Search results

Although a regulatory framework was established in Malaysia to govern practising property managers, the satisfaction level on residential property management remains low. This unfortunate situation necessitates a review of property managers’ job scope and their current standards of practice. Hence, this study aims to investigate the correlation between the performance of property managers in residential property management job scope and resident satisfaction.

The scope of work in property management services was first identified through a review of existing research and literature on property management. Subsequently, a survey questionnaire was administered, and the data collected was analysed to determine the relationship between the performance of the scope of work in residential building management and resident satisfaction. The research data was obtained from occupiers of residential properties and the findings formed the basis for research with an objective to enhance current property management practice.

Residential buildings represent the major building stocks of the country. The research showed that a majority (7 out of 9) of the identified scope of work significantly influence and affect resident satisfaction. Additionally, the logistic regression analysis outcome further confirms that the performance of maintenance management is a significant predictor of resident satisfaction.

This research identifies the critical scope of work in property management services which affects resident satisfaction. It also suggests various recommendations to improve property management services to achieve a higher level of resident satisfaction.

The purpose of this paper is to determine the factors (trust, formalization, knowledge technology, empowering leadership, effective reward systems and motivation) that influence knowledge sharing among the small and medium‐sized enterprises (SMEs) in Malaysia, in order to meet the challenges of today's dynamic business environment.

Systematic sampling was used to select 680 manufacturing sector participants from the SME Corporation Malaysia business directory to participate in the survey, out of which 250 valid responses were returned, yielding a response rate of 36.75 percent. Factor analysis and reliability analysis were conducted before testing the seven hypotheses formulated for this study using regression analysis.

The results indicate that knowledge technology, motivation, effective reward systems, trust and empowering leadership explain up to 60.2 percent of the variance observed in attitude towards knowledge sharing. It was also found that attitude towards knowledge sharing influences intention to share knowledge with an R² of 0.387.

The sample for this study is based on manufacturing sector SMEs only and it is suggested that future studies enlarge the scope to include the SMEs in the service sector.

In order to encourage knowledge sharing within SMEs, firms need to ensure that both the technical (knowledge technology) and social (motivation, effective reward systems, trust and empowering leadership) elements are addressed. Hence, a socio‐technical approach needs to be adopted to ensure the effectiveness of the knowledge management strategies formulated by SMEs.

This study highlights the importance of six factors in encouraging knowledge sharing intentions in SMEs operating within the manufacturing sector and confirms that knowledge technology, which encompasses a range of information and communication technologies does play a pivotal role vis‐à‐vis ensuring that SMEs have favorable attitudes towards knowledge sharing for their sustained competitive advantage.

Public–private partnership (PPP) projects are increasingly significant in many countries. The purpose of this paper is to assess the impact of critical success factors (CSFs) on PPP projects and comprehensively consider the interrelations and interaction among dimensions and factors to achieve a better understanding of PPP project management.

An evaluation index system for PPP projects such as the presented case study is proposed based on a literature review and a survey. Then, interpretative structural modeling is used to transform the CSFs dimension into a multi-level hierarchical model to reflect the driven-dependency relation of each dimension; the fuzzy analytic network process model optimized by moment estimation theory is used to investigate the impact of CSFs by considering their internal impact.

Regarding the project used as the case study, the driving force and dependence for driving layer and dependent layer are determined. Moreover, in driving layer, efficient and well-structured payment mechanism is the most important CSF if considering the internship and interaction among CSFs, and efficient and well-structured payment mechanism and good governance provide most positive interaction; in dependent layer, population of beneficiaries is the most important CSF if considering the internship and interaction among CSFs, and public client’s satisfaction provides most positive interaction.

This paper developed an evaluation model to explore the interrelationships of dimensions and factors and then determine the impact of CSFs. The model propose in this paper relaxes the independence assumptions of traditional methods and is more in line with reality; besides, weighting method is optimized to obtain more objective and reasonable evaluation results. Through an empirical study, the validity of the model has been verified; therefore, the study can help project stakeholders better understand the CSFs and further improve project performance.

