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Article
Publication date: 1 March 2002

Tom Van den Broeck

Summarises and discusses findings of roundtable discussions on the opinions of the citizens of two Belgian (Flemish) cities about the policing and security policy in their cities…

1553

Abstract

Summarises and discusses findings of roundtable discussions on the opinions of the citizens of two Belgian (Flemish) cities about the policing and security policy in their cities. Citizens question the organisational and cultural readiness of their local police forces for the full‐scale development of community policing. In practice, problem‐oriented policing tends to dominate, whereby it is the police who define the problems to be tackled. Despite decentralisation of policy and participation procedures, the public complains about the lack of citizen democracy in government. Problems of transparency and participation are related to the plethora of projects and initiatives which have been launched by different authorities at different policy levels. Finally, the consensual vision of community policing is discussed since geographically decentralised policing and the encouragement of community involvement will logically confront the police with ever diverging socio‐economic and cultural interests in the neighbourhood.

Details

Policing: An International Journal of Police Strategies & Management, vol. 25 no. 1
Type: Research Article
ISSN: 1363-951X

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Article
Publication date: 31 March 2023

I. M. Jawahar, Jennifer L. Kisamore and Thomas H. Stone

Drawing on the conservation of resources theory, the purpose of this paper is to examine whether role conflict is associated with frustration of employees’ basic needs and whether…

669

Abstract

Purpose

Drawing on the conservation of resources theory, the purpose of this paper is to examine whether role conflict is associated with frustration of employees’ basic needs and whether need frustration is associated with withdrawal in the form of reduced voice and increased silence. This paper also investigates if supervisor support mitigates potential detrimental outcomes of need frustration.

Design/methodology/approach

In this survey-based study, 201 full-time employees participated. Self-reports regarding voice and silence behaviors at work were collected as were perceptions of role conflict, need frustration and supervisor support.

Findings

The results of this study support the proposed moderated mediation relationships for both employee voice and silence behaviors. Specifically, need frustration mediates the relationship between role conflict and the two outcome variables. Perceived supervisor support moderates the path between need frustration and both voice and silence behaviors.

Practical implications

Employees are an organization’s first line of defense against potential accidents, inefficiencies and other organizational crises. When they perceive their needs are not met and they are not supported by their supervisors, employees are likely to seek to protect themselves from further resource loss by withholding feedback even if such feedback may enhance organizational effectiveness and prevent organizational crises.

Originality/value

Given that voice and silence are not opposites of each other, it is important to study both in a single study, as this study does. This study proposes and tests a heretofore untested explanation for the relationship between role conflict and voice and silence. The authors identify a buffer with potential to mitigate the negative effects of need frustration.

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Book part
Publication date: 10 April 2023

Susan S. Case, H. Michael Schwartz and Sharon F. Ehasz

Developing self-awareness as a management instructor and modelling this process for students’ similar awareness has benefits in classroom learning environments. In this chapter…

Abstract

Developing self-awareness as a management instructor and modelling this process for students’ similar awareness has benefits in classroom learning environments. In this chapter, the authors reframe faculty and student traditional roles and responsibilities, providing an iterative, holistic process of embedded interdependent self-awareness development where students experience a sense of empowerment and control over their learning, integral to mutual success. The authors’ experiences draw on aspects of experiential learning, Gestalt psychology, and self-determination theory (SDT). To create an intrinsically motivating, student-centred learning environment in an undergraduate leadership course, the authors reframed teaching to include course design, opportunities for student autonomy, co-creation of psychological safety, and the instructor’s use of self. This evidence-based reflection for self-awareness included examining behavioural patterns, feelings, and thinking. Finally, the authors discuss lessons learned and practical applications, identifying reflexivity, psychological safety, iterative feedback, student autonomy, and modelling as key to the process.

