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Article
Publication date: 28 March 2023

Ting-Ting Yang, Wen-Qi Ruan, Yong-Quan Li and Shu-Ning Zhang

Virtual tourism has become popular in recent years. However, there is still a research gap on virtual tourist motivation. This study aims to identify virtual tourist motivation…

1827

Abstract

Purpose

Virtual tourism has become popular in recent years. However, there is still a research gap on virtual tourist motivation. This study aims to identify virtual tourist motivation and explore the relationship between virtual tourism and on-site tourism.

Design/methodology/approach

This research identifies virtual tourist motivation based on Means-end chain (MEC) theory. Laddering interviews with 32 respondents were conducted to construct a hierarchical value map. Additionally, a motivation analysis of virtual tourism and on-site tourism was developed based on a review of the relevant literature.

Findings

This exploratory study revealed 12 attributes, 9 results and 4 values that virtual tourists wish to achieve and identified 5 means-end chains where self-satisfaction is the most important value-led motivation. Compared with on-site tourism motivations, virtual tourism shows possibilities of replacing, complementing and extending on-site tourism under certain circumstances. However, it significantly depends on whether tourists are attracted by the technical characteristics, security and experience conditions of virtual tourism.

Originality/value

This study contributes to understanding virtual tourist motivation and offers motivation-based insights into the relationship between virtual and on-site tourism. Managerial implications on how to attract potential online tourists are also provided.

目的

虚拟旅游在近些年逐渐受到欢迎。然而, 关于虚拟旅游动机的研究仍存在不足。本研究旨在识别虚拟旅游动机, 并探讨虚拟旅游与现实旅游之间的关系。

设计/方法/途径

本研究基于方法-目的链(MEC)理论识别虚拟游客动机。通过对32名受访者进行阶梯式访谈, 以构建一个价值阶层图。此外, 本研究在回顾相关文献基础上, 对虚拟旅游和现实旅游的动机进行差异化比较分析。

研究发现

这项探索性研究揭示了虚拟旅游游客希望实现的12个属性、9个结果和4个价值, 并确定了5条MEC, 其中自我满足是最重要的价值导向动机。通过与现实旅游动机比较, 研究发现虚拟旅游在一定条件下具有替代、补充和延伸现实旅游的可能性。然而, 这在很大程度上取决于游客是否被虚拟旅游的技术特点、安全性和体验等条件所吸引。

原创性/价值

研究结果有助于进一步理解虚拟旅游动机, 并为虚拟旅游和现实旅游之间的关系提供基于动机的见解。重要的是, 研究还为如何吸引潜在虚拟游客提供管理启示。

Objetivo

El turismo virtual se ha popularizado en los últimos años. Sin embargo, aún existe un vacío en la investigación sobre la motivación del turista virtual. El estudio pretende identificar la motivación del turista virtual y explorar la relación entre el turismo virtual y el turismo in situ (real).

Diseño/metodología/enfoque

Esta investigación identifica la motivación del turista virtual basándose en la teoría de la cadena medio-fin (MEC). Se realizaron entrevistas escalonadas a 32 encuestados para construir un mapa jerárquico de valores. Además, se elaboró un análisis de la motivación del turismo virtual y del turismo presencial basado en una revisión de la bibliografía pertinente.

Resultados

El estudio exploratorio reveló 12 atributos, 9 resultados y 4 valores que los turistas virtuales desean alcanzar e identificó 5 MEC en los que la autosatisfacción es la motivación basada en valores más importante. En comparación con las motivaciones del turismo in situ (real), el turismo virtual muestra posibilidades de sustituir, complementar y ampliar el turismo in situ (real) en determinadas circunstancias. Sin embargo, depende en gran medida de si los turistas se sienten atraídos por las características técnicas, la seguridad y las condiciones de experiencia del turismo virtual.

Originalidad/valor

Este estudio contribuye a comprender la motivación del turista virtual y ofrece perspectivas basadas en la motivación sobre la relación entre el turismo virtual y el turismo in situ (real). También se ofrecen implicaciones para la gestión sobre cómo atraer a los turistas potenciales en línea.