The purpose of this study is to investigate the effects of celebrity endorsers on consumer advocacy, customization and entertainment intentions based on the notion of the stimulus–organism–response (SOR) framework. In addition, this study aims to examine the mediating and moderating role of customization and entertainment intentions on the proposed relationships. The authors also intend to highlight the comparative effects between male and female young social media consumers on those proposed associations.

In the pursuit of comprehensive and rigorous data collection, this study adopted a quantitative methodology using a meticulously crafted questionnaire. The questionnaire survey was conducted in major cities of Malaysia using the convenience and snowball sampling techniques. A total of 576 responses were collected, even though 549 retorts were used for data analysis. In this investigation, the authors strategically used covariance-based structural equation modeling through the use of AMOS v. 24 as the primary data analysis tool. Augmenting the analytical depth, the authors also conducted a supplementary bootstrap analysis. The additional layers of examination were crucial for appraising the mediating and moderating effects inherent within the model, in which the PROCESS MACRO v.4.20 was used.

The results of this study revealed the significant direct positive effects of celebrity endorsers on consumer customization, entertainment and advocacy intentions. Consumer customization and entertainment intentions also found significant direct affirmative effects on consumer advocacy intention, along with the significant direct positive effects of consumer entertainment intention on consumer customization intention. The results further revealed that consumer customization and entertainment intentions cannot mediate the relationship between celebrity endorsers and advocacy intention. The entertainment intention also declined the mediating effects between celebrity endorsers and consumer customization intention. On the contrary, consumer customization intention significantly and positively, and entertainment intention also significantly but negatively, moderate the association between celebrity endorsers and consumer advocacy intention. This study also illustrates that the effects of those examined relationships differ between male and female young social media consumers.

This study investigates the impact of celebrity endorsers on consumer behavior, focusing on their customization, entertainment and advocacy intentions. It extends current SOR framework, enhances source credibility theory, fills gaps in the literature on social media brand engagement and underscores the significance of customization and entertainment intentions. The findings provide insights for managers aiming to harness consumer brand advocacy through celebrity endorsers effectively.

The purpose of this study is to explore mathematics teachers' collaboration within their professional learning communities (PLCs), and to gain insight into how the teachers developed their collective efficacy through it to focus on improving student learning.

Using a qualitative approach, data were collected from three high-performing secondary schools, mainly through semi-structured in-depth interviews with the Heads of Mathematics Unit. For explication and triangulation purposes, focus group interviews with the mathematics teachers and students and document analysis were also conducted.

The findings indicate that PLCs were the vessel through which a culture of disciplined teacher collaboration was fostered. More importantly, this culture encouraged teachers to participate in reflective dialogues that became a driver for their learning, and eventually led to their changed professional practice for improved student learning. The collaborative setting within the PLCs allowed teachers to pool their resources, knowledge and individual expertise to identify their student learning focus, and administer and measure their student intervention strategies. This collaborative professional learning reduced professional isolation, and as a result, improved teachers' collective pursuit of professional growth to impact student outcomes.

The aim of this qualitative study was to provide a detailed description of the teachers' collaboration within their PLCs based on the researchers' interpretation of how the participants make sense of their PLC practices and experiences. Hence, findings are indicative, and not definitive. In addition, the Heads of the Mathematics Unit, and the mathematics teacher participants in this study illustrated salient aspects of subject subcultures, where their beliefs, norms and practices were non-generic, or specific only to their subject context. Therefore, the implications to practice were built from commonalities shared only among the mathematics units.

This is a study in a Malaysian context that provides empirical evidences that are concerned primarily with the process of teachers developing their collective efficacy through disciplined collaboration within their PLCs.

Information technology infrastructure library (ITIL) is a commonly utilized IT service management execution technique that helps IT services to be planned, designed, selected, operated and continuously improved. ITIL procedures are utilized to measure the efficiency of IT service management procedures and their association with the accelerated system development of cloud systems. The challenges faced in IT deployment and maintenance management significantly restrict cloud computing services' reliability. Therefore, this article aims to review a comprehensive study of the role of cloud computing on the ITIL processes.