Details

Honing Self-Awareness of Faculty and Future Business Leaders: Emotions Connected with Teaching and Learning
Type: Book
ISBN: 978-1-80262-350-5

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Available. Content available
Book part
Publication date: 14 October 2022

Petra Nordqvist and Leah Gilman

Free Access. Free Access

Abstract

Details

Donors
Type: Book
ISBN: 978-1-80043-564-3

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Article
Publication date: 1 November 2021

Ruipeng Tong, Lulu Wang, Lanxin Cao, Boling Zhang and Xiaoyi Yang

Psychosocial factors have received increasing attention regarding significantly influencing safety in the construction industry. This research attempts to comprehensively…

1243

Abstract

Purpose

Psychosocial factors have received increasing attention regarding significantly influencing safety in the construction industry. This research attempts to comprehensively summarize psychosocial factors related to safety performance of construction workers. In the context of coronavirus disease 2019, some typical psychosocial factors are selected to further analyze their influence mechanism of safety performance.

Design/methodology/approach

First, a literature review process was conducted to identify and summarize relevant psychosocial factors. Then, considering the impact of the epidemic, hypotheses on the relationship between six selected psychosocial factors (i.e. work stress, role ambiguity, work–family conflict, autonomy, social support and interpersonal conflict) and safety performance were proposed, and a hypothetical model was developed based on job demands-resources theory. Finally, a meta-analysis was used to examine these hypotheses and the model.

Findings

The results showed these psychosocial factors indirectly influenced workers’ safety performance by impacting on their occupational psychology condition (i.e. burnout and engagement). Work stress, role ambiguity, work–family conflict and interpersonal conflict were negatively related to safety performance by promoting burnout and affecting engagement. Autonomy and social support were positively related to safety performance by improving work engagement and reducing burnout.

Originality/value

This research is the pioneer systematically describing the overall picture of psychosocial factors related to the safety performance of construction workers. Through deeply discussed the mechanism of psychosocial factors and safety performance, it could provide a reference for the theory and application of psychosocial factors in the field of construction safety management.

Details

Engineering, Construction and Architectural Management, vol. 30 no. 2
Type: Research Article
ISSN: 0969-9988

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Article
Publication date: 1 January 2000

Faramarz Damanpour

Outlines the underlying rationale for the North American Free Trade Agreement (NAFTA) between Canada, Mexico and the USA; and evaluates its impact from 1987 to 2000. Examines…

1312

Abstract

Outlines the underlying rationale for the North American Free Trade Agreement (NAFTA) between Canada, Mexico and the USA; and evaluates its impact from 1987 to 2000. Examines statistics on trade between the three countries and discusses changes in trade patterns and growth rates, providing a breakdown of US exports by state and industry. Shows an improved pattern and volume of trade, considers the impact on employment and admits that assessment of NAFTA’s costs and benefits is difficult. Sees Mexico as its main beneficiary so far, but predicts that this will change in the long run.

Details

Managerial Finance, vol. 26 no. 1
Type: Research Article
ISSN: 0307-4358

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Article
Publication date: 8 July 2024

Maya F. Farah and Zahy Ramadan

While there has been a growing interest in the field of Metaverse-related research, its impact on vulnerable segments of the population, particularly those with special needs, is…

335

Abstract

Purpose

While there has been a growing interest in the field of Metaverse-related research, its impact on vulnerable segments of the population, particularly those with special needs, is yet to be fully examined. This research develops the underlying scant theoretical knowledge related to the attachment of people with disabilities to the Metaverse and its effects on their need for uniqueness and acceptance of disability, and hence their sense of inclusivity and overall well-being.

Design/methodology/approach

The study adopted a quantitative approach using an Internet-based survey. The sample size consisted of 530 Metaverse users with a physical disability in the USA. The proposed model integrates virtual place attachment alongside disabled consumers' need for uniqueness, and acceptance of their physical disability. SPSS and LISREL were utilized for data analysis and SEM.

Findings

The study underscores the complexity of the interplay between virtual place attachment, disability acceptance and the need for uniqueness among physically disabled users in the Metaverse. It investigates how the attachment to virtual spaces by people with disability influence their psychological well-being.

