Lindsey Pike, Roger Indge, Corinne Leverton, Deirdre Ford and Tony Gilbert
Cornwall has implemented significant changes to the way that it delivers its safeguarding adults training. This paper outlines the benefits of combining safeguarding adults, the…
Abstract
Cornwall has implemented significant changes to the way that it delivers its safeguarding adults training. This paper outlines the benefits of combining safeguarding adults, the Mental Capacity Act 2005 (HM Government, 2005a) and equality and diversity training within a human rights framework. It examines the notion of learning transfer and considers how the design and delivery of training can improve the transfer of learning into practice. Finally, it highlights the importance of a receptive workplace culture to promote effective learning transfer.
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Terrence C. Sebora and Elina Ibrayeva
This case followed Todd Duncan, Chairman of Duncan Aviation, as he considered which international locations Europe, Latin America, or Asia were most important in positioning…
Abstract
Synopsis
This case followed Todd Duncan, Chairman of Duncan Aviation, as he considered which international locations Europe, Latin America, or Asia were most important in positioning Duncan to benefit from continued internationalization of the maintenance, repair, and overhaul (MRO) industry. The company had the option to hire Regional Managers to actively manage these areas, recruiting new customers and building relationships with existing ones. The case provides students with an opportunity to identify the core competencies of a company, and to recognize ways in which employee engagement contributes to Duncan's core competencies. Optionally, the case may be used to introduce students to Dunning's eclectic paradigm.
Research methodology
The research for this case was obtained from a combination of primary research, secondary research, and personal experiences. One of the research assistants for this case was employed at the company for over two years, and reflections thus obtained, supported with supplementary research, enriched and deepened the paper. Duncan's Debrief magazine and news releases were important secondary sources, in addition to industry web sites, industry journal articles, reference books, and newspaper articles.
Relevant courses and levels
This case is intended to be taught in undergraduate international business or marketing courses.
Theoretical bases
This case is an illustration of the complexity, and strategic importance, of considering whether, and how, to build customer relationships outside the firm's home country. Such decisions confront many companies facing increasingly global industry environments. The eclectic paradigm, developed by John Dunning, explains why companies expand and participate in international markets.
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Jason L. Powell and Tony Gilbert
Using the distinction between “private problems” and “public issues” derived from Mill's “sociological imagination”, this paper aims to assess how diverse social theory approaches…
Abstract
Purpose
Using the distinction between “private problems” and “public issues” derived from Mill's “sociological imagination”, this paper aims to assess how diverse social theory approaches problematise and define the ways in which social life is shaped and organised with regard to “emotions”.
Design/methodology/approach
The paper's approach is theoretical and novel in the interpretation of an under‐development theme in social theory, namely, that of emotion.
Findings
The paper found, on viewing differing sociological approaches, how emotion shifts the focus of our attention away from the idea of individual, private worlds of emotion to the wider context of social relations and the way in which language is used with power to identify subject positions.
Research limitations/implications
This is a general literature.
Originality/value
This is an original paper as it is the first time diverse sociological theories have been pulled together to evince an understanding of what we understand by the concept, experience and symbol of “emotion”.
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Lindsey Pike, Tony Gilbert, Corinne Leverton, Roger Indge and Deirdre Ford
The purpose of this paper is to clarify the relationship between safeguarding adults training, staff knowledge and confidence.
Abstract
Purpose
The purpose of this paper is to clarify the relationship between safeguarding adults training, staff knowledge and confidence.
Design/methodology/approach
A total of 647 responses from a cross sectional postal sample survey of the health and social care sector in Cornwall, were analysed.
Findings
Differences in knowledge and confidence around safeguarding were observed between staff groups and agencies. Training contributed to an approximately 20 per cent increase in knowledge and a ceiling effect was noted. Confidence linked knowledge and action. More confident staff offered more sophisticated responses regarding improving safeguarding processes.
Research limitations/implications
Low response rates and the specific context limit generalisability. Knowledge and confidence measures were simplistic. Further research is needed on the mechanism of action by which safeguarding adults training is effective.
