Ilaria Benedetti, Tiziana Laureti and Andrea Regoli
This paper aims to contribute to the body of research on job satisfaction as a subjective dimension of the quality of working life. Specifically, it addresses the comparison of…
Abstract
Purpose
This paper aims to contribute to the body of research on job satisfaction as a subjective dimension of the quality of working life. Specifically, it addresses the comparison of job satisfaction between native-born and foreign-born workers in 28 European countries.
Design/methodology/approach
A multilevel modelling framework is used for exploring the variability associated with every hierarchical level (individuals constitute the first-level units, combinations country-activity sector are the second-level units and countries are the third-level units).
Findings
The country-specific native-migrant gap in job satisfaction displays some heterogeneity across countries when accounting for socio-demographic and job-related characteristics. Country-level factors have a significant effect on job satisfaction score of all resident workers. Nevertheless, they do not moderate significantly the effect of immigrant status on job satisfaction across countries.
Research limitations/implications
The unavailability of data on migrants' country of origin and duration of stay in the host country prevents from exploring in more details the integration issues of migrants.
Social implications
Job satisfaction of migrant workers, as an indicator of their working conditions, is fundamental for evaluating the degree of social integration of migrants in their host countries
Originality/value
A distinctive trait of this research is the use of the 2013 ad hoc EU-SILC module on subjective well-being, which contains subjective evaluations of the satisfaction with the job as well as with other different life domains. Further distinctive aspects are the investigation of (1) the direct effect of country-level factors on job satisfaction and (2) whether country-level factors mediate the effect of the immigrant status on job satisfaction.
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Tiziana Laureti, Michela Piccarozzi and Barbara Aquilani
The purpose of this paper is to study the real role of historical satisfaction (HSat), i.e., satisfaction only deriving from past experiences, excluding the most recent, in B2C…
Abstract
Purpose
The purpose of this paper is to study the real role of historical satisfaction (HSat), i.e., satisfaction only deriving from past experiences, excluding the most recent, in B2C service contexts when services are experienced offline, while the actual services are purchased online through the service providers’ website.
Design/methodology/approach
The proposed conceptual framework was tested by focusing on a particular travel industry firm which is responsible for providing travel services as well as managing the website where these services are purchased. The study population included customers who had purchased at least two travel tickets during the last 12 months online. In order to reduce possible self-selection bias and to improve the generalizability of the web survey findings, post-stratification was applied. The measurement model was evaluated by using confirmatory factor analyses. The direct and indirect effects of HSat on encounter overall satisfaction (EOS) were analyzed using structural equation modeling.
Findings
The direct effect of HSat on EOS was observed to be higher than its indirect effect through offline service dimensions and website dimensions. It was also observed that offline service dimensions have a direct impact on EOS, while they do not have an indirect impact since the website dimensions do not have a direct effect on EOS.
Research limitations/implications
Historical satisfaction is really important in building EOS for services purchased previously online but experienced offline.
Practical implications
The results could provide managers with useful tools for allocating resources and also build an even higher level of EOS. They also shed light on how HSat molds offline service perception for services sold online.
Originality/value
To the authors’s knowledge, only one empirical paper focused on “historical satisfaction,” while no studies have taken into consideration the fact that service offline dimensions and e-customer satisfaction could be indirectly linked by website quality dimensions, the issue studied in this paper.
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Luca Cacchiarelli, Anna Carbone, Marco Esti, Tiziana Laureti and Alessandro Sorrentino
The paper focuses on high segments of the Italian wine market. The goal is twofold. First, it aims at understanding to what extent wine experts are influenced by specific quality…
Abstract
Purpose
The paper focuses on high segments of the Italian wine market. The goal is twofold. First, it aims at understanding to what extent wine experts are influenced by specific quality clues. Second, it seeks at assessing the role and effectiveness of different quality clues in the creation of price
Design/methodology/approach
To meet these goals two independent equations are set. The first -estimated via an ordered logit- explaining the rating of a wine with a bunch of attributes of the wine and of its production process. The second equation is a hedonic price model –estimated via an interval regression- where price is a function of a large number of quality clues. The analysis covers 2,523 wines from three Italian Regions as reviewed by Veronelli guide, 2010 edition
Findings
The model estimation results indicates that: i) few attributes seems to systematically impact experts’ judgments; ii) many quality clues are associated with significant price premiums; iii) in some cases consumers give value to quality clues along with Veronelli’s experts while in other cases there is no such alignment
Originality/value
This study advances the literature in two different ways. First, modeling two distinct equations that describe the factors affecting, on the one side, experts’ evaluations, and, on the other side, market prices. Second, as it assesses the price premium associated to quality clues whose value hasn’t been considered so far in hedonic price models. We affirm that assessing factors that influence experts brings more transparency and a better segmentation in the guide market and in all experts’ quality signals.
Luca Cacchiarelli, Anna Carbone, Tiziana Laureti and Alessandro Sorrentino
The purpose of this paper is to focus on high segments of the Italian olive oil and wine markets. The main goal is to compare the role and the effectiveness of the certification…
Abstract
Purpose
The purpose of this paper is to focus on high segments of the Italian olive oil and wine markets. The main goal is to compare the role and the effectiveness of the certification of origin in the creation of value in the two selected markets. Moreover, the authors investigate how different quality clues in the olive oil and wine sectors are related to prices.
Design/methodology/approach
To meet the goal the authors estimate two separate hedonic price models where the price of the product is regressed over different quality clues some of which are sector specific and some are common to the two sectors. The models are estimated on data which come from two of the major Italian guides chosen for their well established reputation and for the richness of information.
Findings
The results indicate that: product origin and the relative certification schemes play a relevant role in the formation of prices in both markets; while the olive oil price seems to be more sensitive to farm location than to the certification of origin, the opposite happens for the wines; the higher segments of the Italian olive oil market is increasingly sophisticated and follows the main tendencies established in the quality wine markets where many quality attributes are intensely active.
Research limitations/implications
First, it should be kept in mind that results for higher market segment may not hold for different segments where relevant quality clues may be different. Second, reader should be aware that comparability of the two samples is constrained by limited data availability for the olive oil sector compared to the wine sector.
Originality/value
This study represents one of the first attempts to compare the role of the certification of origin in the creation of value in the Italian agro-food markets.