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Article
Publication date: 3 April 2017

Tomasz Szopiński and Marcin W. Staniewski

The purpose of this paper is to examine the propensity to use e-government services in post-communist countries in the European Union.

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Abstract

Purpose

The purpose of this paper is to examine the propensity to use e-government services in post-communist countries in the European Union.

Design/methodology/approach

A survey was conducted among 7,984 respondents from the states of Bulgaria, Romania, the Czech Republic, Slovakia, Hungary, Poland, Lithuania, Latvia, and Estonia. The analysis focused on the following manifestations of e-administration usage in these countries: viewing websites run by public administration bodies, making contact with public administrations via e-mail, downloading the forms necessary to obtain a public service, sending completed electronic forms to appropriate offices, and contacting politicians, activists, or offices electronically to discuss matters important for a region or the whole state.

Findings

The results of the analysis presented in this paper show that there is a statistically significant relationship between the state of the respondent’s residence and the propensity to use particular forms of e-government.

Practical implications

Decision makers should create incentives to popularize electronic signatures, which are necessary to fully settle a matter in public offices via the internet. They could use financial assistance offered by the European Union to implement this technology. Moreover, they should award bonuses to private persons or entrepreneurs who use Information and Communication Technology (ICT) in their contact with the state administration, for example, by way of charging less for issuing a driving license, building permits, or other documents necessary to apply for a building permit. The use of ICT in the client-administration relationship would reduce corruption levels by limiting direct contact and allow for reconstruction of all of the digital records to apply for a given permit, document, etc.

Originality/value

With the rapid growth of internet (and e-commerce) worldwide, the public administration sector has many opportunities, especially in a developing democracy. The paper is unique because it shows data collected from almost 8,000 respondents and it presents a comparison of the use of e-government among citizens of nine European Union member states.

Details

Internet Research, vol. 27 no. 2
Type: Research Article
ISSN: 1066-2243

Keywords

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Article
Publication date: 1 February 2016

Tomasz Szopiński and Marcin Waldemar Staniewski

The purpose of this paper is to test the frequency of the use of e-tourism by consumers/internet users of various European Union member states and to identify the socio-economic…

1591

Abstract

Purpose

The purpose of this paper is to test the frequency of the use of e-tourism by consumers/internet users of various European Union member states and to identify the socio-economic variables that determine this frequency.

Design/methodology/approach

The secondary data regarding the use of e-tourism services in 28 European Union member states were used for analysis. Relationships between variables and the frequency of the use of e-tourism services by consumers in 28 countries in Europe were analyzed. For each of the 32 benchmarked countries, a representative sample of internet users was surveyed via local online panels. Also CATI approach was used in one country.

Findings

The authors of this study identify a statistically significant relationship between the frequency of the use of e-tourism by internet users and their country of origin. Statistically significant relationships between the frequency of using e-tourism and socio-economic variables, such as age, sex, education level, occupation, and professional position, are also identified.

Practical implications

The findings of this study can provide tour operators with useful suggestions on how to extend the utility of internet (e-commerce) in order to develop their business, get more customers and improve their profitability. Simultaneously, these results may contribute to enhancing competitiveness of the whole European Union and increasing its gross domestic product.

Originality/value

With the worldwide rapid growth of internet (and e-commerce) many benefits can be reach by tourism sector especially in the growing competition. The paper is unique because it shows data collected from almost 25,000 respondents and it presents a comparison of the use of e-tourism among citizens of 28 European Union member states.

Details

Internet Research, vol. 26 no. 1
Type: Research Article
ISSN: 1066-2243

Keywords

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