Each enterprise strives to stay competitive in the market and offers the services its consumers are looking for, all in line with cost-effectiveness and client needs. The ITIL framework provides best practice guidance for IT service management that includes a collection of ample publications supplying detailed guidelines on the management of IT functions, processes, responsibilities and roles associated with IT service management. On the other hand, the way companies employ IT services with an effect on the role of enterprise infrastructure is altered by cloud computing. Hence, the investigation makes utilization of a systematic literature review (SLR) detailing crucial success factors of cloud computing execution in ITIL. The authors have recognized 35 valuable contributions, providing a comprehensive view of study in this field, of which 22 papers were found according to some filters that have been analyzed in this article. Selected articles are presented in two groups, including cloud service and cloud service providers.

Owing to the overall expense of execution and problems with combining the ITIL approach with the existing organizational IT strategic strategy, ITIL adoption has begun to wane over the last few years. An established methodology for ITIL deployment that will assure long-term success for those wanting to use private cloud procurement will be the most important inference that can be taken from this article. ITIL offers a perfect platform to execute and support cloud applications effectively. IT will prevent cloud sprawl and instability, reduce the likelihood of service interruption and optimize customer loyalty by merging humans, procedures and technologies into hybrid environments.

This survey is more aimed at specialists such as IT experts; so, further evaluations must also be carried out in order to understand the company's views on the risks and advantages of adopting ITIL. In addition, non-English articles are not discussed in this article.

The study outcomes would help suppliers of cloud computing services assess their service quality and ensure customer satisfaction with the quality of cloud computing services. The outcomes will also supply a reference for cloud infrastructure customers to assess and choose various kinds of cloud computing services.

An SLR with perspectives from ITIL professionals and business studies is the benefit of this report. By offering a more thorough framework that helps companies achieve efficiency, effectiveness and creativity in ITIL execution, this article would be useful for ITIL clients, decision-makers and developers.

Climate vulnerability assessments are often operationalized by the analysis of indicators defined by the spatial boundaries of the community under study. These, however, sometimes fail to capture interdependency among communities for basic resources. This paper aims to propose a framework for characterizing vulnerability caused by interdependency by adapting a supply chain lens.

The paper proposes a definition for “indirect vulnerability” that recognizes the transboundary and teleconnected nature of vulnerability arising from resource networks among cities and communities. A conceptual framework using a supply chain approach is presented for climate hazards in particular. This approach is then demonstrated through a rapid appraisal of the rice, energy and water supply chains and the waste management chains of Metro Manila.

The application of the supply chain lens to assessing the indirect vulnerability of Metro Manila brings to fore issues extending beyond the decision-making boundaries of local government units. Addressing these will require vertical government coordination and horizontal inter-sectoral collaboration. Thus, this supply chain-based indirect vulnerability assessment can be complementary to traditional vulnerability assessments in providing a larger systems perspective.

Innovative tools are needed to make community vulnerability assessments both holistic and tractable. Existing methods in the private sector can be adapted rather than reinventing the wheel. This supply chain framework can be a useful decision support and planning tool across governance levels to comprehensively address vulnerability.

This study investigates the impact and role of digital twin technology in building automation (DTBA) from a sustainability viewpoint. It aims to enhance the understanding of how DTBA can boost efficiency, optimize quality and support sustainable practices in contemporary construction. By exploring the integration of DTBA with sustainable practices, the study seeks to demonstrate how DT can revolutionize building management and operations, leading to significant improvements in resource efficiency, environmental impact and overall operational excellence.

This research employs a bibliographic analysis and systematic review of 176 publications from the past five years (January 1, 2019 to December 31, 2023), focusing on the application and development of DTBA. The study methodically analyzes current trends, identifies research gaps and suggests future directions by synthesizing data from various studies, offering a comprehensive overview of the current state of DTBA research. The approach combines quantitative and qualitative analyses to provide robust insights into the advancements and challenges in the field.

