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Article

Publication date: 1 March 1993

The Power of Upward Appraisal

Trevor Dignall

Describes how Federal Express Business Logistics introduced SurveyFeedback Action, an upward appraisal scheme. Each employer is asked tocomplete a survey every year, containing…

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Abstract

Describes how Federal Express Business Logistics introduced Survey Feedback Action, an upward appraisal scheme. Each employer is asked to complete a survey every year, containing appraisal questions on their managers. Return rates are well over 90 per cent. After analyses every manager is given a personal score.