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The purpose of this paper is to explore the opportunities, implications, and challenges of reusing big box retail stores for library facilities.

The paper's approach is research using the Wal‐Mart Realty database, NCES data on public libraries, and recent research on suburban design issues, as well as first‐hand accounts of successful conversions of big boxes into library facilities.

The research finds: a parallel between the three key objectives in planning a library facility – location, size, and budget – and the measures used by retailers to determine the presences of a big box retail store in a community; the size of big box retail stores often comparatively relates to the target library size of a community; renovating big boxes is an affordable alternative to building new library facilities; and reuse of big boxes for libraries requires reimagining the structure to convey the identity of the library in the community in order to be truly successful.

There are few existing examples of big box conversions into library facilities.

The results encourage communities to explore the option of converting big box retail stores into libraries.

Consideration of converting big boxes into library facilities enhances recycling and sustainable design awareness and brings focus to the concept of libraries as community centers.

The stock of empty big box buildings is increasing, at just a time when libraries are looking for ways to expand to accommodate new uses, service styles and user expectations. To date, very few of these buildings have been transformed into vibrant library buildings. This article examines the suitability of the big box for use as a library.

The purpose of this paper is to understand the antecedents and consequences of an international tourist phenomenon known as the culture cushion.

Using surveys, participants considered a specific international consumption experience and responded to culture cushion, situational variables, the perceived differences in the encounter relative to one in the USA, and behavioral intention items.

The amount spent was found to be an antecedent to both the excitement and the cultural knowledge dimensions of culture cushion while language was an antecedent for excitement only. Excitement had a positive relationship with satisfaction and other behavioral intention measures. Perceived differences mediated the relationship between knowledge and satisfaction with products, atmosphere and customer service such that lower perceptions of cultural knowledge caused greater perceived differences, which resulted in lower satisfaction ratings.

A study of international tourists in the USA should be conducted to determine if the culture cushion has a similar influence.

First, firms that cater to international tourists should speak their native language. Second, the more knowledge a tourist has about the cultural differences in service and retail encounters the more likely he is to appreciate the differences as being culturally driven and not a reflection of poor service.

This research provides unique insights into the international tourist experiences with clear practical implications.

This article aims to examine differences between older and younger consumers in their reactions to a product harm crisis. Research suggests that motivational and cognitive changes due to aging might cause information to be differentially utilized. The authors use primary and secondary control influences on information processing to explain why older consumers perceive themselves as less susceptible to the threats associated with a product harm crisis. This has important implications in terms of blame attributions, and marketing variables of interest such as purchase intentions and negative word of mouth.

Two studies were conducted in which participants were asked to read a short newspaper article about a product harm crisis and to respond to a series of questions. Participants were split into two groups based on age.

The empirical findings indicate that, compared with younger consumers, older consumers perceive product harm crises as less threatening, place less blame on the company, and have stronger intentions to purchase and recommend the product involved in the crisis.

The finding that the more physically vulnerable older population actually perceives themselves as less vulnerable to harm suggests that socially responsible companies should work harder to make older consumers aware of risks created by product harm crises when dealing with this increasingly important target market.

This research advances our understanding of differences between older and younger consumers, and adds another dimension to what it means to embrace the true essence of corporate social responsibility with regard to older consumers.

The purpose of this paper is to specifically consider two interactional aspects that are likely to contribute to the success of an explanation of why a service failed: the adequacy of information provided and role of the person providing the information.

Two empirical studies were conducted using a between-subjects 2 (information: low vs high) × 2 (employee: frontline vs manager) experimental design. The first study was designed to better understand when the information provided might have a more positive impact on the customer. The second study was conducted to understand why the effects exist.

In Study 1, an interaction effect was seen that suggests that the most positive outcome is when the manager (vs the frontline employee) provides a full explanation (vs limited explanation) of the mishap. Results from Study 2 indicate that source credibility is in play.

Participants were asked to respond to service failure and recovery scenarios using the same service context. The means of the outcome variables suggest that the recovery effort could be improved upon with other methods.

Contrary to suggestions that frontline employees be responsible to resolve service failures, our studies reveal that service recovery initiatives involving an explanation only are best received when the manager provides the customer a full account of what went wrong.

This research provides empirical evidence of when and why more information regarding the cause of a service failure is most positively received by the customer.

