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Article
Publication date: 20 December 2021

Denise M. Cumberland, Andrea D. Ellinger and Tyra G. Deckard

The on-going COVID-19 pandemic has drastically impacted healthcare systems worldwide. Understanding the perspectives and insights of frontline healthcare workers caring for and…

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Abstract

Purpose

The on-going COVID-19 pandemic has drastically impacted healthcare systems worldwide. Understanding the perspectives and insights of frontline healthcare workers caring for and interacting with patients with COVID-19 represents a timely, topical, and important area of research. The purpose of this qualitative action research study was to assist one US healthcare system that has an expansive footprint with the implementation of a needs assessment among its frontline healthcare workers. The leadership within this healthcare system wanted to obtain a deeper understanding of how the COVID-19 pandemic was impacting the personal and professional lives of its workers. Further, the organisation wanted to solicit employees’ feedback about what they needed, understand the issues they were facing, and solicit their ideas to help the organisation know where to take action.

Design/methodology/approach

This qualitative research employed 45 focus groups, referred to as virtual listening calls (LCs) in this organisation, which were held over a four-week period. A total of 241 nursing staff, representing healthcare facilities across the country, attended 26 of the LCs. A total of 19 LCs were held with 116 healthcare workers who are employed in other clinical roles (e.g. therapists) or administrative functions.

Findings

Extending beyond the available research at the time, this study was initiated from within a US healthcare system and informed by the frontline healthcare employees who participated in the LCs, the findings of this study include the perspectives of both nursing and other healthcare workers, the latter of which have not received considerable attention. The findings underscore that the COVID-19 pandemic has wreaked havoc on the personal and professional lives of all of these healthcare workers and has exacted an emotional toll as noted in other studies. However, this study also highlights the importance of listening to employees’ concerns, but more importantly, their recommendations for improving their experiences. Notably, the organisation is in the midst of making changes to address these frontline workers’ needs.

Originality/value

The study, inclusive of nursing and other healthcare staff, demonstrates how an organisation can adapt to a crisis by listening and learning from its frontline employees.

Details

International Journal of Workplace Health Management, vol. 15 no. 3
Type: Research Article
ISSN: 1753-8351

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Article
Publication date: 15 June 2021

Denise M. Cumberland, Tyra G. Deckard and Andrea D. Ellinger

The purpose of this study is to examine a unique application of mega-events theory in a US health-care organization. The organization hosted 50 virtual listening calls (LCs) in…

687

Abstract

Purpose

The purpose of this study is to examine a unique application of mega-events theory in a US health-care organization. The organization hosted 50 virtual listening calls (LCs) in the summer of 2020 to understand and to hear their employees’ voices regarding their emotions about issues of racial injustice and to solicit their ideas for creating a more inclusive workplace.

Design/methodology/approach

This study used an illustrative, descriptive qualitative design. Using Saldaña’s (2015) structural coding approach, data from 388 employees who voluntarily participated in 50 virtual LCs were analyzed.

Findings

A total of eight themes with respective subthemes emerged regarding employees’ range of emotions and six themes emerged regarding employees’ specific suggestions for creating a more diverse and inclusive organization. This research suggests that hosting these open, virtual LCs enabled a space for employees to authentically voice their perspectives, learn from each other and afforded a powerful learning opportunity for organizational leaders to inform their diversity and inclusion practices.

Originality/value

This study represents a unique application of mega-events theory, focuses on pivotal events in the summer of 2020 that have been nationally and globally impactful and demonstrates the power of listening and learning to inform taking action in a health-care organization already constrained with the ongoing Covid-19 pandemic.

Details

Journal of Workplace Learning, vol. 33 no. 8
Type: Research Article
ISSN: 1366-5626

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Article
Publication date: 11 January 2023

Denise M. Cumberland, Tyra G. Deckard, Lisa Kahle-Piasecki, Sharon A. Kerrick and Andrea D. Ellinger

The concept of digital badges (DBs) as a form of microcredentialing has gained considerable traction in higher education and workplace settings in recent years. This scoping…

812

Abstract

Purpose

The concept of digital badges (DBs) as a form of microcredentialing has gained considerable traction in higher education and workplace settings in recent years. This scoping review aims to map the empirical research conducted on DBs in higher education and workplace settings.

Design/methodology/approach

The design of this study is a scoping literature review. This scoping review adopts the five-stage scoping framework proposed by Arksey and O’Malley (2005).

Findings

Based upon our review of the 45 studies that comprised this scoping review of the empirical literature on DBs, we advance a typology that segments the empirical research based on whether DBs are used as pedagogical tools (PTs) or microcredentials. The authors found some confusion regarding nomenclature, numerous theories offered to explain DBs and divergent findings that suggest room for further exploration of this relatively new phenomenon.

Originality/value

This scoping review of the literature helps make sense of the emerging research landscape on DBs. The findings suggest that using DBs as a PT or as a microcredential has implications for a wide range of stakeholders regarding promoting lifelong learning, upskilling and reskilling the workforce. With the financial constraints facing higher education in a postpandemic environment, understanding the impact of DBs is needed before making an investment in this arena.

Details

European Journal of Training and Development, vol. 48 no. 1/2
Type: Research Article
ISSN: 2046-9012

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Article
Publication date: 23 March 2023

This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies.

101

Abstract

Purpose

This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies.

Design/methodology/approach

This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.

Findings

This paper provided a systematic review on digital badges and their relevant within the academic field and in the workplace.

Originality/value

The briefing saves busy executives, strategists and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

Details

Development and Learning in Organizations: An International Journal, vol. 37 no. 3
Type: Research Article
ISSN: 1477-7282

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