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Article
Publication date: 8 February 2011

Nurliza Mohammed Fathi, Uchenna Cyril Eze and Gerald Guan Gan Goh

The purpose of this paper is to examine the factors that affect knowledge‐sharing attitudes in Malaysia, with emphasis on a manufacturing firm and how this attitude influences…

4948

Abstract

Purpose

The purpose of this paper is to examine the factors that affect knowledge‐sharing attitudes in Malaysia, with emphasis on a manufacturing firm and how this attitude influences their intention to share knowledge.

Design/methodology/approach

This is a survey research conducted within a manufacturing firm. The questionnaire was developed by adapting items and concepts from prior works, and by developing a new variable, kiasuism. A census sampling method was used to select participants for this research. The data derive from a case analysis in a manufacturing company in Malaysia. The analysis was based on 141 valid responses.

Findings

The findings indicate that collectivism, social network, social trust, shared goal, incentive systems, kiasuism and self‐efficacy emerged significant except for individualism. A unique finding is that kiasuism emerged as proposed, which suggest that future works could focus more on this variable to highlight its impact in a firm's ability to share knowledge. Overall, the data support our framework and indicate that knowledge sharing among employees in Malaysia's private companies is gaining grounds.

Research limitations/implications

The limitations of this research include the case study approach adopted, which does not allow the generalization of the results beyond that of the firm being studied. The implications emanating from this research is that the ability of a firm, especially electronic manufacturing firms, to harness internal resources and capabilities to enhance knowledge sharing among employees, would be critical for the firm to maintain a competitive position in the marketplace.

Originality/value

This paper provides specific backgrounds of the key factors that could affect the effective implementation of knowledge‐sharing initiatives in a firm, particularly those in the manufacturing sector. The findings suggest key implications for practice and research involved in knowledge‐sharing activities in their firms and related initiatives.

Details

Library Review, vol. 60 no. 1
Type: Research Article
ISSN: 0024-2535

Keywords

Article
Publication date: 10 May 2013

Uchenna Cyril Eze, Gerald Guan Gan Goh, Choon Yih Goh and Tiong Ling Tan

The purpose of this paper is to determine the factors (trust, formalization, knowledge technology, empowering leadership, effective reward systems and motivation) that influence

4449

Abstract

Purpose

The purpose of this paper is to determine the factors (trust, formalization, knowledge technology, empowering leadership, effective reward systems and motivation) that influence knowledge sharing among the small and medium‐sized enterprises (SMEs) in Malaysia, in order to meet the challenges of today's dynamic business environment.

Design/methodology/approach

Systematic sampling was used to select 680 manufacturing sector participants from the SME Corporation Malaysia business directory to participate in the survey, out of which 250 valid responses were returned, yielding a response rate of 36.75 percent. Factor analysis and reliability analysis were conducted before testing the seven hypotheses formulated for this study using regression analysis.

Findings

The results indicate that knowledge technology, motivation, effective reward systems, trust and empowering leadership explain up to 60.2 percent of the variance observed in attitude towards knowledge sharing. It was also found that attitude towards knowledge sharing influences intention to share knowledge with an R2 of 0.387.

Research limitations/implications

The sample for this study is based on manufacturing sector SMEs only and it is suggested that future studies enlarge the scope to include the SMEs in the service sector.

Practical implications

In order to encourage knowledge sharing within SMEs, firms need to ensure that both the technical (knowledge technology) and social (motivation, effective reward systems, trust and empowering leadership) elements are addressed. Hence, a socio‐technical approach needs to be adopted to ensure the effectiveness of the knowledge management strategies formulated by SMEs.

Originality/value

This study highlights the importance of six factors in encouraging knowledge sharing intentions in SMEs operating within the manufacturing sector and confirms that knowledge technology, which encompasses a range of information and communication technologies does play a pivotal role vis‐à‐vis ensuring that SMEs have favorable attitudes towards knowledge sharing for their sustained competitive advantage.

Article
Publication date: 5 January 2010

Khong Sin Tan, Siong Choy Chong, Binshan Lin and Uchenna Cyril Eze

The purpose of this paper is to investigate the demographic characteristics of small and medium enterprises (SMEs) with regards to their patterns of internet‐based information and…

7923

Abstract

Purpose

The purpose of this paper is to investigate the demographic characteristics of small and medium enterprises (SMEs) with regards to their patterns of internet‐based information and communications technology (ICT) adoption, taking into account the dimensions of ICT benefits, barriers, and subsequently adoption intention.

Design/methodology/approach

A questionnaire‐based survey is used to collect data from 406 managers or owners of SMEs in Malaysia.