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Article
Publication date: 28 December 2020

Ting Yang, Ivan Ka Wai Lai, Zhao-Bin Fan and Qing-Min Mo

The purpose of this paper is to identify the factors that explain the acceptance of self-service ordering systems (SOSs) for restaurants and to explore the effects of…

1246

Abstract

Purpose

The purpose of this paper is to identify the factors that explain the acceptance of self-service ordering systems (SOSs) for restaurants and to explore the effects of “self-service system service quality” (SSQ) and “interpersonal service quality” (ISQ) on the acceptance factors extended from the Unified Theory of Acceptance and Use of Technology model.

Design/methodology/approach

This study targets customers who have recently used SOSs to order foods in middle-class restaurants. In total, 402 valid survey samples were obtained. Partial least squares (PLS) analysis was used to examine the factors of user acceptance of using SOSs.

Findings

The results of the PLS-SEM analysis indicate that SSQ has a significant effect on accuracy expectancy, speed expectancy and effort expectancy; ISQ has a significant effect on accuracy expectancy, speed expectancy, effort expectancy and facilitating conditions; and accuracy expectancy, speed expectancy, effort expectancy, social influence, facilitating conditions and budget expectancy significantly influence user acceptance of SOSs. Furthermore, user experiences moderate the effect of speed expectancy and effort expectancy on user acceptance.

Originality/value

This study introduces three technology acceptance factors (accuracy, speed and budget) for researchers to consider in the future. It also extends the knowledge about the human service factor when middle-class restaurants adopt self-service technologies (SSTs). Recommendations are provided for system developers to improve the system quality of SSTs and service staff to rethink their roles in adopting SSTs in the service industry.

研究目的

本文研究目的有:(1)确认解释客人接受餐厅自助订餐系统(SOSs)的决定因素(2)探索自助系统服务质量(SSQ)和人机服务质量(ISQ)对于UTAUT模型科技接受因素的作用。

研究设计/方法/途径

本论文的目标受众为近期使用过SOSs在中等餐厅点餐过的客人。样本为402份有效问卷数据。本论文使用PLS分析检测用户接受SOSs的各项因素。

研究结果

PLS-SEM分析结果表明, SSQ对准确预期、速度预期、努力预期, 有显著作用; ISQ对于准确预期、速度预期、努力预期、以及辅助条件, 有显著作用; 准确预期、速度预期、努力预期、社会影响、辅助条件、以及预算预期对于SOSs用户接受有显著作用。此外, 用户体验调节速度预期和努力预期对于用户接受的作用。

研究原创性/价值

本论文新增了三种科技接受因子(准确度、速度、和预算), 为未来的科研创造土壤。本论文还扩展了我们对于人员服务因子在中等餐厅采用SSTs的认知。本论文建议系统开发者应该提高SST系统质量, 以及建议服务人员重新审视在服务产业采用SST中自己的位置。

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Article
Publication date: 8 January 2018

Ivan K.W. Lai, Michael Hitchcock, Ting Yang and Tun-Wei Lu

The purpose of this study is to examine the development of service quality research in hospitality and tourism from 1984 to 2014, to identify research gaps and to suggest…

7778

Abstract

Purpose

The purpose of this study is to examine the development of service quality research in hospitality and tourism from 1984 to 2014, to identify research gaps and to suggest directions for future research.

Design/methodology/approach

This review comprised three steps with the first being the generation of a structural map by using the online pathfinder network (PFNET) to identify potential research themes. The second research step involved an online literature search covering 2,211 academic journal articles to obtain basic information for planning an additional content investigation concerning the research themes. The final step was to investigate the content of the articles published in top-tier journals or frequently cited ones in three different stages (1984-1993, 1994-2003 and 2004-2014) to explore potential research topics.

Findings

The study identifies 17 research themes that comprise two main research themes, seven sub-stems, six outer-leaves and two little-leaves. The developments of service quality research in each theme are explored. The role of each theme in service quality study is revealed. Finally, this study identifies research opportunities for service quality research within each theme.

Practical implications

This study demonstrates how to use PFNET to effectively perform a systematic literature review. By referring to previous publications reviewed in this study, researchers can contribute by extending existing theories in their further research on the seventeen themes.

Originality/value

This study contributes a systematic literature review method by applying an online PFNET approach, provides a well-researched list of references for researchers conducting service quality research and highlights research gaps for researchers who plan to pursue service quality research.

