to engage in unethical behaviour. The results are of particular academic and organisational relevance due to the implications for human resource management.

Este trabalho tem como objetivo estudar as relações entre o amor ao dinheiro dos indivíduos e a sua propensão para o envolvimento em comportamentos não éticos.

Os dados foram recolhidos através de questionário, sendo a amostra final composta por 297 indivíduos portugueses. As hipóteses foram testadas através de regressões lineares.

Os resultados demonstram a não existência de uma relação significativa entre o amor ao dinheiro e a propensão para o envolvimento em comportamentos não éticos. Contudo, comprovou-se a existência de uma relação significativa entre o nível de orçamentação e a propensão para o envolvimento em comportamentos não éticos, à medida que os indivíduos apresentam uma maior capacidade para gerir o seu dinheiro, apresentam um menor propensão para se envolverem em comportamentos não éticos. Também se validou a existência de relação significativa entre o fator maléfico e a propensão para o envolvimento em comportamentos não éticos, demonstrando que quando os indivíduos associam ao dinheiro sentimentos negativos e que consideram o amor ao dinheiro como a raiz da maldade apresentam menor propensão para o envolvimento em comportamentos não éticos.

Este trabalho contribui teórica e empiricamente para melhor compreender as atitudes dos indivíduos perante o dinheiro e a sua propensão para o envolvimento em comportamentos não éticos. Os resultados são de especial relevância académica e organizacional devido às implicações na gestão de recursos humanos.

The study aims to explore dynamic capabilities such as innovation, entrepreneurial leadership, absorptive capability, and the dimension of entrepreneurial orientation in the handicraft sector to enhance supply chain resilience and innovation during unprecedented times. This study also used innovation as a mediating construct and supply chain orientation as a moderating construct.

We gathered data from the handicraft sector in the Uttar Pradesh (UP) in India using a pretested questionnaire. We used variance-based partial least squares structural equation modelling (PLS-SEM) to test our research hypotheses.

Our study indicates that to enhance innovation and improve supply chain resilience, firms should focus on developing dynamic capabilities such as entrepreneurial leadership, absorptive capacity, artificial intelligence (AI), innovativeness, risk-taking ability, and protectiveness. The study highlights the significant role of dynamic capabilities in the handicraft sector during times of crisis, enabling innovation and resilience to risk.

The study highlights the significant role of dynamic capabilities in the handicraft sector during times of crisis, enabling innovation and resilience to risk.

This study provides significant insights into the current understanding of dynamic capability theory and supply chain orientation and expands upon the existing literature in this field. It comprehensively analyses the latest research and advances knowledge in this area.