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Article
Publication date: 4 August 2022

Cesar Casiano Flores, A. Paula Rodriguez Müller, Shefali Virkar, Lucy Temple, Trui Steen and Joep Crompvoets

The purpose of this paper is to propose an enhanced conceptual model for the integrated public service (IPS) functionality of the European interoperability framework (EIF). The…

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Abstract

Purpose

The purpose of this paper is to propose an enhanced conceptual model for the integrated public service (IPS) functionality of the European interoperability framework (EIF). The enhanced model incorporates co-creation within the three stages of the IPS cycle. While co-creation can provide innovative routes to overcome interoperability challenges, how co-creation can be a part of the EIF has not been tackled before (Casiano Flores, et al., 2021).

Design/methodology/approach

A preferred Reporting Items for systematic reviews and meta-analyses scoping literature review was used to develop the model and identify decisive aspects of co-creation, service users and service providers. Next, a purposive snowball sampling of grey literature comprising primarily of official documentation produced by the European Union was then undertaken to further inform the central argument. Finally, the subsequent validation of the model and derived conclusions was undertaken both internally and externally by peers and experts.

Findings

Relationships between key sets of actors during co-creation are bi-directional. Furthermore, different sets of actors are, in turn, service providers and service users depending on the service provided and the stage in the public service cycle under consideration. Understanding these bi-directional interrelationships can help improve public services provided by governmental actors through collaboration with users.

Originality/value

Most public service delivery models see relationships between key stakeholders as unidirectional and one-dimensional. By contrast, this study proposes a shift in paradigm where IPS users are not passive actors and mere consumers of services but instead are key stakeholders actively participating in IPS provision.

Details

Transforming Government: People, Process and Policy, vol. 16 no. 4
Type: Research Article
ISSN: 1750-6166

Keywords

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Article
Publication date: 4 December 2019

Sylke Jaspers and Trui Steen

The temporary use of vacant spaces as a format to co-produce public services is becoming popular. Research addressing the question of whether the public outcomes created in…

596

Abstract

Purpose

The temporary use of vacant spaces as a format to co-produce public services is becoming popular. Research addressing the question of whether the public outcomes created in temporary co-production lead to sustainable results is lacking. The purpose of this paper is to explore the potential sustainability of public outcomes created through temporary co-production.

Design/methodology/approach

The paper builds on the literature on creating sustainable outcomes in policy making and on co-production to design a theoretical framework that captures the sustainable co-production of public outcomes. Attention is directed to problem solving and capacity building, and to addressing the needs of society today and being responsive to the needs of tomorrow. A study of 8 temporary initiatives set in a large city in Flanders and 35 in-depth interviews with public servants, project coordinators and citizen co-producers provide empirical data for this exploratory study of the creation of sustainable outcomes in temporary co-production.

Findings

The data indicate that lasting collaborations, institutionalized (flexible) processes and empowered citizens support the creation of sustainable results from temporary co-production.

Originality/value

The paper bridges the literature on policy capacity, the co-production of public services and value creation. By doing so, the paper sheds light on the temporary use of vacant spaces as a way to effectively create outcomes. In addition, the paper addresses the paradox of temporary co-production and the creation of lasting outcomes. Finally, the framework presented offers a tool for analysts and practitioners to take into account various conditions for co-production to create lasting effects.

Details

International Journal of Public Sector Management, vol. 33 no. 1
Type: Research Article
ISSN: 0951-3558

Keywords

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Article
Publication date: 22 May 2024

Anna Uster

This study examines co-production during the Covid-19 crisis, characterized as a Black Swan event, with a specific emphasis on local professionals’ preparedness and response.

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Abstract

Purpose

This study examines co-production during the Covid-19 crisis, characterized as a Black Swan event, with a specific emphasis on local professionals’ preparedness and response.

Design/methodology/approach

A qualitative approach combining deductive and inductive approaches was employed to gather data from professional coordinators of co-production processes in Israeli local governments. The study utilizes professionalism theory as a framework to examine such key elements as professional knowledge, autonomy, status and legitimacy. Additionally, open coding is used to investigate emerging themes.

Findings

The findings reveal that, despite preventive efforts by the central government, local professionals were unprepared to address the crisis. Traditional top-down approaches failed during the crisis, emphasizing the need for peer learning and collaboration among various stakeholders. Professionals' de facto autonomy, driven by quick decision-making and creative problem-solving, elevated their legitimacy and status. Inter- and intra-organizational collaboration was essential to maintain performance through co-producing public services. Finally, multicultural awareness proved vital; neglecting this may have severe consequences in routine times but especially during crises.

Research limitations/implications

Using qualitative research, this study emphasizes the importance of understanding context in interpreting thoughts and actions. However, our approach has limitations. We collected data at a single point in time, which may not capture changes over time. Additionally, we relied on self-reporting from 19 public professionals in local municipalities, each managing the coproduction-based center within the respective municipality. However, this setup, where a single coordinator represents the entire co-production function of the municipality, has its limitations as only one voice is heard.

Practical implications

By shedding light on the multifaceted aspects of co-production, policymakers and professionals could learn about such substantial factors as professionals’ autonomy, inter-organizational collaborations and sensitivity to cultural nuances, which should be established first and foremost in routine times to prepare for crisis. In our case study, governmental preventive measures were inapplicable to crises, and experience of prior crises did not necessarily bestow an ability to prepare accordingly. This is where the role of the street-level professionals becomes significant: these are the actors who experience the crisis on the ground and may provide a quick and effective response. Their ability to take the reins, to be innovative and to generate knowledge while exerting their own professional consideration, proved extremely important.

Originality/value

This research contributes to our understanding of public service professionals’ effective leveraging of the contributions of co-producers in times of crisis. It shifts focus from top-down policy preparedness and implementation to the development of appropriate organizational structures and active and routine stakeholder engagement, thereby enhancing preparedness for crises.

Details

International Journal of Public Sector Management, vol. 37 no. 5
Type: Research Article
ISSN: 0951-3558

Keywords

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Article
Publication date: 12 October 2015

Joost Fledderus

Co-production of public service delivery is believed to foster trust among users, but little empirical work is devoted to this assumption. Public sector organizations have…

3233

Abstract

Purpose

Co-production of public service delivery is believed to foster trust among users, but little empirical work is devoted to this assumption. Public sector organizations have therefore little knowledge about the conditions that determine whether co-production leads to trust. The paper aims to discuss these issues.

Design/methodology/approach

A longitudinal mixed method is used, following participants of a co-produced activation programme over time (n=60). Quantitative methods are employed to investigate changes in trust levels, whereas qualitative methods are used to explain these changes and explore conditions for trust-building.

Findings

After a half year, trust in the service provider, trust in local government and generalized trust decreased significantly among co-producing participants. Particularly, a decrease in trust in fellow participants strongly related to decreases in trust in the service provider and generalized trust. Qualitative evidence indicate that motivation during the co-production decreased, as well as personal control. Organizational support and user commitment show to be important conditions for building trust.

Research limitations/implications

The study draws upon a small sample, limiting possibilities for statistical analysis. Also, comparison with other types of service delivery is required to safely assign the effects to co-production.

Originality/value

Longitudinal studies on co-production are rarely performed. Additionally, the findings indicate a more critical approach to the effects of co-production, which are often assumed to be positive for the public sector and citizens.

Details

International Journal of Public Sector Management, vol. 28 no. 7
Type: Research Article
ISSN: 0951-3558

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