Originality/value

This research adds to the interactive marketing and disabled consumer psychology literature exploring the theoretical and practical implications from an attachment and need for uniqueness theory perspectives.

Details

Journal of Research in Interactive Marketing, vol. 18 no. 5
Type: Research Article
ISSN: 2040-7122

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Article
Publication date: 28 December 2023

Istvan Rado and Prapin Nuchpiam

This paper aims to provide a nuanced understanding of philosophies underpinning social innovation based on the action research strategies applied in the field.

310

Abstract

Purpose

This paper aims to provide a nuanced understanding of philosophies underpinning social innovation based on the action research strategies applied in the field.

Design/methodology/approach

Literature review was conducted to identify action research strategies referred to in the social innovation literature. Through stratified purposive sampling, the authors then selected nonprofit organizations, each closely associated with one of the strategies. Qualitative content analysis was applied to documents published by these organizations for an in-depth exploration of how the action research strategies frame the three dimensions of social innovation, namely, the product, process and empowerment dimensions.

Findings

The authors identified four broad action research strategies referred to in the social innovation literature. Each strategy inspires four distinct narratives of social innovation centered around key concepts: prototyping, evidence, asset-building and co-creation.

Research limitations/implications

The methodology used is characterized by depth rather than scope. Although diverse types of documents were used, the documents are limited to publications by four institutions. A deductive approach using the categories should be used in future empirical research.

Originality/value

The paper contributes to the discussion about different schools and research agendas in the field of social innovation. In particular, the authors examine the action research strategies adopted in the field, shedding light on incompatible views and strategies within certain research clusters while identifying common ground between authors belonging to different schools.

Details

Social Enterprise Journal, vol. 20 no. 1
Type: Research Article
ISSN: 1750-8614

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Article
Publication date: 10 September 2020

Rajasshrie Pillai and Brijesh Sivathanu

This study aims to investigate the customers’ behavioral intention and actual usage (AUE) of artificial intelligence (AI)-powered chatbots for hospitality and tourism in India by…

21009

Abstract

Purpose

This study aims to investigate the customers’ behavioral intention and actual usage (AUE) of artificial intelligence (AI)-powered chatbots for hospitality and tourism in India by extending the technology adoption model (TAM) with context-specific variables.

Design/methodology/approach

To understand the customers’ behavioral intention and AUE of AI-powered chatbots for tourism, the mixed-method design was used whereby qualitative and quantitative techniques were combined. A total of 36 senior managers and executives from the travel agencies were interviewed and the analysis of interview data was done using NVivo 8.0 software. A total of 1,480 customers were surveyed and the partial least squares structural equation modeling technique was used for data analysis.

Findings

As per the results, the predictors of chatbot adoption intention (AIN) are perceived ease of use, perceived usefulness, perceived trust (PTR), perceived intelligence (PNT) and anthropomorphism (ANM). Technological anxiety (TXN) does not influence the chatbot AIN. Stickiness to traditional human travel agents negatively moderates the relation of AIN and AUE of chatbots in tourism and provides deeper insights into manager’s commitment to providing travel planning services using AI-based chatbots.

Practical implications

This research presents unique practical insights to the practitioners, managers and executives in the tourism industry, system designers and developers of AI-based chatbot technologies to understand the antecedents of chatbot adoption by travelers. TXN is a vital concern for the customers; so, designers and developers should ensure that chatbots are easily accessible, have a user-friendly interface, be more human-like and communicate in various native languages with the customers.

Originality/value

This study contributes theoretically by extending the TAM to provide better explanatory power with human–robot interaction context-specific constructs – PTR, PNT, ANM and TXN – to examine the customers’ chatbot AIN. This is the first step in the direction to empirically test and validate a theoretical model for chatbots’ adoption and usage, which is a disruptive technology in the hospitality and tourism sector in an emerging economy such as India.

Details

International Journal of Contemporary Hospitality Management, vol. 32 no. 10
Type: Research Article
ISSN: 0959-6119

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