The review identifies key development areas in DTBA, such as energy and environmental management, resource utilization within a circular economy and technology integration and interoperability. It highlights the necessity for further research to maximize DTBA’s potential in sustainable building automation. The findings suggest that while significant progress has been made, there is a critical need for innovations in data interoperability, predictive analytics and the integration of renewable energy sources to fully realize the benefits of DTBA in enhancing building sustainability.

This paper provides a thorough review of DTBA from a sustainability perspective, offering valuable insights into its current applications and future development potential. It serves as a crucial resource for researchers and practitioners looking to advance sustainable practices in the construction sector using DT technology. By bridging the gap between theoretical research and practical applications, the paper underscores the transformative potential of DTBA in driving sustainable development and provides a roadmap for future research and innovation in the field.

Vietnam's construction technology (CT) adoption is low when compared to other countries with similar gross domestic product (GDP) per capita resulting in lesser productivity. The research objectives are: (1) To undertake an extensive literature review on CT adoption challenges; (2) To investigate CT adoption challenges unique to Vietnam's construction sector; and (3) To propose data-driven solutions for a greater rate of CT adoption.

A two-stage descriptive survey method was adopted in alignment with the research aim and objectives. Based on the literature review of 215 articles, a questionnaire was designed and administered to experienced construction managers (CM) to identify whether CT has been adopted, barriers to adoption, drivers, and the most popular CT tools. Descriptive statistics were used to summarize the characteristics of interest in the empirical dataset and SPSS-based inferential statistics to estimate the means, frequency counts, variance and test hypotheses that informed the drawing of conclusions concerning the research objectives.

The popular CT tools identified were Autodesk, Microsoft Office and Primavera. The most influential CT adoption barriers: (1) Unknow`n impact on productivity, (2) Late implementation of software in construction projects, (3) Lack of understanding of importance and needs in the construction industry (4) Lack of funds during budget planning for technological advances and implementation (5) Lack of experts required for technological change, and insufficient skills in the industry.

It is expected that the findings could inform data-driven regulatory and practice reforms targeted at increasing greater uptake of CT in Vietnam with potential for replication in countries facing similar adoption challenges.

The findings are intended to support data-driven regulatory and practice improvements aimed at improving CT adoption in Vietnam, with the possibility for replication in other countries facing comparable problems.

This study examines the underlying relationships between the critical factors of building information modeling (BIM) implementation and the factors' groupings among architecture, engineering and construction (AEC) organizations in Saudi Arabia. The objectives of the study are to (1) identify the critical factors for BIM implementation, (2) analyze the interrelationships between the critical factors and (3) compare the critical factors between the different organizational characteristics.

First, potential factors were identified through a systematic literature review and interviews with AEC professionals. Then, a questionnaire survey was sent to AEC professionals and the collected data were analyzed using the following techniques and tests: mean score ranking, standard deviation, normalized value, factor analysis (FA), analysis of variance (ANOVA) and post-hoc Tukey test.

The analyses show that 14 factors are critical for BIM implementation in Saudi Arabia. The top critical factors include the existence of standard contracts on data security and user confidentiality, consistent views on BIM among stakeholders and the availability of guidelines for implementing BIM. Of the 14 critical factors, 9 can be grouped into 4 underlying factors: environmental, governmental, legal and organizational. The analysis shows that the criticality of the most critical factors grouped by the FA varies between different levels of BIM competency. Finally, the presence of public–private partnerships (PPPs) in realizing BIM projects is a new and emerging critical factor for BIM implementation in Saudi Arabia.

This study differs from prior works on BIM implementation in Saudi Arabia by using FA to explore the underlying relationships among factors of BIM implementation and the factors' groupings. Based on the FA results, a roadmap for implementing the BIM was developed. These findings will help to purposefully and efficiently customize BIM implementation strategies and initiatives to ensure successful BIM implementation in Saudi Arabia.