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This paper reviews the changing nature of construction design and the potential for e‐procurement to respond to these changes. With the emphasis shifting from supply‐driven to demand‐driven product design the trading relationships within the industry must become more complex. This paper hypothesizes an electronic market in design and supply capability to exploit distributed design knowledge within the supply chain. In their current form, e‐commerce and brokering systems are too immature to support such relationships, but many elements of a technical solution are available. However, how they will reshape working practices is uncertain and this poses architectural and human organization problems for information systems (IS) developers. They must anticipate and address changes in working practices across a whole group of industries competing within a complex market place. We postulate a development approach that uses simulation models supported by soft systems methods to explore these process re‐engineering options and human issues. The simulation of new business processes, combined with prototype IS designs, offers a powerful mechanism for evaluating the effects of proposed architectures for “design transactions” in e‐procurement. The open learning that occurs in simulation experiments is also a key element in helping the management of the individual organizations in understanding how to shape their particular contribution to the new collaborative process. A major barrier to enhancing construction industry performance in this way is the defensive nature of existing contracts and lack of trust between parties; we therefore propose the use of COLA process in parallel with the simulation work to engender trust and improved working relationships between the collaborating organizations.

The purpose of this paper is to present an exploratory research project to determine the needs for future eGovernment research. The project aimed particularly at getting relevant stakeholder views as a contrast to the received academic wisdom or political rhetoric.

The Virtual Institute for Electronic Government Research used a series of five consultation workshops spread around the UK, to acquire data which were subsequently analysed using a grounded theory approach.

The paper finds that full achievements of eGovernment have yet to been determined. Stakeholders are not eager to develop more novel IT but among their primary concerns are the need to understand how to manage constant change, the need for flexibility and the need to coordinate and integrate policy and practice.

There are still many unanswered questions and the future research agenda will require a multi‐disciplinary approach involving a combination of social, technological and organisational issues.

Lack of an agreed concept of social value and poor co‐ordination is holding back progress.

This paper outlines the need for such fieldwork and discusses the methodology adopted to elicit the stakeholders' views without influencing the debate. It also presents schemas showing the interaction of research issues around the main findings.

The purpose of this paper is to propose a more realistic view of innovation in local government. A key element in this is the notion of innovation value based on people, processes and technology.

The objectives are achieved by reviewing the background literature, a recent study of eGoverment achievement in the UK – VIEGO, and government assessments of innovation in both the EU and the UK. Some empirical evidence of the inherent complexity is also used.

Extant models of innovation tend to focus on the private sector values and their transfer to the public sector is questionable. This with combined with a weak approach to evaluation leaves local government vulnerable.

The political rhetoric that accompanied the introduction of eGovernment expected it to produce innovation in the way government agencies conducted themselves. It is assumed that this innovation is both “good” and inevitable. This paper challenges these simplistic assumptions and proposes a more realistic view.

The purpose of this paper is to clearly identify a problem area in participation and indicate the potential for technology and eParticipation research as a response to the problem.

The approach taken within the paper is to develop a hypothetical argument illustrating deficiencies in the current UK approach to public participation and the use of expert evidence in consultation processes. The argument is developed using traffic analysis as an exemplar of such expert input to planning enquiries.

The literature indicates the current confrontation needs to be replaced by a process that supports informative communication and learning; treats citizens fairly and empowers them to have genuine impact on the decisions. Based on the hypothesis that the capability to re‐organise and present the same data in different forms and contexts enables information technology (IT) to bridge gap between different stakeholder groups the paper proposes the development of a collaborative approach to traffic assessment.

Such an enhanced process with appropriate IT support – SIRTASS – will enable planning activities achieve better decisions with greater community and citizen acceptance. If applied as a general approach there is the potential to significantly improve the speed and quality of the current UK system.

This paper is part of the debate about lack of participation and points to a particular area where research could make a significant contribution.