Details

International Journal of Contemporary Hospitality Management, vol. 30 no. 1
Type: Research Article
ISSN: 0959-6119

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Article
Publication date: 1 August 2016

Shouxu Wang, Ting Yang, Yuanming Chen, Wei He, Yongsuan Hu and Xinhong Su

The purpose of this paper is to form high density interconnection (HDI) of backboard for press-fit applications with the pre-curing conditions of conductive paste. The best…

136

Abstract

Purpose

The purpose of this paper is to form high density interconnection (HDI) of backboard for press-fit applications with the pre-curing conditions of conductive paste. The best condition of pre-curing conductive paste should be found to obtain good electrical and physical performance of the conductive paste and avoid the simultaneous curing behavior of prepreg.

Design/methodology/approach

A novel structure of backboard was designed by using the connection of conductive paste-filled through holes to connect two multilayers. Pre-curing conditions of conductive paste were investigated to find their effects on resistance, bond strength and volume shrinkage. The reliability of pre-curing conductive paste was also analyzed.

Findings

Pre-curing conditions led to a great influence on the resistance, bond strength and volume shrinkage of the conductive paste. The best condition of pre-curing conductive paste was chosen as the low curing temperature of 60°C and a curing time of 30 min. Cured conductive paste exhibited square resistance of 4.205 mΩ/□ and bonding strength of 22.86 N. The as-obtained pre-curing condition could improve the reliability of conductive paste. Pre-curing process of conductive paste at extremely low temperature to interconnect two multilayer structures improved the density interconnection of backboard for press-fit applications.

Originality/value

The use of HDI of backboard could lead to good assembly for high-speed signal transmission of electronic products with press-fitting components. The connection of pre-curing conductive paste for multilayers could have important function for improving the application for communication backboard.

Details

Circuit World, vol. 42 no. 3
Type: Research Article
ISSN: 0305-6120

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Article
Publication date: 18 October 2021

Jiabao Sun, Ting Yang and Zhiying Xu

The increasing demands for customized services and frequent market variations have posed challenges to managing and controlling the manufacturing processes. Despite the…

318

Abstract

Purpose

The increasing demands for customized services and frequent market variations have posed challenges to managing and controlling the manufacturing processes. Despite the developments in literature in this area, less consideration has been devoted to the growth of business social networks, cloud computing, industrial Internet of things and intelligent production systems. This study recognizes the primary factors and their implications for intelligent production systems' success. In summary, the role of cloud computing, business social network and the industrial Internet of things on intelligent production systems success has been tested.

Design/methodology/approach

Intelligent production systems are manufacturing systems capable of integrating the abilities of humans, machines and processes to lead the desired manufacturing goals. Therefore, identifying the factors affecting the success of the implementation of these systems is necessary and vital. On the other hand, cloud computing and the industrial Internet of things have been highly investigated and employed in several domains lately. Therefore, the impact of these two factors on the success of implementing intelligent production systems is examined. The study is descriptive, original and survey-based, depending on the nature of the application, its target and the data collection method. Also, the introduced model and the information collected were analyzed using SMART PLS. Validity has been investigated through AVE and divergent validity. The reliability of the study has been checked out through Cronbach alpha and composite reliability obtained at the standard level for the variables. In addition, the hypotheses were measured by the path coefficients and R2, T-Value and GOF.

Findings

The study identified three variables and 19 sub-indicators from the literature associated that impact improved smart production systems. The results showed that the proposed model could describe 69.5% of the intelligence production systems' success variance. The results indicated that business social networks, cloud computing and the industrial Internet of things affect intelligent production systems. They can provide a novel procedure for intelligent comprehensions and connections, on-demand utilization and effective resource sharing.

Research limitations/implications

Study limitations are as below. First, this study ignores the interrelationships among the success of cloud computing, business social networks, Internet of things and smart production systems. Future studies can consider it. Second, we only focused on three variables. Future investigations may focus on other variables subjected to the contexts. Ultimately, there are fewer experimental investigations on the impact of underlying business social networks, cloud computing and the Internet of things on intelligent production systems' success.