Findings

The results reveal that the SMEs would adopt internet‐based ICT regardless of years of business start‐up and internet experience. Some significant differences are spotted between manufacturing and service SMEs in terms of their demographic characteristics and internet‐based ICT benefits, barriers, and adoption intention. Both the industry types express intention to adopt internet‐based ICT, with the service‐based SMEs demonstrating greater intention.

Research limitations/implications

The paper focuses only on the SMEs in the southern region of Malaysia.

Practical implications

The findings offer valuable insights to the SMEs – in particular promoting internet‐based ICT adoption for future business success.

Originality/value

This paper is perhaps one of the first to comprehensively investigate the relationship between demographic characteristics of SMEs and the various variables affecting their internet‐based ICT adoption intention.

Details

Journal of Enterprise Information Management, vol. 23 no. 1
Type: Research Article
ISSN: 1741-0398

Keywords

Article
Publication date: 13 March 2009

Khong Sin Tan, Siong Choy Chong, Binshan Lin and Uchenna Cyril Eze

The purpose of this paper is to investigate the innovative characteristics, benefits, and barriers influencing internet‐based information and communications technology (ICT…

7986

Abstract

Purpose

The purpose of this paper is to investigate the innovative characteristics, benefits, and barriers influencing internet‐based information and communications technology (ICT) adoption among the small and medium enterprises (SMEs).

Design/methodology/approach

A questionnaire‐based survey was used to collect data from 406 managers or owners of SMEs in the southern region of Malaysia.

Findings

The results suggest that internet‐based ICT adoption provides a low cost yet effective communication tool for customers. However, security continues to be a major barrier. Finding on cost as a barrier is mixed. The inferential statistics reveal that relative advantage, compatibility, complexity, observability, and security are significant factors influencing internet‐based ICT adoption.

Research limitations/implications

The study focuses only on the SMEs in the southern region of Malaysia.

Practical implications

The findings offer valuable insights to policy makers in general and to the SMEs in particular on the significance of the measured characteristics and the associated benefits and barriers of internet‐based ICT adoption.

Originality/value

The study is perhaps one of the first to comprehensively address internet‐based ICT adoption among the SMEs through the use of a wide range of variables.

Details

Industrial Management & Data Systems, vol. 109 no. 2
Type: Research Article
ISSN: 0263-5577

Keywords

Article
Publication date: 29 March 2011

Chai Har Lee, Uchenna Cyril Eze and Nelson Oly Ndubisi

The rapid changing internet environment has created a competitive business landscape, which provides opportunities and challenges for a variety of businesses. One of these…

11279

Abstract

Purpose

The rapid changing internet environment has created a competitive business landscape, which provides opportunities and challenges for a variety of businesses. One of these opportunities includes conducting businesses online. Online transaction systems enable users to buy and make payment for products and services using the internet platform. The purpose of this paper is to examine the factors that may affect consumers' intentions to repurchase products and services online.

Design/methodology/approach

The research framework is grounded in extended technology acceptance model (TAM). The authors used survey questionnaire to collect 102 valid responses from participants in Malaysia who must have made, at least, one previous online purchase. The snowball approach was used to select the participants, to ensure that participants had previously purchased online.

Findings

Data collected were analysed using regression model to determine the significance of the relationship between the dependent and independent variables. The emerging results provide significant evidence in support of the eight hypotheses proposed.

Research limitations/implications

One of the limitations of this research is the relatively small sample size. Future research may use larger responses, as well as applying other relevant information system (IS) models/theories. Nonetheless, the paper provides a synthesis of extant literature relevant to the subject area, which is critical in addressing theoretical development in online‐related purchase research. In addition, the empirical results corroborate some of the existing literature, as well as contribute to the advancement of the frontier of knowledge in the field.

Practical implications

This paper provides useful information for managing online businesses, especially in developing key responses to consumers' needs and in building critical capabilities to enhance competitive position in the online marketplace.

Originality/value

This is one of the few studies on online repurchase intentions in Malaysia that uses data from Malaysian consumers as well as an extended IS model. The extension of the well‐established TAM model by integrating additional variables provides researchers with a fuller model, and more theoretical options in developing frameworks, which are relevant to the specific context of the study – Malaysia.

Details

Asia Pacific Journal of Marketing and Logistics, vol. 23 no. 2
Type: Research Article
ISSN: 1355-5855

Keywords

Content available
Article
Publication date: 29 March 2011

Nelson Oly Ndubisi

2317

Abstract

Details

Asia Pacific Journal of Marketing and Logistics, vol. 23 no. 2
Type: Research Article
ISSN: 1355-5855

Content available
Article
Publication date: 5 January 2010

Zahir Irani

377

Abstract

Details

Journal of Enterprise Information Management, vol. 23 no. 1
Type: Research Article
ISSN: 1741-0398

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