Practical implications
Safeguarding adults training and a targeted approach to the analysis of learning needs should be debated in the context of training transfer. Training should be evaluated to ascertain its effectiveness.
Originality/value
This is the first major multi‐agency UK survey of its kind. Findings provide a baseline for further research.
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Mary L.M. Gilhooly, Deborah Cairns, Miranda Davies, Priscilla Harries, Kenneth J. Gilhooly and Elizabeth Notley
The purpose of this paper is to explore the detection and prevention of elder financial abuse through the lens of a “professional bystander intervention model”. The authors were…
Abstract
Purpose
The purpose of this paper is to explore the detection and prevention of elder financial abuse through the lens of a “professional bystander intervention model”. The authors were interested in the decision cues that raise suspicions of financial abuse, how such abuse comes to the attention of professionals who do not have a statutory responsibility for safeguarding older adults, and the barriers to intervention.
Design/methodology/approach
In‐depth interviews were conducted using the critical incident technique. Thematic analysis was carried out on transcribed interviews. In total, 20 banking and 20 health professionals were recruited. Participants were asked to discuss real cases which they had dealt with personally.
Findings
The cases described indicated that a variety of cues were used in coming to a decision that financial abuse was very likely taking place. Common to these cases was a discrepancy between what is normal and expected and what is abnormal or unexpected. There was a marked difference in the type of abuse noticed by banking and health professionals, drawing attention to the ways in which context influences the likelihood that financial abuse will be detected. The study revealed that even if professionals suspect abuse, there are barriers which prevent them acting.
Originality/value
The originality of this study lies in its use of the bystander intervention model to study the decision‐making processes of professionals who are not explicitly charged with adult safeguarding. The study was also unique because real cases were under consideration. Hence, what the professionals actually do, rather than what they might do, was under investigation.
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I SUPPOSE that anyone writing anything on Gilbert and Sullivan ought to begin by stating where he stands in regard to the works of this extraordinary pair. For ‘G. & S.’ is…
Abstract
I SUPPOSE that anyone writing anything on Gilbert and Sullivan ought to begin by stating where he stands in regard to the works of this extraordinary pair. For ‘G. & S.’ is curious. It can perhaps be likened to cricket in that people tend either passionately to love it or as passionately to loathe it; neutrality is encountered relatively seldom. So let me say straight away that I come into the former category. H.M.S. Pinafore and all the other operas in the series have given me enormous pleasure for as long as I can remember, and I hope and believe they will continue to do so in the future.
Tony Rey, Loic Le De, Frederic Leone and David Gilbert
The purpose of this paper is to develop a multidimensional approach for effectively managing natural disasters; this paper has three research objectives. First, it provides an…
Abstract
Purpose
The purpose of this paper is to develop a multidimensional approach for effectively managing natural disasters; this paper has three research objectives. First, it provides an analysis on the hydro-geomorphological effects of the cyclone in the urban context. Second, it proposes an analysis for the vulnerability and resilience recovery of the populations living in urban areas. Third, it specifies the implications for sustainable recovery and longer-term disaster risk reduction.
Design/methodology/approach
A detailed case study of the tropical cyclone Pam was carried out to identify hydro-geomorphologic effects and damages in an urban area and specific problems associated with managing natural disaster in Vanuatu.
Findings
The investigations reveal that living in an urban area increases a population’s exposure to hydrological, weather and sea-related risks. Whereas advice on cyclones seems to work very well, the coastal risks and floods seem to be underestimated with a very high exposure and vulnerability to risk. Pre-existing vulnerabilities were exacerbated after cyclone Pam. However, other communities have been able to reinforce their resilience through local initiatives. The government and outside aid were very quick to react, despite problems of coordination, exchange of information, communication and long-term strategy.
Practical implications
The bottom-up, top-down, local and global approaches, applied on the time scales, should lead to actions that will reinforce the ability of the people of Vanuatu to adapt to high-energy events and to the effects of climate change.
Originality/value
This paper highlights the importance of understanding how the urban communities are vulnerable to natural hazards and of strategies for increasing their resilience.