Originality/value

The research and analysis outcomes are considered from various perspectives on the capacity of the new elements of Industry 4.0 for the manufacturing sector. It proposes a model for the integration of these elements. Also, original and appropriate guidelines are given for intelligent production systems investigators and professionals' designers in industry domains.

Details

Kybernetes, vol. 51 no. 6
Type: Research Article
ISSN: 0368-492X

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Article
Publication date: 24 May 2018

Jiaming Han, Zhong Yang, Guoxiong Hu, Ting Fang and Hao Xu

This paper aims to propose a robust and efficient method for vanishing point detection in unstructured road scenes.

325

Abstract

Purpose

This paper aims to propose a robust and efficient method for vanishing point detection in unstructured road scenes.

Design/methodology/approach

The proposed method includes two main stages: drivable region estimation and vanishing point detection. In drivable region estimation stage, the road image is segmented into a set of patches; then the drivable region is estimated by the patch-wise manifold ranking. In vanishing point detection stage, the LSD method is used to extract the straight lines; then a series of principles are proposed to remove the noise lines. Finally, the vanishing point is detected by a novel voting strategy.

Findings

The proposed method is validated on various unstructured road images collected from the real world. It is more robust and more efficient than the state-of-the-art method and the other three recent methods. Experimental results demonstrate that the detected vanishing point is practical for vision-sensor-based navigation in complex unstructured road scenes.

Originality/value

This paper proposes a patch-wise manifold ranking method to estimate the drivable region that contains most of the informative clues for vanishing point detection. Based on the removal of the noise lines through a series of principles, a novel voting strategy is proposed to detect the vanishing point.

Details

Sensor Review, vol. 39 no. 1
Type: Research Article
ISSN: 0260-2288

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Article
Publication date: 2 January 2018

Dong Yang, Zhenxiang Liu, Ting Shu, Lijia Yang, Jianming Ouyang and Shen Zhi

Helical coil electromagnetic launchers (HEMLs) using motion-induced commutation strategy solve the problem of synchronization control perfectly. HEMLs can meet the requirements of…

136

Abstract

Purpose

Helical coil electromagnetic launchers (HEMLs) using motion-induced commutation strategy solve the problem of synchronization control perfectly. HEMLs can meet the requirements of multiple applications such as the electromagnetic catapult, electromagnetic mortar and high-velocity coilgun. The trade-off between the velocity and efficiency is an important basis for these different applications. To optimize such objectives before actual design, the purpose of this paper is to focus on the efficient and flexible calculation model and algorithm. A novel structure of HEML is proposed after the transient simulation by this algorithm, which can improve the energy conversion efficiency and suppress the muzzle arc without affecting the velocity too much.

Design/methodology/approach

The equivalent circuit model of the launcher is established and the governing equations are derived. A combination of the four-stage Runge–Kutta method and the trapezoidal quadrature formula are used to solve the governing equations.

Findings

With smaller number of turns in the coils of HEML, the velocity is larger and the efficiency is lower. The non-uniform HEML is an effective option to improve the energy conversion efficiency and to suppress the muzzle arc with almost the same muzzle velocity as the conventional HEML.

Originality/value

The paper presents a common model and a flexible fast numerical method which can be used in multi-objective optimization of HEMLs such as the genetic algorithm. A new structure of the non-uniform HEML is proposed to improve the energy conversion efficiency and to suppress the muzzle arc of the launcher.

Details

COMPEL - The international journal for computation and mathematics in electrical and electronic engineering, vol. 37 no. 1
Type: Research Article
ISSN: 0332-1649

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Article
Publication date: 4 February 2025

Chong Xin, Qi Wang and Ting ting Chen

Based on the social exchange theory, this study aims to investigate the influence of green supplier development (GSD) on supplier green innovativeness (SGI), the mediating role of…

12

Abstract

Purpose

Based on the social exchange theory, this study aims to investigate the influence of green supplier development (GSD) on supplier green innovativeness (SGI), the mediating role of buyer–supplier cooperation and the moderating role of preferred customer status (PCS).

Design/methodology/approach

This study uses stratified regression analysis to test the hypothesized relationships with data collected from 385 Chinese high-tech manufacturing enterprises.

Findings

The results of regression analysis show that GSD has a significant positive effect on buyer–supplier cooperation and SGI; buyer–supplier cooperation plays a partially mediating role between GSD and SGI; PCS strengthens the positive relationship between buyer–supplier cooperation and SGI and enhances the mediating role of buyer–supplier cooperation between GSD and SGI.