The purpose of this paper is to develop and test a new measure called the “culture cushion” to account for the inherent positivity surrounding the inter‐cultural tourist experience.

The first study involved the identification of items for the culture cushion construct and included a semi‐structured questionnaire and a panel discussion. The second study assessed unidimensionality and the convergent, discriminant, and nomological validity of the culture cushion dimensions. Respondents were asked to answer questions about a specific international consumption experience and responded to scale items measuring the culture cushion construct.

A two‐dimensional measure of culture cushion was found to predict satisfaction and behavioral intentions. Judgments were more positive when the encounter was novel relative to previous experiences.

Additional studies involving travel locations other than those used in this study should be conducted to investigate alternate effects of the culture cushion.

A major motivation of recreational tourists traveling internationally includes the ability to observe and participate in activities that are culturally unique. Firms that cater to international tourist clientele should focus on operationalizing country‐specific cultural aspects of the experience to enhance overall perceptions.

The international tourist operates within a dual country framework, using his/her own cultural “lens” to notice the uniqueness of the foreign culture while striving to understand and participate in authentic encounters. The culture cushion construct offers a novel measure of the positivity that occurs in culturally unique inter‐cultural experiences.

“Dirty work” is an embodied, emotional activity, and may best be expressed through narrative thick description. The purpose of this paper is to employ creative analytic techniques through a “messy text” for better understanding the tacit knowledge and emotionality of dirty work and dirty research. The vignettes, based upon ethnographic fieldwork with US Border Patrol agents, viscerally reveal the embodied emotions of dirty work and doing dirty research.

The research draws on a two and a half year ethnography of the US Border Patrol in which the first author engaged in participant observation, shadowing, and interviews. Based upon the iterative data analysis and narrative writing techniques using verbatim quotations and field data, the essay provides a series of vignettes that explore the multi-faceted feelings of dirty work.

Tacit knowledge about dirty work is unmasked and known through experiences of the body as well as emotional reactions to the scene. A table listing the emotions that emerged in these stories supplements the narrative text. The analysis shows how communication about emotions provides a sense-making tool that, in turn, elucidates both the challenges and the potential highlights of doing dirty work. In particular, findings suggest that emotional ambiguity the “moral emotions” of guilt and shame may serve as sense-making tools that can help in ethical decision making and a re-framing of challenging situations.

A field immersion alongside dirty workers, coupled with a creative writing approach, provides access to the fleeting, embodied, and fragmented nature of tacit knowledge – answering the questions of what dirty work feels like. The essay provides a behind the scenes exploration of US Border Patrol agents – a profession that is alternately stigmatized or hidden from public view. Finally, the piece provides a self-reflexive account of the messy realities of conducting “dirty research” in a way that is open ended and embodied.

This chapter examines the case of threshold concepts, as an example of a theory being developed and applied within higher education research. It traces the origins and meaning of the term, reviews its application by higher education researchers and discusses the issues it raises and the critiques it has attracted. This case is of particular interest, as the idea of threshold concepts is little more than a decade old, yet in that time it has attracted considerable attention.

Amidst the backlash against gay rights in the U.S., a rapidly expanding number of companies are instituting inclusive policies. While in 1990 no major corporations provided health insurance for the partners of lesbian and gay employees, by early 2004, over 200 companies on the Fortune 500 list (approximately 40%) had adopted domestic partner benefits. This study of Fortune 1000 corporations reveals that the majority of adopters instituted the policy change only after facing pressure from groups of lesbian, gay, and bisexual employees. Despite such remarkable success, scholars have yet to study the workplace movement, as it is typically called by activists. Combining social movement theory and new institutional approaches to organizational analysis, I provide an “institutional opportunity” framework to explain the rise and trajectory of the movement over the past 25 years. I discuss the patterned emergence and diffusion of gay employee networks among Fortune 1000 companies in relation to shifting opportunities and constraints in four main areas: the wider sociopolitical context, the broader gay and lesbian movement, the media, and the workplace. Next, using the same wide-angle lens, I explain the apparent decline in corporate organizing since 1995. My multimethod approach utilizes surveys of 94 companies with and without gay networks, intensive interviews with 69 networks and 10 corporate executives, 3 case studies, field data, and print and virtual media on gay-related workplace topics. By focusing on not simply political but also broader institutional opportunities, I provide a framework for understanding the emergence and development of movements that target institutions beyond the state.