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1 – 8 of 8Yu Mu, Bart Bossink, Tsvi Vinig and Suchuan You
Research on service innovation management of online travel agencies (OTAs) remains relatively scarce. This study aims to illuminate the detailed components of managing service…
Abstract
Purpose
Research on service innovation management of online travel agencies (OTAs) remains relatively scarce. This study aims to illuminate the detailed components of managing service innovations at OTAs.
Design/methodology/approach
An in-depth case study is conducted at Trip, the largest OTA in China. A coherent framework of managing service innovations at OTAs is proposed through refining an existing framework from new service development (NSD), and concerning the success factors of service innovation. Based on theoretical synthesis and empirical analysis, the NSD framework is adapted, restructured and refined for service innovation management at OTAs.
Findings
The proposed framework contains three facets and associated managerial elements: (1) resources, including stakeholders, technologies and systems; (2) contexts, including innovation strategy, structure and culture; and (3) ideation, including idea generation and idea application. Different success factors are attached to the managerial elements. The facets, managerial elements and success factors serve as the components in the framework.
Research limitations/implications
This study provides academia with an analytical framework to understand and interpret service innovation management at OTAs, which can be used as a point of departure for future research.
Practical implications
The analytical framework inspires OTA managers to adopt a structured approach in service innovation management, and policymakers to design related interventions.
Originality/value
This study offers a first step toward the investigation of service innovation management at OTAs, specifically in China. The proposed framework is potentially applicable to other industries.
研究目的
目前关于在线旅行社(OTA) 的服务创新管理的研究相对贫乏。本研究旨在阐明OTA的服务创新管理的具体元素。
研究设计/方法/途径:
本研究以携程网(中国最大的在线旅行社)为对象进行深入案例分析。通过改善已有的基于新服务开发;理论(NSD), 以及综合服务创新成功要素的理论框架从而提出一项连贯的服务创新管理理论框架。基于理论综合以及实证分析,本研究改编,整合和改善了NSD理论框架从而为在线旅行社的服务创新管理框架所适用。
研究结果:
被提议的理论框架包括三个层面以及相关管理元素:1) 资源,包括利益相关者,科技和系统;2)应用环境,包括创新战略,结构和文化;以及3)构思能力,包括概念生成,概念应用。管理元素与不同的成功要素相结合。这些层面,管理元素和成功因素作为提出框架的组成部分。
研究理论限制/启示:
本研究为学术领域提供了分析框架,从而进一步了解和诠释了在线旅行社的服务创新,从而作为今后研究的起点。
研究实践启示:
本分析框架促使在线旅社管理者在服务创新中借用更加结构化的方法,并且鼓励政策制定者来设计相关的干预措施
研究原创性/价值:
本研究提供了在中国的环境下迈向在线旅社服务创新的第一步。提议的框架对其他产业也存在潜在贡献。
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Zheng Li, Jun Li, Jin Chen and Tsvi Vinig
This is a special issue of Chinese Management Studies and this study aims to engage with debates on innovation in China and to provide new insights for innovation research in the…
Abstract
Purpose
This is a special issue of Chinese Management Studies and this study aims to engage with debates on innovation in China and to provide new insights for innovation research in the context of China, seeking to develop a greater understanding of the concept of “innovation with Chinese characteristics”.
Design/methodology/approach
This study reviews the Chinese innovation management literature in general and the selected papers in this special issue in particular and proposes two new directions for future research.
Findings
The nine papers that constitute this special issue present research on important aspects of innovation in China, ranging from the effectiveness of government subsidisation for innovation, the impact of fiscal decentralisation on innovation, the role of management behaviour in promoting (or discouraging) innovation and the effects of differing business models on innovation. These papers shed valuable new light on the theory and practice of innovation in China. The papers are discussed in the context of four primary arguments about innovation management in China identified from the broader literature in the field. These relate to the pattern of China’s innovation performance over time, the reasons for its effectiveness, the role of alliances and influences of indigenous factors. It is also shown that management of the internationalisation of innovation and of efficient internal innovation are two important directions for future research on Chinese innovation in an era of de-globalisation.
Originality/value
The studies presented here provide valuable contributions to theory building in innovation research, as well as some important ideas for directions of future research on innovation in China in the new era of de-globalisation.