Practical implications

Supplier participation in green innovation is of great significance to the green development transformation of China’s manufacturing industry. This study reveals the positive impact of GSD on enhancing SGI and provides specific suggestions for manufacturing enterprises to realize efficient supplier management and build mutually beneficial and win-win cooperative relationships.

Originality/value

This study enriches and expands the related research on SGI antecedents and reveals the mediating mechanism and boundary conditions therein, which better makes up for the lack of attention to GSD in the existing research on supplier management and can provide lessons and references for the subsequent related researches targeting the enhancement and utilization of SGI.

Details

Journal of Business & Industrial Marketing, vol. 40 no. 2
Type: Research Article
ISSN: 0885-8624

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Article
Publication date: 18 May 2023

Shin-Yuan Hung, Jacob Chia-An Tsai, Kuanchin Chen, Charlie Chen and Ting-Ting Yeh

The purpose of this study is to examine tacit knowledge sharing within information systems development (ISD) projects by exploring the combination of social interdependence theory…

577

Abstract

Purpose

The purpose of this study is to examine tacit knowledge sharing within information systems development (ISD) projects by exploring the combination of social interdependence theory and regulatory focus theory (RFT).

Design/methodology/approach

A survey was conducted on 198 ISD professionals to investigate the effect of social interdependence on tacit knowledge sharing. The survey data were analyzed using partial least squares structural equation modeling (PLS-SEM), and the results were discussed.

Findings

This study reveals that team members tend to share tacit knowledge in a way characterized by cooperative interdependence, and different patterns of social interdependence have an impact on tacit knowledge sharing. The RFT explains the disparities in attitude toward tacit knowledge sharing. Specifically, individuals with a prevention-focused orientation positively moderate the impact of competitive interdependence on tacit knowledge sharing, while those with a promotion-focused orientation have a negative moderating effect on the effect of competitive interdependence on tacit knowledge sharing. Moreover, promotion-focused individuals negatively moderate the effect of cooperative interdependence on tacit knowledge sharing.

Originality/value

The study identifies important aspects of social interdependence in ISD projects that affect the management of tacit knowledge. Furthermore, the study shows that the influence of cooperative and competitive interdependence on tacit knowledge sharing is moderated by the regulatory focus of an individual, providing new insights into ISD knowledge management.

Details

Information Technology & People, vol. 37 no. 4
Type: Research Article
ISSN: 0959-3845

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Article
Publication date: 23 August 2022

Angela J. Xu, Ting Ting Zhu, Raymond Loi and Cheris W.C. Chow

Drawing on and extending the socially embedded model of thriving, this paper aims to investigate how and when customer participation promotes hospitality frontline employees’…

1104

Abstract

Purpose

Drawing on and extending the socially embedded model of thriving, this paper aims to investigate how and when customer participation promotes hospitality frontline employees’ engagement in extra-role service behavior.

Design/methodology/approach

A two-wave questionnaire survey was carried out among frontline service employees and their immediate supervisors in a four-star business hotel in Eastern China. Path analysis using Mplus 8.3 examined a multilevel moderated mediation model.

Findings

Customer participation has a positive effect on frontline employees’ experience of thriving, which in turn promotes their engagement in extra-role service behavior. Nevertheless, supervisors’ negative affect weakens the positive effect of customer participation.

Practical implications

Hotels could implement employee assistance programs, arrange training on emotional regulation and positive psychology and create a fun work environment to help alleviate supervisors’ experience of negative affect so as to lessen its adverse effect on frontline employees’ perception of customer participation.

Originality/value

First, this work is one of the few studies exploring how customer participation affects frontline employees’ well-being (in terms of thriving) and extra-role service behavior, which advances extant value co-creation literature. Second, the moderating role of supervisors’ negative affect enriches the limited understanding of when customer participation might not bring firm benefits. Third, by uncovering customer participation as an antecedent of employee thriving, this study extends thriving research that only attends to contexts located within organizations.

Details

International Journal of Contemporary Hospitality Management, vol. 35 no. 1
Type: Research Article
ISSN: 0959-6119

Keywords

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