Enterprise application integration (EAI) technologies provide the means to integrate strategic business solutions within and across the component parts of organisational information system infrastructures. The continuing development of both digitally integrated business models, through various eCommerce and eBusiness initiatives, has meant that the importance of EAI within enterprise IS, has increased significantly. Noting that EAI incurs not only technological but stakeholder‐level commitments, this paper outlines the product of a sustained investigation into key challenges within enterprise IS and EAI, and provides a framework for future research and investigation into this emerging and evolving area.

EPetitioning has been emerging as arguably the most important eParticipation institutional activity. This paper aims to provide some insights into how ePetitions are perceived and supported by social networking sites.

The paper investigated the connection between the UK Government's ePetitioning system and social networking groups linking to governmental petitions. Online data from Facebook were collected and analysed with respect to numbers of supporters compared to official signatures.

The results indicate that although the process of signing an official petition is not more complex than joining a Facebook group, the membership of respective Facebook groups can be much higher. In particular, certain topics experienced very high support on Facebook which did not convert to signatures.

The paper's added value lies in the questions raised about the potential uptake of citizen‐government interactions in policy‐making mechanisms.

Transformational government has been on the European agenda for several years. However, progress towards transforming public services for older adults with age‐related cognitive impairments has been very limited. While socioeconomic factors associated with the older adult community which can hinder their usage of governments' online services, partly explain such slow progress, the paper argues that inability of current web‐based technologies and services to adequately cater for specific cognitive impairments of older adults plays a major part in this. Highlighting such limitations, the purpose of this paper is to present the results from a research project currently being undertaken in the UK, Norway and Italy, to demonstrate how assistive web‐based technologies can be developed to assist the transformation of governments' services for older adults with age‐related cognitive impairments.

The research approach includes three phases. The aim of Phase 1 is to develop a comprehensive list of requirements for the development of the first version of the delivering inclusive access to disabled and elderly members (DIADEM) application. In Phase 2, a usability evaluation is carried out from the perspective of the older adult target user group. These two phases include the literature revive, the focus group interviews and the user trials. Currently, DIADEM project activities are about to go into Phase 3.

The key findings of the study indicate that the users of the DIADEM assisted online form filling seemed report comparatively high levels of satisfaction. Furthermore, the innovative use of experts systems has brought significant benefits to the older adults with cognitive decline as the DIADEM technology appears to be sensitive to the users who present high level of cognitive decline, and provides increased levels of assistance accordingly. The paper shows how such benefits can transform the governments' services to older adults with age‐related cognitive impairments when the DIADEM technology is commercialised and diffused.

The DIADEM enabled transformations is not simply about technology. It is an organisational change too. As a result further research needs to be carried out on the challenges around change management, and the level of commitment to change which will be required to achieve the DIADEM enabled transformation in governments.

The paper focuses on transforming governments' online services for older adults with age‐related cognitive impairments. This research area has been neglected for several years by both researchers and practitioners.

Looks at the changing nature of the construction supply industry and the role of electronic commerce in the evolved market. With the emphasis shifting from supply‐ to demand‐driven product design, the trading relationships become more complex. In their current form, electronic commerce and brokering systems are too immature to support such relationships. Proposes an electronic market in design and supply capability that spans the supply chain and discusses some of the research issues raised by such a prospect. Many elements of a technical solution are available. The research must address significant changes in working practices and soft systems methods addressing human issues, which are more important than technological design. Exploration of business process re‐engineering options using simulation models is another important aspect of the work. Although the target area is the construction industry, many of the issues which will need to be explored are relevant for other sectors moving to adopt open networked solutions.

Aims to describe a successful use of simulated knowledge worker behaviour used in the developing online procedures and software for arbitration – the E‐Arbitration‐T project

Presents four common factors – deadline, length of task, importance of customer, importance to business – that need to be incorporated within any business process model of knowledge worker behaviour.

A richer model of knowledge worker behaviour is postulated and elements not necessary for the E‐Arbitration‐T model are identified. The knowledge worker's day was defined as being made up of Scheduled, On‐demand and At‐will tasks, only some of which may relate to the business process being modelled. A particular question that must be addressed in this extended model is how to model the choices knowledge workers make between competing at‐will tasks.

The two pieces of work reported here have generated a rich model of knowledge worker behaviour ready for application and refinement in further business process modelling studies.