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During the last 20 years, there has been an explosion in the production and dissemination of a number of highly popular managerial concepts. These initiatives, such as TQM and BPR, highlight a number of themes. Refers to these new movements as “new managerialism”, supported by new institutional frameworks which all act as sources and bearers of management knowledge upon which, in part, professional managers draw for practical guidance. Uses Foucault’s archaeological and genealogical methods to argue that new managerialism is a discourse on a grand scale as well as emerging and dispersing locally, occurring in everyday talk and text, or “discourse”. According to Foucault, one of the effects of grand scale new managerialism is that it exerts a disciplinary gaze over managers who are immersed in its knowledges, and who seek to follow its guidelines to achieve “best practice”. As leaders, this best practice relies on the utilisation of “charisma”. Using interpretive repertoires, a method that is sympathetic to this approach, analyses the talk of two everyday managers who describe their roles as leaders, as well as a group of employees, or “followers”, and notes the importance of “charisma” in their accounts. Shows how the projection of a charismatic identity is central both accounts, and suggests that the individuals studied are subject to a charismatic gaze.

Robin Johnson calls for better co‐operation and co‐ordination between mental health and housing support services, and greater recognition of the important role of social housing in community mental health care.

The objective of this paper is to scan the extent of uncertainty and hesitation in the development of plans and strategy.

The author evokes concrete cases of risk aversion, when the action either goes ahead or is stymied by lack of certitude. The incidents cited are of practical – rather than of theoretical – connotation.

This essay shows that the willful overcoming of missing assuredness may sometimes incur, in its turn, hazardous risk.

The paper illustrates the roles of intelligence, the measurement of precaution, and the willingness or failure to gamble on the (sometimes) long shot.

Central to the notion of citizenship is equality, social inclusion and social justice, yet heterosexual constructions of citizenship continue to privilege. The purpose of this paper is to investigate the relationship between citizenship, social policy and sexual identity, comparing experiences found in the UK and the USA.

The paper examines the concepts of nation, identity and belonging, taking account of normative discourses and structures such as the family, to illustrate how social policy creates second‐class status for lesbians, gay men, bisexuals and transgendered people (LGBT).

The paper finds that within the relationship between the state and LGBT citizens, there is institutional hostility towards LGBT people, and explores the ways in which policy makers characterise difference as abnormal, inferior, of less worth and importantly, problematic.

The paper is of value in discussing Queer theory and in seeking to challenge and transform the social exclusion of LGBT citizens, by contributing to the rise in new forms of citizenship. The paper takes account of evolving models of citizenship that seek to redress current inadequate mainstream structures.