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Liang Zhao and Tsvi Vinig
In the existing literature on crowdfunding project performance, previous studies have given little attention to the impact of investors’ hedonic value and utilitarian value on…
Abstract
Purpose
In the existing literature on crowdfunding project performance, previous studies have given little attention to the impact of investors’ hedonic value and utilitarian value on project results. In a crowdfunding setting, utilitarian value is somehow hard to satisfy due to information asymmetry and adverse selection problem. Therefore, the projects with more hedonic value can be more attractive for potential investors. Lucky draw is a method to increase consumer hedonic value, and it can influence investors’ behavior as a result. The authors hypothesize that projects with hedonic treatment (lucky draw) may have higher probability to win their campaign than others. The paper aims to discuss these issues.
Design/methodology/approach
A unique self-extracted two-year Chinese crowdfunding platform real data set has been applied as the analysis sample. The authors first employ propensity score matching methods to control for the endogeneity of hedonic treatment adoption (lucky draw). The authors then run OLS regression and probit regression in order to test the hypotheses.
Findings
The analysis suggests a significant positive relationship not only between project lottery adoption and project results but also between project lottery adoption and project popularity.
Originality/value
The results suggest that an often ignored factor – hedonic treatment (lucky draw) – can play an important role in crowdfunding project performance.
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Liang Zhao and Tsvi Vinig
This paper aims to examine different hypotheses concerning the effects of guanxi on the reward-based crowdfunding project fundraising. Specifically, this study provides new…
Abstract
Purpose
This paper aims to examine different hypotheses concerning the effects of guanxi on the reward-based crowdfunding project fundraising. Specifically, this study provides new insights into how guanxi and guanxi intensity may affect reward-based crowdfunding success and project performance in the Chinese context.
Design/methodology/approach
The research data including 989 crowdfunding projects were collected from zhongchou.com which is the largest reward-based crowdfunding platform in a one-year period (2014.1-2014.12). The hypotheses are tested by using robust OLS regressions and robust logistic regressions. Robustness check was also conducted to test the validation of the results.
Findings
This paper found that project developers’ guanxi-establishing behavior conducted before launching their own projects such as being fans of other projects and supporting other projects are positively related to project success. In addition, the intensity of guanxi-establishing behavior positively influences project performance in a significant way. Besides, the establishment and maintenance of project developers’ guanxi with funders during the fundraising process are also positively associated with project success and fundraising performance.
Originality/value
Based on the theory of trust, this paper offers an interesting and novel perspective to investigate reward-based crowdfunding success in the Chinese context by taking guanxi and guanxi intensity into consideration.
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Tsvi Vinig and Roel van der Voort
“If entrepreneurship remains as important to the economy as ever, then the continuing failure of mainstream economics to adequately account for entrepreneurship indicates that…
Abstract
“If entrepreneurship remains as important to the economy as ever, then the continuing failure of mainstream economics to adequately account for entrepreneurship indicates that fundamental principles require re-evaluation” (Shook, 2003).
Bin He, Zheng Li and Tsvi Vinig
The purpose of this paper is to present an analysis of the role of entrepreneurship in promoting China's technological progress and efficiency improvement during the economic…
Abstract
Purpose
The purpose of this paper is to present an analysis of the role of entrepreneurship in promoting China's technological progress and efficiency improvement during the economic reform process of the past two decades. The paper contributes to our understanding of the drivers of economic growth in China during the economic reforms period through the study of technology development and efficiency of resource allocation.
Design/methodology/approach
The paper uses Malmquist productivity index and panel data cointegration covering 30 regions in China for the period 1992‐2007, to test the effect of entrepreneurship on Chinese technological progress and resource allocation efficiency.
Findings
The analysis shows that the rate of entrepreneurship in China improves the level of technological progress and efficiency of resource allocation significantly. The increased level of entrepreneurship in Beijing, Shanghai, Jiangsu, Zhejiang, Shandong, Guangdong and other developed areas is positively related to the increased level of technological development and resource allocation, whereas this was not identified in areas that are less developed. Furthermore, the analysis suggests that business level has promoted the level of technological progress in these areas.
Originality/value
The paper provides valuable insight into the role and contribution of entrepreneurship's in China's economic growth.
Details